Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent amenities
Comfortable rooms
Cons:
Overpriced
Minor cleanliness issues
Food options lacking

Categories

Cleanliness
8.58
Overall clean, but some minor issues with coffee maker functionality reported.
Service
9.99
Staff described as lovely, friendly, and helpful by multiple reviewers.
Location
9.59
Great location with easy access to restaurants, shops, and ski areas.
Room Quality
9.04
Rooms were comfortable and well-sized with positive sentiments.
Amenities
9.57
Rooftop hot tubs and sauna received high praise.
Value for Money
8.53
Perceived as overpriced by some, but overall a great hotel experience.
Food and Beverage
8.58
Limited comments on food, but noted that onsite dining could improve.
Overall Experience
9.75
Overall positive experience highlighted by several reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:16

Property Description

Luxurious Accommodations

The Moose Hotel & Suites, just a stone's throw away from Banff's bustling center, offers a tranquil escape with its spa center and cozy suites featuring private balconies.

Culinary Delights

Indulge in a delightful a la carte breakfast each morning and savor the gourmet Italian cuisine at Pacini Italian Restaurant, promising a culinary experience like no other.

Relaxation and Recreation

Unwind at the Meadow Spa & Pools with its 10 treatment rooms and outdoor hot pool. Take a dip in the indoor swimming pool, stay active at the exercise room, or soak in the breathtaking views from the rooftop hot pools.

Book your stay at Moose Hotel & Suites now for an unforgettable retreat in the heart of Banff!

Important information:

Groups: Bookings of 3 rooms or more will be classed as a group and charged 1 night plus tax deposit A group cancelation policy of 30 days will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

9.2
Based on 2253 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 9.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.75
Z
Zeev Chillim • solo_traveller • il
10
2026-09-12 • via Nuitee
P
Peiling • extended_group • us
7
2026-09-11 • via Nuitee
S
Sven • family_with_children • de
9
2026-09-11 • via Nuitee
C
Christina • couple • us
10
Pros:

Great room set up. Great location

Cons:

None

2026-09-05 • via Nuitee
W
Wayne • extended_group • gb
8
2026-09-03 • via Nuitee
E
Elizabeth • couple • us
10
Great hotel. Would stay here again.
Pros:

The rooms were cool. Loved the rooftop pools as well.

Cons:

None

2026-09-03 • via Nuitee
D
Daniel • family_with_children • ca
10
2026-09-03 • via Nuitee
M
Michael • couple • de
10
Banff ist Mega
Pros:

Also das Hotel ist sehr schön.
Wir haben uns wirklich sehr sehr wohl gefühlt.
Der Preis ist schon heftig, für das was wir vor Ort hatten einfach übertrieben.
Wir haben umgerechnet knapp 1500 € für zwei Erwachsene und zwei Nächte bezahlt.
Der Preis war für den Komfort vor Ort wirklich nicht angemessen.
Unser Zimmer war in Ordnung, nichts besonderes, aber sauber und ordentlich.
Wenn man an der Straße und an den Bäumen vorbei schaute, konnte man nach rechts und links die Rocky Mountains sehen.
Das Bad war klasse.
In der dritten Etage gibt es eine Mega schöne Poollandschaft mit dem Blick auf die Rocky Mountains. Ein Indoor Pool und zwei verschiedene Outdoor Pools. Auch gibt es eine Saunalandschaft.
Im Hotel gibt es ein Restaurant, wir haben dort Frühstück und Abendbrot gegessen. Frühstück muss noch ein bisschen besser werden. Abendbrot war sehr lecker. Das Servicepersonal war sehr freundlich, zuvorkommend und hilfsbereit.
Das Hotel ist empfehlenswert, nur etwas zu teuer.

Cons:

Alles super, nur der Preis war übertrieben.

2026-09-02 • via Nuitee
L
Lindsay • couple • gb
10
Really good
Pros:

It was central and room was lovely, breakfast fantastic.

Cons:

Breakfast was extra

2026-09-02 • via Nuitee
L
Libby • solo_traveller • us
9
Pros:

Excellent location, beautiful space, nice pool and gym facilities.

Cons:

Nothing!

2026-09-01 • via Nuitee
T
Tomas • solo_traveller • cz
6
2026-08-31 • via Nuitee
J
Jaime • couple • es
10
2026-08-30 • via Nuitee
D
Dean • couple • us
10
2026-08-30 • via Nuitee
D
David • couple • gb
5
Moose guest room soft fittings were tired, so we asked to transfer to The Canoe, which was good.
Pros:

The Moose is basically a nicely designed hotel, close to the centre of Banff. Banff is very busy and noisy in July, so we asked for a quiet room. That was provided, with a room at the back of the hotel, with a small balcony and good mountain views. It was a suite with good space and a comfortable bed and also with a small kitchen area that was useful. The hotel staff were great, all very welcoming and helpful. Parking was great and anyway the hotel provides a free shuttle bus ticket. We transferred to another hotel for the last night in Banff (see below) and the staff handled that very well.

Cons:

The Moose hotel is (??) 10 years or so old. The public spaces have been renovated, but the rooms are tired. The sofa/settee, cushions and the rug in the sitting room area of the suite were stained and past their replacement date, which made the overall comfort of that room poor and led to our poor overall rating for comfort. We felt we could have had a better room experience elsewhere in Banff for the same money, hence our poor value rating. We used the Moose restaurant only once, for dinner. The server we had was fairly offhand, which we found unusual (even unique) for our overall Canadian restaurants experience.
We were fairly busy for the first few days with booked activities, but we asked to be transferred to another newer hotel in the same group (The Canoe) for the last night.
This replacement hotel (The Canoe) is a couple of years old and therefore with relatively new fittings and little wear and tear yet, so very clean and comfortable. It is further out of town, but that's not a problem, as it also provided free shuttle bus tickets. In The Canoe, for around the same price, we had a top floor balcony room, with a smaller area than the suite we had in the Moose, but with a large balcony with great views. Again, very helpful staff and a great last night experience. In retrospect, we wished we had asked to transfer sooner.

2026-08-30 • via Nuitee
S
Sana • family_with_children • us
8
2026-08-30 • via Nuitee
D
Duncan • couple • ke
6
Price is not equivalent to what was our expectation
Pros:

Well done

Cons:

Price level vs the property and service

2026-08-27 • via Nuitee
D
Duncan • couple • ke
5
2026-08-27 • via Nuitee
P
Pirjo • couple • ca
7
Everything was good and location was excellent but for $1,000 a night it was definitely underwhelming but then again, al
Pros:

The location was great for walking all around Banff, the lobby was beautiful.

Cons:

The rooms are very small for the money. The outdoor hallway could use more cleaning, as could the balcony (mostly leaves though).

2026-08-27 • via Nuitee
E
Elizabeth • couple • us
10
2026-08-27 • via Nuitee
P
Philippe • family_with_children • fr
10
Pros:

L'emplacement est parfait, les chambres TOP, c'est un super Hotel, un peu cher mais TOP !!!

2026-08-24 • via Nuitee