Facilities

Full-service spa
Fitness facilities
Express check-out
Free WiFi
Swimming pool
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Fantastic breakfast
Very friendly and helpful staff (concierge/restaurant)
Spacious, modern and comfortable rooms
Large pool with bar service
Excellent spa and massage options
Good on-site restaurants; delicious food
Convenient to airport and centre
Clean, well-maintained property
Cons:
Occasional keycard failure / access issue
Pool closing hours considered early by one guest
Drinks and some food perceived as expensive
Rooms cleaned every two days (mentioned as drawback)

Categories

Cleanliness
9
Generally described as clean and well maintained; one reviewer noted rooms were cleaned every two days and another mentioned a carpet issue.
Service
9.9
Consistently praised across reviews—friendly, helpful and attentive staff, specific mentions of concierge assistance and named staff who enhanced the stay.
Location
9
Described as close to Vientiane centre and convenient to the airport; one reviewer noted it is about a 20-minute walk to tourist spots.
Room Quality
9.5
Rooms described as spacious, modern and comfortable with good beds and bathrooms; high-quality furnishings noted.
Amenities
9.6
Strong amenities highlighted: large pool with bar service, high-quality SPA, restaurants, poolside service and nearby Starbucks.
Value for Money
8.7
Generally good value for room and breakfast; some guests found drinks and certain food items expensive, though spa treatments were noted as affordable.
Food and Beverage
9.7
Food and breakfast repeatedly praised as 'fantastic' and 'delicious'; restaurant service singled out positively.
Overall Experience
9.8
Overall excellent experience with numerous recommendations and repeatable positive remarks; only minor issues (keycard, pool hours, occasional cleaning frequency) mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-18 15:57

Property Description

Experience unparalleled luxury at Crowne Plaza Vientiane, where comfort meets exquisite service in the heart of Vientiane.

Relaxation Awaits
Indulge in a full-service spa offering massages, body treatments, and rejuvenating facials. The outdoor pool, sauna, and 24-hour fitness center ensure you can unwind and stay active during your stay.

Culinary Delights
Savor delectable meals at Mosaic, one of our two renowned restaurants, or opt for 24-hour room service for dining at your convenience. Unwind with a drink at our bar/lounge or poolside bar, available for those perfect vacation moments.

Convenient Amenities
With a 24-hour business center, meeting spaces, free valet parking, and a complimentary roundtrip airport shuttle, our hotel provides everything you need for a seamless stay. Don’t miss out on your chance for a memorable getaway—book your stay at Crowne Plaza Vientiane today!

Important information:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VTE

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 103 reviews
Cleanliness: 9
Service: 9.9
Location: 9
Room Quality: 9.5
Amenities: 9.6
Value for Money: 8.7
Food and Beverage: 9.7
Overall Experience: 9.8
M
Matthias Cebula • solo_traveller • de
10
2026-05-16 • via Nuitee
T
Tigran • solo_traveller • am
10
2026-05-09 • via Nuitee
O
Oral Tugay • solo_traveller • tr
10
2026-05-02 • via Nuitee
B
Brett • couple • au
9
Great stay close to Vientiane centre.
Pros:

Wonderful spacious rooms close to the centre of Vientiane. Staff were very friendly and helpful and the food was fantastic.

2026-04-27 • via Nuitee
A
Angela • solo_traveller • ch
10
Pros:

Das Frühstück war fantastisch. Sehr schöner Pool.

2026-04-27 • via Nuitee
P
Patricia Jean • solo_traveller • gb
10
Great hotel, wonderful staff, brilliant stay.
Pros:

Comfortable, has everything you need. Fantastic breakfast, one of the best ever. Staff so helpful and discreet.

Cons:

Keycard kept failing and I was stuck on a floor and in fire escape for 15 mins

2026-04-22 • via Nuitee
R
robert • couple • il
10
hotel superbe, malheurement Vientiane n a pas beaucoup a offrir a des touristes
Pros:

superbe hotel moderne,avec des meubles de qualite.
excellent service du personnel
petit dejeuner avec des produits frais
A cause d un probleme de climatisation, nous avons recu un repas delicieux comme compensation

2026-04-14 • via Nuitee
F
Fearless43049705770 • Couples • Bristol, England
10
Exquisite service, delicious food
Pros:

We had such a great visit to the 3 Merchants Restaurant. Ms Yuee was so helpful and friendly throughout our meal. The food was delicious too!

The

2026-04-12 • via Tripadvisor
C
Claudia • solo_traveller • ch
10
2026-04-12 • via Nuitee
T
Thanh-Thao NGO • solo_traveller • au
10
2026-04-11 • via Nuitee
S
Sophie • solo_traveller • de
8
2026-04-11 • via Nuitee
S
Sophie • solo_traveller • de
9
Pros:

Super hilfreiches Personal, das Concierge Team hat vorab absolut zuverlässig dabei geholfen Zugtickets zu buchen.

Sauberes Hotel, Standard Crowne Plaza

Cons:

Es ist einen Hauch weit aus der Innenstadt entfernt. 20 min Fußweg bis zu den Touriorten, kann man aber laufen habe mich da sehr sicher gefühlt

2026-04-09 • via Nuitee
H
Huy • solo_traveller • vn
10
2026-04-09 • via Nuitee
J
Justine • couple • nz
10
Lovely stay
Pros:

Spacious modern room with very helpful staff who truly go out of their way to assist with anything you need. The bed is so comfortable and the bath was a lovely feature. Highly recommend!

2026-04-09 • via Nuitee
L
Loris • couple • fr
10
2026-04-09 • via Nuitee
S
steven • extended_group • gb
9
Pros:

Good restaurant and excellent staff. Thank you Linda

Cons:

Nothing

2026-04-08 • via Nuitee
B
bpdogs • Friends getaway • Apple Valley, Minnesota
10
Great Hotel
Pros:

One of the best Crowne Plaza's I've stayed at.

Friendly and helpful employees.

Excellent breakfast and dinner on the second floor is a good value.

Nice and clean rooms. Comfortable mattress.

Large pool with bar service and reasonable prices and good food

Great location.

The King and Queen of Thailand had checked out the day before I arrived.

2026-04-05 • via Tripadvisor
I
Insinna • couple • it
9
2026-04-05 • via Nuitee
L
László • solo_traveller • hu
10
Nagyon megfelelő volt.
Pros:

Reggeli fantasztikus, figyelmes személyzet. Környezet szép.

Cons:

2 naponta takarítottak.

2026-04-04 • via Nuitee
M
Marco • couple • it
10
Soggiorno di grande stile a Vientiane
Pros:

Una vera struttura a cinque stelle dove ti senti trattato come un ospite desiderato e dove ti coccolano facendoti sentire come a casa tua ! Un particolare plauso per la splendida SPA di altissimo livello dove abbiamo fatto un fantastico massaggio di un’ora e mezza a prezzi assolutamente accessibili ! Perfetta la camera dotata di tutto quanto serve per farti sentire comodo e rilassato , bar e ristoranti di alto livello e qualità , bellissima piscina a sfioro con sdraio ed asciugamano sempre puliti e disponibili ! Il bar della piscina prepara ottimi cocktail e piatti per pranzo molto appetitosi !

Cons:

Assolutamente tutto perfetto !

2026-04-02 • via Nuitee