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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Solarium
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Hammam
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Beachfront
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Snack bar
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Pool with view
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Toilet with grab rails
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Pool bar
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Fruits
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Spa/wellness center services
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Kids' pool
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Beauty Services
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Manicure
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Pedicure
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Hair Salon Services
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Beach
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience comfort and convenience in our air-conditioned rooms with free WiFi, flat-screen TV, and minibar. Relax in style with a private bathroom included in every room.
Convenient Amenities
Our hotel offers a 24-hour front desk for all your needs and an outdoor swimming pool for your enjoyment.
Prime Location
Located in the vibrant Bocagrande district, Estelar Cartagena de Indias Hotel y Centro de Convenciones is just a stone's throw away from Cartagena's top attractions, including the Gold Museum and Bolivar Park.
Book now for a memorable stay in Cartagena!
Please note only guests with a Visa TP - 11 or Permiso - 5 / PTP - 5 tourist visa are exempt from paying value added tax (IVA) during their stay. Breakfast is not included for children under 11 years of age when using existing beds and should be paid at the hotel upon check in.
If you travel with your child under eighteen (18) years of age, you must present the minor’s identification document and the document corroborating the first degree of consanguinity (biological father - child) or first degree of civil kinship (adoptive parent - adoptive child).
If the minor does not travel in the company of his parents, it will be indispensable that the responsible adult delivers at the reception, in addition to the identification document of the minor, the permission of the parents with personal presentation before a notary public, together with the copy of the identification document of those who gave the authorization. Without this documentation, minors will not be allowed in the hotel. This is in accordance with the law.
Pets are welcome for an additional fee of $160,000 COP per night. Dogs and cats are welcome. One per room (up to 13 kg). Pets cannot be left unattended. Select rooms only; restrictions apply. To request pet-friendly rooms, please contact the property at the number on your booking confirmation.
All guests are required to show a photo identification upon check-in.
When booking more than 9 rooms, special conditions and supplements may apply.
Remember that Hoteles Estelar does not request bank information, passwords, security codes or credit or debit card details through WhatsApp, phone calls, text messages (SMS) or unverified emails.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Súper cómodo y limpio.
El desayuno no tenía muchas opciones de proteínas
A vista do quarto spectacular, ótimo cafe da manhã, da piscina e da localização.
Preço dos drinks
Nos gustó, la piscina, el desayuno tipo bufet, estaba bien,
Tengan en cuenta que en la piscina, entra cualquier persona, y se te pueden perder las cosas, cuidado bien tus pertenencias, a nosotros nos pasó.
Está bien ubicado, las instalaciones , el personal en general es amable. La playa se encuentra al lago del hotel. El desayuno tenía mucha variedad .
Durante dos días no tuvimos jabón en la habitación y estaban realizando mantenimiento en alguna habitación contigua y el ruido era muy incómodo.
Todo maravilloso
No
El personal
Súper sucio y descuidado muy mal el aseo de los baños y de la habitación.
La ubicación
Pocas toallas
The staff, location, building and breakfast
Nothing
Desayuno
Casi no tiene opciones gluten free, deben incrementar en su menú.
Tudo perfeito
Atendentes atenciosos, café da manhã com variedades, tudo muito limpo…
Hotel padrão muito bom. Funcionários excelentes e simpáticos. Café da manhã muito bom. Pôr do sol na piscina é lindo!!!
Definitivamente las instalaciones el desayuno la atención y las mejores vistas indiscutibles son super bellas
Los baños , toallas viejas percudidas , no cambio las del hotel oz collection para allá voy .
This is a pretty modern high rise hotel with a nice location.
Staff is very friendly, offered a welcome drink upon check in.
We were located on a 36th floor, ocean front with a great view.
Buffet breakfast was incredible with wide variety of options for all tastes, it opened very early before our scheduled tours.
The only negative was that housekeeping service forgot to provide any towels on our second day, after arriving from an all day boat excursion. We had to wait for about 1 hour until they provided them...we missed a scheduled dinner in Casco Viejo.
The sauna is part of the spa, so it is not free and included with the room.
Pool area is beautiful, with jacuzzis just check the images
There is a Bar/Party Room on the 51st floor, You have free access on a private elevator in the lobby.
Definitivamente la vista al mar es espectacular, desayuno super increíble , atención fantástica , pero el aseo si bien deteriorado , pero el resto es fenomenal
Toallas súper viejas percudidas amarillentas y sábanas también y el bali demasiado sucio
Todo.
Falta variedad de platos de comida en restaurante.
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