elaya hotel vienna city center

Hotels
8.4 (2014 reviews)
Wildpretmarkt 5 , Vienna , at

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Comfortable beds
Cons:
Cleanliness issues
Subpar food quality
Dated room facilities

Categories

Cleanliness
7.9
Multiple mentions of cleanliness issues, including dust and unemptied bins.
Service
9.4
Front desk staff praised as exceptional and helpful; overall service rated high.
Location
9.4
Numerous mentions of excellent location, very convenient.
Room Quality
7.9
Some rooms described as dated and issues with amenities noted.
Amenities
7.9
Basic breakfast and issues with lack of working appliances mentioned.
Value for Money
8.4
Mixed opinions on quality versus price; some value in location but issues noted.
Food and Beverage
7.4
Breakfast described as basic and atrocious in some reviews.
Overall Experience
8.9
Positive experiences overall despite some issues; favorable remarks about staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:27

Property Description

Luxurious Accommodations

The elaya hotel vienna city center, formerly known as Arthotel ANA Amadeus, offers elegant rooms with modern amenities like flat-screen TVs, minibars, and plush bedding. Enjoy a selection of teas with the provided electric kettle, and rest easy with allergy-free pillows and blankets.

Convenient Location

Situated in the heart of Vienna's first district, our hotel is just a short walk from iconic landmarks such as Saint Stephen's Cathedral and the Hofburg Imperial Palace. Explore the city's top attractions with ease, including the Vienna State Opera and upscale shopping destinations.

Exceptional Services

Take advantage of complimentary WiFi, a guest computer in the lobby, and nearby public parking for a hassle-free stay. With a variety of dining options and event venues within walking distance, the elaya hotel vienna city center is the perfect choice for your Vienna getaway.

Important information:

Please note that the closest public parking garage is Tiefgarage Franz-Josefs-Kai, Morzinplatz 1, 1010 Vienna. This is a 5-minute walk from the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 2014 reviews
Cleanliness: 7.9
Service: 9.4
Location: 9.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 7.4
Overall Experience: 8.9
M
MARIA JOSE • couple • es
8
Ubicación céntrica, andando a todas partes
2026-02-14 • via Nuitee
M
merve bihter • couple • tr
6
Pros:

konumu çok iyi odalar temiz

Cons:

5. katta olan odamızda wi-fi çalışmıyordu

2026-02-14 • via Nuitee
N
Nada • family_with_children • rs
8
I’m recommending this hotel as a very good value for the money spent
Pros:

Superb location, extremely polite and friendly staff, clean and comfortable room

Cons:

WiFi connection could be better

2026-02-14 • via Nuitee
V
Veronica • couple • ar
10
Excelente
Pros:

La ubicación es excelente, el personal muy atento y cordial. La limpieza es para destacar. Habitación amplia y muy comoda, muy calefaccionada

Cons:

Nada

2026-02-14 • via Nuitee
A
Ali • solo_traveller • qa
9
Pros:

Great location

2026-02-14 • via Nuitee
J
John • couple • gb
10
A fabulous location with great staff.
Pros:

The location was fabulous. Just a few minutes walk from Stephansplatz and most of the concert venues.

Cons:

The wifi was poor. It didn't impact our stay too much, but just a little frustrating as we needed to research the City to make the most of our short stay.

2026-02-13 • via Nuitee
E
evija • extended_group • lv
9
Great choice
Pros:

Client service is spectacular. Room is nice and quite large. Location perfect.

Cons:

The only thing- beds are bit soft and pillows too light and fluffy for me.

2026-02-12 • via Nuitee
A
Adrian • couple • ro
8
2026-02-12 • via Nuitee
P
Peeraer • couple • be
10
Super
Pros:

Prima ontvangst, ontbijt en communicatie

Cons:

Geen opmerkingen

2026-02-11 • via Nuitee
W
William • couple • gb
9
Overall good hotel lovely staff throughout very helpful
Pros:

Location ,staff breakfast

Cons:

We stayed January hotel was warm etc but if you wanted to cool it down had to open a window air -con not working

2026-02-10 • via Nuitee
I
Imren • couple • cy
8
2026-02-08 • via Nuitee
A
Alberto • couple • it
10
Ottimo albergo in posizione centralissima
Pros:

Location centrale, personale molto gentile e disponibile, camere ampie

2026-02-08 • via Nuitee
D
Dinu Costin • solo_traveller • ro
9
2026-01-31 • via Nuitee
N
Nataliia • family_with_children • si
10
Excellent location, clean hotel’s room and kind friendly staff.
Pros:

Very nice and cozy hotel with wonderful and very kind staff. Location is just perfect, right in the city center with a parking close by. There was a bath tub and small coffee machine in the hotel room.

2026-01-31 • via Nuitee
N
Nehas • solo_traveller • de
7
2026-01-30 • via Nuitee
M
Marija Sabolić • family_with_children • hr
10
Pros:

A perfect place to stay in the center of the city, you can come to rest or leave your shopping bags in a few minutes 😁 subway is superclose, staff is very nice, I would definitely recommend this place to stay

2026-01-30 • via Nuitee
T
Tabone • family_with_children • mt
10
Pros:

The location was so central. The staff were helpful especially Frank who guided us about places to visit. The room was very comfortable and clean. Highly recommend it

2026-01-29 • via Nuitee
J
jesus • family_with_children • es
10
2026-01-29 • via Nuitee
N
Natalia Zaitseva • couple • ru
10
Великолепный отель в самом центре старого города
Pros:

Отель великолепно расположен, центр и тихая улица. Большой удобный номер, прекрасная кровать, вежливый персонал и хороший завтрак.

2026-01-28 • via Nuitee
K
Kayan • couple • il
9
2026-01-28 • via Nuitee