Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent amenities
Comfortable rooms
Cons:
Overpriced
Minor cleanliness issues
Food options lacking

Categories

Cleanliness
8.58
Overall clean, but some minor issues with coffee maker functionality reported.
Service
9.99
Staff described as lovely, friendly, and helpful by multiple reviewers.
Location
9.59
Great location with easy access to restaurants, shops, and ski areas.
Room Quality
9.04
Rooms were comfortable and well-sized with positive sentiments.
Amenities
9.57
Rooftop hot tubs and sauna received high praise.
Value for Money
8.53
Perceived as overpriced by some, but overall a great hotel experience.
Food and Beverage
8.58
Limited comments on food, but noted that onsite dining could improve.
Overall Experience
9.75
Overall positive experience highlighted by several reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:16

Property Description

Luxurious Accommodations

The Moose Hotel & Suites, just a stone's throw away from Banff's bustling center, offers a tranquil escape with its spa center and cozy suites featuring private balconies.

Culinary Delights

Indulge in a delightful a la carte breakfast each morning and savor the gourmet Italian cuisine at Pacini Italian Restaurant, promising a culinary experience like no other.

Relaxation and Recreation

Unwind at the Meadow Spa & Pools with its 10 treatment rooms and outdoor hot pool. Take a dip in the indoor swimming pool, stay active at the exercise room, or soak in the breathtaking views from the rooftop hot pools.

Book your stay at Moose Hotel & Suites now for an unforgettable retreat in the heart of Banff!

Important information:

Groups: Bookings of 3 rooms or more will be classed as a group and charged 1 night plus tax deposit A group cancelation policy of 30 days will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.2
Based on 2054 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 9.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.75
T
Taya • family_with_children • au
9
Highly Recommend
Pros:

Clean, new, and quiet. The facilities were great and it was situated in a great location.

2026-03-30 • via Nuitee
C
Camille • family_with_children • us
8
It was very expensive and the restaurant and under ground parking were the best part.
Pros:

It’s on Banff Ave and the rooftop hot tub

Cons:

The pull out sofa was super uncomfortable and had a huge water stain. I’m guessing someone had an accident on there and the mattress was not replaced. Very gross. The rest of our room was fairly clean.

2026-03-30 • via Nuitee
P
PARESH • extended_group • us
10
Perfect location to shopping, restaurants and quick access to highway that takes you to the ski resorts
Pros:

Location

Cons:

Main level rooms were pretty dark even during daytime

2026-03-29 • via Nuitee
D
Dan • family_with_children • us
9
Would happily return, great space and location for families.
Pros:

Stayed here with family of five. Excellent location to walk around town and access to public transit. Enough space for all to stretch out and it was nice to have a kitchenette. Ending each night on the rooftop hot tub was amazing!

Cons:

Beds felt comfortable but each of us complained at one point about waking up sore.

2026-03-28 • via Nuitee
J
Johan • extended_group • ca
10
Very good. Enjoyed it very much.
Pros:

Perfect location. Ski bus in front. Town and all amenities are within easy walking distance. Good parking

Cons:

From the main building, go outside to get to your room. Not a game changer, but it is cold when the wind is blowing

2026-03-25 • via Nuitee
D
Dina • family_with_children • ca
8
Pros:

Great location, very nice outdoor hot tubs and fire pit, free parking, cozy fireplace in lobby, friendly staff.

Cons:

The rooms are adequate but could be better for the price.

2026-03-24 • via Nuitee
D
Dylan • solo_traveller • jp
10
2026-03-24 • via Nuitee
M
Mitchell • family_with_children • au
9
100% enjoyed our stay there and would stay again and just make sure I booked the right room this time!
Pros:

Fantastic location close to everything in Banff

Cons:

Probably more a booking issue caused by myself, however there were three of us in the one room (2 adults and a baby in a cot). This was included on the booking however we were unable to book a room with 1 king bed and a cot and were instead told our party could only be accommodated in a double queen room which had two queen beds. This made fitting the cot in the room extremely difficult. We had other family staying in the hotel as well that had a single king room which would have suited our requirements far better.

2026-03-23 • via Nuitee
C
Chloe • family_with_children • us
9
2026-03-21 • via Nuitee
M
Melissa • family_with_children • ca
8
Overall great stay. Loved the rooftop pool and hot tub!
Pros:

Great location. Clean and inviting.

Cons:

The loud train at night.

2026-03-20 • via Nuitee
C
Camelia • solo_traveller • us
9
2026-03-20 • via Nuitee
B
Benjamin • solo_traveller • ca
9
We love Banff!
Pros:

It’s perfectly located on Main Street.

Cons:

Rooms are congested and fine. Common spaces are great, especially the rooftop tub, wooden hall, and fireplace! Price vs value is fair.

2026-03-12 • via Nuitee
H
Helen • couple • gb
9
Pros:

The staff were great on the front desk the location was fab. We stayed in a suite with a balcony and it was very comfortable- definitely recommend.

2026-03-12 • via Nuitee
S
Sonya • extended_group • ca
10
Amazing stay, will stay again
Pros:

balcony fireplace, pools and fire table

Cons:

NA

2026-03-11 • via Nuitee
V
Vadime • family_with_children • ca
5
Nice hotel but due to air problems and lack of complimentary services put a dent on the stay
Pros:

Bathrooms were clean, roof top was nice (hot tub and sauna)

Cons:

Air quality was extremely dry, and lacked air flow caused for a very uncomfortable sleep. No complimentary breakfast for the price paid is also a bit ridiculous

2026-03-11 • via Nuitee
G
Golden • couple • au
9
Pros:

The room was great—very spacious and well appointed, with lovely views. We especially enjoyed the private fireplace, which added a nice touch, and the water pressure was excellent throughout our stay.

Cons:

Little loud as located close to the from door of the hotel and you could hear people talking in the night and early morning when boarding the busses.

2026-03-11 • via Nuitee
K
Karly • family_with_children • ca
10
2026-03-09 • via Nuitee
A
Andrew • couple • gb
7
Lovely hotel that needs to have rooms updated to be less sterile and have some nice thoughtful touches (like sister hote
Pros:

Great location and overall vibe.

Cons:

Rooms are quite sterile. Room amenities like coffee machine are not great.

2026-03-06 • via Nuitee
C
Clemens • family_with_children • de
8
2026-03-03 • via Nuitee
V
Vanessa • couple • au
10
Great hotel, great staff, great location, great !!
Pros:

Loved the location, loved the room, loved the facilities, loved the vibe of the hotel, loved the outdoor spa, loved the gym.

Cons:

Unfortunately you could hear the noise from the neighbours, thin walls. Doors opening on and off during the night were very loud. Also the heater came on and off during the night even though we had the heating turned off.

2026-03-02 • via Nuitee