Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG

Hotels
•
Holiday Inn Express
8.2 (373 reviews)
11331 West Kingsley Road, Dallas, Texas, 75238 , Dallas , US
1-214-340-0003

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Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Wheelchair accessible
Elevator
Fitness facilities
Free breakfast
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Construction noise
Room maintenance issues
Limited towels

Categories

Cleanliness
7.66
Mention of dirtiness and water damage in reviews indicates some issues with cleanliness.
Service
9.13
Consistently mentioned as friendly and helpful across multiple reviews.
Location
8.17
Location is convenient but affected by construction, impacting overall view.
Room Quality
7.12
Several mentions of room maintenance issues including water damage and mold smell.
Amenities
8.15
Breakfast was liked, but equipment issues were noted.
Value for Money
8.61
General view of getting decent value for the price paid.
Food and Beverage
8.16
Breakfast was praised, though the cost of snacks was high.
Overall Experience
8.63
Despite some issues, many reviews cited a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:53

Property Description

Discover a haven of comfort and convenience at Holiday Inn Express & Suites Dallas Northeast - Arboretum, your perfect home base for exploring the vibrant city.

Relax and Recharge
Dive into our inviting indoor pool or maintain your fitness regimen in our fully equipped fitness center. At our hotel, every detail is designed to ensure a refreshing and relaxing stay.

Exclusive Amenities
Enjoy complimentary wireless internet access throughout your stay, perfect for leisure or business. Our business center and spacious banquet hall enable seamless meetings and events, making your experience both productive and enjoyable.

Comfortable Accommodations
Retreat to one of our 90 thoughtfully designed air-conditioned rooms featuring luxurious amenities, including 40-inch flat-screen televisions, refrigerators, and microwaves to make you feel right at home.

Book your stay today and experience the comfort and convenience that awaits you!

Important information:

  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.2
Based on 373 reviews
Cleanliness: 7.66
Service: 9.13
Location: 8.17
Room Quality: 7.12
Amenities: 8.15
Value for Money: 8.61
Food and Beverage: 8.16
Overall Experience: 8.63
E
Eugenia • couple • us
9
2026-04-08 • via Nuitee
B
Bob • extended_group • us
7
2026-04-07 • via Nuitee
B
Brianna • family_with_children • us
7
Pros:

The staff was amazing.

Cons:

I didn't like that the rooms were not close and the elevator broke down the last day so my aunt that cant walk very well had to go up an downstairs. The temperature in the shower was crazy the water went from cold to scolding hot and my daughter was burnt.

2026-04-03 • via Nuitee
Z
Zoila • couple • us
10
Pros:

Nice room

Cons:

Everything is good

2026-04-02 • via Nuitee
A
Adyure • couple • us
9
Genial
Pros:

Exelente servicio ! Lo recomiendo

2026-03-30 • via Nuitee
C
Christian • couple • us
9
2026-03-25 • via Nuitee
T
Tim • family_with_children • us
3
Probably the worst experience I’ve had at a Holiday Inn
Pros:

The breakfast was decent but no 5-star meal

Cons:

The rooms were hot and the AC wasn’t working properly. Plumbing issues in our room with the sink and bath drains not draining properly. Tried to plug my phone in one of charging ports next to my bed and it never charged my phone even with my phone indicating it was charging. The front desk host on check out never asked how our stay was or tried making things right with us after hearing our complaints. Just kind of made us feel under-valued.
I hate to say it but we may never stay at a Holiday Inn again.

2026-03-22 • via Nuitee
V
Vily • family_with_children • us
10
2026-03-21 • via Nuitee
M
Mirella • family_with_children • us
8
2026-03-20 • via Nuitee
R
Rosemary • couple • us
7
Other than those 2 complaints our stay was good and we will stay there again.
Pros:

It is only minutes to where we wanted to go in Dallas

Cons:

Our room needed some maintenance: bathroom door was very hard to open and close, and the shower curtain was so short it didn’t keep water from going on the floor.

2026-03-16 • via Nuitee
D
David • family_with_children • us
7
Stay away from night staff
Cons:

Late night desk woman, heavy set black woman. I came back to hotel around 1130 pm, I couldn't get in the front door. She saw us and did not help, I went to the side door and let us in with my room key. Then she angrily asked my name and room number when we passed the desk.

Safety is one thing, guest service is something else. The day person, an Indian man was awesome and very helpful.

Customer service is everything

2026-03-16 • via Nuitee
• family_with_children • us
5
Cons:

The swimming pool wasn't able 😫

2026-03-16 • via Nuitee
S
SMillan • couple • no
7
Good for a short period
Pros:

Very comfortable bed

Cons:

Breakfast, could be better. But rest was good.

2026-02-09 • via Nuitee
L
Laquivus • couple • us
10
Cons:

You had to pay 7 dollars per car

2026-01-04 • via Nuitee
E
Eliot • solo_traveller • se
5
Not a good stay.
Pros:

N/A. Staff at check in!

Cons:

Dirty. Gym was water damaged. Leaking roof. Smelled disgusting and moist. The lobby at night was horrible. The fire alarm went off at 5am. They treated me like I was nothing here.

2025-12-21 • via Nuitee
E
Eron • family_with_children • us
9
2025-12-08 • via Nuitee
M
Manriquez • couple • us
10
great
Pros:

everything

Cons:

everything was good

2025-12-05 • via Nuitee
O
Oscar • couple • us
10
2025-11-30 • via Nuitee
• family_with_children • us
9
2025-11-23 • via Nuitee
A
Alejandro • couple • us
8
2025-11-22 • via Nuitee