Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG

Hotels
•
Holiday Inn Express
8.2 (373 reviews)
11331 West Kingsley Road, Dallas, Texas, 75238 , Dallas , US
1-214-340-0003

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Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Wheelchair accessible
Elevator
Fitness facilities
Free breakfast
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Construction noise
Room maintenance issues
Limited towels

Categories

Cleanliness
7.66
Mention of dirtiness and water damage in reviews indicates some issues with cleanliness.
Service
9.13
Consistently mentioned as friendly and helpful across multiple reviews.
Location
8.17
Location is convenient but affected by construction, impacting overall view.
Room Quality
7.12
Several mentions of room maintenance issues including water damage and mold smell.
Amenities
8.15
Breakfast was liked, but equipment issues were noted.
Value for Money
8.61
General view of getting decent value for the price paid.
Food and Beverage
8.16
Breakfast was praised, though the cost of snacks was high.
Overall Experience
8.63
Despite some issues, many reviews cited a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:53

Property Description

Discover a haven of comfort and convenience at Holiday Inn Express & Suites Dallas Northeast - Arboretum, your perfect home base for exploring the vibrant city.

Relax and Recharge
Dive into our inviting indoor pool or maintain your fitness regimen in our fully equipped fitness center. At our hotel, every detail is designed to ensure a refreshing and relaxing stay.

Exclusive Amenities
Enjoy complimentary wireless internet access throughout your stay, perfect for leisure or business. Our business center and spacious banquet hall enable seamless meetings and events, making your experience both productive and enjoyable.

Comfortable Accommodations
Retreat to one of our 90 thoughtfully designed air-conditioned rooms featuring luxurious amenities, including 40-inch flat-screen televisions, refrigerators, and microwaves to make you feel right at home.

Book your stay today and experience the comfort and convenience that awaits you!

Important information:

  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.2
Based on 373 reviews
Cleanliness: 7.66
Service: 9.13
Location: 8.17
Room Quality: 7.12
Amenities: 8.15
Value for Money: 8.61
Food and Beverage: 8.16
Overall Experience: 8.63
S
SMillan • couple • no
7
Good for a short period
Pros:

Very comfortable bed

Cons:

Breakfast, could be better. But rest was good.

2026-02-09 • via Nuitee
L
Laquivus • couple • us
10
Cons:

You had to pay 7 dollars per car

2026-01-04 • via Nuitee
E
Eliot • solo_traveller • se
5
Not a good stay.
Pros:

N/A. Staff at check in!

Cons:

Dirty. Gym was water damaged. Leaking roof. Smelled disgusting and moist. The lobby at night was horrible. The fire alarm went off at 5am. They treated me like I was nothing here.

2025-12-21 • via Nuitee
E
Eron • family_with_children • us
9
2025-12-08 • via Nuitee
M
Manriquez • couple • us
10
great
Pros:

everything

Cons:

everything was good

2025-12-05 • via Nuitee
O
Oscar • couple • us
10
2025-11-30 • via Nuitee
• family_with_children • us
9
2025-11-23 • via Nuitee
A
Alejandro • couple • us
8
2025-11-22 • via Nuitee
M
Manriquez • couple • us
10
2025-11-21 • via Nuitee
• family_with_children • us
7
GET A WAFFLE MACHINE
Pros:

CLEANESS

Cons:

PANCAKE MACHINE DOES NOT WORK PROPERLY; ILL PREFER WAFFLE MACHINE.

2025-11-13 • via Nuitee
K
Khishigtogtokh • solo_traveller • us
5
2025-11-09 • via Nuitee
C
Cassandra • family_with_children • us
10
Stay was comfortable, clean, all staff so friendly affordable
Pros:

All staff very friendly and helpful clean!! So comfortable

Cons:

I loved the property

2025-10-23 • via Nuitee
S
Shannon • family_with_children • us
8
Would stay again.
Pros:

It was clean and nice exactly what we needed for 2 nights with b family and friends. We were with a big group and had a great time.

Cons:

Lack of towels in swimming area. Our group needed some extra towels and the front desk didn’t have any.

2025-10-22 • via Nuitee
R
Ralph • solo_traveller • us
8
Good stay
Pros:

It was close by and I was tired.

Cons:

It was hard to find and get to due to all the construction near by.

2025-10-17 • via Nuitee
D
Douglas • extended_group • us
8
2025-10-17 • via Nuitee
D
Douglas • couple • us
9
Pros:

The lights, all the outlets and wifi

Cons:

Bathroom handle wasn't stable in tub, but it's okay

2025-10-15 • via Nuitee
G
Guadalupe • couple • us
7
2025-10-13 • via Nuitee
D
Donna • family_with_children • us
8
It was a good stay. It was clean & loved the sliding door for the bathroom.
Pros:

Love the look of the hotel…

Cons:

That the small bag of chips were $4 along with the other drinks and food for sell.

2025-10-13 • via Nuitee
S
Sandra • family_with_children • de
5
Cons:

Direkt an der Autobahn. Es war laut. Laute Klimaanlage. Kaltes Licht. Duschwand sparkig/schimmelig.
Frühstück nicht gut.

2025-10-09 • via Nuitee
K
KATHERINE • couple • us
8
Convenient location with easy access to LBJ Freeway. Welcoming staff. Clean & comfy room.
Pros:

Had low expectations but they were quickly replaced by friendly front desk service and a comfortable, clean room!

Cons:

Lots of road construction nearby made driving a little nerve-wracking, but hotel parking lot was great!

2025-10-08 • via Nuitee