Estelar Cartagena de Indias Hotel y Centro de Convenciones

Hotels
•
Hoteles Estelar
9 (3977 reviews)
Carrera 1 Calle 12 Esquina , Cartagena de Indias , co

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Atención del personal
Ubicación excepcional
Buena relación calidad-precio
Cons:
Cortinas de habitación
Precios altos en la piscina

Categories

Cleanliness
9.21
The cleanliness of the hotel was generally well-received.
Service
9.68
La atención del personal es destacada y se mencionó el servicio espectacular.
Location
9.22
El hotel está muy bien ubicado junto a la playa y otros lugares cercanos.
Room Quality
8.17
There were mentions of issues with room curtains not sufficiently darkening the room.
Amenities
9.2
The excellent pool and breakfast options were praised.
Value for Money
8.66
Some guests felt prices were high in certain areas, but overall viewed positively.
Food and Beverage
8.71
The breakfast options improved over the year, adding new items.
Overall Experience
9.18
Overall guests felt very satisfied with their stay and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:27

Property Description

Luxurious Accommodations
Experience comfort and convenience in our air-conditioned rooms with free WiFi, flat-screen TV, and minibar. Relax in style with a private bathroom included in every room.

Convenient Amenities
Our hotel offers a 24-hour front desk for all your needs and an outdoor swimming pool for your enjoyment.

Prime Location
Located in the vibrant Bocagrande district, Estelar Cartagena de Indias Hotel y Centro de Convenciones is just a stone's throw away from Cartagena's top attractions, including the Gold Museum and Bolivar Park.

Book now for a memorable stay in Cartagena!

Important information:

Please note only guests with a Visa TP - 11 or Permiso - 5 / PTP - 5 tourist visa are exempt from paying value added tax (IVA) during their stay. Breakfast is not included for children under 11 years of age when using existing beds and should be paid at the hotel upon check in.

If you travel with your child under eighteen (18) years of age, you must present the minor’s identification document and the document corroborating the first degree of consanguinity (biological father - child) or first degree of civil kinship (adoptive parent - adoptive child).
If the minor does not travel in the company of his parents, it will be indispensable that the responsible adult delivers at the reception, in addition to the identification document of the minor, the permission of the parents with personal presentation before a notary public, together with the copy of the identification document of those who gave the authorization. Without this documentation, minors will not be allowed in the hotel. This is in accordance with the law.

Pets are welcome for an additional fee of $160,000 COP per night. Dogs and cats are welcome. One per room (up to 13 kg). Pets cannot be left unattended. Select rooms only; restrictions apply. To request pet-friendly rooms, please contact the property at the number on your booking confirmation.

All guests are required to show a photo identification upon check-in.

When booking more than 9 rooms, special conditions and supplements may apply.

Remember that Hoteles Estelar does not request bank information, passwords, security codes or credit or debit card details through WhatsApp, phone calls, text messages (SMS) or unverified emails.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for COP 110,000 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 3977 reviews
Cleanliness: 9.21
Service: 9.68
Location: 9.22
Room Quality: 8.17
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 9.18
C
cynthia • family_with_children • cl
10
magnífico!!!!
Pros:

las instalaciones la piscina increíble sobre todo el personal muy amable el conserje que estaba cuando llegamos era el único q vestía de negro entero demaciado amoroso

2026-07-10 • via Nuitee
M
Marlio Francisco • solo_traveller • co
8
Cons:

Confundieron el acceso a mi habitación y cuando estaba ahí entró una pareja.

2026-07-10 • via Nuitee
S
Salazar • solo_traveller • co
10
2026-07-09 • via Nuitee
A
Alex • family_with_children • co
9
2026-07-09 • via Nuitee
J
Jorge Fiallo • solo_traveller • co
10
Pros:

La ubicación y las instalaciones

2026-07-08 • via Nuitee
A
Ann • family_with_children • us
8
2026-07-08 • via Nuitee
J
Jennyfer • extended_group • ca
10
2026-07-08 • via Nuitee
O
Ortiz • solo_traveller • cl
10
Pros:

Pisina ubicación y la vista

2026-07-07 • via Nuitee
G
Giovanny • solo_traveller • co
10
Pros:

La piscina, la atencion del personal, la habitacion

Cons:

Que no fuera smartv el tv

2026-07-07 • via Nuitee
P
Parra • solo_traveller • co
9
Vacaciones
Pros:

Todo

Cons:

En el desayuno,el queso estaba amargo y baboso
Ojo eso es muy desagradable.

2026-07-06 • via Nuitee
E
evelyn • family_with_children • ch
8
Satisfaisant
Pros:

C’était une belle chambre avec une superbe vue, on a pu profiter de l’hôtel pendant qu’on attendait notre checking. Il y a un service de transport en bas de l’hôtel et le personnel de la piscine étaient aimable et nous a aidé à trouver une place et tout ce dont on avait besoin.

Cons:

La salle de bain sentait les canalisations. Pour un hôtel si cher on s’attendrait à avoir des peignoirs ou davantage de linge mais on devait demander alors qu’on était 3 ils mettent pour 2. Le temps d’attente de la chambre 15h c’est de l’abus pour les clients, on a demandé un early checking qui n’a pas eu lieu.

2026-07-06 • via Nuitee
R
Rosa • couple • pa
10
Pros:

La comida de sus restaurantes

Cons:

Los huevos revueltos del desayuno

2026-07-06 • via Nuitee
E
Edson Hiroshi Ozu • extended_group • br
9
Pros:

Da vista da praia e dos serviços dos funcionários

2026-07-04 • via Nuitee
L
Leidys • couple • co
10
2026-07-04 • via Nuitee
O
Ortiz • solo_traveller • cl
8
Pros:

Piscina

Cons:

Nada

2026-07-04 • via Nuitee
J
James • solo_traveller • co
1
Podría ser una experience excelente
Pros:

El servicio

Cons:

Me.quede atrapado en el ascenso durante 10 minutos.

Instalaciones eléctricas en la piscina descubiertas se informó y no fue atendido.

2026-07-04 • via Nuitee
K
Keila • extended_group • co
8
Estuvo bien
Pros:

El hotel muy completo

Cons:

El aseo d e la habitación , el servicio de tohallas y jabones estuvo pésimo

2026-07-03 • via Nuitee
A
Artur • solo_traveller • pl
10
2026-07-03 • via Nuitee
J
Javier Alexis • family_with_children • co
10
Excelente hotel
Pros:

El desayuno estuvo muy bueno

2026-07-03 • via Nuitee
T
Torgeir • solo_traveller • no
9
2026-07-02 • via Nuitee