Hotel Residence U Černého Orla

Hotels
9.6 (2536 reviews)
Mostecka 11 , Prague , cz

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Safety deposit box
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Historic building
Good breakfast
Cons:
Noise from the street
Some rooms look tired

Categories

Cleanliness
9.49
Most reviewers commented on the cleanliness of the hotel, emphasizing that both the rooms and the hotel were very clean.
Service
9.96
Numerous reviews praised the staff for being friendly, helpful, and accommodating.
Location
10
The hotel is centrally located, close to major attractions, which was highlighted positively by almost all reviewers.
Room Quality
9.45
The rooms received positive comments, although a few noted they looked a bit tired.
Amenities
9.48
Amenities of the hotel, such as breakfast options, were well received, though some suggested improvements.
Value for Money
8.94
Some reviewers felt that the price was a bit high, influencing this category's rating.
Food and Beverage
9.49
Breakfast was generally praised, with many reviewers appreciating the variety and quality.
Overall Experience
10
Overall, guests expressed a very high level of satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:33

Property Description

Historic Charm in the Heart of Prague

Baroque Elegance: Immerse yourself in the authentic Baroque atmosphere with polished wooden floors and elegant decor in every room.

Modern Comforts: Enjoy the convenience of air-conditioning, a minibar, LCD TV, and free Wi-Fi in all our stylish rooms.

Concierge Services: Let our dedicated staff enhance your stay by arranging tickets to top attractions and entertainment options in vibrant Prague.

Experience the perfect blend of history and luxury at Residence U Cerneho Orla. Book now for an unforgettable stay in the heart of Prague's Lesser Quarter.

Important information:

Please note that the hotel accepts cash payments in CZK and EUR. The hotel uses its own exchange rate.

There is no elevator at the property.

Guests arriving outside reception opening hours are kindly requested to inform the hotel of their arrival time in advance. Contact details can be found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: PRG

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    People 2 years old and over stay for € 49 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.6
Based on 2536 reviews
Cleanliness: 9.49
Service: 9.96
Location: 10
Room Quality: 9.45
Amenities: 9.48
Value for Money: 8.94
Food and Beverage: 9.49
Overall Experience: 10
M
Monika • family_with_children • cz
8
Hotel má výbornou polohu, komunikuje s hosty před jejich příjezdem. Pokoje větší. Snídaně podprůměr.
Pros:

Poloha, Karlův most na dosah.

Cons:

Pokoj s “výhledem” na střechu. Snídaně.

2026-05-09 • via Nuitee
O
Olena • couple • pl
10
2026-05-08 • via Nuitee
G
geschiere • couple • nl
10
Pros:

Personal care of the employees was very good. We asked for gluten free bread during the booking process but they didn't have any during breakfast. One of the employees went to the grocery store to get it, which is really nice.

Cons:

Not much to complain. The bed was a bit on the hard side for me but that's personal preference and after days of walking you will sleep no matter what.

2026-05-04 • via Nuitee
S
Steve • couple • gb
9
Overall and excellent stay. We will return.
Pros:

Great location and lovely rooms

Cons:

No Lift and lack of reception in afternoon and evening.

2026-05-03 • via Nuitee
B
Bernd • couple • ch
9
Simple but nice hotel
Pros:

Great location, big room, very clean, nice staff.

Cons:

No elevator, breakfast is rather average, there is much better food options outside/around the corner.

2026-05-03 • via Nuitee
S
Steve • couple • gb
9
Overall and excellent stay and will return
Pros:

The amazing location and the beautiful rooms

Cons:

No lift. The lack of reception in later afternoon and evening but not a big problem.

2026-05-03 • via Nuitee
C
Caitlin • extended_group • gb
8
2026-05-03 • via Nuitee
N
Noorin • family_with_children • us
10
Perfect stay and perfect location in Prague
Pros:

Front desk was amazing especially Vladislav

Cons:

Nothing

2026-05-01 • via Nuitee
K
Kurlova • couple • pl
10
When choosing a hotel in beautiful old Prague, we really wanted to feel the atmosphere of the city. This hotel captured
Pros:

An old building with a cozy, stylish hotel inside. Right next to Charles Bridge the location is wonderful. Lovely, welcoming staff and a delicious breakfast. The receptionist was top-notch. Special thanks to him for making our stay so pleasant, fun, and memorable.

2026-05-01 • via Nuitee
M
Martin • couple • gb
10
A perfect stay. I will hurry back
Pros:

Wonderful staff who were very responsive and helpful. They provided lots of great tips and check-in was so easy. A lovely experience

2026-05-01 • via Nuitee
C
Clemence • solo_traveller • us
10
Pros:

The guy at the reception has superb customer service. Very nice and helpful with information.

2026-04-30 • via Nuitee
F
Ferdinande • solo_traveller • at
4
Trotz guter Bewertungen eine Entäuschung
Pros:

Gute Lage, zwar freundliches Personal doch meist nicht vor Ort - sie nannten es „ flexible reseption“ in ihrer WhatsApp Konversation.
Check in Zeiten werden bei der Buchung mit 15-23:30 angegeben, es wird jedoch kein Hinweis gegeben, dass es sich dabei meist um Self Checkin handelt. Bei mir bereits ab 16h.
Frühstücksbuffet wird um 9h ( eine Stunde vor Ende) nicht mehr nachgefüllt. Käse, Mozzarella, Wurst,… waren aus und auch auf meine 2x Bitte nicht mehr zu bekommen . Begründung : „ Order from the Boss“.
Gefährlicherweise löste sich die lange Leiste einer Stufe zum Bett, wodurch die zentimeterlangen Nägel herausragten.

Cons:

Angesichts der guten Bewertungen eine ziemliche „Ernüchterung“, Preis- Leistungsverhältnis ?, es wird an vielem gespart ( Personal, Frühstücksbuffet, Instandhaltung,…z.B. kaum Duschabfluss).
Vielleicht liegt es am neuen Management seit einigen Monaten ?

2026-04-28 • via Nuitee
R
Robert • couple • at
9
Wir haben ein perfektes Wochenende verbracht
Pros:

Wunderschönes historisches Gebäude mit charmanten Zimmern im Prager Stadtteil „Kleinseite“. Die Lage gleich bei der Karlsbrücke ist perfekt für alle möglichen Erkundungen in der Stadt. Alle Mitarbeitenden (inklusive Eigentümer) sind äußerst aufmerksam und hilfsbereit.

2026-04-27 • via Nuitee
Z
Zaharia • extended_group • md
9
2026-04-27 • via Nuitee
A
Anna • family_with_children • at
9
2026-04-26 • via Nuitee
S
SEMELI • solo_traveller • gr
8
Εξαιρετικοί
Pros:

Η τοποθεσία και το ύφος του καταλύματος

Cons:

Ήταν λίγο κουραστικές οι σκάλες λόγω προβλημάτων

2026-04-23 • via Nuitee
S
Seldzis • solo_traveller • it
10
Two days that gave a quick insight into Prague.
Pros:

Good location. Close to Karl Bridge. Beautiful, antique-style design.

Cons:

n/a

2026-04-22 • via Nuitee
C
Cristina Quintanilla • solo_traveller • us
8
Pros:

The staff was super responsive and helpful about dinner recommendations for my bday dinner and even making the reservation for me.
Room and bathroom are very big and comfortable.
The breakfast is worth it with plenty of variety and made to order eggs.

Cons:

It was noisy so not for light sleepers and also no plug connection close to the bed.

2026-04-21 • via Nuitee
J
Jean • couple • ca
10
Perfect location for a few days in Prague.
Pros:

Location right in the heart of old town. Could walk every where. Clean comfortable room and great breakfast.

2026-04-20 • via Nuitee
Y
YU JEN • couple • tw
10
2026-04-20 • via Nuitee