The Ritz-Carlton Residences, Waikiki Beach Hotel

Hotels
•
The Ritz-Carlton Company, L.L.C
9.3 (432 reviews)
383 Kalaimoku Street , Honolulu , us

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful room with great views
Cons:
Some minor issues with amenities

Categories

Cleanliness
8.51
No specific mention, but standard quality for this hotel tier.
Service
9.48
Multiple positive mentions of fantastic customer service from the hotel staff.
Location
9.52
Great location in a prime spot with easy access to restaurants and beach.
Room Quality
9.47
Rooms described as super-luxurious and well-appointed, with beautiful views.
Amenities
9.5
Complimentary non-alcoholic champagne and macarons; facilities like a washer and dryer in the room.
Value for Money
8.96
General sentiment indicates value, although some improvement points were mentioned.
Food and Beverage
9.01
No specific mention, but standard quality for this hotel tier.
Overall Experience
9.98
Guests expressed high satisfaction and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 18:24

Property Description

Luxury Resort Experience
Discover Waikiki’s most distinctive luxury resort experience at Oahu’s first Ritz-Carlton property. Featuring 552 ocean-view rooms and suites with gourmet kitchens and premium brand washers and dryers, this resort offers a blend of home conveniences and resort amenities.

Premier Amenities
Enjoy two of the highest infinity pools in Waikiki with private cabanas, a premier fitness center, yoga room, movie theatre, and a spa offering customized treatments. The resort also boasts the largest number of luxury suites on the island, ensuring a truly indulgent stay.

Culinary Delights
Indulge in a fine selection of dining experiences, from a sushi legend from Japan to modern French cuisine and a global high-end gourmet market. Each dish is a creative adventure for the senses, promising a memorable culinary journey.

Book now for an unforgettable luxury experience at The Ritz-Carlton Residences, Waikiki Beach.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HNL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 50 per day.

Location

Guest Reviews

9.3
Based on 432 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 9.47
Amenities: 9.5
Value for Money: 8.96
Food and Beverage: 9.01
Overall Experience: 9.98
L
Leonid • family_with_children • us
10
2026-04-17 • via Nuitee
J
Julia • couple • de
10
2026-04-16 • via Nuitee
J
Julia • couple • de
10
2026-04-16 • via Nuitee
E
Emir • extended_group • us
10
2026-04-13 • via Nuitee
9
91farheenk • Family
10
A place to call home.
Pros:

We had to check into this hotel for 20 days because we were “in between homes” and they made us feel relaxed and welcomed during a difficult transition. They really went out of their way to help us out. The suites are spacious and ours had two full bathes. Our lanai was huge and faced the ocean and the Friday night fireworks. There are two pools one for the family and one for adults only. We used it as much as we could. The location is great too. Very walkable to restaurants and shopping. There was a great little market underneath too that allowed us to get cheap delicious dinners and ingredients to cook in our little kitchen. The hotel even provided us with a rice cooker upon request. We really liked that they had an in-unit washer dryer too. Really helped us during our stay. We enjoyed talking to all of the folks that worked there. Even the pianist at the restaurant chatted us up. He was funny and kind. My only critique is that the restaurants on site and mandatory valet parking is a bit insanely expensive. After 20 days it really got expensive to park 2 cars. Inside the room, we felt they could have offered more options on the TV besides Netflix but then again it is fine for a short stay. The shower was the one thing I kind of didn’t understand. It was one of those wet rooms and the shower grout kind of grossed me out at times but they always came and cleaned as much as we requested. They are also pet friendly so we really really appreciated it. Special thanks to Noe and Tyler. We love you guys and will definitely recommend you to anyone that is looking for a hotel in Waikiki.

2026-04-11 • via Tripadvisor
N
Naomi • couple • jp
8
良かったです
Pros:

清潔感あるところとお部屋のアメニティが良かったです

Cons:

シャワーの水圧が弱い

2026-04-11 • via Nuitee
E
ESZTER • couple • gb
4
We will never go back there, an AirBnB experience could have been better
Pros:

Not a lot. It was like an over paid airBnB, not a ritz-carlton.

Cons:

Extremely loud, noisy location. The dryer was broken. The ground floor is like a wind tunnel, stormy, unpleasant to get out of the car regardless the crew.

The handlers in the bathroom has cut my forehead, they are so sharp.

The aircon on the corridors is so cold, like being in a freezer. Luckily we could switch it off in our room.

Comparing to other Ritz’s this one is a disappointment.

2026-04-08 • via Nuitee
A
Alina • couple • us
8
2026-04-03 • via Nuitee
T
TingTing • family_with_children • cn
8
2026-04-03 • via Nuitee
S
Shuichi • solo_traveller • jp
7
2026-03-29 • via Nuitee
M
megumi • family_with_children • jp
10
2026-03-25 • via Nuitee
D
dw20031 • Family
10
Nice property with wonderful service
Pros:

This stay was part of our year-end vacation. There were two families with 8 of us travel together. We had a very good and enjoyable stay at this property. The facility and service are both top notch.

Location of this property is walking distance to a variety of shopping centers and restaurants. We took advantage of the grocery credit given to stock up enough for breakfast for the duration of our stay.

Special thanks to the front desk manager Sarah Lorenzo. Initially 8 of us were given 5 rooms on 3 different floors. Sarah was able to help us optimize our room counts down to 4 (but with a larger suite) on 2 different floors. In the process, she was able to help us cancel one room and adjust another room (from 1-bedroom to 2-bedroom). This made our stay much more comfortable.

2026-03-24 • via Tripadvisor
N
NOMAGUCHI • family_with_children • jp
9
2026-03-22 • via Nuitee
O
Oladipo • couple • us
10
2026-03-20 • via Nuitee
A
aandbtravel • Couples • Camas, Washington
4
Bring Earplugs
Pros:

This property is more like a glorified Marriott than a 5 star hotel. First and foremost it is packed with children so if you are looking for a couple's retreat, this isn't it. The AC in our suite didn't work properly and the "stand alone bathtub" only fit someone 5 ft 8 or shorter, it was laughably small and should not be marketed as an amenity. Room service was nothing special, the restaurant was expensive and average. Worst of all is the noise from outside. Locals "cruise" the street in front of the ocean facing units and the "sound proofed" windows are not that at all, we heard the revving of engines and loud music 21 floors above until the wee hours.

2026-03-05 • via Tripadvisor
M
Munetsugu • family_with_children • jp
10
2026-02-27 • via Nuitee
T
Tsuji • extended_group • jp
10
最高でした！
Pros:

スタッフの方も親切で安心して滞在できました。

Cons:

アップグレードしていただけたのですが、朝日も夕日も微妙に見えない壁があるテラスだったのだけが非常に惜しかったなと思いました。
また、ボディソープのノズルが壊れていたのか使えなかったので、惜しい〜という感じでした。

2026-02-25 • via Nuitee
M
Martin • couple • us
10
2026-02-22 • via Nuitee
J
JDinCoMo • Couples • Columbia, Missouri
10
Excellent stay with outstanding service
Pros:

I just returned from a three-night stay at the Ritz-Carlton Residences, Waikiki Beach and came away very impressed. I was not quite sure what to expect since this is a residences property rather than a traditional hotel, but in hindsight I actually preferred this format. The extra space, residential feel, and overall comfort made the stay feel more relaxed and elevated.

I originally planned to book the entry-level suite but decided to upgrade to a Grand Ocean View Suite based on the photos on the hotel’s website. When I checked in and reached my room, something felt off. After reviewing the website photos again, the suite I was placed in looked identical to what was shown as a standard suite. Thankfully, I returned to the front desk and the team handled it very well. They moved me to a different suite in another tower that matched exactly what I had booked and what was shown online. Interestingly, they mentioned the original room was also categorized as a Grand Ocean View Suite, though it clearly looked different from the website images. My advice to future guests is simple, pay close attention to the room category and compare it carefully with the photos and description to ensure you receive what you expect.

Service throughout the stay was outstanding. Every interaction, from valet to concierge to front desk to pool staff, was warm and professional. Housekeeping was especially impressive. I rarely saw them, yet the room was always perfectly maintained, and the thoughtful touches, like leaving an eyeglass cleaning cloth for my reading glasses, really stood out.

The pools are somewhat small, but perfectly adequate for a Waikiki property. I rented two side-by-side cabanas and was very pleased with both the service and the value. Immediately after this stay, I flew to Maui and spent five nights at the Grand Wailea, where cabanas were three to four times the price of a single cabana at the Ritz-Carlton Waikiki, making the value here even more noticeable.

While Oahu has always been my least favorite Hawaiian island due to the urban feel of Waikiki, the overall experience at this property, especially the value of the cabanas and quality of service, has made me reconsider how I plan future Hawaii trips. I will very likely include the Ritz-Carlton Residences Waikiki again, even if it means fewer nights on another island.

Highly recommended.

2026-02-14 • via Tripadvisor
A
AMBER • couple • us
10
Best hotel experience ever!!!! I love Ritz!!!!
Pros:

Great location and pretty clean! Perfect housekeeping, they can remember all the details and surprised us! Really smooth check in and out service. All the staff are great and friendly, super knowledgeable and thoughtful!!!! They upgraded our room to ocean view suite which has the best view to see the ocean!!

Cons:

Only the shower room’s door is a little bit annoying. It needs more protection or rubber to reduce the noise. Every time we feel like the door gonna be cracked.

2026-02-10 • via Nuitee