elaya hotel vienna city center, Trademark by Wyndham

Hotels
•
Trademark
8.3 (2133 reviews)
Wildpretmarkt 5 , Vienna , AT
+43 1 5338738

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Airport shuttle
See all facilities

Review Highlights

Pros:
Central, highly convenient location (close to St. Stephen’s Cathedral / city centre)
Very clean and well maintained
Friendly and helpful staff (multiple positive mentions of reception)
Comfortable / spacious rooms noted by many guests
Quiet despite central location (reported in some reviews)
Charming/old building character mentioned positively
Heated towel rail appreciated
Good option for exploring Vienna on foot
Cons:
Breakfast often described as basic or disappointing for the price
Perceived as overpriced by several guests
Some rooms have dated decor or require refreshing (dirty wall reported)
Bed/pillow comfort inconsistent (soft beds, poor pillows, mattress issues reported)
Occasional lack of ventilation / rooms can be warm
Isolated reports of unhelpful front desk and lack of facilities
One report of a very small, dark, claustrophobic room
Roadworks/noise near the hotel noted by one guest

Categories

Cleanliness
9
Multiple reviewers explicitly note the hotel is very clean and well maintained, though one review mentioned a dirty wall in a room that needs refreshing.
Service
9.3
Staff frequently praised for friendliness and helpfulness (specific positive mentions of reception staff), though isolated reports describe unhelpful front desk behavior.
Location
9.5
Consistently highlighted as a major positive: central, close to attractions (St. Stephen’s Cathedral / Vienna old town), easy for exploring on foot.
Room Quality
8
Rooms described as spacious and comfortable by many, but there are mixed notes: some dated decor, very soft beds for some, one report of a very small/dark room and another about heat/ventilation issues.
Amenities
7.5
Limited amenities feedback: some positives (heated towel rail noted), but several mentions of lacking facilities, poor ventilation and minimal extras.
Value for Money
7
Multiple guests felt the price was high for what was offered (comments of overpriced / price higher than expected for quality).
Food and Beverage
6.5
Breakfast repeatedly described as basic or disappointing for the price; several guests skipped hotel breakfast or found selection limited.
Overall Experience
9.6
Overall impressions are very positive: excellent location, clean rooms and largely friendly staff produce strong stays for most guests despite some issues with breakfast, value and occasional room-specific problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Accommodations

The elaya hotel vienna city center, formerly known as Arthotel ANA Amadeus, offers elegant rooms with modern amenities like flat-screen TVs, minibars, and plush bedding. Enjoy a selection of teas with the provided electric kettle, and rest easy with allergy-free pillows and blankets.

Convenient Location

Situated in the heart of Vienna's first district, our hotel is just a short walk from iconic landmarks such as Saint Stephen's Cathedral and the Hofburg Imperial Palace. Explore the city's top attractions with ease, including the Vienna State Opera and upscale shopping destinations.

Exceptional Services

Take advantage of complimentary WiFi, a guest computer in the lobby, and nearby public parking for a hassle-free stay. With a variety of dining options and event venues within walking distance, the elaya hotel vienna city center is the perfect choice for your Vienna getaway.

Important information:

Please note that the closest public parking garage is Tiefgarage Franz-Josefs-Kai, Morzinplatz 1, 1010 Vienna. This is a 5-minute walk from the hotel.
Please note, reception is opened : 7:00 AM - 11:00 PM
Please note that balcony is only available in the Junior Suite rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Location

Guest Reviews

8.3
Based on 2133 reviews
Cleanliness: 9
Service: 9.3
Location: 9.5
Room Quality: 8
Amenities: 7.5
Value for Money: 7
Food and Beverage: 6.5
Overall Experience: 9.6
H
HeinzEins • couple • at
9
2026-11-07 • via Nuitee
D
Daniela • couple • es
10
experiencia de 10
Pros:

Una estancia increíble de principio a fin. Nos alojamos en el último piso y la habitación estaba super equipada, con unas vistas excelentes que hicieron que la experiencia fuera aún más especial.

La ubicación es inmejorable, rodeada de todo lo necesario pero ofreciendo al mismo tiempo mucha privacidad y confort. Sin duda, un hotel super recomendable.

También probamos el desayuno buffet; aunque el precio nos pareció un poco elevado, al ser una ocasión especial mereció totalmente la pena. ¡Repetiríamos sin dudarlo!

Cons:

Nos gustó todo

2026-11-05 • via Nuitee
K
Katarina • couple • se
6
2026-11-03 • via Nuitee
T
Tony • couple • us
10
Comfortable and satisfying
Pros:

Great location

2026-11-02 • via Nuitee
M
Muhamad Zarif • solo_traveller • my
10
Good and comfortable but some mention part need to be improve
Pros:

The location is near to every main attraction and walking distance. The hotel staff is nice especially the asian look lady who assist me with the key card and transportation advice. The room just nice for solo traveller.

Cons:

The pillow extremely soft and not even comfortable. It cause me an headache every morning. For the room floor, I think they didn’t clean properly as I saw the same dust for 6 days on the exact spot. The breakfast just ok but not that much option.

2026-11-02 • via Nuitee
G
GIORGIA • extended_group • it
10
Soggiorno che ha soddisfatto le aspettative
Pros:

Posizione centralissima

Cons:

Niente

2026-11-01 • via Nuitee
D
Dicle • couple • tr
7
Best value for money
Pros:

Good location

Cons:

Lots of minor things

2026-11-01 • via Nuitee
S
Sjaco • couple • nl
8
Pros:

Heerlijk relaxed en kortbij van alles te zien en te doen.

Cons:

Te warm op kamer maar ja dat is persoonlijk.

2026-11-01 • via Nuitee
B
Berkay • extended_group • tr
10
2026-11-01 • via Nuitee
H
Horst • couple • at
5
Pros:

Die Lage

Cons:

Kühlschrank mit Beleuchtung die die ganze Nacht das Zimmer beleuchtet. Im TV sind die halbe Nacht Programme nicht gegangen.

2026-11-01 • via Nuitee
V
Viktoria • couple • at
9
ruhiges, zentrales hotel
Pros:

zentrale lage, dennoch extrem ruhig; extrem freundlicher empfang

Cons:

es war sehr warm im zimmer, obwohl die heizung nicht an war

2026-10-31 • via Nuitee
C
Catalina • family_with_children • be
10
Pros:

Foarte aproape de centru si foarte curat cu personal amabil

Cons:

.

2026-10-31 • via Nuitee
A
Abdulrahman • couple • sa
10
2026-10-31 • via Nuitee
I
idil • solo_traveller • tr
8
2026-10-30 • via Nuitee
M
Martyn • couple • za
10
Pros:

The staff were brilliant

2026-10-30 • via Nuitee
C
Claire • extended_group • us
8
2026-10-29 • via Nuitee
N
Nikolina • couple • hr
10
2026-10-29 • via Nuitee
N
Nathalja • couple • de
8
Pros:

Die Zimmer sind wirklich schön gross und man hat genug Platz für alles.
Die Lage ist ausserdem sehr gut für alles.

Cons:

Es ist recht hellhörig, aber wir hatten Glück und wir hatten keine Nachbarn neben uns.
Der Preis ist schon etwas hoch vor allem für Ende Oktober

2026-10-29 • via Nuitee
A
Ani • couple • am
8
Pros:

the old building and staff were great, but bathroom has some issues

2026-10-28 • via Nuitee
L
Lydia • family_with_children • us
10
Enjoyable! Lovely!
Pros:

We didn’t have breakfast at the hotel. The location is great!

Cons:

Nothing! Everything was perfect!

2026-10-27 • via Nuitee