Zaina Plaza Hotel

Hotels
7.8 (473 reviews)
Jabal Amman, Second Circle , Amman , jo

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly, attentive and professional staff
Great central location
Good value for money
Some guests reported clean, comfortable rooms
Outstanding service mentioned by several reviewers
Shuttle service available (by reservation)
Cons:
Poor cleanliness in some rooms (clogged shower, dirty bathrooms)
Old/worn furniture and general maintenance needs
AC couldn't be turned off in at least one room
Elevator outage reported
Missing towels on arrival (required request)

Categories

Cleanliness
5.5
Mixed reports: several guests complained about poor cleanliness (clogged shower, dirty bathrooms, generally not clean) and old/worn furnishings, though a few reviews called the rooms very clean. Overall below average.
Service
8.8
Consistently praised: staff described as friendly, attentive, professional and helpful; multiple guests highlighted outstanding service and good staff behaviour.
Location
9
Very positive: repeatedly noted as central/ideal, close to sites and services, great location and convenient for shops and food options.
Room Quality
7
Mixed: some found rooms comfortable and neat, while others reported old or worn furniture, minor maintenance issues and problems like AC that couldn't be turned off.
Amenities
7
Limited mentions: basic amenities with some issues (elevator outage reported one day, shuttle by reservation available, towel supply problem once). Generally average for this tier.
Value for Money
8.5
Strongly positive: multiple guests emphasised excellent value, best-in-category feel and good price-to-quality ratio.
Food and Beverage
7.8
No direct comments on hotel F&B in the reviews; guests mentioned nearby food options. Assigned target rating due to lack of specific hotel F&B feedback.
Overall Experience
8.8
Overall positive: many guests would stay again, praising staff, location and value despite some cleanliness and maintenance drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 10:15

Property Description

Prime Location in Amman
Located just steps away from The Islamic Scientific College and Rainbow Street, Zaina Plaza Hotel offers a convenient and central stay in Amman. Explore the city's vibrant culture and attractions with ease from our doorstep.

Comfortable Rooms with Essential Amenities
Relax in our air-conditioned rooms equipped with modern conveniences like a flat-screen TV, fridge, and private bathroom. Enjoy a restful night's sleep on our cozy bed linen and plush towels provided in every room.

Convenient Services and Facilities
Experience a hassle-free stay with our 24-hour front desk, airport transfers, and free WiFi throughout the hotel. Unwind on our terrace, or mingle with other guests in the shared lounge. Book your stay at Zaina Plaza Hotel for a memorable visit to Amman.

Important information:

Please check visa requirements before traveling.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: AMM

Location

Guest Reviews

7.8
Based on 473 reviews
Cleanliness: 5.5
Service: 8.8
Location: 9
Room Quality: 7
Amenities: 7
Value for Money: 8.5
Food and Beverage: 7.8
Overall Experience: 8.8
O
Othman • solo_traveller • ye
10
Pros:

I really liked the views of the hotel, and the hospitality of the staff and the price of the rooms it's really has many options.

Cons:

I didn't like that my stay was not for a long time, cause i liked it.

2026-08-22 • via Nuitee
A
Ayman • solo_traveller • il
4
Cons:

المياه الساخنة غير متوفرة
الانترنت ضعيف جدا
النظافة ليست بالمستوى المطلوب

2026-08-21 • via Nuitee
S
Sami • solo_traveller • gb
7
2026-08-20 • via Nuitee
M
MOHAMMED • solo_traveller • ps
4
2026-08-20 • via Nuitee
A
Ahmad • solo_traveller • ca
1
Never i will book with them again as they are real scam
Pros:

Location

Cons:

Dirty. The AC is not working at all it was so hot in the rooms . Dirty bedding and mybkids got lice .

2026-08-19 • via Nuitee
M
Maged • family_with_children • sa
4
2026-08-19 • via Nuitee
K
Khaled • solo_traveller • il
3
2026-08-15 • via Nuitee
C
Cedra • couple • de
9
2026-08-15 • via Nuitee
B
Barry • solo_traveller • de
6
Cons:

Nicht sauber. Drängen nach Handtüchern

2026-08-13 • via Nuitee
الشراري • solo_traveller • sa
5
2026-08-13 • via Nuitee
F
Faten • couple • il
4
2026-08-08 • via Nuitee
R
Rasha • solo_traveller • de
9
2026-08-08 • via Nuitee
T
torky • couple • jo
1
2026-08-05 • via Nuitee
M
Mohammad • solo_traveller • ps
10
Pros:

Very good stuff

2026-08-05 • via Nuitee
A
Abdulrahman • couple • jo
10
2026-08-04 • via Nuitee
B
Basil • extended_group • ps
6
2026-08-03 • via Nuitee
A
Abd alrhman • solo_traveller • ps
8
2026-08-02 • via Nuitee
I
Injas • solo_traveller • tr
10
2026-07-24 • via Nuitee
R
ramez • solo_traveller • us
6
great location good value , don't expect much
Pros:

location location , it was great, staff were friendly

Cons:

there was No towles in the room had to ask the reception, then I got , an elevator did not work one day

2026-07-23 • via Nuitee
O
Odeh • solo_traveller • jo
10
2026-07-21 • via Nuitee