Hotel Indigo Krakow - Old Town by IHG

Hotels
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Hotel Indigo
9.4 (512 reviews)
Filipa 18 , Kraków , pl

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Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Small rooms
Noise disturbances
Cleaning issues

Categories

Cleanliness
8.69
Some issues were raised regarding cleanliness, including stains on carpets and dirty refillable bottles.
Service
9.86
Staff were friendly and provided excellent service, particularly noted by multiple reviewers.
Location
10
Location is very convenient, close to all major sights and transport links.
Room Quality
9.15
Rooms were clean and comfortable, although some were reported very small.
Amenities
8.69
Some amenities did not meet expectations, such as TV restrictions and poorly functioning USB ports.
Value for Money
9.64
Most guests felt the hotel provided good value for money given the location and amenities.
Food and Beverage
9.19
Breakfast had a variety of options and good quality, though limited for vegetarians.
Overall Experience
10
General consensus is a positive experience with a few minor improvements suggested.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:27

Property Description

Historic Charm in the Heart of Kraków: Hotel Indigo Krakow - Old Town, a boutique hotel in a historic building from 1836, offers a unique stay just steps away from Galeria Krakowska Shopping Centre and iconic landmarks.

Artistic Rooms and Modern Amenities: Inspired by famous artists, the rooms feature international channels, free tea/coffee facilities, and luxurious bathrooms with walk-in showers. Some rooms even have a cozy seating area for relaxation.

Culinary Delights and Event Spaces: Indulge in modern Polish cuisine at Filipa 18 restaurant or unwind at the U Bar. With a sauna, fitness centre, business facilities, and banquet halls, this hotel caters to both leisure and business travelers.

Book now for an unforgettable experience at Hotel Indigo Krakow - Old Town!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 512 reviews
Cleanliness: 8.69
Service: 9.86
Location: 10
Room Quality: 9.15
Amenities: 8.69
Value for Money: 9.64
Food and Beverage: 9.19
Overall Experience: 10
M
Michael • couple • gb
10
Great hotel not far from the main square. Hotel was spotlessly clean, the breakfast was amazing, and the staff couldn’t
Pros:

I liked the location, the cleanliness, the food and the staff.

Cons:

Nothing, it was all great.

2026-03-11 • via Nuitee
L
Laura • couple • ro
10
Pros:

It was the second time visiting Hotel Indigo, we've been here and wanted to return as we were impressed by the amazing breakfast that involved choosing from some amazing alternatives that are cooked right away, and not just the usual buffet. Also, we got exactly the same room on level 5, that had a bathtub and a very nice view - and they offered the upgrade to it for a special price (I asked for a room with a bathtub). Another clear plus is a bar in the hotel with a very friendly and knowledgeable waiter, so the evenings are fun to spend there as well. Thank you for everything!

2026-03-10 • via Nuitee
J
James • couple • gb
9
2026-03-09 • via Nuitee
C
Clyde • couple • gb
8
Great staff. Stylish building in quiet but very central location
Pros:

Decor, style, location

Cons:

Very poor view from room.

2026-02-24 • via Nuitee
D
Debra • family_with_children • gb
8
A stylish well located boutique hotel
Pros:

This is a lovely boutique hotel with a great atmosphere within walking distance of most of the main sights. The staff were very friendly and helpful. The room was clean and well-equipped and very quiet. The bed was large and comfortable. We would definitely recommend a stay here.

Cons:

The room was very compact - made worse by having floor-length curtains which cut off the alcove space and made it very tight to get around the side of the bed. Shorter window length curtains would have added an extra 30cm to the side of the bed. We ended up lifting the curtains up to rest on the large window shelf to make the room more user-friendly. The room would also benefit from having bedside tables with drawers to store small items. There was no outside view from our window just an internal roof, but this did mean our room was quiet

2026-02-23 • via Nuitee
J
Jan Kenneth • couple • no
9
Alt i alt et flott hotell og flott personale
Pros:

Gangavstand til sentrum,flotte rom

Cons:

Litt dyr frokost (90 pln), for meg pga jeg spiser gjerne bare ett egg og et stykke brød

2026-01-27 • via Nuitee
D
Dirk • solo_traveller • be
10
2026-01-25 • via Nuitee
L
Leo • extended_group • us
9
Pros:

Great bartender on Tuesday and Wednesday night!

Cons:

Small room even for 1 person compared to Indigo in Warsaw.

2026-01-20 • via Nuitee
E
Egidio • extended_group • it
10
2026-01-20 • via Nuitee
V
Vanda Helena • solo_traveller • es
10
2026-01-20 • via Nuitee
T
Tilly • family_with_children • nl
10
Geen woorden voor zo goed.
Pros:

Alles was even perfect!

Cons:

Niets.

2026-01-19 • via Nuitee
S
Simone • solo_traveller • gb
9
Pros:

Gabriel at the front desk was really helpful.

2026-01-19 • via Nuitee
C
Claudia • extended_group • br
8
2026-01-19 • via Nuitee
אבי • family_with_children • il
10
2026-01-17 • via Nuitee
A
antonio • couple • it
10
Pros:

La posizione, la pulizia della struttura

Cons:

La colazione era un po’ carente, anche se l’idea di servire alcune pietanze espresse al momento era geniale però visto l’importanza della struttura, mi aspettavo una colazione più abbondante e più varia.

2026-01-14 • via Nuitee
M
Michael • couple • gb
10
Great hotel
Pros:

Great location
Spotlessly clean and excellent staff

Cons:

Nothing

2026-01-12 • via Nuitee
E
Edyta • family_with_children • pl
10
Pros:

Wszystko

Cons:

Nic

2026-01-12 • via Nuitee
J
Jeroen • extended_group • nl
9
2026-01-11 • via Nuitee
S
Skrawek • couple • pl
10
2026-01-11 • via Nuitee
M
McCaffery • couple • us
9
2026-01-09 • via Nuitee