The Westin Nashville

We had an excellent stay at The Westin Nashville! The service was exceptional from start to finish, and everyone made us feel genuinely welcomed. The food was delicious, beautifully presented, and one of the highlights of our stay.

We’d especially like to recognize Youstene M., Shenouda, Kim R., Mena A., and George S. for going above and beyond. Their kindness, professionalism, and attention to detail truly made our experience memorable. It’s clear they care about providing outstanding hospitality.

Zach took amazing care of my boyfriend and me during our stay. From the moment we sat down, we never had to ask for a single thing—he was always one step ahead. His service was exceptional, and he was friendly, attentive, and easy to talk to. He made the experience even more enjoyable with great conversation and outstanding hospitality. We had a fantastic time and will definitely be back. If you get the chance, ask for Zach—you won’t be disappointed!

Brendan made my very first trip to Nashville absolutely unforgettable! I traveled in from Raleigh, NC, and from the moment I arrived, he went above and beyond to make my visit easy, fun, and stress-free.

Every single morning, he greeted our group with a genuine smile and had a full itinerary of great recommendations and things to do. He is a local so his knowledge was incredible, and because of him I got to experience so much more than I would have on my own. He was so friendly and genuinely seemed to care that we had the best possible experience.

If you’re lucky enough to have Brendan helping you, you’re in great hands! His hospitality, positive attitude, and attention to detail truly made our trip. Thank you, Brendan, for making my first visit to Nashville such a memorable one—I can’t wait to come back!

Gillian was amazing, she made our night and our son’s. We cant wait to come back and see her again!

Gillian was the best waitress! So friendly and told us where to get the cutest pics! Def recommend, and 10/10 recommend Gillian!

Great hotel in Nashville and Viona at Decker & Dyer was amazing. She provided friendly, professional service everytime! Thank you.

The hotel was great, but the bar staff was AMAZING!! You truly have some amazing staff, Spencer is the reason i’m leaving this review. He was so welcoming and brought us a few laughs AND amazing drinks. I’m not sure if he is manager but he definitely should be! Thanks for the great experience and food!!!

Had a great time at this bar.
The service was exceptional. Brittany made me a fantastic gin cocktail and was lovely. I also had a blast chatting with her, Gillian, and Zach. They truly made the experience for me. Will definitely be back on my next trip to Nashville.

The Westin Nashville was the perfect place to stay! The hotel is beautiful, modern, and exceptionally well maintained. Its location is unbeatable—just a short walk to Broadway, making it easy to enjoy all the music, restaurants, and nightlife Nashville has to offer.

What truly made our stay memorable, though, was the outstanding service. A special shoutout to Chase and Zachary at the bar, who kept us laughing, entertained, and our custom cocktails coming all evening. Their personalities, attention to detail, and genuine hospitality turned a great stay into an unforgettable one.

We had an amazing experience and would absolutely stay at The Westin Nashville again!

Our experience was great. Our room was wonderful, spacious, and clean. Management was wonderful as they were ready, willing, and able to provide the r quality of service (Ms. Cori I believe was her name). I was truly pleased with the valet service from Tommy and Devan, especially. These two young men were attentive to small details, (I.e., opening the door for us, Tommy assisting in loading my bags from the cart). I really appreciated these two men for their service. Thank you for a great weekend!

Zach was fantastic. Excellent bartender.

As we checked in the Front Desk Ishwari had a huge smile on her face and asked how she can make our stay more comfortable. She’s a great asset to the Hotel.

Ishwari, thanks for making our first impression so wonderful☺️

Brendan was phenomenal at check in. Nothing better after a long day than to have seamless check in process at a wonderful hotel.

The Westin provided the best service I’ve experienced!! Brendan and Abdullah to great care of us upon checking out! The room was clean and updated, the location is perfect, and the staff is the best!

This place is beautiful, inviting, and the hospitality and customer service is welcoming! The room, amenities, and food so far is wonderful!

I want to recognize Brendan, one of the concierges at The Westin Nashville, for providing truly exceptional service. He turned what could have been a disappointing experience into a memorable celebration for my cousin’s 50th birthday, and I’m incredibly grateful for everything he did.

Months before our stay, I reserved a cabana and submitted multiple inquiries to coordinate a special birthday brunch. I reached out through the online inquiry forms, made phone calls, and even attempted to email the appropriate contact. Unfortunately, none of those efforts resulted in a response, and by the time I arrived at the hotel, I still had no idea whether anything had been arranged.

The first person who genuinely took ownership of the situation was Brendan.

Even before we discussed the birthday celebration, I noticed his service mindset. While I was waiting for my room and simply needed to store my luggage, another employee directed me to go outside to the valet. Brendan immediately stepped in, took my bags himself, assured me he would handle everything, and brought my claim ticket back to me. It was a small gesture, but it demonstrated exactly the kind of hospitality that makes guests feel welcomed and cared for.

After I explained what had happened with the birthday planning, Brendan didn’t make excuses or pass me along to someone else. He simply said he would take care of it—and he did.

Because of his initiative, the hotel coordinated birthday cupcakes, the team was prepared for our brunch when we arrived, and even the staff at the cabana seemed aware that we were celebrating a special occasion. Brendan also surprised my cousin with balloons that perfectly complemented the table décor, adding a thoughtful personal touch that meant so much.

My younger cousin needed a fun day and celebrating her 50th birthday was incredibly important to me. I wanted the day to feel elegant, thoughtful, and special. Brendan helped make that happen. Instead of spending the day worrying about logistics, we were able to enjoy ourselves and focus on celebrating together.

I also want to offer a suggestion to hotel leadership because I genuinely believe there is an opportunity here.

When guests reserve cabanas or indicate they are celebrating a birthday, anniversary, or other milestone, consider proactively reaching out to offer celebration packages. Whether it’s flowers, balloons, cakes, champagne, custom décor, or coordinated brunch experiences, many guests—including me—would gladly pay an additional fee for a seamless, professionally coordinated celebration. I certainly would have.

Based on my experience, Brendan would be the perfect person to help lead or coordinate that type of guest experience. He demonstrated initiative, attention to detail, creativity, and genuine hospitality. More importantly, he saw a problem that had fallen through the cracks and took ownership until it was resolved. Employees like Brendan don’t simply solve problems—they create loyal customers.

Thank you, Brendan, for going above and beyond. Your professionalism, kindness, and commitment to creating an exceptional guest experience made all the difference, and our celebration was a success because of you. I sincerely hope your leadership recognizes the tremendous value you bring to The Westin.

One of the most hospitable welcomes at the front desk. Very friendly and informative on the area.

Ishwari at front desk was wonderful!!

What an incredible stay at The Westin.

From the moment I arrived, Brenden at the front desk welcomed me with a genuine smile and a willingness to help. He wasn’t just polite, he took the time to have a real conversation with me. I was in town for doctor’s appointments at the Sarah Cannon Cancer Center, and his kindness and empathy reminded me that I was more than just another guest checking into a hotel.

He shared recommendations for places to visit, things to do, and ways to take my mind off everything I was facing. Those simple acts of kindness meant more than he probably realizes.

My room on one of the top floors had breathtaking views of the city, making it the perfect place to relax, reflect, and find a little peace before a difficult day.

To Brenden and everyone at The Westin, thank you for turning what could have been a stressful trip into one filled with comfort, compassion, and genuine hospitality. In a season where kindness matters more than ever, you made a lasting impact, and I’ll never forget it.

A decent Westin, fairly middle-of-the-road overall. The rooftop with its infinity pool was definitely a highlight and worth the visit on its own.

Service has some room for improvement — the person who checked us in didn’t look up once during the whole process, and the staff on the rooftop seemed pretty disengaged.

All in all, a so-so experience — fine, but nothing that stood out beyond the rooftop.