The Queensburry City Hotel

Hotels
7.2 (294 reviews)
Chapel St No 16 , Nuwara Eliya , lk

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Proximity to town
Friendly staff
Cons:
Poor cleanliness
Uncomfortable room quality

Categories

Cleanliness
5.6
Room cleanliness was not good, there was drainage water leakage, and the washroom's walls are very dirty.
Service
8.56
Standard quality for this hotel tier, staff was supportive but inexperienced.
Location
8.6
Location is close to Nuwara Eliya Main Town but not ideal for comfort.
Room Quality
6.56
Room quality was acceptable but issues included uncomfortable bed and unprepared room.
Amenities
7.59
Adequate facilities but basic options available.
Value for Money
5.55
Not worth the money given the overall experience.
Food and Beverage
7.6
Food was limited and only catered well for Indian guests.
Overall Experience
7.57
Mixed experiences; a blend of good service but disappointing room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 11:32

Property Description

Mountain Views and Modern Comforts
The Queensburry Hotel in Nuwara Eliya combines stunning mountain views with modern amenities. Each room features a flat screen TV, a cozy seating area, and a private bathroom with a refreshing shower.

Convenient Services
Guests can take advantage of free WiFi, a 24-hour front desk, and options for bike and car hire. The hotel's restaurant offers delicious meals for a satisfying dining experience.

Explore the Surroundings
Located near Gregory Lake and Hakgala Botanical Garden, and a short distance from Horton Plains, The Queensburry Hotel is the perfect base for exploring the natural beauty of Nuwara Eliya.

Experience comfort and convenience at The Queensburry Hotel. Book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children 6 years old stay for free when using an available cot.
    Children from 6 years old to 11 years old stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 294 reviews
Cleanliness: 5.6
Service: 8.56
Location: 8.6
Room Quality: 6.56
Amenities: 7.59
Value for Money: 5.55
Food and Beverage: 7.6
Overall Experience: 7.57
S
Shanaka • solo_traveller • lk
8
2026-07-25 • via Nuitee
R
ruwan • solo_traveller • lk
10
2026-07-25 • via Nuitee
D
Degiri • family_with_children • us
10
Friendly staff
Pros:

The staff was very nice. Shakira and the housekeeping team was very helpful. Very nice breakfast and convenient location.

2026-07-23 • via Nuitee
H
Himali • solo_traveller • au
1
Cons:

Old hotel, everything is outdated. Smelly rooms. Not recommended to anyone.

2026-07-23 • via Nuitee
S
Sampath • solo_traveller • lk
4
2026-07-22 • via Nuitee
خالد • solo_traveller • om
7
2026-07-20 • via Nuitee
D
Dinal • couple • lk
8
2026-07-20 • via Nuitee
M
Moh’d Shifan • extended_group • lk
8
2026-07-19 • via Nuitee
T
Tiphaine • family_with_children • fr
8
Très bien
Pros:

La gentillesse du personnel, la très grande chambre et le confort des lits !!

Cons:

L eau chaude aléatoire !

2026-07-18 • via Nuitee
M
MALINDA SERGIO • solo_traveller • it
8
2026-07-15 • via Nuitee
E
Eranda • solo_traveller • lk
10
2026-07-13 • via Nuitee
B
balamurali • solo_traveller • no
8
Pros:

Service personer Varun og
hiru var veldig hyggelig personellet i hotellet

2026-07-12 • via Nuitee
J
Jayaweera • couple • ae
1
2026-07-11 • via Nuitee
E
Evan • solo_traveller • au
7
2026-07-10 • via Nuitee
E
Ekanayake • solo_traveller • lk
7
2026-07-09 • via Nuitee
B
Bimsara • solo_traveller • lk
8
2026-07-07 • via Nuitee
R
Rajendran Suresh • solo_traveller • lk
8
2026-07-06 • via Nuitee
K
Kelum Kahandagamage • family_with_children • lk
10
Pros:

Cleaned and good staff

2026-07-03 • via Nuitee
V
Vaidya • solo_traveller • np
7
2026-07-03 • via Nuitee
I
Ishara Madhusanka • solo_traveller • lk
10
Its really good
Pros:

All are ok. Very good.

2026-07-02 • via Nuitee