Hotel Indigo Krakow - Old Town by IHG

Hotels
Hotel Indigo
9.4 (585 reviews)
Filipa 18 , Kraków , pl

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Small rooms
Noise disturbances
Cleaning issues

Categories

Cleanliness
8.69
Some issues were raised regarding cleanliness, including stains on carpets and dirty refillable bottles.
Service
9.86
Staff were friendly and provided excellent service, particularly noted by multiple reviewers.
Location
10
Location is very convenient, close to all major sights and transport links.
Room Quality
9.15
Rooms were clean and comfortable, although some were reported very small.
Amenities
8.69
Some amenities did not meet expectations, such as TV restrictions and poorly functioning USB ports.
Value for Money
9.64
Most guests felt the hotel provided good value for money given the location and amenities.
Food and Beverage
9.19
Breakfast had a variety of options and good quality, though limited for vegetarians.
Overall Experience
10
General consensus is a positive experience with a few minor improvements suggested.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:27

Property Description

Historic Charm in the Heart of Kraków: Hotel Indigo Krakow - Old Town, a boutique hotel in a historic building from 1836, offers a unique stay just steps away from Galeria Krakowska Shopping Centre and iconic landmarks.

Artistic Rooms and Modern Amenities: Inspired by famous artists, the rooms feature international channels, free tea/coffee facilities, and luxurious bathrooms with walk-in showers. Some rooms even have a cozy seating area for relaxation.

Culinary Delights and Event Spaces: Indulge in modern Polish cuisine at Filipa 18 restaurant or unwind at the U Bar. With a sauna, fitness centre, business facilities, and banquet halls, this hotel caters to both leisure and business travelers.

Book now for an unforgettable experience at Hotel Indigo Krakow - Old Town!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Location

Guest Reviews

9.4
Based on 585 reviews
Cleanliness: 8.69
Service: 9.86
Location: 10
Room Quality: 9.15
Amenities: 8.69
Value for Money: 9.64
Food and Beverage: 9.19
Overall Experience: 10
A
antti solo_traveller fi
10
2026-09-09 via Nuitee
M
Maureen Osborne solo_traveller gb
10
Pros:

We were here last year, we love it.

Cons:

Nothing, we love the hotel

2026-08-31 via Nuitee
G
Grzegorz extended_group pl
9
2026-08-27 via Nuitee
G
GIUSEPPE solo_traveller it
9
molto bene
Pros:

Posizione, design e pulizia

Cons:

nulla

2026-08-25 via Nuitee
W
William couple gb
9
A great base for a trip to Krakow
Pros:

Very clean, friendly, comfortable and well run.

2026-08-25 via Nuitee
S
Sparkes solo_traveller gb
10
A brilliant choice if want to optimise quiet and a central location.
Pros:

The buffet breakfast was superb! Plenty of good choices, with the possibility of ordering to the room if notified prior to 3am the day of! The staff were also ultra helpful; the rooms were clean and tidy with a lovely selection of tea and coffee within; the hotel is very central yet quiet (right in the middle of Old Town and a massive shopping gallery) so quite perfect for a peaceful stay!

Cons:

The wifi is not the strongest; the entertainment set up in the rooms is quite old (no access to streaming at all, with only a few channels to choose from); the gym is quite small and can be a bit awkward if other people are inside (basement style with no music).

2026-08-24 via Nuitee
R
Rafiq couple ae
9
Cons:

The breakfast is not very delicious

2026-08-23 via Nuitee
T
Todd couple us
10
2026-08-21 via Nuitee
M
Mohamed Ayoub solo_traveller gb
1
2026-08-20 via Nuitee
R
robert solo_traveller us
9
2026-08-17 via Nuitee
K
Klaudia couple gb
9
Very friendly and helpful staff, lovely interior and of course in perfect location
Pros:

We paid for breakfast, but had to leave before, we let the staff know night before so they kindly provided us with take away breakfast, which we greatly appreciated.

Cons:

The only issue we had was with packaging for the salad, salad dressing needs definitely airtight container.

2026-08-17 via Nuitee
M
manxieliz2020 Couples United Kingdom
10
So near, yet so far ! 🤩 The Perfect place to stay in Krakow!!
Pros:

Excellent boutique style hotel set just a 2 minute walk away from the hustle and bustle of Krakow Old Town; yet its fabulous position on Filipa street affords you a peaceful bolthole to return to. Its styling is a mixture of historic artsy and brutalist with its distinctive concrete high ceilings mixed with ornate decorative features throughout. The staff were super friendly, attentive and helpful in all areas. Loved the small bar /bistro area complete with its reclaimed decorative dark green mosaic tiles and relaxing colour scheme. A good selection of drinks carefully prepared by the staff. On our last day we also enjoyed an excellent quality and priced lunch (prepared in the Filipa 18 restaurant) and served in the bistro.
Our room was large, well appointed and with everything we needed, including a Nespresso machine. Water was provided daily also. A special touch from the hotel team was a specially prepared delicious sweet treat and beautifully handwritten card.
We thoroughly enjoyed our 4 night stay at IHG Hotel Indigo Old Town Krakow.

2026-08-16 via Tripadvisor
Łukasz couple pl
8
2026-08-16 via Nuitee
R
RENAT couple ae
10
2026-08-13 via Nuitee
F
Francesco couple it
7
Grande delusione
Pros:

Poco. Sono stato in altri hotel indigo e questo non era assolutamente all’altezza.

Cons:

La stanza era in loculo senza luce.

2026-08-12 via Nuitee
Аліна solo_traveller ua
9
2026-08-11 via Nuitee
C
Chumbo solo_traveller pt
10
Pros:

Os funcionários são excelentes

2026-08-09 via Nuitee
7
737ryszardc Family
10
Great stay
Pros:

Our stay at Hotel Indigo Old Town was wonderful. The location is perfect, the rooms are beautifully designed, and everything was spotless, fresh, and welcoming. From the moment we arrived, we felt right at home.

The breakfasts were absolutely delicious, with a great selection every morning. A special thank you to Daria and Sofia for their exceptional care, kindness, and hospitality—they made our stay even more memorable.

We would happily stay here again and highly recommend this hotel!

2026-07-21 via Tripadvisor
Z
zachbP7890FY Couples
2
Do not stay at Hotel Indigo Old Town
Pros:

Staff makes false statements and claims. Have their own agenda for their special guests. Have check-in at 3pm. Tell us that we can park till 2pm with no problem. Come the checkout they flip their script and say we have special guests coming in. 900 PLN for a terrible experience. Wouldn’t recommend to anyone visiting old town or Poland. Didn’t know the managers friends were in town and it’s all about them. Pathetic. I am sure you can find a cheaper and better experience anywhere else.

2026-07-16 via Tripadvisor
A
Agnieszka solo_traveller gb
10
Bardzo polecamy
Pros:

Hotel na 10 📸 wszystko idealnie czysto, cudowna atmosfera, piękny wystrój, bardzo mili pracownicy, piękny taras gdzie można wypić kawkę drinka, wygodne łóżka, dobry internet, przyjemne łazienki, kosmetyki, ... lodowka..
Wszędzie bardzo blisko 🙂
My polecamy i napewno wrócimy

2026-07-16 via Nuitee