Hotel Graf Tolstoy

Хорошее расположение отеля, цена соответствует заявленному уровню. Комфортное пребывание, тишина, в целом все понравилось.

Hotel war etwas schwierig zu finden, da es von außen nicht beschildert war. Man muss in den Innenhof, wo auch von außen ein anderes Hotel beschildert ist... Ansonsten sehr gut für Backpacker Zwischenstopp in St Petersburg

I loved where the hotel was located. It’s part of an inner courtyard so it was quiet even though it’s located between the Fontanka River and Rubinstein street. The room was good sized, new and very clean. The staff was very friendly and knew enough English to communicate.

スタッフは優しい感じの人で親切だったのでとても良かった。部屋も綺麗なデザインと清潔だったので利用しやすい。冬だったけどとても暖かかった。　初めて行く人やロシア内で電話ができない人はアクセスに必ず苦労する。ホテルがビルの内側の一角にあるが、まずゲートがありパスワードが必要。なので、電話で迎えに来てもらう必要がある。もしくは、事前にメールか何なかでゲートのパスワードを聞いておかないとたどり着かない。ゲートをパスできたら、右に行って突き当りを左にまっすぐ行くとホテル入口がある。ここでもボタンを押して呼ぶ必要がある！！グーグルマップでは「Граф Толстой」と言う表記がある、またはArkadaホテルを目指すとその隣にある。

It's been dificult to find this hotel fro the street level. Facade from outside is in a poor shape. People don't speak English and food is terrible! Every day is the same. The first morning they give you 2 boiled eggs and 2 winners and 2 slices of 3 day old bread. The next day they give you one egg!
Don't count on the food!
As far as the star rating is not a 2 stars.....definetly bellow one!
Fouls advertising and missleading the public.
I would not recomend this hote to anyone.
Even native Rusisians who stayed there made comments that Graf Tolstoy was a catchy frase not worth rhecmonet!
There is plenty better hotels than this one

no hot Waters on hotel. they Don,t even tell you that. take another hotel

Отличное расположение отеля. Очень тихо: две двери и стеклопакеты защищают от шума. Звукоизоляция между номерами не очень хорошая. Слышны разговоры. Комнаты просторные, удобные. Завтрак скудный и однообразный. Время завтрака строго до 10:00. Даже после возвращения в 3 часа ночи после разведения мостов пришлось вставать по будильнику в 9. Мало дают полотенец, хотя после просьбы дать полотенца или туалетную бумагу- сразу дают. Нет салфеток для лица, мыла - один маленький кусочек на весь срок. Гель для душа очень низкого качества. Полотенца поменяли тоже только после просьбы. На сайте hotels.com написано, что в ванной комнате предусмотрены халаты и тапочки. Тапочки дают, а халаты- только за плату. Испортило впечатление полное отсутствие горячей воды последние два дня ( из пяти). WiFi часто не работает. После просьбы на reception перезагрузить, все сразу начинает работать. В целом, отель хороший, но при такой цене уровень сервиса мог бы быть и получше. Исправить все легко, и тогда смело можно рекомендовать этот отель своим друзьям. Еще советуем девушке, которая обслуживает завтрак и убирает номера, научиться здороваться и улыбаться клиентам. Правило простое: "Не клиенты для нее, а она для клиентов")))

Stay in this hotel totally spoiled my experience of visiting wonderful city St. Petersburg, Russia. It started well - we were checked in, room was OK [ bed turned to be very uncomfortable ]. On the second day when we were out exploring the city, $300 dollars were stolen out of our suitcase [ hotel does not provide safe in the rooms ]: suitcase was open/small zipped compartment unzipped, and that's how we found it when we retuned that night - open suitcase/money missing. Hotel did not want take any responsibility for the incident - I called police, they came: I made the report, police talked to us and to hotel staff [ by the way, the staff who worked that day did not want to give me police number, but it was easy to find out ] - it was concluded cleaning lady took the money. Apparently, she was hired by hotel without any proper paper work - that is how some businesses there avoid paying taxes: by hiring illegal workers. Hotel did not have any information about that woman. I doubted she will be found, plus we are not there any more. Hotel staff did not want to replace the stolen money. At fist they said something about giving us one night free/paying for a sightseeing tour - none of that happened, my credit card was fully charged. One more thing: during our stay the person staying in the room across from us was very upset about condition of her room - mold in the shower. Bottom line - I will not recommend anyone to stay in this hotel: things get stolen/hotel does not cooperate

Positive:
-situation relative to the city centre and metro Dostoievskaya
-tea available in the lunch room
-clean room, modern decoration

Minus:
-Not worth the price we paid ( 80 EUR, booked 50 days in advance).
-The entrance (building inside, entry stairs, hotel name plate, etc): make a very bad impression even for a 2-star hotel (the way other sites rate it)
-Don't take the room 7 !: you will wake up early in the morning because of noises on both sides: reception and the small room on the other side (staff toilet + sink)
-Breakfast is included, but we couldn't touch it; it's presented as "continental", but we received a warm boiled meal; we bought our own breakfast from the "24" shop next door.
-At breakfast, to have a decent coffee from the machine you must pay, free is only the "instant coffee".
-Personnel on duty Saturday-Sunday was not speaking a word of English, I had to use the "conversation guide in Russian".
-We left the luggage in the morning after the check out. Coming back in the evening to take our suitcases, we asked if we could use the hotel toilets: the answer from the lady on duty (in russian), was: 'No, sorry, this is only for us"...so blunt refusal
I have this message for that employee:
"We have been in hundreds of hotels in Europe, US, Asia, Africa, but never had this refusal before; with this attitude, Dear Madam, you have no place in the hotel business".

The Hotel Graf Tolstoy is a a very small boutique hotel close to the major sights in Saint Petersburg. It's tucked away in a courtyard, very small sign on the street. We arrived fresh from the night train from Moscow, and they stored our luggage until check-in time. All staff were very helpful, and most spoke at least some English. We stayed one night during "white nights", and our second day they again stored our luggage until 23:15, so we could enjoy the city prior to our train back to Moscow. The rooms were simple but modern in style, clean, linens and towels were of good quality. Good heavy drapes allowed us to sleep late, and the inner door kept any hall noise from reaching our bedroom. Perhaps the one area where the Graf Tolstoy skimped a little was breakfast - Russian sausages, porridge, and two triangles of store bread with a little spreadable cheese. Still, it got us through to lunch at Petergof.
Also, while other sights may be better-known, it's a three block stroll to the Fabergé museum - a delight with the second-largest collection of Fabergé eggs in the world in a recently renovated palace on the canal.

Note to Americans: This is a European boutique hotel. It's not the Ritz, but if you like to talk to people and experience Russia like a European, it is in a great location, lovely staff, and plenty of neighborhood restaurants, bars, and other options near-by.

I got there early since I took an overnight train, and the receptionist let me check in early. :-) They tried to be communicative despite the language barrier, and they were happy to help.

Все было отлично, рекомендую!!!