W Punta de Mita

Todo es muy bonito y el trato excelente

Buen hotel, pero me parece muy costoso para lo que ofrece, las piscinas son pequeñas y hay poco entretenimiento; si bien hay una piscina abierta 24 horas, en la noche no hay luz y dan 0 ganas de meterse así. Estamos en pleno mundial y el televisor que ponen es como de 50 pulgadas sin sonido… le faltaba bastante aire acondicionado a los lugares cerrados ya que abrían las puertas y se sentía el calor terrible… habitaciones cómodas, baño espacioso y eso sí, comida espectacular, room service impecable.

We are flying home right now. Our five-day stay was incredible. Front office check-in and staff were a pleasure (Ruben). And server Julio was outstanding. The room was exceptional, they take very good care of Marriott members with status, the resort was clean, the sitting area at the pool is mostly all couch beds (without a charge), and ……. A WOW experience.

Beautiful property in front of the beach, delicious restaurants and spectacular service - with no doubt we will come back

Muy amables ✌️

The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience.

However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.

Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.

The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.

Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.

The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience.

However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.

Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.

The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.

Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.

Calidad, buen servicio amabilidad

W Punta de Mita is a standout hotel and easily one of the best W properties we’ve visited. From arrival to departure, the experience was polished, welcoming, and memorable.
The resort’s design blends contemporary style and the natural beauty of Punta de Mita. Rooms are beautifully appointed, exceptionally comfortable, and thoughtfully integrated into the surroundings, creating a relaxed yet sophisticated atmosphere.
Service is a defining strength. Every interaction felt warm, genuine, and professional, with staff consistently going above and beyond to ensure a seamless stay.
Dining was equally impressive. Chevichería became a daily favorite thanks to its excellent cuisine and vibrant setting, while the rest of the food and beverage program—from poolside drinks to restaurant dinners—was consistently outstanding.
Most of all, the people make this property special. Special thanks to Ruben and Carlos at the Front Desk; Marco and Luis at the Living Room; Oscar and Armando at the Wet Deck; Alvaro, Chef Roberto, and Regina at Chevichería; and Belen and Francisco at Venazú. Their hospitality and attention to detail made a lasting impression.
With exceptional design, attentive service, excellent dining, and a remarkable team, W Punta de Mita delivers a top-tier resort experience. We look forward to returning and highly recommend it to anyone visiting the area.

ubicacion privilegiada y un servicio excelente.!

I suppose the entry experience should have prepared me… a serpentine, unintelligible google map made a 4 mile entrance… 30 minutes of ‘where is it anyway?’ The staff is helpful and friendly… and everywhere you need to go is … far away. Carts go everywhere, and carts are required [I am somewhat impaired walking-wise] for ANYTHING. Ocean-side, I hoped for a seafood dinner. I am assured Restaurant menus can be scanned for my selection — delivery free! Except everyone contradicts this when you call for assistance. If your call is answered at all.
Not exactly a Premium experience — not exactly what the Marriott brand promises. I would stay elsewhere, but no Marriott properties are nearby to accommodate a request for transfer. “W” Punta Mita is a disappointment. I wouldn’t consider staying at this property again.

We spent a lovely week at the W in late March for Spring break. The resort, food and service were all wonderful and exceeded expectations. The spa experience was so peaceful and relaxing and the massage therapists were very strong and skilled. We thought we'd take some day trips but ended up spending all but one day on the beach and by the pool with drinks and snacks. Rubra was a highlight.

Great hotel, very clean and comfortable. Would recommend.

The W Punta Mita overall was a good stay, with a few caveats. To begin, the location and overall design of the hotel (rooms, lobby, pool and beach) were excellent, all working together to create a relaxing and secluded experience. I would recommend the lagoon facing rooms, but try to stay away from 1101/1102 as those rooms do not feel very private due to the nearby lobby and walking path. Moreover, the beach felt private and the included lounge beds at the pools were great. Finally, the food at the pool and at the spice market restaurant were both excellent, albeit very expensive. However, I can’t say the same for Venazu, which was very expensive for food that was okay borderline bad (and again very expensive). More, during our stay, both hot tubs were barely functioning, which was a disappointment given the high price tag. If you want a luxurious and relaxing vacation, choose the W. However, for the price of the rooms plus the crazy high prices for food and drinks, I would recommend looking into the nearby all inclusive resorts which seemed just as nice for a cheaper price tag.

The beach and adult pool area are excellent, really clean and not over crowded

It was our first time at the property, and we were well taken care of by the staff at the W. At arrival we were upgraded to a lake view room with a beautiful view of the lake (albeit a fake one!) where you could watch the local birds frolicking about, we were also given complementary breakfast with our status, which was a nice surprise. The property is beautifully maintained and is lush with greenery. The gym facilities were great and clean, and I also attended a wonderful yoga class at the Away spa. We ate at all four of the onsite restaurants, Rubra, Venazu, Spice market and the Wet bar. Rubra probably needs its own review, but the food and concept of 'back to the roots' Mexican cuisine by Chef Daniella Soto-Innes was an amazing experience. The breakfasts at the Venazu was also very pleasant (including buffet on the weekends). And I would like to give a shout out to Dani for excellent service. I had one of the best moles from their dinner menu. Spice market offered asian fusion cuisine, which was good but not great. I do highly recommend the ceviche from the Wet Bar especially at lunch.

My stay at the W Hotel was truly unforgettable. The Equinox event was incredibly relaxing, creating the perfect atmosphere to unwind and reset. One of the highlights was the takeover by Brujas Bar—it was fun, unique, and added a special energy to the experience. The mixology class was also fantastic, offering an engaging and interactive way to enjoy the evening.

The service throughout our stay was exceptional. Gustavo at the front desk provided outstanding hospitality from the moment we arrived. Marcos Montero, our bartender, was absolutely incredible—his creativity and attention to detail made every drink memorable. Fernando Arroyo, the restaurant manager, was also extremely helpful and attentive, ensuring everything ran smoothly.

The hotel itself has one of the best atmospheres—luxurious yet deeply relaxing. Our ocean-view room with a private pool was simply out of this world, offering both comfort and breathtaking views. The sound healing experience was another standout moment, leaving us feeling completely rejuvenated.

The spa, beautifully nestled among the trees, created a serene and natural environment. The different pools added to the experience, making it the perfect place to disconnect and recharge.

Overall, the W Hotel delivers a perfect blend of luxury, relaxation, and unique experiences. I would absolutely return.