Luxus Grand Hotel

The staff is what makes this place. My experience has been great, the hotel was clean, food was great but customers service especially by Rehan and Ashraf exceeded all expectations by me, well done.

Very cooperative staff excellent food specially breakfast Mr. Irfan cleaning staff did a excellent job

The staff at breakfast were not helpful and were not nice. I asked for a second glass of orange juice and they refused to give it. There was very limited breakfast selection and their excuse was that it's ramadan time. But we're not Muslims and do not have to fast. They should not charge for breakfast in the booking if they had no intentions of feeding their non-Muslim guests properly. I had to wait 15 minutes every day for 4 days for my tea to be served. This is not a luxurious hotel as described. It is dated and the decor is tacky. The hallway to the rooms is dark that it does'nt feel safe, especially we are women. The room and the hallway also reek of cigarettes. The housekeeping staff hassle you for tips whenever you ask for supplies, which should have been provided anyway. There's two of us and they only put one bottle of shampoo and bath gel. The toiletries are of low quality that the soap does'nt even sud. The hotel is located in a busy street and is not in a good area.

Everything is good

I stayed for two weeks was charged for a second person when I came in to the hotel. and the bathroom tiolet didnt flush stinked coming from the bathroom after cleaning it.

Bethroom really need upgrade water leak under the the tabs

On arrival there was a mix up with reservation. Handed a letter saying accommodation was cancelled which was actually not the case and that i would have to pay to book another room. Was made to pay fr another room, despite showing them original booking thag was still active and not cancelled. Was only when Hotels.com became involved that this was sorted. Was finally allocated a room only to find it was filthy. Shower head had some growth on it and was eventually changed. Window view was of a rubbish tip. Was offered free mini bar for duration of stay as compensation which was nice only it wasn't re stocked after the first day!! Asked room service a few times if they could please restock. Staff are not very helpful or seem to care, most don’t speak English well so any requests fall on deaf ears. Room service had a bad habit of knocking once then barging in! Nearly got caught out a couple of times
Would not recommend or go back

AVOID NOT A 5 STAR HOTEL.

Definitely not a 5* hotel. Stayed here for 3 nights with family. Rooms were ok at most 2* unfortunately encountered many issues firstly room had cockroaches. I informed reception and showed them a video i was told a manager would contact me. Nobody contacted me for my whole 3 days stay. We all got sickness and dioerah because of the hygiene issues. Day 2 i enquired about it and was assured someone would be in touch Nobody did. Lamps had exposed wires which were buzzing all night. Linen was dirty had that changed. Bathroom had broken fittings. Overall very disappointed. Had to wait for fresh towels daily. No towels available by pool area after enquiring and waiting for over 30 mins i was told towels are drying and i would have to wait. I would advise families not to stay here as health and safety is abysmal. Most disappointing part is that no one from the management team ever got intouch to address the issues. I will upload all the photos.

Nice clean place good polite staff. We had some issues which was addressed quickly by Miss Rosheen she is a true credit to the hotel and as a British citizen i would give her 100% for her customer skills.

Area not great

Excellent Stay, love the food and reception. But you need to fix amenities.

Good value for money, we had a please and comfortable stay here.

Every thing is more than average, but need to put more equipment in gym. There is only one or two workout machines. If possible adding sauna may help for relax for travelers.
Else staff was nice, good breakfast and free ride to the airport.

Very nice customer service 👌 👍

We found the hotel convenient. The location was good with everything nearby. Staff were very accommodating and friendly. For improvements the breakfast spread could be improved.

Our overall stay at the hotel was amazing. We spent our honeymoon here and service was absolutely phenomenal.

Showers water supply is bad. Water wasn't clean it's dark black color they trying to fix it but same problem I have faced next day. Thats the only problem otherwise hotel looks good.

Excellent facilties
Great staff
Formidable security
Amazing food

I was not hoping this luxury during stay its a hidden gem...staff nice n friendly n above all very honest twice i lost my cell phone and it was returned to me immediately. .