Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG

Hotels
•
Holiday Inn Express
8.2 (373 reviews)
11331 West Kingsley Road, Dallas, Texas, 75238 , Dallas , US
1-214-340-0003

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Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Wheelchair accessible
Elevator
Fitness facilities
Free breakfast
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Construction noise
Room maintenance issues
Limited towels

Categories

Cleanliness
7.66
Mention of dirtiness and water damage in reviews indicates some issues with cleanliness.
Service
9.13
Consistently mentioned as friendly and helpful across multiple reviews.
Location
8.17
Location is convenient but affected by construction, impacting overall view.
Room Quality
7.12
Several mentions of room maintenance issues including water damage and mold smell.
Amenities
8.15
Breakfast was liked, but equipment issues were noted.
Value for Money
8.61
General view of getting decent value for the price paid.
Food and Beverage
8.16
Breakfast was praised, though the cost of snacks was high.
Overall Experience
8.63
Despite some issues, many reviews cited a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:53

Property Description

Discover a haven of comfort and convenience at Holiday Inn Express & Suites Dallas Northeast - Arboretum, your perfect home base for exploring the vibrant city.

Relax and Recharge
Dive into our inviting indoor pool or maintain your fitness regimen in our fully equipped fitness center. At our hotel, every detail is designed to ensure a refreshing and relaxing stay.

Exclusive Amenities
Enjoy complimentary wireless internet access throughout your stay, perfect for leisure or business. Our business center and spacious banquet hall enable seamless meetings and events, making your experience both productive and enjoyable.

Comfortable Accommodations
Retreat to one of our 90 thoughtfully designed air-conditioned rooms featuring luxurious amenities, including 40-inch flat-screen televisions, refrigerators, and microwaves to make you feel right at home.

Book your stay today and experience the comfort and convenience that awaits you!

Important information:

  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.2
Based on 373 reviews
Cleanliness: 7.66
Service: 9.13
Location: 8.17
Room Quality: 7.12
Amenities: 8.15
Value for Money: 8.61
Food and Beverage: 8.16
Overall Experience: 8.63
K
Kengernet • family_with_children • us
8
The stay
Pros:

The stay

Cons:

The stay

2026-07-23 • via Nuitee
M
Mirella • solo_traveller • us
6
2026-07-16 • via Nuitee
S
Savage • solo_traveller • us
1
Terrible locations, staffs attitudes were mediocre, there was no hand soap, when I asked to be replaced I was told they
Cons:

Terrible locations, staffs attitudes were mediocre, there was no hand soap, when I asked to be replaced I was told they didn’t have any, towels were molded, several molded areas in the shower, slide door wasn’t on its track, the fridge smelled like spoiled food, cracks and and scuffs on the door frames. Overall was terrible

2026-07-13 • via Nuitee
M
Mirella • solo_traveller • us
10
2026-07-09 • via Nuitee
S
Sergio • solo_traveller • mx
10
Pros:

Ubicación y precio

Cons:

El panel del elevador dañado

2026-07-05 • via Nuitee
S
Sergio • solo_traveller • us
10
2026-07-04 • via Nuitee
L
Luis • solo_traveller • us
9
Pros:

Miy limpio

Cons:

El estacionamiento muy pequeño y la ubicación es difícil de encontrar

2026-06-30 • via Nuitee
C
Cesar Osvaldo • extended_group • ar
8
2026-06-29 • via Nuitee
C
Cesar Osvaldo • family_with_children • ar
10
2026-06-29 • via Nuitee
R
Rossana • solo_traveller • ar
8
Pros:

Buen desayuno.

2026-06-24 • via Nuitee
R
Rossana • solo_traveller • ar
8
Pros:

Todo bien.

2026-06-24 • via Nuitee
A
Adefisayo • family_with_children • ca
2
Cockroach in the room, Non-functioning AC
Pros:

Location was great, close to the event i went for

Cons:

there was cockroach in the room, i complained to the front desk who was non challant,
i asked for another room and she gave me a one-bed room instead of 2 beds room that i booked without disclosure. i was walked back and forth multiple times with a tired daughter, carrying luggage between room and front desk.
Eventually she told us we either take the one bed room or nothing she could do. reluctantly, we slept in the room with the cockroah
The air conditioning was not working properly, it was hot and was drenched in sweat

2026-06-23 • via Nuitee
S
Simon • extended_group • gb
8
Nice staff
Pros:

Location

2026-06-20 • via Nuitee
F
Fabiola • couple • us
10
Me encantó
Pros:

Todo

2026-06-19 • via Nuitee
R
Ruben • couple • us
6
Cons:

The door would not close good. Road to location was bad

2026-06-17 • via Nuitee
T
Terfasa • family_with_children • us
3
We reported the ac was leaking and nobody responded and the room was smelling because of the mold
Pros:

The kitchen staff the receptionist like all the staff in general and the security. And he director of sales was really good and tried to help out with our situation

Cons:

The carpets were stained and has mold and smelled.The ac was also leaking and when I asked the front deskabout it; they didn't do anything.

2026-06-09 • via Nuitee
E
Escobar Reynoso • family_with_children • us
10
2026-06-08 • via Nuitee
V
Viviana • solo_traveller • us
10
2026-06-05 • via Nuitee
N
Nguyen • solo_traveller • us
6
2026-05-19 • via Nuitee
T
Tim • solo_traveller • us
8
2026-05-11 • via Nuitee