Holiday Inn Express & Suites Dallas NE Arboretum

Hotels
Holiday Inn Express
11331 West Kingsley Road , White Rock , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Construction noise
Room maintenance issues
Limited towels

Categories

Cleanliness
7.66
Mention of dirtiness and water damage in reviews indicates some issues with cleanliness.
Service
9.13
Consistently mentioned as friendly and helpful across multiple reviews.
Location
8.17
Location is convenient but affected by construction, impacting overall view.
Room Quality
7.12
Several mentions of room maintenance issues including water damage and mold smell.
Amenities
8.15
Breakfast was liked, but equipment issues were noted.
Value for Money
8.61
General view of getting decent value for the price paid.
Food and Beverage
8.16
Breakfast was praised, though the cost of snacks was high.
Overall Experience
8.63
Despite some issues, many reviews cited a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:53

Property Description

Convenient Location
Located in Dallas, Holiday Inn Express & Suites Garland SW - NE Dallas Area offers easy access to Mockingbird Station, Southern Methodist University, and other popular attractions. Whether you're here for business or leisure, our hotel's central location makes it a perfect choice.

Comfortable Accommodations
Each room at our property is thoughtfully designed to provide you with a comfortable stay. Enjoy amenities such as a flat-screen TV, work desk, and coffee-making facilities in every room. After a day of exploring the city, relax in the cozy ambiance of our well-appointed accommodations.

Complimentary Breakfast
Start your day right with our delicious continental breakfast served daily. Fuel up for a day of adventures or meetings with a variety of breakfast options available at our property.

Book your stay at Holiday Inn Express & Suites Garland SW - NE Dallas Area for a memorable experience in Dallas.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Location

Guest Reviews

Cleanliness: 7.66
Service: 9.13
Location: 8.17
Room Quality: 7.12
Amenities: 8.15
Value for Money: 8.61
Food and Beverage: 8.16
Overall Experience: 8.63
E
Eric couple us
10
2026-08-22 via Nuitee
A
Anderson solo_traveller us
9
2026-08-19 via Nuitee
M
MARINKO family_with_children ba
5
FIFA World Cup 2026 - England vs Croatia 4:2
Pros:

Hotel was a standard for 3 stars. The room was spacious, and the bathroom was good. AC worked well, as well as the wifi. The breakfast did not have many options, however it was acceptable. The hotel is quite far away from the downtown, so the easiest option is to use Uber or Lyft.

Cons:

In our room, safety box did not work, since our arrival. W e reported the problem at the reception several times, and each time we were promised that it will be fixed in the morning at 9am or they will give us a new room. When no one came to fix the problem until 11:30 am, we asked for the new room, however the resppnse was that they did not have any rooms available. We needed to leave our documents and other valuable items in the safety box because they were not permited at the stadium (FIFA World Cup match). We were very dissappointed because they did not care about our request, as well as the promises of fixed the problem (we lost several hours because of their promises which were not fullfiled).

2026-08-16 via Nuitee
S
Sergio solo_traveller us
10
Cons:

Was priced 115 they end up charging me 120.

2026-08-13 via Nuitee
M
Michael couple us
1
2026-08-03 via Nuitee
K
Kengernet family_with_children us
8
The stay
Pros:

The stay

Cons:

The stay

2026-07-23 via Nuitee
M
Mirella solo_traveller us
6
2026-07-16 via Nuitee
S
Savage solo_traveller us
1
Terrible locations, staffs attitudes were mediocre, there was no hand soap, when I asked to be replaced I was told they
Cons:

Terrible locations, staffs attitudes were mediocre, there was no hand soap, when I asked to be replaced I was told they didn’t have any, towels were molded, several molded areas in the shower, slide door wasn’t on its track, the fridge smelled like spoiled food, cracks and and scuffs on the door frames. Overall was terrible

2026-07-13 via Nuitee
M
Mirella solo_traveller us
10
2026-07-09 via Nuitee
S
Sergio solo_traveller mx
10
Pros:

Ubicación y precio

Cons:

El panel del elevador dañado

2026-07-05 via Nuitee
S
Sergio solo_traveller us
10
2026-07-04 via Nuitee
L
Luis solo_traveller us
9
Pros:

Miy limpio

Cons:

El estacionamiento muy pequeño y la ubicación es difícil de encontrar

2026-06-30 via Nuitee
C
Cesar Osvaldo family_with_children ar
10
2026-06-29 via Nuitee
C
Cesar Osvaldo extended_group ar
8
2026-06-29 via Nuitee
R
Rossana solo_traveller ar
8
Pros:

Buen desayuno.

2026-06-24 via Nuitee
R
Rossana solo_traveller ar
8
Pros:

Todo bien.

2026-06-24 via Nuitee
A
Adefisayo family_with_children ca
2
Cockroach in the room, Non-functioning AC
Pros:

Location was great, close to the event i went for

Cons:

there was cockroach in the room, i complained to the front desk who was non challant,
i asked for another room and she gave me a one-bed room instead of 2 beds room that i booked without disclosure. i was walked back and forth multiple times with a tired daughter, carrying luggage between room and front desk.
Eventually she told us we either take the one bed room or nothing she could do. reluctantly, we slept in the room with the cockroah
The air conditioning was not working properly, it was hot and was drenched in sweat

2026-06-23 via Nuitee
S
Simon extended_group gb
8
Nice staff
Pros:

Location

2026-06-20 via Nuitee
F
Fabiola couple us
10
Me encantó
Pros:

Todo

2026-06-19 via Nuitee
R
Ruben couple us
6
Cons:

The door would not close good. Road to location was bad

2026-06-17 via Nuitee