The Queensburry City Hotel

Hotels
7.2 (250 reviews)
Chapel St No 16 , Nuwara Eliya , lk

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Proximity to town
Friendly staff
Cons:
Poor cleanliness
Uncomfortable room quality

Categories

Cleanliness
5.6
Room cleanliness was not good, there was drainage water leakage, and the washroom's walls are very dirty.
Service
8.56
Standard quality for this hotel tier, staff was supportive but inexperienced.
Location
8.6
Location is close to Nuwara Eliya Main Town but not ideal for comfort.
Room Quality
6.56
Room quality was acceptable but issues included uncomfortable bed and unprepared room.
Amenities
7.59
Adequate facilities but basic options available.
Value for Money
5.55
Not worth the money given the overall experience.
Food and Beverage
7.6
Food was limited and only catered well for Indian guests.
Overall Experience
7.57
Mixed experiences; a blend of good service but disappointing room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 11:32

Property Description

Mountain Views and Modern Comforts
The Queensburry Hotel in Nuwara Eliya combines stunning mountain views with modern amenities. Each room features a flat screen TV, a cozy seating area, and a private bathroom with a refreshing shower.

Convenient Services
Guests can take advantage of free WiFi, a 24-hour front desk, and options for bike and car hire. The hotel's restaurant offers delicious meals for a satisfying dining experience.

Explore the Surroundings
Located near Gregory Lake and Hakgala Botanical Garden, and a short distance from Horton Plains, The Queensburry Hotel is the perfect base for exploring the natural beauty of Nuwara Eliya.

Experience comfort and convenience at The Queensburry Hotel. Book your stay now for a memorable getaway.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children 6 years old stay for free when using an available cot.
    Children from 6 years old to 11 years old stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 250 reviews
Cleanliness: 5.6
Service: 8.56
Location: 8.6
Room Quality: 6.56
Amenities: 7.59
Value for Money: 5.55
Food and Beverage: 7.6
Overall Experience: 7.57
L
Laksiri • family_with_children • lk
7
80 % expectations fulfilled
Pros:

City center

Cons:

Not clean enough

2026-04-24 • via Nuitee
J
Jayantha • family_with_children • lk
7
Pros:

Tasty breakfast. Helpful staff.

Cons:

There is no outside view.

2026-04-23 • via Nuitee
U
Udara • family_with_children • lk
10
2026-04-22 • via Nuitee
P
Pradeep • family_with_children • lk
7
Overall, I had a good stay and enjoyed
Pros:

The room was comfortable. The staff were friendly and helpful. The location was convenient and easy to access

Cons:

The lighting could be improved, and the bathroom was not as clean as expected.

2026-04-22 • via Nuitee
T
Thilaka • family_with_children • lk
8
2026-04-20 • via Nuitee
N
Nisthar • solo_traveller • lk
9
2026-04-19 • via Nuitee
A
Anuradha Rathnaweera • solo_traveller • lk
8
Pros:

Clean linen, Lobby

Cons:

Smelly bedroom carpets

2026-04-17 • via Nuitee
S
Shamil Nizar • family_with_children • lk
9
Pros:

Had a truly great stay at Queen's Berry Hotel for three nights with my family 😊 Excellent facilities and very good service throughout. Special thanks to Mr. Arul for his awesome support whenever we needed anything. The restaurant staff were also fantastic—they arranged breakfast to our room without any hesitation. Nothing negative at all. Highly recommended!”

Cons:

Nothing

2026-04-14 • via Nuitee
連財 • family_with_children • tw
8
Pros:

物超所值，離市區近，生活機能方便

2026-04-05 • via Nuitee
S
Singappuli arachchige • family_with_children • lk
10
2026-04-03 • via Nuitee
T
Talpahewage • solo_traveller • lk
7
2026-03-26 • via Nuitee
N
Nasardeen • couple • lk
10
Pros:

Worth for the money paid

2026-03-24 • via Nuitee
C
Chalana • couple • lk
7
2026-03-18 • via Nuitee
C
chleo • family_with_children • qa
8
Pros:

Comfortable bed great food service

2026-03-16 • via Nuitee
T
Thiwanka • family_with_children • lk
1
2026-03-12 • via Nuitee
K
Kishorekumar • family_with_children • lk
2
2026-03-11 • via Nuitee
A
Ahamed • couple • lk
9
Was perfect and comfortable
Pros:

The rooms were very organized and clean

Cons:

The location

2026-03-09 • via Nuitee
A
ABEYSEKARA • family_with_children • lk
9
2026-03-08 • via Nuitee
V
VINOD • extended_group • lk
8
2026-03-08 • via Nuitee
A
Andrews Selvin • family_with_children • in
10
Excellent room and hospitality
Pros:

Hospitality

Cons:

Na

2026-03-06 • via Nuitee