Estelar Cartagena de Indias Hotel y Centro de Convenciones

Hotels
Hoteles Estelar
9 (3943 reviews)
Carrera 1 Calle 12 Esquina , Cartagena de Indias , co

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Atención del personal
Ubicación excepcional
Buena relación calidad-precio
Cons:
Cortinas de habitación
Precios altos en la piscina

Categories

Cleanliness
9.21
The cleanliness of the hotel was generally well-received.
Service
9.68
La atención del personal es destacada y se mencionó el servicio espectacular.
Location
9.22
El hotel está muy bien ubicado junto a la playa y otros lugares cercanos.
Room Quality
8.17
There were mentions of issues with room curtains not sufficiently darkening the room.
Amenities
9.2
The excellent pool and breakfast options were praised.
Value for Money
8.66
Some guests felt prices were high in certain areas, but overall viewed positively.
Food and Beverage
8.71
The breakfast options improved over the year, adding new items.
Overall Experience
9.18
Overall guests felt very satisfied with their stay and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:27

Property Description

Luxurious Accommodations
Experience comfort and convenience in our air-conditioned rooms with free WiFi, flat-screen TV, and minibar. Relax in style with a private bathroom included in every room.

Convenient Amenities
Our hotel offers a 24-hour front desk for all your needs and an outdoor swimming pool for your enjoyment.

Prime Location
Located in the vibrant Bocagrande district, Estelar Cartagena de Indias Hotel y Centro de Convenciones is just a stone's throw away from Cartagena's top attractions, including the Gold Museum and Bolivar Park.

Book now for a memorable stay in Cartagena!

Important information:

Please note only guests with a Visa TP - 11 or Permiso - 5 / PTP - 5 tourist visa are exempt from paying value added tax (IVA) during their stay. Breakfast is not included for children under 11 years of age when using existing beds and should be paid at the hotel upon check in.

If you travel with your child under eighteen (18) years of age, you must present the minor’s identification document and the document corroborating the first degree of consanguinity (biological father - child) or first degree of civil kinship (adoptive parent - adoptive child).
If the minor does not travel in the company of his parents, it will be indispensable that the responsible adult delivers at the reception, in addition to the identification document of the minor, the permission of the parents with personal presentation before a notary public, together with the copy of the identification document of those who gave the authorization. Without this documentation, minors will not be allowed in the hotel. This is in accordance with the law.

Pets are welcome for an additional fee of $160,000 COP per night. Dogs and cats are welcome. One per room (up to 13 kg). Pets cannot be left unattended. Select rooms only; restrictions apply. To request pet-friendly rooms, please contact the property at the number on your booking confirmation.

All guests are required to show a photo identification upon check-in.

When booking more than 9 rooms, special conditions and supplements may apply.

Remember that Hoteles Estelar does not request bank information, passwords, security codes or credit or debit card details through WhatsApp, phone calls, text messages (SMS) or unverified emails.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for COP 110,000 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 3943 reviews
Cleanliness: 9.21
Service: 9.68
Location: 9.22
Room Quality: 8.17
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 9.18
L
Lili & Benoit couple fr
9
Super hotel en Cartagena
Pros:

El hotel es espectacular , la ubicación, la vista desde la habitación, la piscina y en general todo muy agradable. Delicioso el sushi del maki bar.

Cons:

Al ir entre semana y temporada baja , el desayuno no estaba tan fresco como cuando vas un finde o temporada alta. Es el unico punto a supervisar.

2026-06-27 via Nuitee
C
Correa Marin solo_traveller co
10
2026-06-25 via Nuitee
E
Eloy couple us
10
Pros:

Súper el buffet de desayuno muy variado y lo mejor fue que el Sr Albert nose olvidó de llevarnos las arepas huevos 😊😊😊👍

2026-06-24 via Nuitee
E
Escobar couple ec
10
2026-06-24 via Nuitee
A
Ana Karina extended_group co
9
2026-06-24 via Nuitee
A
Ana Karina extended_group co
10
Excellent
Pros:

The service and the staff

2026-06-24 via Nuitee
L
luna family_with_children co
10
Pros:

Todo, personal excepcional y muy amable

2026-06-24 via Nuitee
G
gomez couple co
10
Excelente servicio e instalaciones
Pros:

Las instalaciones y el personal es muy bueno

Cons:

Todo me gustó mucho

2026-06-22 via Nuitee
J
jac solo_traveller co
10
Pros:

Desayuno- playa- hotel

Cons:

Deberían mejorar el gym

2026-06-21 via Nuitee
D
Didier solo_traveller mx
10
2026-06-21 via Nuitee
A
Alfaro family_with_children co
10
Espectacular
Pros:

Es muy lindo, organizado, moderno, limpio
Tranquilo, súper recomendado

2026-06-20 via Nuitee
S
Silvana solo_traveller ca
6
2026-06-19 via Nuitee
B
Bernardo Alejandro solo_traveller co
9
2026-06-18 via Nuitee
S
Sandra Milena solo_traveller es
10
2026-06-18 via Nuitee
C
castiblanco family_with_children co
10
simplemente sensacional
Pros:

La atención de Mariana conserje fue magnifica, fue muy atenta con mi hijo nos brido desde su atención una experiencia memorable

2026-06-17 via Nuitee
T
TULIO couple br
10
2026-06-17 via Nuitee
F
Figueroa couple cl
9
Muy bien
Pros:

Muy cómodo, limpio, espacioso y buena ubicación

Cons:

Faltó secador de pelo y más toallas en la habitación, además de algún hervidor o máquina de café

2026-06-17 via Nuitee
J
Jorge Plaazs solo_traveller co
10
Maravilloso
Pros:

Nos entregaron la habitación mucho antes de las 3pm. La ubicación, las instalaciones, el desayuno, la piscina, en resumen, todo

Cons:

Éramos tres personas en la habitación y siempre dejaban dos toallas

2026-06-17 via Nuitee
P
Polanco couple sx
9
Is a very nice place to stay, good sea view, nice pool, good breakfast
Pros:

Very nice welcome

2026-06-17 via Nuitee
I
Ibarguen family_with_children co
1
Pésima servicio atención !!!
Pros:

Su vista , los colaboradores de la piscina y de restaurante !!!

Cons:

Llamé varias veces por que mi aire no servía , vino alguien de mantenimiento a las 1 de la mañana ya que mi hijo de diez año estaba durmiendo sudado mi esposa molesta y el señor vino digo que estaba bloqueado que en un rato servía y dormimos con calor !! Al día siguiente quedaron en cambiarnos de habitación y nunca pasó . Nos quitaron las tualla y estuvimos sin tualla por tiempo que vergeuneza dormir en un hotel con los aires dañados

2026-06-16 via Nuitee