Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Limited breakfast variety
Issues with room check-in

Categories

Cleanliness
9.43
Guests consistently noted the hotel was clean and well-maintained.
Service
9.9
Staff were frequently described as friendly and attentive.
Location
9.94
The hotel is ideally located near attractions, convenient transport options.
Room Quality
9.39
Rooms were described as big, comfortable, and well-decorated.
Amenities
8.42
Some amenities like breakfast could improve, but generally satisfactory.
Value for Money
8.88
Perceived value was good, with some minor issues noted regarding amenities.
Food and Beverage
9.43
Breakfast variety was praised, although a few minor issues with replenishment.
Overall Experience
9.8
Overall feedback indicates a very satisfying experience with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:11

Property Description

Luxurious Accommodation
Mercure Krakow Stare Miasto offers air-conditioned rooms with modern amenities including a flat-screen TV, safety deposit box, and city views in selected rooms. The comfortable beds with quality bed linen ensure a restful stay.

Delicious Dining Options
Guests can enjoy a variety of breakfast choices from buffet to à la carte or vegetarian options. The hotel's restaurant serves delectable international cuisine, with vegetarian and gluten-free dishes available upon request.

Convenient Facilities
With a fitness centre, free WiFi, and private parking on site, Mercure Krakow Stare Miasto ensures a convenient and enjoyable stay for all guests. Additionally, the 24-hour front desk and room service cater to guests' needs promptly.

Book your stay at Mercure Krakow Stare Miasto for a delightful and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 120 per day.

Location

Guest Reviews

9.4
Based on 4079 reviews
Cleanliness: 9.43
Service: 9.9
Location: 9.94
Room Quality: 9.39
Amenities: 8.42
Value for Money: 8.88
Food and Beverage: 9.43
Overall Experience: 9.8
N
Nina • couple • gb
9
The location was great, the staff were all friendly. Our room was cleaned everyday. The bed was really comfy.
Pros:

The location was great.
The room was lovely & so clean

Cons:

Couldn’t fault it

2026-04-11 • via Nuitee
H
Helmut • solo_traveller • de
10
2026-04-10 • via Nuitee
P
piotr • couple • pl
10
2026-04-10 • via Nuitee
S
Silvia • couple • sk
10
Super
2026-04-10 • via Nuitee
M
Michel • solo_traveller • pl
9
Pros:

Blisko dworca i Starego Miasta

Cons:

Bardzo drogie sniadania

2026-04-10 • via Nuitee
J
Juan Arround the world • couple • es
8
Estancia muy céntrica de todo, agradable
Pros:

Hotel muy cerca del centro histórico, al lado de la estación de tren del aeropuerto que a su vez es un centro comercial. Habitación limpia y agradable. Todo correcto.

2026-04-09 • via Nuitee
M
Marek • couple • pl
10
2026-04-09 • via Nuitee
N
Nerea • solo_traveller • es
9
2026-04-08 • via Nuitee
F
Flavio • family_with_children • it
9
Fantastico e coinvolgente.
Pros:

La location, il personale e l’arredamento.

Cons:

Nulla.

2026-04-08 • via Nuitee
A
Alberto • couple • it
10
Breve sosta ma piacevole
Pros:

L’accoglienza, la posizione, il servizio, la pulizia delle camere

Cons:

La mancanza della ventola nel bagno

2026-04-08 • via Nuitee
A
Andrea • family_with_children • it
10
Pros:

Hotel a 5 minuti a piedi dal centro, molto bene organizzato in ogni aspetto.
Gentilissimi e disponibili anche per i bambini.

2026-04-08 • via Nuitee
A
Anna • couple • es
10
Perfecto
Pros:

Excelente

2026-04-08 • via Nuitee
T
Torben • extended_group • dk
8
2026-04-07 • via Nuitee
F
Franz • couple • at
10
awesome stay in the heart of krakow
Pros:

very nice, new hotel near the old town. quiet rooms, lot's of parking space in the garage underneath with direct elevator access. very helpful and friendly staff

Cons:

more vegan options at the breakfast buffet would be nice

2026-04-07 • via Nuitee
Татьяна • family_with_children • ua
10
Готель чудовий, нам все дуже сподобалось!
Pros:

Готель новий, сучасний, красивий, дуже зручно розташований, сервіс на висоті

2026-04-07 • via Nuitee
S
Sarah • couple • gb
10
Very enjoyable stay
Pros:

Great location. Clean hotel. Helpful staff

Cons:

Nothing

2026-04-07 • via Nuitee
L
Laura • couple • es
9
Moderno, limpio y cómodo
2026-04-06 • via Nuitee
A
Aleksandar • couple • at
10
2026-04-05 • via Nuitee
M
MICHAIL • couple • gr
10
Value for money
Pros:

Κεντρική τοποθεσία, εύκολη πρόσβαση στο ιστορικό κέντρο, στις συγκοινωνίες, στην αγορά.

Cons:

Δεν βρίσκω κάτι αρνητικό

2026-04-05 • via Nuitee
B
Boryszczyk • family_with_children • ca
10
Highly recommend
Pros:

The staff was incredibly welcoming, and the hotel's attention to detail truly made the stay feel special.

2026-04-04 • via Nuitee