Hotel Indigo Krakow - Old Town by IHG

Hotels
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Hotel Indigo
9.4 (512 reviews)
Filipa 18 , Kraków , pl

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Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Small rooms
Noise disturbances
Cleaning issues

Categories

Cleanliness
8.69
Some issues were raised regarding cleanliness, including stains on carpets and dirty refillable bottles.
Service
9.86
Staff were friendly and provided excellent service, particularly noted by multiple reviewers.
Location
10
Location is very convenient, close to all major sights and transport links.
Room Quality
9.15
Rooms were clean and comfortable, although some were reported very small.
Amenities
8.69
Some amenities did not meet expectations, such as TV restrictions and poorly functioning USB ports.
Value for Money
9.64
Most guests felt the hotel provided good value for money given the location and amenities.
Food and Beverage
9.19
Breakfast had a variety of options and good quality, though limited for vegetarians.
Overall Experience
10
General consensus is a positive experience with a few minor improvements suggested.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:27

Property Description

Historic Charm in the Heart of Kraków: Hotel Indigo Krakow - Old Town, a boutique hotel in a historic building from 1836, offers a unique stay just steps away from Galeria Krakowska Shopping Centre and iconic landmarks.

Artistic Rooms and Modern Amenities: Inspired by famous artists, the rooms feature international channels, free tea/coffee facilities, and luxurious bathrooms with walk-in showers. Some rooms even have a cozy seating area for relaxation.

Culinary Delights and Event Spaces: Indulge in modern Polish cuisine at Filipa 18 restaurant or unwind at the U Bar. With a sauna, fitness centre, business facilities, and banquet halls, this hotel caters to both leisure and business travelers.

Book now for an unforgettable experience at Hotel Indigo Krakow - Old Town!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 512 reviews
Cleanliness: 8.69
Service: 9.86
Location: 10
Room Quality: 9.15
Amenities: 8.69
Value for Money: 9.64
Food and Beverage: 9.19
Overall Experience: 10
C
Cristóbal • solo_traveller • es
9
2026-04-09 • via Nuitee
C
caroline • solo_traveller • gb
10
Really chilled
Pros:

Great location , lovely staff

Cons:

My only negative is no one told me about the roof top bar

2026-04-08 • via Nuitee
S
suzete • family_with_children • pt
8
2026-04-08 • via Nuitee
M
Marcos • solo_traveller • de
8
Great rooms and very nice staff
Pros:

Very comfortable room and friendly staff

Cons:

Only 2 places to park although other places on the side street could be arranged. Breakfast is good but could e better.

2026-04-07 • via Nuitee
S
Stephen • solo_traveller • gb
10
Excellent.
Pros:

The bedroom and bathroom had so much character.

2026-04-04 • via Nuitee
J
Jürgen • extended_group • de
6
Ganz ok!
Pros:

Lage ist gut, Aussicht aber leider nicht!

Cons:

Lüftung scheppert, Zimmer sind sehr klein an sich aber recht sauber! Leider super billige Möbel!

2026-04-02 • via Nuitee
M
Marek • couple • pl
9
Przytulny hotel, doskonała baza wypadowa do zwiedzania Krakowa.
Pros:

Bardzo dobra lokalizacja, pyszne i świeże śniadanie, profesjonalna obsługa

2026-03-29 • via Nuitee
D
Debra • family_with_children • gb
8
2026-03-21 • via Nuitee
F
Fabienne • extended_group • fr
9
Séjour parfait à Cracovie !
Pros:

Hôtel idéalement situé, parfait pour découvrir la ville. Très bien équipé, personnel dynamique et sympathique à tous les postes (accueil, restaurant, bar, chambre). Le buffet petit déjeuner avec plat chaud compris sur demande est excellent ! Les chambres sont spacieuses et très belles.

2026-03-19 • via Nuitee
T
Thomas • family_with_children • de
9
Pros:

Tolles Hotel, 5 Gehminuten von der Aldstadt entfernt. Freundliche Bedienung und sehr gutes Frühstück. Mein Highlight war der Applepancake

Cons:

Die Parksituation im Umkreis des Hotels. Man wird schnell abkassiert. Am besten im Hotel um Hilfe bitten.

2026-03-18 • via Nuitee
G
Gonzalo • couple • es
9
Perfecto para conocer Cracovia
Pros:

Ubicación, decoración muy limpio y moderno

2026-03-18 • via Nuitee
R
Richard • family_with_children • es
10
Great stay at this super hotel
Pros:

Very welcoming and helpful staff, lovely room and excellent location

Cons:

Nothing not to like

2026-03-16 • via Nuitee
J
Jarosław • solo_traveller • pl
6
Słabo….
Pros:

Lokalizacja. Wygodne łóżko

Cons:

Dostaliśmy mikroskopijny pokój na 5 piętrze zupełnie nie wart zapłaconych pieniędzy.
Przeciętne śniadanie za 90 zł od osoby.

2026-03-16 • via Nuitee
M
Magalie • family_with_children • fr
10
Un hôtel exceptionnel
Pros:

Hôtel cosy, personnel jeune, professionnel et très compétent.
Petit-déjeuner exceptionnel
Restaurant Filipa 18 à recommander tant pour les plats proposés que les serveurs aux petits soins.

2026-03-15 • via Nuitee
M
Michael • couple • gb
10
Great hotel not far from the main square. Hotel was spotlessly clean, the breakfast was amazing, and the staff couldn’t
Pros:

I liked the location, the cleanliness, the food and the staff.

Cons:

Nothing, it was all great.

2026-03-11 • via Nuitee
L
Laura • couple • ro
10
Pros:

It was the second time visiting Hotel Indigo, we've been here and wanted to return as we were impressed by the amazing breakfast that involved choosing from some amazing alternatives that are cooked right away, and not just the usual buffet. Also, we got exactly the same room on level 5, that had a bathtub and a very nice view - and they offered the upgrade to it for a special price (I asked for a room with a bathtub). Another clear plus is a bar in the hotel with a very friendly and knowledgeable waiter, so the evenings are fun to spend there as well. Thank you for everything!

2026-03-10 • via Nuitee
J
James • couple • gb
9
2026-03-09 • via Nuitee
C
Clyde • couple • gb
8
Great staff. Stylish building in quiet but very central location
Pros:

Decor, style, location

Cons:

Very poor view from room.

2026-02-24 • via Nuitee
D
Debra • family_with_children • gb
8
A stylish well located boutique hotel
Pros:

This is a lovely boutique hotel with a great atmosphere within walking distance of most of the main sights. The staff were very friendly and helpful. The room was clean and well-equipped and very quiet. The bed was large and comfortable. We would definitely recommend a stay here.

Cons:

The room was very compact - made worse by having floor-length curtains which cut off the alcove space and made it very tight to get around the side of the bed. Shorter window length curtains would have added an extra 30cm to the side of the bed. We ended up lifting the curtains up to rest on the large window shelf to make the room more user-friendly. The room would also benefit from having bedside tables with drawers to store small items. There was no outside view from our window just an internal roof, but this did mean our room was quiet

2026-02-23 • via Nuitee
J
Jan Kenneth • couple • no
9
Alt i alt et flott hotell og flott personale
Pros:

Gangavstand til sentrum,flotte rom

Cons:

Litt dyr frokost (90 pln), for meg pga jeg spiser gjerne bare ett egg og et stykke brød

2026-01-27 • via Nuitee