Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent amenities
Comfortable rooms
Cons:
Overpriced
Minor cleanliness issues
Food options lacking

Categories

Cleanliness
8.58
Overall clean, but some minor issues with coffee maker functionality reported.
Service
9.99
Staff described as lovely, friendly, and helpful by multiple reviewers.
Location
9.59
Great location with easy access to restaurants, shops, and ski areas.
Room Quality
9.04
Rooms were comfortable and well-sized with positive sentiments.
Amenities
9.57
Rooftop hot tubs and sauna received high praise.
Value for Money
8.53
Perceived as overpriced by some, but overall a great hotel experience.
Food and Beverage
8.58
Limited comments on food, but noted that onsite dining could improve.
Overall Experience
9.75
Overall positive experience highlighted by several reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:16

Property Description

Luxurious Accommodations

The Moose Hotel & Suites, just a stone's throw away from Banff's bustling center, offers a tranquil escape with its spa center and cozy suites featuring private balconies.

Culinary Delights

Indulge in a delightful a la carte breakfast each morning and savor the gourmet Italian cuisine at Pacini Italian Restaurant, promising a culinary experience like no other.

Relaxation and Recreation

Unwind at the Meadow Spa & Pools with its 10 treatment rooms and outdoor hot pool. Take a dip in the indoor swimming pool, stay active at the exercise room, or soak in the breathtaking views from the rooftop hot pools.

Book your stay at Moose Hotel & Suites now for an unforgettable retreat in the heart of Banff!

Important information:

Groups: Bookings of 3 rooms or more will be classed as a group and charged 1 night plus tax deposit A group cancelation policy of 30 days will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.2
Based on 2151 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 9.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.75
C
Curtis • couple • us
10
Amazing stay
Pros:

It’s one of the few closest hotels to downtown Banff. Food is great at Pacini, and the rooms are very spacious.

Cons:

Nothing, it was great

2026-05-30 • via Nuitee
M
Mahesh • family_with_children • ae
8
Great location and comfortable stay
Pros:

The location and quality of the rooms are very good. Parking facility is very convenient. Well appointed rooms.

2026-05-29 • via Nuitee
J
Joseph • couple • us
10
2026-05-29 • via Nuitee
R
Rolyn • extended_group • us
9
Wonderful
Pros:

Great location and clean and nice place to stay

Cons:

None

2026-05-29 • via Nuitee
J
Janine • couple • au
10
Perfect Hotel for Banff holiday
Pros:

Great place to stay, highly recommend. Beautiful lobby area with seating around fireplace, bar and Italian restaurant. Laundry came in handy as into second week of travel. Perfectly located to shops, restaurants, bus pick up, Roam bus stops to gondola and Lake Louise. Loved Banff, stayed 4 nights, highly recommend MH&S

Cons:

Nothing could’ve been better. Loved every aspect of our stay

2026-05-28 • via Nuitee
G
Graesser • solo_traveller • ca
10
Great place to stay in Banff.
Pros:

Felt like a mountain chalet. Decor fit the Banff setting. Staff were very attentive and friendly.

Cons:

Coffee. Room coffee was tasteless; restaurant coffee wasn’t much better and wasn’t hot enough.

2026-05-26 • via Nuitee
C
Colleen • couple • us
9
2026-05-26 • via Nuitee
K
Kevin • couple • us
10
High quality hotel with a great location.
Pros:

Large, well-equipped suite; large outdoor rooftop spas; great staff; well-maintained property throughout; location within easy walking distance of the heart of Banff; easy underground parking

Cons:

Nothing

2026-05-25 • via Nuitee
J
James • couple • us
10
2026-05-25 • via Nuitee
A
Anita • couple • ca
8
This is our second stay and we will be back.
Pros:

I liked that they allowed pet(s) and the location was great. I appreciated the underground parking and it also had good amenities. Staff were very friendly and helpful.
The restaurant onsite had exceptional breakfast.

Cons:

Nothing

2026-05-24 • via Nuitee
B
Brian • solo_traveller • gb
9
2026-05-24 • via Nuitee
M
Marion • family_with_children • ca
4
2026-05-23 • via Nuitee
C
Carol • couple • us
10
Pros:

It was cool!!! Very tidy, and a nice staff! Excellent location as well.

2026-05-21 • via Nuitee
V
Vinod • extended_group • in
8
Front desk staff esp Rachata was very helpful
Pros:

Location

Cons:

Rooms are too small

2026-05-21 • via Nuitee
E
Eileen • couple • au
8
Good location, facilities and friendly bar staff.
Pros:

Location and bar staff

2026-05-19 • via Nuitee
E
Eugene • solo_traveller • ie
10
Fabulous
Pros:

The Hotel was unbelievable clean,staff were very friendly and professional meals were great

Cons:

When we were leaving

2026-05-16 • via Nuitee
E
Eugene • solo_traveller • ie
10
Pros:

Fabulous everything

Cons:

Leaving

2026-05-16 • via Nuitee
T
tinapE5510YM • Couples
8
Nice hotel
Pros:

Nice suite, large modern bathroom and bedroom. Plenty of space. Clean and cozy sitting area with a nice view of the mountains and a fireplace .Daily housekeeping service, self serve laundry available if needed, vending machines on each floor. Top floor great views while in hotel shared hot tub with nice sitting area. Small indoor pool , change rooms and lots of towels available. Enjoyed our dinner and happy hour in the hotel restaurant. Perfect location downtown. Staff friendly. Visual pleasing hotel. Expensive.

2026-05-15 • via Tripadvisor
G
Gabrielleansty • solo_traveller • gb
10
Amazing hotel!
Pros:

Absolutely everything. This hotel ticks all the boxes. We would HIGHLY recommend to anyone.

Cons:

Nothing

2026-05-15 • via Nuitee
G
glenn • solo_traveller • gb
10
Pros:

The room was perfect,bed lovely,bathroom very clean and spacious, having a ground balcony was also lovely to have.,so not got any complaint.

Cons:

Couldn't find any fault.

2026-05-15 • via Nuitee