Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Limited breakfast variety
Issues with room check-in

Categories

Cleanliness
9.43
Guests consistently noted the hotel was clean and well-maintained.
Service
9.9
Staff were frequently described as friendly and attentive.
Location
9.94
The hotel is ideally located near attractions, convenient transport options.
Room Quality
9.39
Rooms were described as big, comfortable, and well-decorated.
Amenities
8.42
Some amenities like breakfast could improve, but generally satisfactory.
Value for Money
8.88
Perceived value was good, with some minor issues noted regarding amenities.
Food and Beverage
9.43
Breakfast variety was praised, although a few minor issues with replenishment.
Overall Experience
9.8
Overall feedback indicates a very satisfying experience with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:11

Property Description

Luxurious Accommodation
Mercure Krakow Stare Miasto offers air-conditioned rooms with modern amenities including a flat-screen TV, safety deposit box, and city views in selected rooms. The comfortable beds with quality bed linen ensure a restful stay.

Delicious Dining Options
Guests can enjoy a variety of breakfast choices from buffet to à la carte or vegetarian options. The hotel's restaurant serves delectable international cuisine, with vegetarian and gluten-free dishes available upon request.

Convenient Facilities
With a fitness centre, free WiFi, and private parking on site, Mercure Krakow Stare Miasto ensures a convenient and enjoyable stay for all guests. Additionally, the 24-hour front desk and room service cater to guests' needs promptly.

Book your stay at Mercure Krakow Stare Miasto for a delightful and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Location

Guest Reviews

9.4
Based on 4559 reviews
Cleanliness: 9.43
Service: 9.9
Location: 9.94
Room Quality: 9.39
Amenities: 8.42
Value for Money: 8.88
Food and Beverage: 9.43
Overall Experience: 9.8
Łukasz • solo_traveller • pl
10
Pros:

Restaurant/ breakfast/ location

Cons:

I was missing some slippers with that price

2026-10-13 • via Nuitee
S
Svitlana • extended_group • ua
10
Однозначно рекомендую
Pros:

Дуже гарний готель у центра міста.
Надзвичайного зручний матрац для здорового сну, що важливо після тривалої подорожі.
Смачний сніданок.
Персонал привітний.
Розумне співвідношення ціни та якості.

Парковка наявна.

Дякую за гостинність.

2026-10-13 • via Nuitee
V
Villandra • solo_traveller • ua
10
Constantly perfect
Pros:

I regularly stay at this hotel, as I frequently fly from Krakow, and it has consistently been a wonderful experience.
The location is incredibly convenient: close to the city center, the MDA bus station, the main railway station, and Galeria Krakowska shopping mall.
The staff are simply exceptional, especially the lovely lady at the reception desk on the left (I feel terrible for not remembering her name!). Everyone is always welcoming, friendly, and professional.
The rooms are spotlessly clean, the beds are very comfortable, and the bathrooms are equipped with everything you might need. There is even an iron and an ironing board in the room, which is particularly convenient when traveling, as well as an umbrella, a small but thoughtful detail :)
The breakfast buffet offers an excellent variety of dishes to suit every taste. I have also dined at the hotel restaurant several times. While the prices are slightly above average, the quality of both the food and drinks is excellent and well worth it.
Overall, this hotel has become my home away from home in Krakow. It is definitely my first choice whenever I need to stay in the city, and I would definitely recommend it

Cons:

Nothing

2026-10-12 • via Nuitee
M
Magda • family_with_children • pl
9
Pros:

Bardzo smaczne

Cons:

Wszystko ok

2026-10-12 • via Nuitee
Y
Youval • solo_traveller • il
10
2026-10-11 • via Nuitee
F
Frederik • couple • dk
8
2026-10-11 • via Nuitee
M
Mario • extended_group • ar
7
Muy bien
Pros:

Muy bueno

Cons:

La limpieza regular

2026-10-11 • via Nuitee
E
Evangelos • solo_traveller • gr
8
Pros:

Πολυ και σημειο! Απέναντι ακριβώς απο τον κεντρικό σταθμό. Απέναντι απο το σημείο που φεύγουν ολα τα λεωφορεία για εκδρομές. Πέντε λεπτά απο το ιστορικό κέντρο της Κρακοβιας. Απλα τέλειο.

2026-10-11 • via Nuitee
שרון • extended_group • il
9
מקום מרכזי מאוד ומומלץ
Pros:

מרכזי מאוד, מול הקניון
ארוחת בוקר מעולה

Cons:

לא היה דבר שלא אהבנו

2026-10-11 • via Nuitee
A
Anastasiia • solo_traveller • ua
10
2026-10-10 • via Nuitee
R
Roman • family_with_children • pl
10
2026-10-10 • via Nuitee
H
Hayley Anne • solo_traveller • gb
10
Pros:

Staff was very helpful Hotel was clean and an excellent location

Cons:

Nothing

2026-10-10 • via Nuitee
I
idan • solo_traveller • il
10
Pros:

מיקום מושלם! ארוחת בוקר מצוינת!
והניקיון במלון ובחדרים ברמה הכי גבוהה שיש..מומלץ מאוד!

Cons:

הכל מושלם

2026-10-10 • via Nuitee
M
Morag • couple • il
6
שהיה נחמדה
Pros:

החדר היה נקי ונעים, מלון מרכזי

Cons:

לנו בחדר לא מילו את הסבונים, שכחו פעם אחת
לרוקן את הזבל. היה זרם חלש במקלחת. לקחנו סוויטה והספה הנפתחת לא הייתה נוחה לשינה. כמו כן, בארוחת הבוקר היו חוסרים שלא מילו ורמת הניקיון בחדר האוכל לא הייתה טוסה. חלק מצוות דלפק הקבלה לא היה נחמד. אני חייבת לציין שזו פעם רביעית שלנו במלון הזה ועד הפעם הזו הכל היה תמיד מושלם. פתאום יש ירידה מורגשת ברמת המלון

2026-10-10 • via Nuitee
S
Shay • couple • il
8
Pros:

ארוחת בוקר לא טעימה כל יום אותו הדבר

2026-10-09 • via Nuitee
R
RosanneCD • couple • br
9
Otima estadia e localizaçao muito boa
Pros:

A equipe da recepção é maravilhosa e sempre pronta para ajudar. Fui atendida pela Recepcionista Ola, por Andrés e também por Daria. Todos muito atenciosos. O hotel é muito bom e o café da manha maravilhoso. A localização e ótima, em frente a estaçao.

Cons:

Gostei de tudo.

2026-10-08 • via Nuitee
M
Marjorie • solo_traveller • ca
10
This hotel got me into a room last minute, my other hotel cancelled, lucky for me.
Pros:

Everything at this hotel was beyond anything I've experienced at other hotels. Very clean, beautiful decor, lovely food, and everyone that worked there was friendly and very professional.

Cons:

n/a

2026-10-07 • via Nuitee
M
Mindy • couple • us
10
It was a beautiful and memorable stay.
Pros:

Great breakfast and location

2026-10-07 • via Nuitee
M
Maria Teresa • extended_group • es
9
Pros:

La localización y el personal tan agradable

2026-09-19 • via Nuitee
J
Juliana • solo_traveller • lt
8
2026-09-19 • via Nuitee