Holiday Inn Express & Suites Dallas NE Arboretum

Hotels
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Holiday Inn Express
7.8 (289 reviews)
11331 West Kingsley Road , White Rock , US

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
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Review Highlights

Pros:
Comfortable beds
Spacious rooms
Quiet location
Easy parking (in some cases)
AC and Wi‑Fi worked
Generally good/acceptable breakfast
Good price / 3‑star value
Cons:
Room cleanliness issues (stains, dirty items left, makeup/handprints)
Housekeeping inconsistent / missing towels and supplies
Moldy showers and towel mold
Broken or malfunctioning fixtures (shower, safety box, bathroom door, elevator panel)
Pool very cold
Indifferent or unresponsive staff / promises not kept
Billing discrepancy (charged extra)
Difficult to find location at night / far from downtown
Fridge smell and general maintenance scuffs

Categories

Cleanliness
5.5
Multiple reports of messy rooms, stained carpets, makeup/handprints on walls, dirty/moldy towels and showers; inconsistent housekeeping and visible cleanliness problems.
Service
7
Service described as indifferent in several reviews (staff shrugged, promises not kept on safety box), though overnight security and occasional staff interactions were more helpful.
Location
8.8
Mixed comments: praised for being quiet and having easy parking, but noted as far from downtown and sometimes hard to find at night; overall convenient for driving but not central.
Room Quality
8.7
Rooms often described as spacious with comfortable beds and working AC/wifi, but some rooms had maintenance issues (broken bathroom door, noisy A/C, shower problems, fridge smell, scuffs).
Amenities
7
Amenities had notable negatives: pool very cold, safety box failures, limited housekeeping supplies (no soap/towels), elevator panel damage; basic amenities (Wi‑Fi, AC) generally functional.
Value for Money
8.6
Perceived as a decent 3‑star value by several guests (good price/price-quality), though there were isolated billing issues (charged extra) and some unmet service promises.
Food and Beverage
8.4
Breakfast most often described as good or acceptable with limited options; a few guests reported very poor breakfast experiences.
Overall Experience
8.4
Overall mixed but leaning positive: many guests found the stay acceptable for a 3‑star hotel (comfortable beds, spacious rooms), offset by cleanliness and occasional service/maintenance problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Convenient Location
Located in Dallas, Holiday Inn Express & Suites Garland SW - NE Dallas Area offers easy access to Mockingbird Station, Southern Methodist University, and other popular attractions. Whether you're here for business or leisure, our hotel's central location makes it a perfect choice.

Comfortable Accommodations
Each room at our property is thoughtfully designed to provide you with a comfortable stay. Enjoy amenities such as a flat-screen TV, work desk, and coffee-making facilities in every room. After a day of exploring the city, relax in the cozy ambiance of our well-appointed accommodations.

Complimentary Breakfast
Start your day right with our delicious continental breakfast served daily. Fuel up for a day of adventures or meetings with a variety of breakfast options available at our property.

Book your stay at Holiday Inn Express & Suites Garland SW - NE Dallas Area for a memorable experience in Dallas.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Location

Guest Reviews

7.8
Based on 289 reviews
Cleanliness: 5.5
Service: 7
Location: 8.8
Room Quality: 8.7
Amenities: 7
Value for Money: 8.6
Food and Beverage: 8.4
Overall Experience: 8.4
Z
Zimmerman • family_with_children • us
2
Pros:

The location was nice and quiet. The bed was comfortable, breakfast was good.

Cons:

Room was messy with dirty socks left by last guests, carpets stained terribly (is it juice or blood was the guessing game we played) Bathroom had two towels and housekeeping never came. Need more towels? Go find them yourself. Makeup and dirty hand prints and spills all over every wall. Shower didn't work (just cold water) so had to move rooms. Second room the shower worked, but the bathroom door was broken and the air conditioner sounded like a dying cat every time it kicked on. Staff could care less. They literally just shrugged their shoulders and said "well, here's some towels." The overnight security guard was more concerned at our experience than the actual staff. Pool was absolutely freezing. The pool room was colder than the rest of the hotel. I believe the air temp was 65 in the pool area and no sunshine gets in, so the pool water was about 65 degrees as well.

2026-10-29 • via Nuitee
B
Bruce • solo_traveller • us
3
2026-10-27 • via Nuitee
C
Cindy • family_with_children • fr
10
2026-10-27 • via Nuitee
H
Humunatu • couple • us
10
Great
Pros:

Just everything especially the room was clean

Cons:

It was great

2026-10-25 • via Nuitee
J
Jessica • family_with_children • us
6
Ok Hotel
Pros:

Bed was comfortable and the room looked and smelled clean

Cons:

Hotel needs better restoration because some of it looks very sloppy and not done right. Also our toilet wasn't flushing very well the tank would take a lot of time to fill up. Also the hotel needs a light up sign to the entrance of the parking lot since it's dark and you can't see it at night. At least a light up entrance sign

2026-10-24 • via Nuitee
J
Jacqueline • solo_traveller • us
7
2026-10-15 • via Nuitee
A
Alfonso • solo_traveller • de
7
Pros:

Habitación amplia. Aparcamiento fácil.

Cons:

Desayuno desastre. Duchas sucias.

2026-10-12 • via Nuitee
H
Hien • couple • us
10
2026-09-17 • via Nuitee
H
Hien • couple • us
10
2026-09-17 • via Nuitee
B
Budi Wibowo • solo_traveller • id
8
2026-09-13 • via Nuitee
E
Eric • couple • us
10
2026-08-22 • via Nuitee
A
Anderson • solo_traveller • us
9
2026-08-19 • via Nuitee
M
MARINKO • family_with_children • ba
5
FIFA World Cup 2026 - England vs Croatia 4:2
Pros:

Hotel was a standard for 3 stars. The room was spacious, and the bathroom was good. AC worked well, as well as the wifi. The breakfast did not have many options, however it was acceptable. The hotel is quite far away from the downtown, so the easiest option is to use Uber or Lyft.

Cons:

In our room, safety box did not work, since our arrival. W e reported the problem at the reception several times, and each time we were promised that it will be fixed in the morning at 9am or they will give us a new room. When no one came to fix the problem until 11:30 am, we asked for the new room, however the resppnse was that they did not have any rooms available. We needed to leave our documents and other valuable items in the safety box because they were not permited at the stadium (FIFA World Cup match). We were very dissappointed because they did not care about our request, as well as the promises of fixed the problem (we lost several hours because of their promises which were not fullfiled).

2026-08-16 • via Nuitee
S
Sergio • solo_traveller • us
10
Cons:

Was priced 115 they end up charging me 120.

2026-08-13 • via Nuitee
M
Michael • couple • us
1
2026-08-03 • via Nuitee
K
Kengernet • family_with_children • us
8
The stay
Pros:

The stay

Cons:

The stay

2026-07-23 • via Nuitee
M
Mirella • solo_traveller • us
6
2026-07-16 • via Nuitee
S
Savage • solo_traveller • us
1
Terrible locations, staffs attitudes were mediocre, there was no hand soap, when I asked to be replaced I was told they
Cons:

Terrible locations, staffs attitudes were mediocre, there was no hand soap, when I asked to be replaced I was told they didn’t have any, towels were molded, several molded areas in the shower, slide door wasn’t on its track, the fridge smelled like spoiled food, cracks and and scuffs on the door frames. Overall was terrible

2026-07-13 • via Nuitee
M
Mirella • solo_traveller • us
10
2026-07-09 • via Nuitee
S
Sergio • solo_traveller • mx
10
Pros:

Ubicación y precio

Cons:

El panel del elevador dañado

2026-07-05 • via Nuitee