Ruby Emma Hotel Amsterdam by IHG

Hotels
8.7 (11012 reviews)
Amstelvlietstraat 4 , Amsterdam , nl

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Beautiful room
Great location
Effective self check-in
Cons:
Cleaning issues
Fluffy pillows
High breakfast costs

Categories

Cleanliness
7.7
The room had hair on the bed initially and cleaning was infrequent.
Service
9.2
Self check-in was very effective, and overall service met expectations.
Location
9.2
Conveniently located near metro and city attractions.
Room Quality
8.7
Beautiful room with modern design; issue with fluffy pillows noted.
Amenities
8.7
Great amenities including drink vouchers and iPad room controls.
Value for Money
8.7
Generally good, but concerns raised about high breakfast fees.
Food and Beverage
8.7
Breakfast offered healthy options but had variety concerns.
Overall Experience
8.7
Overall a good experience with significant positives and minor negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 20:21

Property Description

Luxury Accommodation with Eco-Friendly Design

The Ruby Emma Hotel Amsterdam offers a unique blend of luxury, technology, and sustainability. With floor-to-ceiling windows in all rooms, guests can enjoy stunning views of the Amstel river. The hotel's cutting-edge technology includes an iPad for controlling lighting and heating, as well as a flat-screen TV with AirPlay. The private bathrooms feature high-quality Ruby Care products for a touch of indulgence.

Environmental Sustainability at its Core

This living building is not just luxurious but also environmentally conscious. Every aspect of the property is designed to minimize its environmental impact, making it a responsible choice for eco-conscious travelers.

Convenient Location near Major Attractions

Located just minutes away from the Amsterdam Arena and the iconic Heineken Experience, Ruby Emma Hotel Amsterdam offers easy access to some of the city's top attractions. With Schiphol Airport also within close proximity, this hotel is the perfect choice for both leisure and business travelers.

Book your stay at Ruby Emma Hotel Amsterdam now to experience luxury, technology, and sustainability in the heart of Amsterdam.

Important information:

Credit cardholder must match guest name or provide authorization.
Credit cards used for pre-payments should be shown at check in and a signature for the charge will be requested. In case this credit card can not be shown, a new payment will be requested.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 25 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 11012 reviews
Cleanliness: 7.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 8.7
K
Katharina • couple • de
7
2026-06-27 • via Nuitee
G
giovanna • couple • it
9
La struttura molto bella e moderna
Pros:

Hotel molto bello
Vicino alla metro ed alla stazione di Amstel
Sotto c’è il bar oltre alla sala colazione
Roof top bellissimo
La doccia è in camera con porta a vetro
Non c’è privacy così come il lavandino
Il wc separato chiuso con porta

Cons:

Alle 15 siamo tornati in camera ed non era ancora stata pulita
Su nostra richiesta poi l’hanno pulita dopo le 18 ma non hanno cambiato le tazze sporche del caffè

2026-06-27 • via Nuitee
I
Inass • solo_traveller • ae
7
Pros:

Good location near by metro station

Cons:

No AC and other facilities

2026-06-27 • via Nuitee
D
Dona • extended_group • gb
6
Entirely average stay
Pros:

Generally the hotel is fine. If you are planning a trip to Amsterdam, I think this location and hotel could be a good option as it is out of the city centre (so is a lot cheaper) but also getting into Amsterdam is very easy.
The room was clean, modern. Everything was presentable and comfortable. Had decent enough amenities (as expected for a more budget IHG hotel). Comfy beds, good shower pressure.

Cons:

Ruby Emma is following the trend of many other new hotels with automated check in. However, most of the time the automated check in doesn't work and you have to go to the person at reception anyway. This also becomes difficult when they don't have a dedicated receptionist, just a staff member moving between the bar and reception. This becomes doubly difficult in the mornings when you need to let them know you are going for breakfast and there are also people needing to check in.
Moving on to the staff. Generally rude and not a great attitude. We asked them if we could add breakfast on to our booking and it was like we had asked them to amend our entire booking. They had an offer on to skip housekeeping to get a free drink. When we asked them for this free drink, they reacted as if we were being difficult as if this wasn't an offer they had. Made us very wary to go to the staff if we had any other issues.
The breakfast was very average and not worth the price at all. Only eggs as the hot food and muffins, doughnuts, etc. clearly bulk brought from the likes of Costco.
They advertise A/C in the room but it does not work properly, it is essentially just a weak fan. They also have covers on the window which is all controlled by an iPad which didn't work most of the time.
I think considering the price (when it is not even a centrally located hotel) and the fact that it is now part of the IHG group, it could be a lot better. It does the job if you are just looking for somewhere to sleep at night but from a hospitality standpoint it was not great.

2026-06-27 • via Nuitee
E
Eirini • extended_group • dk
9
2026-06-27 • via Nuitee
S
Shanne • couple • gb
7
2026-06-27 • via Nuitee
J
Jose • couple • fo
8
Pros:

Todo bien del hotel pero no hay calidad precio

Cons:

Cuando llegué tuve que hacer checking en una pantalla súper pequeña e incómoda me parece inaceptable que a las 12 am cuando uno viene cansado tenga que hacer checking en una pantalla lenta y muy mal puesta , lo peor fue que el recepcionista no estaba haciendo nada y no me ayudó 😕

2026-06-27 • via Nuitee
S
Séléna • couple • fr
9
2026-06-27 • via Nuitee
G
Gabriela • couple • fr
10
Pros:

Excelente. Buena ubicación, cerca del metro y a 15-20min de Amsterdam centraal. Tuvimos una buena estadía

2026-06-26 • via Nuitee
H
Hashina • couple • gb
3
2026-06-26 • via Nuitee
I
Ilhame • couple • nl
9
2026-06-26 • via Nuitee
A
Anita • couple • hr
10
2026-06-26 • via Nuitee
M
Mark • couple • gb
7
Pros:

Access from metro. Comfy beds. Decent sized room

Cons:

Air con was not sufficient for the very hot weather so the room was too hot and uncomfortable

2026-06-26 • via Nuitee
P
Pier Nathalie • couple • ph
8
2026-06-26 • via Nuitee
I
Imhariaosoria • couple • gb
9
Gorgeous hotel with great service
Pros:

Really gorgeous hotel with great room options. Pretty tech forward which was cool

Cons:

Wish it was a bit closer to the city centre but easy transport links so not bad

2026-06-25 • via Nuitee
U
Uldis A. • solo_traveller • lv
3
Pros:

Location

Cons:

I hate places, where I cant open the window.. it tells everything..
There were no fridge with minibar and possibility to boil the water.. :(

2026-06-25 • via Nuitee
M
Maëva • couple • fr
8
Très agréable
Pros:

la bouche de métro à 200 m ainsi que la chambre très jolie et le confort du matelas

Cons:

le fait qu'on ne puisse pas avoir de l'air ouvrir la fenêtre et la climatisation ne fonctionnait pas à 19°

2026-06-25 • via Nuitee
A
Angelique • couple • fr
10
2026-06-25 • via Nuitee
N
Ngoc Xanh • couple • de
9
2026-06-25 • via Nuitee
L
Lisa • solo_traveller • gb
10
Outstanding!
Pros:

Great location, just 10 minutes by metro to Amsterdam Centraal. Very clean, lovely staff, great sized room.

Cons:

N/A

2026-06-25 • via Nuitee