Hotel Portobelo Plaza las Ámericas

Hotels
7.3 (189 reviews)
Avenida las Americas 1a-101 , San Andrés , co

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Excellent food quality
Cons:
Cleanliness issues
Service delays

Categories

Cleanliness
4.88
Several reviews mention issues with cleanliness, such as dirty sheets and the pool being out of service.
Service
8.35
Reviews generally express positive feelings towards staff attentiveness, despite some incidents of poor service.
Location
7.89
The location is praised for being centrally located, although some reviews mention it may not be ideal for older guests.
Room Quality
7.34
Rooms are described as cozy and well-equipped, but there were mentions of issues like late cleaning.
Amenities
5.87
Amenities were a mixed bag; although the pool is appreciated, other amenities like the gym were out of order.
Value for Money
7.83
Many guests feel the overall value is good considering the price.
Food and Beverage
8.88
The food consistently receives high praise for quality and variety.
Overall Experience
7.35
Most guests enjoyed their stay, citing positive aspects outweighing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:57

Property Description

Luxurious Accommodations
Experience comfort and convenience at Portobelo Plaza de las Americas. Our rooms are equipped with modern amenities including air conditioning, flat-screen TVs, and plush bedding. Enjoy daily maid service and relax in style.

Fantastic Facilities
Indulge in our outdoor pool, grab a drink at the on-site bar, or dine at the restaurant. Stay active at the fitness centre or opt for laundry services for a hassle-free stay. Our 24-hour front desk is always ready to assist you.

Prime Location
Conveniently situated near Spratt Bight and San Andres Bay, our hotel offers easy access to the best attractions. With Gustavo Rojas Pinilla International Airport just a kilometer away, your journey is made simple.

Book your stay at Portobelo Plaza de las Americas now for a memorable and enjoyable experience.

Important information:

Reservations for 10 or more rooms are considered group reservations and will have a different cancelation policy than single reservations. The property will contact you to provide further information about this policy.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ADZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for COP 140,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 189 reviews
Cleanliness: 4.88
Service: 8.35
Location: 7.89
Room Quality: 7.34
Amenities: 5.87
Value for Money: 7.83
Food and Beverage: 8.88
Overall Experience: 7.35
R
Regulo couple co
9
Vacaciones soñadas
Pros:

Mi estadia en este hotel fue muy buena, me encanto la comida disfrute mucho, la ubicación del hotel es muy buena se encuentra en el centro por lo que tenía toda la zona comercial cerca

Cons:

Sinceramente, no tuve ninguna inconformidad. Todo me pareció muy bien durante mi estadía y no hubo nada que no me gustara.

2026-01-19 via Nuitee
A
Andres extended_group co
10
Pros:

Las instalaciones son muy lindas , las alimentación super deliciosa , el personal es muy atento , me gusto mucho la piscina , volvería con gusto

2026-01-19 via Nuitee
M
Mayer couple co
8
Pros:

La cercanía

2026-01-15 via Nuitee
A
Alfonso extended_group co
8
2026-01-09 via Nuitee
A
Acuna couple co
10
Pros:

La recepción muy amable

2026-01-05 via Nuitee
P
Paul family_with_children co
8
Buena relación calidad/precio
Pros:

La atención del personal es muy buena. Las instalaciones y los cuartos limpios.

Cons:

Teniendo en cuenta que viaje con adultos mayores, la ubicación no es la mejor. El gimnasio estaba fuera de servicio. Y no hay disponibilidad de café fuera de los horarios del comedor.

2026-01-02 via Nuitee
M
Marcial family_with_children co
8
2025-12-18 via Nuitee
D
Dilan extended_group co
10
Pros:

Tuve la oportunidad de compartir este ciclo de viaje con mis padres donde nos encanto las instalaciones , la alimentación y la cultura

2025-10-12 via Nuitee
S
SOFIA family_with_children co
10
Pros:

Yo y mi hijo disfrutamos la estadía, muy acogedor la habitación lo cual se encuentra bien equipada , la alimentación es super deliciosa

2025-10-12 via Nuitee
M
Moreno couple co
10
Me encantó, todo muy bonito y buena ubicación
Pros:

Me encantó todo del hotel. La ubicación es perfecta, está en pleno centro, rodeado de tiendas y lugares para conocer, así que es muy fácil salir a caminar y disfrutar del ambiente. Las instalaciones son muy lindas, todo se ve bien cuidado y los espacios son muy cómodos y agradables a la vista.

El baño fue uno de mis lugares favoritos, el espejo es espectacular, ¡perfecto para tomarme varias fotos! En general, fue una experiencia excelente. Sin duda volvería, lo recomiendo totalmente.

Cons:

No hubo nada que no me gustara, solo recomendaría tener en cuenta que la playa más cercana queda como a 7 minutos caminando.

2025-10-11 via Nuitee
T
Torres family_with_children co
10
Muy bien volveria sin duda
Pros:

Estoy encantada con el destino de san andres el hotel tiene una ubicación muy buena es en todo el centro por lo que había mucho comercio me parecio perfecto

Cons:

Durante mi viaje llovio en algunos momentos por lo que recomiendo se vengan preparados para el clima

2025-09-18 via Nuitee
S
Sebastian Orozco family
8
Pros:

Good location

2025-08-24 via Nuitee
C
Cristiane P
6
Pros:

Quarto bom, atendimento bom...um pouco bagunçado na recepção para check inn ou check out...
Café da manhã não é para Brasileiros sem duvida....em muitos brasileiros mas o hotel segue a tradição de café da manhã Colombiano
e eles tbm servem no seu prato, colocam muita coisa..nem da tempo de vc falar q não quer,
Limpeza é feito muito tarde, qdo voltamos da praia , todos os dias por volta das 17h, tinha que pedir toalhas pq não tinha no quarto, e eles falavam que não tinha...era uma briga todos os dias...

2025-08-20 via Nuitee
C
Carolina extended_group co
5
Muy desepciinada en.esta ocasión, muy mala administración, se ve el hotel abandonado y con mal servicio
Cons:

El check in demorado, las habitaciones las entregaron sin toallas, sábanas sucias, piso sucio con arena, la piscina fuera de servicio y personal poco amable.

2025-08-18 via Nuitee
F
Fabián extended_group uy
8
2025-08-11 via Nuitee
L
Luz E. couple co
1
Booking me ha quedado mal en dos oportunidades. No realiza las reservas
Pros:

Booking no realizó la reserva

2025-07-24 via Nuitee
A
Alexandre family_with_children br
6
Só razoável, não voltaria a me hospedar nele.
Pros:

A localização é razoável,

Cons:

O café da manhã deixa a desejar, a limpeza dos quartos não é feita todos os dias e a troca de toalhas de banho tem que ser solicitada. A acomodação não possui máquina para pagamento com qualquer tipo de cartão: ou o pagamento é em dinheiro vivo ou têm-se que usar o wifi para fazer uma transferência on line a partir do seu próprio celular. Além disso, o hotel é muito barulhento, com crianças gritando pelos corredores as 3hs da manhã ou hospedes ouvindo televisão a todo volume no mesmo horário.

2025-07-15 via Nuitee
A
Alejandra young couple co
6
Pleasant
2025-06-17 via Nuitee
D
Diego Araujo
10
Super localizado
Pros:

Hotel lindo. Super bem localizado, bem perto do Celele Restaurante.

2025-05-11 via Nuitee
J
Joyce
8
Pros:

O hotel é muito bom, muito bem localizado

2025-04-12 via Nuitee