Facilities

Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Concierge service
Hiking/biking trails nearby
Breakfast available (surcharge)
See all facilities

Property Description

Breathtaking Views and Luxurious Amenities:
Unwind in style with a relaxing garden terrace, bicycles for rent, and a serene garden view.

Culinary Delights and Exceptional Services:
Indulge in delectable dishes at 2 on-site restaurants and enjoy convenient room service. Experience top-notch hospitality with concierge services and complimentary wireless internet.

Convenience and Comfort at Your Fingertips:
With air-conditioned rooms, private balconies, and LED TVs, feel at home throughout your stay. Benefit from amenities like express check-in/out, dry cleaning, and an airport shuttle. Book now for an unforgettable experience at The Richmond House Grand!

Important information:

  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMB

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

8.8
Based on 50 reviews
M
Mark • young couple • gb
8
Very good
Pros:

Big comfy room with balcony view. Has elegant but mildly faded grandeur. We loved it.

Cons:

Access to location challenging but manageable.

2025-07-06 • via Nuitee
A
Asia • young couple • au
10
Exceptional
Pros:

the man the was working there like a receptionist was incredible kind with us

2025-04-18 • via Nuitee
N
Nuwan • young couple • lk
8
Very good
Pros:

Need to improve on food quality

2025-03-27 • via Nuitee
K
Katie • young couple • gb
10
Fabulous one night stay would have stayed longer if our itinerary allowed
Pros:

Beautiful property! Huge room wit fantastic bed and amazing views from the balcony .
Easily accessible to town and botanical gardens.
Staff super friendly and so helpful organising tuk tuk

Cons:

Nothing

2025-03-22 • via Nuitee
B
Barry • young couple • cy
7
A very enjoyable and slightly frustrating stay.
Pros:

A beautiful and interesting house in a quiet location just outside Kandy.

Cons:

Lack of introduction information e.g. that evening meal was available just across the road. We arrived early evening and resorted to takeaway delivery not knowing a nice restaurant was next door. We upgraded to the suite and regretted it because the water pump was on the roof above our room and was very noisy every few minutes all through the day and night. Luckily we had ear plugs.

2025-02-20 • via Nuitee
A
Axel • young couple • au
9
Peace and quiet in serenity after busy days in Kandy
Pros:

The host Leslie was a kind, gentle and attentive person. It was a beautiful house to return to after busy days exploring Kandy. Beautifully decorated, good hot water shower, very comfy bed, excellent views.

Cons:

Nothing. It’s a gem

2025-02-19 • via Nuitee
C
Caroline • young couple • gb
5
Not what we had hoped for
Pros:

We were looking for a place to finish our holiday in a little bit more luxury than our previous stops. Richmond House was pleasant but nothing special. Expensive for what we got.

Cons:

There was no food available at the hotel so we had to walk up alot of extremely steep steps to the neighbouring hotel for breakfast. The breakfast was extremely disappointing and definitely not worth the extra money. The toast was like cardboard, the eggs were solid and had clearly been cooked for a long time, the juice was orange squash, and there were tiny slivers of fruit brought right at the end.

2025-02-15 • via Nuitee
S
Sagar • with friends • in
9
Superb
Pros:

Very spacious rooms.
The hospitality was good.
The view from the rooms was amazing.

2025-02-02 • via Nuitee
P
Philipp • family with young children • de
10
Exceptional
Pros:

Great place for a couple of days out of the busy city center. The Rooms are comfy and large with a stunning view from the balcony. Absolutely worth the way up the hill.

2025-01-30 • via Nuitee
T
Trish • young couple • au
10
Highly recommend as outside the bustle of the main town.
Pros:

Host was amazing and extremely helpful.
Huge room with sitting area and balcony with lovely views.
Highly recommend.

2025-01-28 • via Nuitee
I
Indatissa • family with young children • lk
8
Very good
Pros:

Ita a very calm place and bbeautiful place. No disturbances. Staff is very helpful. There is a reception desk open 24 hours which is good. Pool is clean.

Cons:

Food is very expensive. All meals. So suggest to get from outside. However they did allow to have the food we took from outside. That is a good attitude.

2025-01-17 • via Nuitee
A
Alex • family with young children • bg
8
Very good
Pros:

The house is nice ..people great

Cons:

No breakfast in
the house

2025-01-12 • via Nuitee
M
Mina • young couple • at
10
Exceptional
2025-01-07 • via Nuitee
A
Alex • family with young children • gb
8
Very good
Pros:

The staff we're exceptional and really made our stay memorable in Kandy. The location was beautiful and so was the hotel.

Cons:

The breakfast wasn't the best and egg and fruit were the only options. Little things like hand towels in the room. Plus no bath took away from the stay.

2025-01-06 • via Nuitee
K
Krishnan • family with young children • in
9
Superb
Pros:

The rooms were quite comfortable and the staff was co-operative and nice.

Cons:

The food can be improved.

2025-01-05 • via Nuitee
D
Dovilė • young couple • lt
10
Great
Pros:

Really good looking hotel with a good view. Was just what I was looking for.

2025-01-02 • via Nuitee
A
Akash • with friends • in
7
Good
2024-12-30 • via Nuitee
A
Aliaksei • family with young children • by
9
Superb
2024-12-30 • via Nuitee
A
Anil • young couple • in
9
Superb
2024-12-30 • via Nuitee
E
Eleanor • young couple • gb
3
Misleading at best dishonest at worst…..
Pros:

The view and building….

Cons:

This hotel does not do what it says on the tin, with the description and photos bearing little and is some areas no resemblance to the actual hotel.

Facilities listed as available are in fact not available at the hotel. The terrace/bar/restaurant that is suggested as a nice place to unwind and enjoy the views, does not exist in The Richmond House Kandy hotel. Instead you are directed to the ghost town hotel the Cylon Breeze! If you want to enjoy a cold beer or glass of wine, you will be offered an ice cube to chill the room temperature beverage!

The rooms are filthy, with every surface coming with a free layer of dust and dead flies. There are also ants running over the surfaces. There is no mini bar but an empty mouldy fridge that you fill yourself! No hot water in the sink tap, and the shower, although hot, leaks so the drizzle of water goes everywhere.

Whilst the views and building are stunning that is where it begins and ends and if you are looking for somewhere to unwind after a long day this is not the place. There is literally nothing else in walking distance so without the facilities that are listed being available you really are stuck.

Also to note that WiFi doesn’t work in the rooms (as advertised) but only in the central reception area. Also there is glass panels around the room door so you have the light shining through from the main area at night.

The two staff left to run this place and deal with queries are very friendly but ineffective. They are quite simply out of their depth. It’s such a shame as we really wanted to like this place but what is advertised and what you think you are buying is not what you get. Don’t get me wrong I have no issues with bog standard but not when something else is being sold to you!

2024-12-24 • via Nuitee