Facilities

Full-service spa
Fitness facilities
Express check-out
Free WiFi
Swimming pool
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Fantastic breakfast
Very friendly and helpful staff (concierge/restaurant)
Spacious, modern and comfortable rooms
Large pool with bar service
Excellent spa and massage options
Good on-site restaurants; delicious food
Convenient to airport and centre
Clean, well-maintained property
Cons:
Occasional keycard failure / access issue
Pool closing hours considered early by one guest
Drinks and some food perceived as expensive
Rooms cleaned every two days (mentioned as drawback)

Categories

Cleanliness
9
Generally described as clean and well maintained; one reviewer noted rooms were cleaned every two days and another mentioned a carpet issue.
Service
9.9
Consistently praised across reviews—friendly, helpful and attentive staff, specific mentions of concierge assistance and named staff who enhanced the stay.
Location
9
Described as close to Vientiane centre and convenient to the airport; one reviewer noted it is about a 20-minute walk to tourist spots.
Room Quality
9.5
Rooms described as spacious, modern and comfortable with good beds and bathrooms; high-quality furnishings noted.
Amenities
9.6
Strong amenities highlighted: large pool with bar service, high-quality SPA, restaurants, poolside service and nearby Starbucks.
Value for Money
8.7
Generally good value for room and breakfast; some guests found drinks and certain food items expensive, though spa treatments were noted as affordable.
Food and Beverage
9.7
Food and breakfast repeatedly praised as 'fantastic' and 'delicious'; restaurant service singled out positively.
Overall Experience
9.8
Overall excellent experience with numerous recommendations and repeatable positive remarks; only minor issues (keycard, pool hours, occasional cleaning frequency) mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-18 15:57

Property Description

Experience unparalleled luxury at Crowne Plaza Vientiane, where comfort meets exquisite service in the heart of Vientiane.

Relaxation Awaits
Indulge in a full-service spa offering massages, body treatments, and rejuvenating facials. The outdoor pool, sauna, and 24-hour fitness center ensure you can unwind and stay active during your stay.

Culinary Delights
Savor delectable meals at Mosaic, one of our two renowned restaurants, or opt for 24-hour room service for dining at your convenience. Unwind with a drink at our bar/lounge or poolside bar, available for those perfect vacation moments.

Convenient Amenities
With a 24-hour business center, meeting spaces, free valet parking, and a complimentary roundtrip airport shuttle, our hotel provides everything you need for a seamless stay. Don’t miss out on your chance for a memorable getaway—book your stay at Crowne Plaza Vientiane today!

Important information:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VTE

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 103 reviews
Cleanliness: 9
Service: 9.9
Location: 9
Room Quality: 9.5
Amenities: 9.6
Value for Money: 8.7
Food and Beverage: 9.7
Overall Experience: 9.8
A
Anek • family_with_children • th
10
2026-06-09 • via Nuitee
K
Kwang In • solo_traveller • kr
9
2026-06-08 • via Nuitee
A
Alison • couple • ch
8
Good facilities, clean and close to the centre
Pros:

Clean with good facilities. A great breakfast buffet. 10 mins from airport but no plane noise and walking distance from the centre.

2026-06-05 • via Nuitee
R
Rodrigo • couple • cl
10
2026-06-05 • via Nuitee
Y
YIU MING • extended_group • hk
6
Ok la
Pros:

Facilities good

Cons:

The staffs are not honest, and try to charge us extra money

2026-06-05 • via Nuitee
Y
Yves • couple • fr
9
2026-06-05 • via Nuitee
L
lisowski • couple • us
8
Good place for 2 nights
Pros:

Great swimming pool

Cons:

Not much

2026-06-05 • via Nuitee
D
Daolouny • solo_traveller • la
10
2026-06-03 • via Nuitee
N
NADEZDA • couple • am
7
Pros:

The room was in good condition, perfect bed linen, great breakfast, wonderful staff willing to help.

Cons:

the room wasn't clean enough, there was dust on the lamps and some surfaces.
The bathtub was in bad condition and needed a thorough cleaning as well.

2026-06-02 • via Nuitee
Y
yuvadyp • Friends getaway
10
Crowne Plaza Vientiane
Pros:

Such a very great during my stay here <3

2026-05-25 • via Tripadvisor
S
SAKAMOTO • solo_traveller • jp
8
2026-05-25 • via Nuitee
M
Matthias Cebula • solo_traveller • de
10
2026-05-16 • via Nuitee
T
Tigran • solo_traveller • am
10
2026-05-09 • via Nuitee
O
Oral Tugay • solo_traveller • tr
10
2026-05-02 • via Nuitee
B
Brett • couple • au
9
Great stay close to Vientiane centre.
Pros:

Wonderful spacious rooms close to the centre of Vientiane. Staff were very friendly and helpful and the food was fantastic.

2026-04-27 • via Nuitee
A
Angela • solo_traveller • ch
10
Pros:

Das Frühstück war fantastisch. Sehr schöner Pool.

2026-04-27 • via Nuitee
P
Patricia Jean • solo_traveller • gb
10
Great hotel, wonderful staff, brilliant stay.
Pros:

Comfortable, has everything you need. Fantastic breakfast, one of the best ever. Staff so helpful and discreet.

Cons:

Keycard kept failing and I was stuck on a floor and in fire escape for 15 mins

2026-04-22 • via Nuitee
R
robert • couple • il
10
hotel superbe, malheurement Vientiane n a pas beaucoup a offrir a des touristes
Pros:

superbe hotel moderne,avec des meubles de qualite.
excellent service du personnel
petit dejeuner avec des produits frais
A cause d un probleme de climatisation, nous avons recu un repas delicieux comme compensation

2026-04-14 • via Nuitee
F
Fearless43049705770 • Couples • Bristol, England
10
Exquisite service, delicious food
Pros:

We had such a great visit to the 3 Merchants Restaurant. Ms Yuee was so helpful and friendly throughout our meal. The food was delicious too!

The

2026-04-12 • via Tripadvisor
C
Claudia • solo_traveller • ch
10
2026-04-12 • via Nuitee