Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Limited breakfast variety
Issues with room check-in

Categories

Cleanliness
9.43
Guests consistently noted the hotel was clean and well-maintained.
Service
9.9
Staff were frequently described as friendly and attentive.
Location
9.94
The hotel is ideally located near attractions, convenient transport options.
Room Quality
9.39
Rooms were described as big, comfortable, and well-decorated.
Amenities
8.42
Some amenities like breakfast could improve, but generally satisfactory.
Value for Money
8.88
Perceived value was good, with some minor issues noted regarding amenities.
Food and Beverage
9.43
Breakfast variety was praised, although a few minor issues with replenishment.
Overall Experience
9.8
Overall feedback indicates a very satisfying experience with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:11

Property Description

Luxurious Accommodation
Mercure Krakow Stare Miasto offers air-conditioned rooms with modern amenities including a flat-screen TV, safety deposit box, and city views in selected rooms. The comfortable beds with quality bed linen ensure a restful stay.

Delicious Dining Options
Guests can enjoy a variety of breakfast choices from buffet to à la carte or vegetarian options. The hotel's restaurant serves delectable international cuisine, with vegetarian and gluten-free dishes available upon request.

Convenient Facilities
With a fitness centre, free WiFi, and private parking on site, Mercure Krakow Stare Miasto ensures a convenient and enjoyable stay for all guests. Additionally, the 24-hour front desk and room service cater to guests' needs promptly.

Book your stay at Mercure Krakow Stare Miasto for a delightful and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Location

Guest Reviews

9.4
Based on 4559 reviews
Cleanliness: 9.43
Service: 9.9
Location: 9.94
Room Quality: 9.39
Amenities: 8.42
Value for Money: 8.88
Food and Beverage: 9.43
Overall Experience: 9.8
H
Hans-Ulrich • solo_traveller • de
9
Anspruchsvolle Unterkunft
Pros:

Gute Lage und Ausstattung

Cons:

Beim Frühstücksbuffet, das sehr umfangreich war, zum Teil starke Unruhe

2026-09-12 • via Nuitee
J
Jun • family_with_children • au
10
Pros:

The location is perfect

Cons:

nothing

2026-09-11 • via Nuitee
C
Carlos Alberto • solo_traveller • br
9
Pros:

Localização, atendimento na recepção.

2026-09-11 • via Nuitee
R
Rashid • extended_group • ae
7
2026-09-11 • via Nuitee
E
Einar • couple • no
7
2026-09-11 • via Nuitee
R
Renee • couple • us
10
2026-09-10 • via Nuitee
M
MARIAM • family_with_children • kw
8
2026-09-10 • via Nuitee
M
Marta • couple • pl
9
2026-09-10 • via Nuitee
Y
Yuriy • couple • us
10
2026-09-09 • via Nuitee
O
Orit • solo_traveller • il
10
מושלם!
Pros:

מלון נפלא!!! הייתי בחדר פריבליג שהיה מושלם! חדר מרווח, נוח, הכל ברמה גבוהה מתוחזק ונקי. מנקים את החדר לפי בקשה. יש מיני בר בתשלום ומשקאות חופשי שמחדשים כל יום. ארוחת בוקר מצוינת וצוות שרותי ואדיב. צוות בדלפק אדיב, ועוזר בצורה יוצאת מן הכלל. המלון מול קניון קרקובסקה שזה מאוד נוח יש שם הכל, כולל סופרמרקט, בתי קפה ומסעדות. העיר העתיקה במרחק כמה דקות ברגל. ויש תחבורה ציבורית ממש ליד המלון.

Cons:

חסר לי ערוץ מוזיקה מגוונת בטלוויזיה.

2026-09-08 • via Nuitee
O
Orna • couple • il
9
2026-09-08 • via Nuitee
O
Orna • couple • il
8
נחזור רק למלון הזה
Pros:

המיקום והשירות

2026-09-08 • via Nuitee
E
Elia • solo_traveller • ch
10
2026-09-07 • via Nuitee
D
Dima • solo_traveller • il
10
2026-09-07 • via Nuitee
A
amikam • couple • il
8
Pros:

ארוחת בוקר מיקום

Cons:

חלק מנציגי הקבלה לא מקצועים ולא נעימים

2026-09-06 • via Nuitee
T
TAMIE • solo_traveller • jp
9
オススメ
Pros:

何よりロケーションが良い。到着当日は雨だったがクラクフ中央駅の目の前なので、重いスーツケースの移動も難なくできた。
駅にショッピングモールがあり安心感があった。
旧市街地もレートの良い両替所も近く困る事がなかった。
スタッフの皆さんフレンドリーで朝食の種類も豊富、毎日お水が２本無料なのも良かったです。

Cons:

特になし。

2026-09-06 • via Nuitee
D
David • couple • mq
8
Pros:

L’accueil du personnel. L’emplacement, le petit déjeuner, le bar, le cadre du restaurant. Le service jusqu’à minuit c’est top!

Cons:

Le vieillissement des chambres est très perceptible. La décoration abîmée sur les murs. Mauvaise odeur de moisi. Les serviettes sont très usées. En rapport avec le prix payé, tous ces éléments sont dérangeants.

2026-09-06 • via Nuitee
B
BiaginiDario • solo_traveller • it
10
2026-09-06 • via Nuitee
琬瑜 • family_with_children • tw
10
地點好、用餐環境舒適，推薦來克拉科夫可以選擇的住宿地點
Pros:

早餐豐盛，用餐環境舒適，選擇多樣性，飯店就在火車總站對面，旁邊也很多公車站牌，距離老城區步行可到，附近也很多餐廳，逛街搭車都很方便

Cons:

無

2026-09-05 • via Nuitee
W
Wright • solo_traveller • gb
9
2026-09-05 • via Nuitee