Victoria Travel Hotel

Hotels
6.4 (6 reviews)
Plot 260, Ggaba Road , Kampala , ug

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Cons:
Poor cleanliness
Subpar service quality
High prices for low-quality experience

Categories

Cleanliness
3
Multiple guests expressed dissatisfaction with cleanliness, comparing it unfavorably to higher-end hotels.
Service
2
Service levels were criticized extensively, likened to a budget motel rather than a full-service hotel.
Location
5
The hotel's central New York location received mixed feedback, with some guests appreciating the accessibility while others felt it did not justify the high prices.
Room Quality
3
Guests reported subpar room conditions akin to a budget motel rather than a higher-tier establishment.
Amenities
3
Limited amenities that did not meet guests' expectations, resembling those found in a basic budget accommodation.
Value for Money
2
Guests frequently mentioned feeling overcharged for the hotel's offerings, with comparisons to more upscale chains.
Food and Beverage
4
Mixed feedback on the dining options, with some guests finding the prices excessive for the quality provided.
Overall Experience
2.5
Negative sentiment overwhelmingly dominated guest reviews, highlighting poor value for the high prices charged.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-04 20:29

Property Description

Gorgeous Property with Wide Range of Amenities

Comfortable Accommodation with Modern Amenities
Enjoy spacious rooms with flat-screen TVs and private bathrooms.

Family-Friendly Features for a Memorable Stay
Kids will love the children's playground while parents relax in the garden or restaurant.

Contact us now to book your stay at Victoria Travel Hotel for a memorable experience in Kampala.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

6.4
Based on 6 reviews
Cleanliness: 3
Service: 2
Location: 5
Room Quality: 3
Amenities: 3
Value for Money: 2
Food and Beverage: 4
Overall Experience: 2.5
J
Josef • family
4
Pros:

This is a very poor Hotel like very similar to a Motel 6 but charging like a Marriott in Central New York?
This should be prohibited!!!

2025-07-03 • via Nuitee
J
Johan • partner
2
Pros:

Hotel was not anywhere near the location your map showed and thus did not serve our needs at all. In fact it was in Ghana although it was supposed to be in Munyonyo. Management knew about this misleading marketing and just laughed at us and did not agree to help us at all. Awful

2024-11-04 • via Nuitee
J
Joerg
8
Pros:

Kindness

2024-02-14 • via Nuitee
V
Verified traveler • friends
10
Pros:

Excellent facility. Rooms very affordable. Clean. Staff nice. Flexible. Food is delicious. Highly recommend.

2021-08-20 • via Nuitee
V
Vincent
2
Pros:

The hotel was generally ok for the price. However, they listed that they have wifi. Wifi was horrible. Not working in the rooms. So, if you want the use of wifi, I will not recommend this hotel.
Also, I booked this hotel online and paid in full a month before. Upon checking in, I was asked for payment. When I told them that I have paid online, they seemed to have no idea what that means. I had to call hotels.com to explain. After a couple of phone calls, I was told that it is ok. When the time of checking out came, I was leaving the hotel at 4am so that I can catch my flight at 6am. The front desk girl told me that their records show that I have not paid. They refused me to leave because a message was not communicated to them that this booking was paid online. I sat there while waiting while she made phone calls to managers to confirm payments. Almost 45 minutes later, was when someone was able to pick up the call and clear me to go. I almost missed my flight just because of their lack of accountancy. The hotel does not seem to have a computer at the front desk which is odd as it accepts online booking. I could not use my computer to do my work for lack of wifi and to be asked over and over again that I have not paid was kind of boring and just not a good way of doing business.

2018-09-23 • via Nuitee
C
Carina
10
3-weeks of comfort
Pros:

I spent 3-weeks here. The staff were friendly, accommodating and helpful at all times. The rooms are not the Taj-Mahal, but nor should such be expected at this price-point. For the price, the beds were good, the bathrooms/rooms were kept clean, and the water was hot.
Breakfast is on time each morning, and is a solid continental as promised. The restaurant has a good variety of foods, and prepares each to any taste request. Try the liver - OMG it is done in a delicious sauce!

2018-02-05 • via Nuitee