Ruby Emma Hotel Amsterdam by IHG

Hotels
8.7 (11636 reviews)
Amstelvlietstraat 4 , Amsterdam , NL
+31 20 245 7280

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean, spacious rooms
Comfortable beds and good bedding
Good/very good breakfast
Convenient location near metro/public transport
Friendly staff noted by several guests
Pleasant atmosphere and nice rooms/views
Cons:
Blocked/non-working toilet reported by one guest
Poor facilities/amenities and no air conditioning (ventilation only)
Service issues for some: room downgrade, rude handling, slow check-in
Value concerns for guests affected by booking/downgrade and non-refundable policy

Categories

Cleanliness
9.4
Multiple reviews praise rooms as 'pulita', 'clean' and 'nice and clean'; overall cleanliness is consistently reported as a strong positive.
Service
7.6
Mixed service reports: several mentions of friendly, 'sprudlende' staff and helpful reception, but also notable negatives (rude/downgrading staff, slow check-in and complaints about handling of blocked toilet).
Location
9.8
Location repeatedly noted as convenient — near metro/public transport and appreciated by multiple guests despite being a bit further from the center for some.
Room Quality
8.6
Rooms are described as spacious, comfortable beds and nice rooms; however issues such as a repeatedly blocked toilet and at least one unwanted room downgrade lower the score slightly.
Amenities
6.6
Amenities receive explicit criticism: reported lack of functioning toilet in one stay, poor facilities wrapped in a sustainability label, and no air conditioning (ventilation system keeps rooms ~24°C).
Value for Money
7.8
Mixed signals on value: generally positive stays but problems with booking handling, unexpected downgrades and non‑refund issues reduced perceived value for some guests.
Food and Beverage
9.8
Breakfast is called 'very good', 'meget god frokost' and 'reasonably good' in several reviews — food/breakfast is a consistent strength.
Overall Experience
10
Overall sentiment skews strongly positive across many reviews ('geweldig', 'je reviendrai souvent', favorite place), with outstanding positives in cleanliness, location and breakfast outweighing some service/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxury Accommodation with Eco-Friendly Design

The Ruby Emma Hotel Amsterdam offers a unique blend of luxury, technology, and sustainability. With floor-to-ceiling windows in all rooms, guests can enjoy stunning views of the Amstel river. The hotel's cutting-edge technology includes an iPad for controlling lighting and heating, as well as a flat-screen TV with AirPlay. The private bathrooms feature high-quality Ruby Care products for a touch of indulgence.

Environmental Sustainability at its Core

This living building is not just luxurious but also environmentally conscious. Every aspect of the property is designed to minimize its environmental impact, making it a responsible choice for eco-conscious travelers.

Convenient Location near Major Attractions

Located just minutes away from the Amsterdam Arena and the iconic Heineken Experience, Ruby Emma Hotel Amsterdam offers easy access to some of the city's top attractions. With Schiphol Airport also within close proximity, this hotel is the perfect choice for both leisure and business travelers.

Book your stay at Ruby Emma Hotel Amsterdam now to experience luxury, technology, and sustainability in the heart of Amsterdam.

Important information:

Credit cardholder must match guest name or provide authorization.
Credit cards used for pre-payments should be shown at check in and a signature for the charge will be requested. In case this credit card can not be shown, a new payment will be requested.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Location

Guest Reviews

8.7
Based on 11636 reviews
Cleanliness: 9.4
Service: 7.6
Location: 9.8
Room Quality: 8.6
Amenities: 6.6
Value for Money: 7.8
Food and Beverage: 9.8
Overall Experience: 10
T
Tamara • extended_group • ch
10
2026-11-07 • via Nuitee
M
Maria • couple • es
7
Un lugar bonito con detalles importantes que pulir.
Pros:

Hotel muy bonito, habitación muy bonita y cama espectacular. Comunicación con el centro excelente

Cons:

No me parece correcto que en un hotel de esta categoría no tenga a nadie en el personal que hable castellano, que en el check in hayan 4 o 5 idiomas y no hay castellano, que vamos muchos españoles a Amsterdam. Otra cosa que veo mal es que hemos estado 3 noches y no haya pasado nadie del servicio de habitaciones por lo menos para cambiarnos toallas y sábanas.

2026-11-07 • via Nuitee
G
Geert-Jan • solo_traveller • nl
10
Top verblijf
Pros:

Goede locatie met eigen parkeergarage. Vriendelijk personeel en zeer nette en schone kamers

Cons:

Nvt

2026-11-07 • via Nuitee
F
Frans • couple • nl
8
Modern. Leuk en functioneel ingericht hotel
Pros:

Zeer functioneel, praktisch en fijn.

Cons:

Airco niet lager dan 18 C , wat aan de warme kant voor ons is bij het slapen

2026-11-07 • via Nuitee
A
Andre • solo_traveller • nl
6
2026-11-07 • via Nuitee
F
Fernando • couple • es
8
Pros:

Habitaciones amplias y cómodas

Cons:

No hay apenas hostelería en la zona

2026-11-06 • via Nuitee
ΚΑΤΕΡΙΝΑ • family_with_children • gr
8
2026-11-06 • via Nuitee
A
Arianna • couple • it
10
2026-11-06 • via Nuitee
O
Ondrej • couple • cz
9
2026-11-05 • via Nuitee
W
Wilson • solo_traveller • us
5
It was ok. I’ll keep it in mind the next time Im in Amsterdam but it’s not a go to.
Pros:

Modern and in a good location.

Cons:

The staff needs to communicate more effectively. I also believe the cleanliness of the entire hotel can be greatly improved.

2026-11-05 • via Nuitee
N
Noemi • couple • it
10
2026-11-05 • via Nuitee
A
Alex Strijbosch • family_with_children • nl
10
2026-11-03 • via Nuitee
C
Catherine • solo_traveller • ie
9
Great spot to explore Amsterdam
Pros:

Very clean and comfortable.

Cons:

Nothing

2026-11-02 • via Nuitee
S
Sebastien • extended_group • fr
10
2026-11-02 • via Nuitee
B
Bert • solo_traveller • es
10
Great value for your money
Pros:

Great location next to the metro station, super comfi bed and friendly helpful staff! Will definitely come back here

Cons:

-

2026-11-02 • via Nuitee
C
Caroline • family_with_children • gb
8
Excellent 80th birthday celebration, staff very attentive when my mother had a fall
Pros:

Good location, good size room

Cons:

Expensive breakfast

2026-11-02 • via Nuitee
A
Achiline • couple • gb
10
Comfortable
Pros:

Everything

2026-11-01 • via Nuitee
E
Emmanuel • couple • ua
10
2026-11-01 • via Nuitee
L
Laurence • couple • fr
7
Pros:

Le petit déjeuner

Cons:

L'organisation du check in et check out. Les portes des chambres qui se ferment à 11h. Le parking que l'on ne peut réserver

2026-11-01 • via Nuitee
B
Bert • couple • nl
6
Matig
Pros:

Lokatie

Cons:

Incheck onbeschoft personeel

2026-11-01 • via Nuitee