Hotel Indigo Krakow - Old Town by IHG

Hotels
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Hotel Indigo
9.4 (512 reviews)
Filipa 18 , Kraków , pl

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Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Small rooms
Noise disturbances
Cleaning issues

Categories

Cleanliness
8.69
Some issues were raised regarding cleanliness, including stains on carpets and dirty refillable bottles.
Service
9.86
Staff were friendly and provided excellent service, particularly noted by multiple reviewers.
Location
10
Location is very convenient, close to all major sights and transport links.
Room Quality
9.15
Rooms were clean and comfortable, although some were reported very small.
Amenities
8.69
Some amenities did not meet expectations, such as TV restrictions and poorly functioning USB ports.
Value for Money
9.64
Most guests felt the hotel provided good value for money given the location and amenities.
Food and Beverage
9.19
Breakfast had a variety of options and good quality, though limited for vegetarians.
Overall Experience
10
General consensus is a positive experience with a few minor improvements suggested.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:27

Property Description

Historic Charm in the Heart of Kraków: Hotel Indigo Krakow - Old Town, a boutique hotel in a historic building from 1836, offers a unique stay just steps away from Galeria Krakowska Shopping Centre and iconic landmarks.

Artistic Rooms and Modern Amenities: Inspired by famous artists, the rooms feature international channels, free tea/coffee facilities, and luxurious bathrooms with walk-in showers. Some rooms even have a cozy seating area for relaxation.

Culinary Delights and Event Spaces: Indulge in modern Polish cuisine at Filipa 18 restaurant or unwind at the U Bar. With a sauna, fitness centre, business facilities, and banquet halls, this hotel caters to both leisure and business travelers.

Book now for an unforgettable experience at Hotel Indigo Krakow - Old Town!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 512 reviews
Cleanliness: 8.69
Service: 9.86
Location: 10
Room Quality: 9.15
Amenities: 8.69
Value for Money: 9.64
Food and Beverage: 9.19
Overall Experience: 10
J
Jan Kenneth • couple • no
9
Alt i alt et flott hotell og flott personale
Pros:

Gangavstand til sentrum,flotte rom

Cons:

Litt dyr frokost (90 pln), for meg pga jeg spiser gjerne bare ett egg og et stykke brød

2026-01-27 • via Nuitee
D
Dirk • solo_traveller • be
10
2026-01-25 • via Nuitee
L
Leo • extended_group • us
9
Pros:

Great bartender on Tuesday and Wednesday night!

Cons:

Small room even for 1 person compared to Indigo in Warsaw.

2026-01-20 • via Nuitee
V
Vanda Helena • solo_traveller • es
10
2026-01-20 • via Nuitee
E
Egidio • extended_group • it
10
2026-01-20 • via Nuitee
T
Tilly • family_with_children • nl
10
Geen woorden voor zo goed.
Pros:

Alles was even perfect!

Cons:

Niets.

2026-01-19 • via Nuitee
S
Simone • solo_traveller • gb
9
Pros:

Gabriel at the front desk was really helpful.

2026-01-19 • via Nuitee
C
Claudia • extended_group • br
8
2026-01-19 • via Nuitee
אבי • family_with_children • il
10
2026-01-17 • via Nuitee
A
antonio • couple • it
10
Pros:

La posizione, la pulizia della struttura

Cons:

La colazione era un po’ carente, anche se l’idea di servire alcune pietanze espresse al momento era geniale però visto l’importanza della struttura, mi aspettavo una colazione più abbondante e più varia.

2026-01-14 • via Nuitee
M
Michael • couple • gb
10
Great hotel
Pros:

Great location
Spotlessly clean and excellent staff

Cons:

Nothing

2026-01-12 • via Nuitee
E
Edyta • family_with_children • pl
10
Pros:

Wszystko

Cons:

Nic

2026-01-12 • via Nuitee
J
Jeroen • extended_group • nl
9
2026-01-11 • via Nuitee
S
Skrawek • couple • pl
10
2026-01-11 • via Nuitee
M
McCaffery • couple • us
9
2026-01-09 • via Nuitee
U
Ulf • solo_traveller • se
9
2026-01-07 • via Nuitee
D
Dewi • family_with_children • nl
9
Heerlijk verblijf op goede locatie, ik zou hier naar toe terug gaan
Pros:

Super aardige ontvangst, fijn personeel, wij hadden heerlijke ruime hoekkamer. Ontbijt was ook top!

Cons:

De anderen in ons gezelschap hadden een best kleine kamer en de sauna was echt heel erg klein

2026-01-05 • via Nuitee
S
Sarah • couple • gb
9
2026-01-04 • via Nuitee
M
Magdalena • couple • pl
4
Obsługa wprowadza klienta w błąd
Pros:

Śniadanie

Cons:

Pokój niezgodny z rezerwacją

2026-01-01 • via Nuitee
D
Dodo • family_with_children • il
10
Pros:

נקי ובמרכז

2025-12-30 • via Nuitee