elaya hotel vienna city center

Hotels
8.4 (2014 reviews)
Wildpretmarkt 5 , Vienna , at

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Comfortable beds
Cons:
Cleanliness issues
Subpar food quality
Dated room facilities

Categories

Cleanliness
7.9
Multiple mentions of cleanliness issues, including dust and unemptied bins.
Service
9.4
Front desk staff praised as exceptional and helpful; overall service rated high.
Location
9.4
Numerous mentions of excellent location, very convenient.
Room Quality
7.9
Some rooms described as dated and issues with amenities noted.
Amenities
7.9
Basic breakfast and issues with lack of working appliances mentioned.
Value for Money
8.4
Mixed opinions on quality versus price; some value in location but issues noted.
Food and Beverage
7.4
Breakfast described as basic and atrocious in some reviews.
Overall Experience
8.9
Positive experiences overall despite some issues; favorable remarks about staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:27

Property Description

Luxurious Accommodations

The elaya hotel vienna city center, formerly known as Arthotel ANA Amadeus, offers elegant rooms with modern amenities like flat-screen TVs, minibars, and plush bedding. Enjoy a selection of teas with the provided electric kettle, and rest easy with allergy-free pillows and blankets.

Convenient Location

Situated in the heart of Vienna's first district, our hotel is just a short walk from iconic landmarks such as Saint Stephen's Cathedral and the Hofburg Imperial Palace. Explore the city's top attractions with ease, including the Vienna State Opera and upscale shopping destinations.

Exceptional Services

Take advantage of complimentary WiFi, a guest computer in the lobby, and nearby public parking for a hassle-free stay. With a variety of dining options and event venues within walking distance, the elaya hotel vienna city center is the perfect choice for your Vienna getaway.

Important information:

Please note that the closest public parking garage is Tiefgarage Franz-Josefs-Kai, Morzinplatz 1, 1010 Vienna. This is a 5-minute walk from the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 2014 reviews
Cleanliness: 7.9
Service: 9.4
Location: 9.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 7.4
Overall Experience: 8.9
V
Veronique • family_with_children • fr
9
excellent choix
Pros:

Excellent choix !Emplacement idéal pour visiter Vienne à pied, central et à 10 mn de tout ou presque. Personnel sympathique et serviable. Petit dejeuner complet et copieux .

Cons:

ras

2026-03-13 • via Nuitee
A
AriannaTrakaki • couple • gr
10
Pros:

A great option with a location that’s hard to beat, the room was spacious and clean, the staff very helpful. I would stay here again.

2026-03-11 • via Nuitee
N
nathalie • family_with_children • fr
10
Un merveilleux séjour
Pros:

Hôtel très propre à taille humaine, accueil exceptionnel avec personnel bienveillant et francophone
Exceptionnellement bien situé à 5 minutes à pied de la cathédrale et Stephen platz.
Très bon petit déjeuner

2026-03-11 • via Nuitee
M
Maria • family_with_children • it
8
Magica Vienna
Pros:

Ottimo Hotel in posizione centrale e comoda per visitare la città, camere spaziose e pulite, personale molto gentile e accogliente.

Cons:

I cuscini dei letti troppo morbidi.

2026-03-09 • via Nuitee
G
Gviniashvili • family_with_children • ge
10
2026-03-08 • via Nuitee
K
Karen • couple • gb
10
Perfect hotel
Pros:

The location is perfect, so close to the main sights. The staff were so friendly and welcoming. The room was a good size, so modern.

Cons:

The only negative I could say, there was no bar in the hotel

2026-03-08 • via Nuitee
G
Gustavo • extended_group • cl
8
Hotel bien ubicado con muy buena atención, que debe mejorar su remodelación
Pros:

Ubicación
Habitación amplia
Atención del personal

Cons:

Baño remodelado con problemas de ventilación
Cortinaje con exposición a la calle
Costo elevado

2026-03-08 • via Nuitee
P
Pierre • extended_group • fr
10
Grand confort et idéalement placé
Pros:

Emplacement idéal en plein centre ville et dans une rue très calme. Un personnel adorable et super professionnel avec un plus : parle parfaitement le français !
Clairement une adresse à retenir pour une prochaine visite de Vienne.

Cons:

RAS

2026-02-28 • via Nuitee
V
Vjosana • couple • al
10
2026-02-28 • via Nuitee
B
Brian • family_with_children • au
10
Super central, warm welcoming team and a charming property
Pros:

Very central and super clean

Cons:

Nothing. Great value and a wonderful, friendly and helpful team.

2026-02-27 • via Nuitee
M
ML_1977 • family_with_children • it
10
Eccezionale!
Pros:

Posizione centrale, a 5 minuti a piedi da Stephanplatz e dalla metropolitana. Stanza accogliente, pulita, servizio ineccepibile. Consigliatissimo!

2026-02-27 • via Nuitee
G
Gardiner • family_with_children • gb
10
2026-02-26 • via Nuitee
M
María • solo_traveller • es
9
Ideal place to stay in the centre of Vienna.
Pros:

The location is fantastic!
Also all the staff were great, Lisbe was lovely and very helpful.

2026-02-25 • via Nuitee
J
Jana • family_with_children • de
5
2026-02-23 • via Nuitee
L
Lior • couple • il
9
2026-02-23 • via Nuitee
N
Nikolas • couple • gr
7
2026-02-23 • via Nuitee
M
Maria • couple • it
6
Pros:

Posizione centrale

Cons:

Camera consegnata non era stata pulita, c’era la spazzatura nella pattumiera, nel bagno gli asciugamani sporchi e letto non rifatto.

2026-02-23 • via Nuitee
S
Snir • couple • il
6
ממוצע מאוד
Pros:

היי
אהבנו מאוד את המיקום ואת החדרים עצמם.

Cons:

היי
לקחת בחשבון שמי שיישן בקומה למעלה בחלון לא אטום 100 אחוז אלה 60% ובבוקר ממש יש אור שאי אפשר להתעלם ממנו.
כמו כן המגבות של המלון מגבות גוף קטנות מרגיש דקות וזולות.
כמו כן האינטרנט בקושי עובד .

2026-02-23 • via Nuitee
R
Rocio • couple • es
10
Escapada perfecta
Pros:

Estaba prácticamente en todo el centro y las instalaciones perfectas, tiene ascensor , no se oye nada de ruido por la noche ...

2026-02-22 • via Nuitee
J
Jacqueline • couple • at
7
Kurztrip in der Hauptstadt
Pros:

Seeehr Zentral, in 3 Minuten bei ber U-Bahn, großes Zimmer, bekamen anscheinend ein kostenloses Upgrade das Zimmer dah aber so aus wie auf den Fotos 😃
Service sehr nett und zuvorkommend, beim Frühstücken vielleicht etwas zu präsent.

2026-02-22 • via Nuitee