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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Terrace
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Non-smoking throughout
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Board games/puzzles
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Shuttle service (additional charge)
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Grocery deliveries
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Wheelchair accessible
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Coffee Shop on site
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Visual aids: Braille
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Happy hour
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Garage
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Amenities and Convenient Location
Experience luxury at its finest at Hampton By Hilton Bucaramanga. Unwind in the whirlpool, stay active at the fitness center, and enjoy stunning views from the 13th floor Sky Lobby. With free WiFi throughout, you can stay connected effortlessly.
Modern Rooms and On-Site Dining
Indulge in comfort in our air-conditioned rooms equipped with a work station, coffee maker, and flat-screen TV. Start your day right with breakfast included and satisfy your cravings at the on-site Crepes & Waffles restaurant.
Convenience at Your Fingertips
Benefit from our 24-hour suite shop, business center, and proximity to local attractions. Whether visiting the Consulate of Spain or the Municipal Institute of Culture and Tourism, Hampton By Hilton Bucaramanga is the perfect choice for your stay. Book now for an unforgettable experience.
As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival.
This tax is not automatically calculated in the total cost of the reservation.
MINORS POLICY Minors must always be accompanied by an adult relative, in development of the provisions of Article 17 of Law 679 of 2001, the agency warns the tourist that the exploitation and sexual abuse of minors in the country are criminally and administratively punishable under Colombian law. All minors must present a valid identification document to check in at the Hotel (the documents accepted by the Hotel may vary in each case, but usually identity cards, passports and civil registries are accepted). In the event that the minor is not in the company of his/her parents during his/her stay, at the time of check-in, he/she must present his/her identification (identity card, passport and/or civil registry), a copy of his/her parents' identification and a letter of authorization signed and authenticated or apostilled by both parents, expressly authorizing the adult present with the minor to check him/her in at the Hotel. Nothing in these terms and conditions modifies the immigration requirements of the country, nor the duties that must be legally complied with to carry out such procedures (such as formalities of the exit permit or similar before the corresponding authorities). In the event that the legal care of the minor is not in the hands of his/her parents, sufficient proof of this must be presented to the Hotel. In such a case, the letter of authorization must be signed by the parents. The Hotel may deny entry and registration of people or groups seeking such entry or registration including a minor and when the documentary requirements set forth herein have not been complied with.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Free public parking is possible on site (reservation is needed).
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an available extra bed.
People 12 years old and over stay for COP 60,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Ubicación, comodidad y amabilidad
Lo cierto es que en relación con el precio todo me parece indicado,
Todo excelente
Nada
Parte del personal no es muy atento
Excelente servicio
Nada
Wygodnie, czysto. Miły personel.
Ubicación y atención
The breakfast was good. However, the menu should be improved for vegan people (these days 50% of the population). I do like the location.
My wife and I noticed that the room has a smell to humidity (maybe mold). We were transferred to another room, but we perceived the same smell. With respect to the breakfast, we think that "the caldo santandereano (Santanderean caldo)" should be an option in the breakfast every day along with another caldo either with meat or chicken. The Santanderean caldo is with eggs and potato. If the hotel do these two improvements that would be great.
La habitación es un poco pequeña
El parqueadero no estaba ubicado dentro del hotel pues se encontraba en remodelación, por otro lado, había un evento encontraba el piso 14 y no se pudo hacer uso de la zona húmeda jacuzzi
No había café de Juan Valdez máquina dañada
los espacios muy confortable
el tema del ingreso si es complejo porque si un llega tarde queda expuesto en la calle hasta que le abran
el desayuno muy variado y excelente
no se me ocurre nada
El servicio del joven del Sena y el señor del garaje, muy servicial...y la limpieza del habitación muy completa
Durante 4 días fue mi estadía... todos los días se agotaron algunos platos, condimentos (insta crema)...pan viejo etc. Dificultades para el acceso directo al garaje (mantenimiento al moto)
El talento humano
Dañado el aire acondicionado
El desayuno
La habitacion asignada era mobiliario reducido, adicionalmente el
Piso sonoba y el cuarto no tenia nevera. Se puso la queja y cambiaron el cuarto, pero no debe ser asi.
Todo fue super limpio y el servicio perfecto.
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