Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Limited breakfast variety
Issues with room check-in

Categories

Cleanliness
9.43
Guests consistently noted the hotel was clean and well-maintained.
Service
9.9
Staff were frequently described as friendly and attentive.
Location
9.94
The hotel is ideally located near attractions, convenient transport options.
Room Quality
9.39
Rooms were described as big, comfortable, and well-decorated.
Amenities
8.42
Some amenities like breakfast could improve, but generally satisfactory.
Value for Money
8.88
Perceived value was good, with some minor issues noted regarding amenities.
Food and Beverage
9.43
Breakfast variety was praised, although a few minor issues with replenishment.
Overall Experience
9.8
Overall feedback indicates a very satisfying experience with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:11

Property Description

Luxurious Accommodation
Mercure Krakow Stare Miasto offers air-conditioned rooms with modern amenities including a flat-screen TV, safety deposit box, and city views in selected rooms. The comfortable beds with quality bed linen ensure a restful stay.

Delicious Dining Options
Guests can enjoy a variety of breakfast choices from buffet to à la carte or vegetarian options. The hotel's restaurant serves delectable international cuisine, with vegetarian and gluten-free dishes available upon request.

Convenient Facilities
With a fitness centre, free WiFi, and private parking on site, Mercure Krakow Stare Miasto ensures a convenient and enjoyable stay for all guests. Additionally, the 24-hour front desk and room service cater to guests' needs promptly.

Book your stay at Mercure Krakow Stare Miasto for a delightful and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 120 per day.

Location

Guest Reviews

9.4
Based on 4348 reviews
Cleanliness: 9.43
Service: 9.9
Location: 9.94
Room Quality: 9.39
Amenities: 8.42
Value for Money: 8.88
Food and Beverage: 9.43
Overall Experience: 9.8
B
baruch • couple • il
8
קרוב לקניון למי שלא יכול ללכת הרבה
Pros:

המלון היה בסדר ארוחת בוקר היה קצת צפוףחדר אוכל קטן יחסית שהמלון מלא אורחים
האוכל בסדר חביתה עולה כסף יש עגלת פירות שחצי מהפרות לפח
הצוות נחמד משתדל
המיקום שווה דקה מהקניון ישטרם קרוב למלון למרכז העיר

Cons:

עם היה אפשר את חדר ארוחת בוקר

2026-06-20 • via Nuitee
D
Denis • family_with_children • ua
8
2026-06-20 • via Nuitee
A
Alicja • extended_group • pl
10
2026-06-19 • via Nuitee
P
Paulina • couple • pl
10
Udany
Pros:

Przepiękny zapach od wejścia
Uśmiechnięta, życzliwa recepcja
Pięknie i czysto
Pyszne śniadanie

2026-06-19 • via Nuitee
H
Heberto • couple • us
10
2026-06-17 • via Nuitee
A
André • solo_traveller • br
9
Ótima opção para conhecer Krakow pela localização perto de tudo
Pros:

Ótima localização, shopping em frente e duas quadras de distância do centro histórico. Bom café da manhã. Hotel da rede Accor e padrão da rede.

2026-06-17 • via Nuitee
C
chomcho • solo_traveller • jp
10
満足の駅ちかアクセス！ポーランド旅行が楽しくなる！
Pros:

全体的に良かったです。
まずアクセス面：中央駅から非常に近いので、何かと便利です。旧市街へは少し歩きますが、旅行者の脚力であれば問題ないでしょう。
価格：駅前なので多少はりますが、リーズナブルかと。
朝食：種類も豊富で、非常に満足感があります。
サービス：笑顔で対応してくれます。深夜に着きましたが癒されました。ありがとう。受付時、ポーランドのチョコをいただけました。国民的なチョコらしい。＋チェックアウト時にも、ポーランドで有名なぷれっつぅえるのような固いパンをいただけます。
他：ホテルブランドのポーランド伝統刺繍のデザインのカップや、グッズなどを取りそろえていて、旅行者的には目も楽しい。

Cons:

申し分なかったです。
ありがとう！

2026-06-17 • via Nuitee
T
TAMIM • couple • sa
10
Pros:

الموقع مناسب جدا مقابل جليريا مول وقريب للسنتر 10 دقايق مشي

2026-06-16 • via Nuitee
H
Hadas • family_with_children • il
10
נמליץ!
Pros:

המיקום מרכזי, חדרים גדולים ומרווחים. נקי

2026-06-16 • via Nuitee
N
Nicole • couple • us
6
We frequently travel as a group, and I would never consider staying at a Mercury hotel again.
Pros:

Very clean. Great location and the guests relation person was very nice and helpful.

Cons:

I wouldn’t rate this property 4 stars. We had the superior room, but it was disappointing. The bathroom only had shampoo, body wash, and hand soap, and the towels were small and of poor quality. Some of our friends in the standard room had toiletries, bath robes, and slippers. When we asked the front desk about the difference in amenities, they were unfriendly and dismissive.

2026-06-15 • via Nuitee
M
Mariusz • solo_traveller • pl
10
Pros:

Spokój, lokalizacja, miła obsługa , żadnych trudnosci

Cons:

Dodatkowo płatny parking dla gosci

2026-06-15 • via Nuitee
Юлія • solo_traveller • ua
10
2026-06-15 • via Nuitee
O
Osnat • family_with_children • il
10
2026-06-15 • via Nuitee
J
Joanna • solo_traveller • pl
10
2026-06-14 • via Nuitee
K
Károly • extended_group • hu
9
2026-06-14 • via Nuitee
T
Thomas Andrew • couple • gb
8
2026-06-13 • via Nuitee
S
Sunita • couple • us
7
Provide all amenities and do t be cheap. We stayed 4 nights, the lease you can do is provide basics without having to as
Pros:

Location was great

Cons:

For a 4 star hotel they did not provide conditioner for hair and body lotion. When asked for it, they said we had to pay more money. Find it very rude for basic amenities. The staff denied us of basic amenities that should be provided from a 4 star hotel.

2026-06-13 • via Nuitee
T
Tal • couple • il
10
I wish we had stayed longer. We would be very happy to come back.
Pros:

We only spent our last night here, and honestly, I wish we had stayed longer.

I was really impressed with the property. The lobby and rooms were beautifully designed, and the overall atmosphere was fantastic. The staff was kind, welcoming, and very helpful.

The location is great, right across from the shopping mall for those who find that important, and about a 10-minute walk from the Old Town center.

When we left in the middle of the night, they gave us pretzels for the journey, which was a very thoughtful gesture and really came in handy at the airport.

We would be very happy to come back.

Cons:

Nothing

2026-06-13 • via Nuitee
R
Raimundo • solo_traveller • br
10
Pros:

Funcionários receptivos e muito atenciosos.
Excelente café da manhã com muitas variedades.
Limpeza do hotel impecável.
Excelente localização do lado da estação central e do shopping center.

2026-06-12 • via Nuitee
T
Tomasz • couple • gb
10
2026-06-11 • via Nuitee