Xperience Kiroseiz Premier

The hotel staff are very nice and helpful and Michael made our stay very comfortable

First time here check in takes more than 30 mins and I have booked for all inclusive but I can not drink beer so beer is 2.5 US dollars fee, why ? The foods are not delicious , water park is not safe I only plays once and my arms was bleeding, so be aware and never come back

2 restaurants closed. Lifts were shut. Air con swtched off in bar. It seems they sre desperately trying to save money. Well they have just made my conditions 50 times worse. Worst hotel i have ever stayed in. STAFF LOVELY. AND HELP A LOT.

Staff great food excellent health and safety doesnt exsit

Otele girdiğimiz ilk günden son güne kadar yani bir hafta boyunca hiçbir şekilde yemek yiyemedik. Eğer bir Türkseniz zaten burada yemek yemeniz kesinlikle mümkün değil yemekleri çok lezzetsiz aşırı baharatlı ve çok pis. Bunun dışında biz uyurken odamıza üç ayrı gün olmak üzere temizlik personeli girdi. Müsait olmadığınız anlarda bile aniden kapıyı açıp odaya giriyordu tam üç kez bunu yaptılar. Son gün otelden çıkacağımız zaman valizlerimizi resepsiyona bıraktık ve akşama kadar otelde kalabileceğimizi söylediler. Geri dönüş uçuşumuz gece olduğu için akşama kadar otelde duracaktık. Öyle yemeğinde tek Yiyebildiğiniz şey olan patates kızartmasını aldık, orada çalışan kişi yanımıza gelip yemek yiyemeyeceğimizi otelden çıkışımız yapıldığı için yasak olduğunu söyledi. Hayatımda böyle bir şey görmedim biraz Türklerden ders alın. Bu oteli kesinlikle tavsiye etmiyorum.

A fuir!!! Et expedia aussi!!!! Des voleurs en puissance! Ils me doivent le remboursement de mon hébergement,!!! 3200e une honte

Det var väldigt fint service och trevlig personal

Zeer slechte kamerschoonmaak, veel onvriendelijk personeel, kamer veel dingen kapot . Alleen de animatie team was top

رائعه
و أشكر جميع العاملون و على رأسهم إسلام محمد و أبنوب و جميع العاملين بدون أستثناء

המלון גדול מאוד, הצ'ק אין נמצא יחסית רחוק.. החנייה נמצאת מחוץ למלון ולכן צריך ללכת הרבה.
בצ'ק אוט חיכנו חצי שעה שיבואו לקחת את הדברים שלנו בסוף לא הגיעו והבאנו בצורה ידנית. הצוות של החדר אוכל מדהים נענה לכל בקשתנו.
נראה שיש מלא רוסים, מלון והאוכל בהתאם למי שמתאים.

عطونا غرفه مكيف عطلان وتم التفاهم معاهم بالغصب

اقامه جيده الفندق جيد والاكوا جميله والمطعم يحتاج الى تنوع فى الوجبات

good Hotel great staff, good prices

Positive:

1- Resort with large enough garden, aqua is nice for both children and adults, food is diverse.

2- Coral Beach is good and view is cool

3- evening shows for kids


Negative/Require Improvement:


1- All the booking reservations was fully paid online for the 2 rooms and when the first room family reached there, they told them the reservation is not paid and make them wait from 4 to 7 PM until I reached there ‘second room’ and they simply said it is paid with no clue of why they made them wait all of this time nor even apologizing for the time got wasted.

2- Every meal is companied with a plastic cups which make a huge plastic waste which can be easy avoid. as well as all soda was serviced from plastic bottles which also can be swapped by soda machines in order to help the environments.

3- milk in coffee machines was spoiled.

4- No hospitality for many of the staff starting from bell man up to front desk staff, some of the staff needs training .
Short staffing and seems they are overloaded (management failure)

5- The beach is not connected to the resort and this was not clear while booking until we get there.

6- TV channels are few and the image is not quiet clear.

7- Pool is fine , however was somehow crowded, Music was very loud the whole time from the morning till the evening and we had a baby infant couldn't fall a sleep.

8- Cleanliness doesn't match 5 star level, the ventilation of W.C is poor.

Positive:

1- Resort with large enough garden, aqua is nice for both children and adults, food is diverse.

2- Coral Beach is good and view is cool

3- evening shows for kids


Negative/Require Improvement:


1- All the booking reservations was fully paid online for the 2 rooms and when the first room family reached there, they told them the reservation is not paid and make them wait from 4 to 7 PM until I reached there ‘second room’ and they simply said it is paid with no clue of why they made them wait all of this time nor even apologizing for the time got wasted.

2- Every meal is companied with a plastic cups which make a huge plastic waste which can be easy avoid. as well as all soda was serviced from plastic bottles which also can be swapped by soda machines in order to help the environments.

3- milk in coffee machines was spoiled.

4- No hospitality for many of the staff starting from bell man up to front desk staff, some of the staff needs training .
Short staffing and seems they are overloaded (management failure)

5- The beach is not connected to the resort and this was not clear while booking until we get there.

6- TV channels are few and the image is not quiet clear.

7- Pool is fine , however was somehow crowded, Music was very loud the whole time from the morning till the evening and we had a baby infant couldn't fall a sleep.

8- Cleanliness doesn't match 5 star level, the ventilation of W.C is poor.

اقامة جيدة

فندق رائع ونظيف ومستوى الخدمة اكثر من رائع من اول الرسبشين والشيف وكل طقم المطعم وفريق الانميشن رائع جدا والشوا جميل ومختلف ومتنوع وكل العاملين فى الفندق معملتهم جميلة

Expedia hat an uns die Reise zum Preis für die Residenten von Ägypten verkauft. Das Hotel "überraschte" uns mit einer Nachzahlung von 181 Euro vor Ort. Leider hat uns Expedia diesbezüglich nicht beraten. Nach der Buchung habe ich mit dem Service Centrum von Expedia den Kotakt aufgenommen und extra gefragt ob die Buchung korrekt ablief, woraufhin ich versichert wurde, es sei alles korrekt und in Ordnung. Tatsächlich hat uns Expedia eine Reise zu einem unberechtigt günstigeren Presi verkauft, so dass wir die Differenz vor Ort ausgleichen mussten. Das was ärgerlich! Außerdem hat Expedia kein Transfer vom Flughafen zum Hotel organisiert, auf der Buchung waren keine Hinweise darauf.
Im Zimmer hat der Wasserabfluss nicht ordentlich funktioniert (Dusche), die Armatur im Bad - alles wackelig, unter dem Bett viel Staub (nie abgewischt), der Tresor war mehrmals kaputt. Viele Mücken und ein Paar risige Kakerlaken und die Eidechse manchmal im Zimmer.
Kaffeautomat ist nur ein einziger im Restaurant, deswegen immer große Schlange davor.

So nice Hotel , so nice aqua . Food was amazing ...........

The hotel is rated as 5 star but it is 3-4 stars.I have been to this hotel in 2015 and prior to that in 2014 when it was proper 5 stars with all the swimming pools and five restaurants .There was now only one restaurant for all inclusive and later another one started functioning.The hotel is not five stars and I was quite disappointed as when I compared it to my previous stays it was not even comparable .So all those fives restaurants and few swimming pools are not correct as half of the resort /hotel is shut for repair.Staffs are not as friendly as they used to be and standards have slipped significantly .Quality of tourists are not five stars but people who should be staying at 3 stars hotel as the fire alarm was going off at least once s day as the guests were smoking indoors and the doors are left not shut and the beeping of the door not shut would go on and on.I have s bad experience in this hotel and I think will not stay there again for my sadness as I liked this resort.