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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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BBQ facilities
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Allergy-free room
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Broadcast Live sport events
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Internet access
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Private picnics
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Wine release events
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Reception hall
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Pool waterfall
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Japanese garden
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Secured parking
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Garage
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Fishing nearby
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Indoor Pool and Gourmet Restaurant
Hotel Serenity Suites Casa Boutique in Bucaramanga offers a relaxing stay with an indoor pool and a delectable restaurant. Enjoy complimentary WiFi and private parking during your visit.
Elegant Rooms with Modern Amenities
Each room at our boutique hotel features a TV, air conditioning, and minibar for your comfort. The private bathroom is equipped with a shower, hairdryer, and free toiletries. Additional perks include a DVD player and satellite channels.
Premium Facilities for a Perfect Stay
Indulge in our communal sauna, benefit from the 24-hour reception, and explore the charming garden. Take advantage of services like the tour desk and ironing facilities for a hassle-free experience.
Book your stay at Hotel Serenity Suites Casa Boutique for a memorable getaway in Bucaramanga!
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an existing bed.
People 5 years old and over stay for COP 40,000 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Es un lugar lindo, tranquilo
No es muy íntimo.
La atención,la ubicación
Un lugar muy lindo, bonita vista, personal muy amable y rico desayuno, excelente opción para descansar
Family feel
Ubicación
Le falta mantenimiento a las instalaciones, el mueble del lavamanos estaba en mal estado.
Me gustó el desayuno
No me
Gustó que le falta más limpieza organización, piscina sucia. Esta abandonado
Delicioso, buena ubicación aunque muy difícil de llegar caminando a otros lugares
Todo excelente
Limpio, el desayuno rico y amabilidad
Transporte es difícil.
privacy of the room , very clean inside and also the internet screen to watch youtube and play some songs , we had a cozy time and with some drinks near the pool also when we arrived , was feeling like home
Todo
Nada
Un lugar tranquilo para quien quiere desconectarse del ruido de la ciudad, El desayuno rico.
El precio demasiado alto para una noche, no tiene acceso a plaformas como Netflix gratis, algunos accesorios del baño estaban rotos o desgastados, la piscina estaba un poco sucia, cuando llegué la empezaron a limpiar, adicional llevaba una maleta grande y pesada y no tienen ramplas solo escaleras, fue dificil subirla.
Oscar (owner/manager) and the staff were very nice and accommodating. The breakfast was very good. They tried their very best to accommodate us when it came to our breakfast morning meals. There was a small language barrier, but the staff tried there best to communicate with us in English, and we with them in Spanish. Praise God for Translation Apps.
The place is nice. It has a beautiful retro Spanish layout style to it, but lacks lots of maintenance.
- In our bathroom, the blow dryer holder was on the wall, but no blow-dryer was to be found. The toilet paper holder was broken, and the toilet paper kept falling on the floor every time you tried using it. In both our room and my daughter's room, the toilet seats were loose and broken. Every time you sat down, it would move around.
- The ceiling fan in our bedroom is suppose to hold 4 bulbs, but there was only 1 light bulb, the other 3 sockets with empty, and the ceiling fan was not functioning. When it was evening the room became very dark. We were forced to open a night stand light, but still, it did not illuminate the entire room.
- The front grounds gate was always locked and we had to call or ring for someone to come open the gate each and every time you come or leave the property, which was a little inconvenient. Also, there was a evening curfew every night. No one could be out in the backyard by the pool or TV area after 22:00 hrs. This said, this was for safety, also for making noise for customers renting the back rooms facing the backyard as sound would travel (which kind of makes sense). Although, Oscar was nice enough to extend the curfew in the backyard when the rooms facing the backyard weren't rented out. The backyard sound system and TV Amazon Fire stick or Rouko device weren't working properly, so we had to call Oscar or someone else, every time we wanted to use them. But they were nice enough to comply and help us.
- Lastly, at the end of the stay, for one reason of another, we were having problems paying with our Credit cards and PayPal accounts. His system wasn't recognize our payment, therefore we were forced to rush to a local bank to withdrawal the money and pay cash for our accommodations.
JC
La atencion de propietarios y personal es extraordinario, delicioso desayuno, gente amable, siempre dispuestos a ayudar. Te hacen sentir como en casa. Preciosa casa, hermoso ambiente. Las mañanas con un café escuchar y ver los pajaritos es sin igual.
Todo me gusstó, solo que hay que tener vehículo para movilizarte y no hay tiendas cerca.
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