Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent amenities
Comfortable rooms
Cons:
Overpriced
Minor cleanliness issues
Food options lacking

Categories

Cleanliness
8.58
Overall clean, but some minor issues with coffee maker functionality reported.
Service
9.99
Staff described as lovely, friendly, and helpful by multiple reviewers.
Location
9.59
Great location with easy access to restaurants, shops, and ski areas.
Room Quality
9.04
Rooms were comfortable and well-sized with positive sentiments.
Amenities
9.57
Rooftop hot tubs and sauna received high praise.
Value for Money
8.53
Perceived as overpriced by some, but overall a great hotel experience.
Food and Beverage
8.58
Limited comments on food, but noted that onsite dining could improve.
Overall Experience
9.75
Overall positive experience highlighted by several reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:16

Property Description

Luxurious Accommodations

The Moose Hotel & Suites, just a stone's throw away from Banff's bustling center, offers a tranquil escape with its spa center and cozy suites featuring private balconies.

Culinary Delights

Indulge in a delightful a la carte breakfast each morning and savor the gourmet Italian cuisine at Pacini Italian Restaurant, promising a culinary experience like no other.

Relaxation and Recreation

Unwind at the Meadow Spa & Pools with its 10 treatment rooms and outdoor hot pool. Take a dip in the indoor swimming pool, stay active at the exercise room, or soak in the breathtaking views from the rooftop hot pools.

Book your stay at Moose Hotel & Suites now for an unforgettable retreat in the heart of Banff!

Important information:

Groups: Bookings of 3 rooms or more will be classed as a group and charged 1 night plus tax deposit A group cancelation policy of 30 days will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

9.2
Based on 2253 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 9.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.75
A
Aisha • family_with_children • ae
8
Pros:

الموقع ممتاز

2026-10-23 • via Nuitee
E
Ella • couple • au
10
Pros:

Location is incredible!! Staff were soo friendly and helpful. Pictures don’t do this place justice, spa area was so lovely too and open until 11pm!! Highly recommend

Cons:

Nothing

2026-10-23 • via Nuitee
R
Raymond • family_with_children • za
10
Pros:

Central to everything in Bannf

Cons:

All good

2026-10-22 • via Nuitee
W
Weijun • couple • cn
6
一般
Pros:

地理位置

Cons:

设施

2026-10-20 • via Nuitee
L
loraine • extended_group • gb
8
Great central location
Pros:

Location was great. Very close to high street and shops and restaurants. Reception and hotel generally very atmospheric. Rooftop sauna and hot tub were lovely with amazing views

Cons:

For the price the rooms were basic and dated. No spoons? Staff were friendly but not very attentive so brought own luggage to room as no assistance available. Also asked for breakfast box for early excursion and this was refused though on morning saw other guests have this. Restaurant not great.

2026-10-20 • via Nuitee
C
Charunya • extended_group • th
8
Pros:

Excellent location, new facility, helpful staff.

Cons:

None

2026-10-18 • via Nuitee
F
Felicity • family_with_children • au
8
2026-10-18 • via Nuitee
S
Sarah • family_with_children • au
10
Pros:

Excellent clean and lovely rooms. Lovely helpful staff. Restaurant attached the hotel good

Cons:

Nothing

2026-10-17 • via Nuitee
B
Brad • couple • us
10
2026-10-17 • via Nuitee
J
Joseph Zi Jun • couple • hk
7
2026-10-17 • via Nuitee
M
Mike • couple • gb
9
Lovely hotel great rooftop pool and hot tubs
Pros:

Location

2026-10-15 • via Nuitee
C
Computer Biene • family_with_children • de
9
Gemütliches Hotel in der Innenstadt von Banff
Pros:

Das Hotel ist sehr gemütlich, mit großen Zimmern, sehr gutem Service und direkt in der Innenstadt von Banff.

2026-10-14 • via Nuitee
Z
Zhenghao • couple • us
7
Not worth for the price
Pros:

Location

Cons:

Overpriced

2026-10-13 • via Nuitee
R
Robert • couple • ca
9
2026-10-13 • via Nuitee
K
Kerry • couple • ca
10
Fantastic location, lovely room, the hot tubs were a great addition.
Pros:

Absolutely everything.
We didn’t eat there though, so can’t comment on the food.

Cons:

I woke up at around 5 and didn’t want to disturb my friend. I sat in the lounge and it would’ve been lovely if there was coffee available :)

2026-10-12 • via Nuitee
V
VALERIAN • solo_traveller • sg
9
nice accommodation
Pros:

Very convenient location in Banff and shops and restaurants are walking distance.

2026-10-12 • via Nuitee
J
JIE • couple • cn
10
2026-10-09 • via Nuitee
R
Rachael Meldrum • solo_traveller • gb
10
Pros:

Staff

Cons:

Laundry room, washers were dirty

2026-09-18 • via Nuitee
אילנה • solo_traveller • il
10
Pros:

הכל....נקי מעוצב כפרי ויפה.
הגקוזי בגג אליפות

Cons:

אהבנו הכל

2026-09-18 • via Nuitee
I
Ilesha • solo_traveller • au
9
2026-09-18 • via Nuitee