elaya hotel vienna city center

Hotels
8.4 (2014 reviews)
Wildpretmarkt 5 , Vienna , at

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Comfortable beds
Cons:
Cleanliness issues
Subpar food quality
Dated room facilities

Categories

Cleanliness
7.9
Multiple mentions of cleanliness issues, including dust and unemptied bins.
Service
9.4
Front desk staff praised as exceptional and helpful; overall service rated high.
Location
9.4
Numerous mentions of excellent location, very convenient.
Room Quality
7.9
Some rooms described as dated and issues with amenities noted.
Amenities
7.9
Basic breakfast and issues with lack of working appliances mentioned.
Value for Money
8.4
Mixed opinions on quality versus price; some value in location but issues noted.
Food and Beverage
7.4
Breakfast described as basic and atrocious in some reviews.
Overall Experience
8.9
Positive experiences overall despite some issues; favorable remarks about staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:27

Property Description

Luxurious Accommodations

The elaya hotel vienna city center, formerly known as Arthotel ANA Amadeus, offers elegant rooms with modern amenities like flat-screen TVs, minibars, and plush bedding. Enjoy a selection of teas with the provided electric kettle, and rest easy with allergy-free pillows and blankets.

Convenient Location

Situated in the heart of Vienna's first district, our hotel is just a short walk from iconic landmarks such as Saint Stephen's Cathedral and the Hofburg Imperial Palace. Explore the city's top attractions with ease, including the Vienna State Opera and upscale shopping destinations.

Exceptional Services

Take advantage of complimentary WiFi, a guest computer in the lobby, and nearby public parking for a hassle-free stay. With a variety of dining options and event venues within walking distance, the elaya hotel vienna city center is the perfect choice for your Vienna getaway.

Important information:

Please note that the closest public parking garage is Tiefgarage Franz-Josefs-Kai, Morzinplatz 1, 1010 Vienna. This is a 5-minute walk from the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 2014 reviews
Cleanliness: 7.9
Service: 9.4
Location: 9.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 7.4
Overall Experience: 8.9
E
Elizabeth • solo_traveller • au
10
Very comfortable and great situation.
Pros:

Great situation close to the city centre, great staff, all very helpful and professional.

Cons:

Situation close to all sites, shopping, restaurants and coffee shops.

2026-04-11 • via Nuitee
A
Arian • couple • us
10
2026-04-10 • via Nuitee
T
Tuncer Tuna • family_with_children • tr
10
2026-04-09 • via Nuitee
M
Maria del Carme • family_with_children • es
9
2026-04-07 • via Nuitee
S
Sevgi • couple • tr
7
Konumu cok iyi, tam Viyana’nin kalbindesiniz
Pros:

Kahve servisi, calisanlar ve konumi harikaydi

Cons:

Oda fotograflardakinden kucuk cikti maalesef

2026-04-07 • via Nuitee
A
Anna • couple • gr
6
The best location in Vienna, convenient to everything!
Pros:

Location

Cons:

Internet barely working, bathtub/shower broken but we were offered to change room, but declined as we had already opened suitcases etc. room cleaning not the best.

2026-04-05 • via Nuitee
Y
Yutaka • couple • jp
9
大満足！
Pros:

綺麗だったし、スタッフの応対も大変良かった。

Cons:

ベッドが少し柔らかすぎたかな？

2026-04-03 • via Nuitee
M
martina • family_with_children • hr
10
2026-04-01 • via Nuitee
D
Diana • couple • us
8
Nice staff and location!
Pros:

Central location! Staff was great!

2026-04-01 • via Nuitee
S
Selim • couple • tr
10
Pros:

iki gece konakladık,tercih ettiğimiz otellerde en önemli 2 şey ulaşım rahatlığı ve temizlik.bu otelde de odalar oldukça temizdi ve ayrıca odanın genişliği de konfor açısından çok iyiydi.Şehir merkezine çok yakın bir mesafede oluşu da en büyük avantajlardan biri çok memnun kaldık.

2026-03-31 • via Nuitee
G
Geraldine • couple • ie
10
Amazon location
Pros:

Location

Cons:

Nothing

2026-03-31 • via Nuitee
G
Georgia • solo_traveller • gr
10
2026-03-30 • via Nuitee
R
rollandi • couple • it
10
Bellissimo soggiorno, presso questo hotel
Pros:

Ottima la posizione, la camera pulitissima, molto spaziosa.

Cons:

Niente

2026-03-29 • via Nuitee
M
merve • family_with_children • tr
10
harika
Pros:

konum, calisanlarin ilgisi, temizlik, kahvalti, odanin olanaklari

Cons:

internet baglantisi

2026-03-24 • via Nuitee
C
Cihan • couple • tr
10
Viyana için fiyat performans
Pros:

Konumu çok iyi
İş oteli havasında ancak yeterli bir otel. Temiz ve ferah odaları
Isıtması iyi

Cons:

Genel olarak güzeldi. Lamba düzeni çok iyi değildi. Küçük bir loş ışık açma imkanı yoktu

2026-03-24 • via Nuitee
K
Kjell • couple • se
10
Pros:

Bra frukost

Cons:

Inget

2026-03-23 • via Nuitee
C
Chris • couple • be
8
heel goed
Pros:

super ligging, goed ontbijt

Cons:

koffiemachine is stuk

2026-03-23 • via Nuitee
F
Floriane • extended_group • fr
8
2026-03-22 • via Nuitee
C
Carlos • extended_group • es
10
Mejoró nuestra experiencia en Viena
Pros:

Ubicación perfecta, personal dispuesto siempre a hacer un café gratis.

Cons:

Nada

2026-03-22 • via Nuitee
C
Caner • couple • tr
10
2026-03-22 • via Nuitee