HOTEL TERRAZA DE LUNA

Hotels
•
Independent
6.6 (5 reviews)
204 Ca. Wiracocha, Machu Picchu, Cuzco, 08681 , Machu Picchu , PE
51-0-12607651

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Facilities

Free breakfast
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Elevator
Gift shops or newsstand
Hiking/biking trails nearby
Television in common areas
See all facilities

Review Highlights

Pros:
Friendly staff
Early breakfast
Cons:
Issues with room amenities
Unfulfilled promises

Categories

Cleanliness
7
Cleanliness was mentioned positively by most guests, though some reported issues like stuck windows.
Service
6.5
While some guests appreciated the staff's niceness and early breakfast option, others had several complaints about unfulfilled promises and room maintenance.
Location
6
Mixed reviews regarding the location accuracy on maps and proximity to key landmarks.
Room Quality
6.5
Guests found issues with room amenities like missing toiletries and appliances that didn't fit outlets, impacting the overall room quality.
Amenities
6
A mixed reaction to amenities provided, with complaints about missing items and malfunctioning appliances.
Value for Money
5.5
Guests were divided on the value for money, with some feeling the services did not meet the price charged.
Food and Beverage
6.8
Breakfast and food received mixed reviews, with some guests appreciating the early breakfast option while others noted issues like limited toiletries and bar soap.
Overall Experience
6.8
A mixed bag of experiences reported by guests, with positives like early breakfast and friendly staff, but negatives like unfulfilled promises and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-27 04:40

Property Description

Luxurious Amenities
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additionally, enjoy features like gift shops/newsstands, a television in a common area, and a banquet hall.

Delicious Dining Options
Enjoy a meal at the restaurant or grab a quick snack at the hotel's coffee shop/cafe. Start your day right with a complimentary buffet breakfast served daily from 5:30 AM to 9:00 AM.

Convenient Services
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Make the most of your stay in one of the 20 air-conditioned rooms equipped with flat-screen televisions, complimentary wireless internet access, and cable programming. Feel at home with daily housekeeping and provided safes.

Nearest major airport: Alejandro Velasco Astete Intl. Airport (CUZ) - 220.9 km / 137.2 mi

Book your stay at HOTEL TERRAZA DE LUNA today for a delightful experience in Machu Picchu!

Important information:

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Guest type

    Essential workers only - NO

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Social distancing measures are in place

See all policies

Location

Guest Reviews

6.6
Based on 5 reviews
Cleanliness: 7
Service: 6.5
Location: 6
Room Quality: 6.5
Amenities: 6
Value for Money: 5.5
Food and Beverage: 6.8
Overall Experience: 6.8
L
Luis • partner
4
Pros:

This hotel is really lacking of service and hospitality. Ive stayed at a hostel way better than this. They provide hot water and tea at the entrance, but the water kettle is never filled and when I mentioned it to them, they gave me an attitude and told me it’ll be filled eventually during the day. The breakfast workers were actually fantastic. Even though the breakfast selection is very small. There are hardly any plugs in the room for charging your phone, and the only place to plug was behind the bed. The water pressure of the hotel is really not strong at all. There’s plenty to see and do around the property. I contacted the facility directly that let them know about my concerns, but they never responded and continued with lack of service.

2025-04-07 • via Nuitee
A
Ashley
8
Pros:

My only complaint is water isn’t very warm. Overall nice place and good location. Friendly staff.

2024-09-07 • via Nuitee
T
Tania • family
4
Pros:

Booked based on photos, and they were not accurate. Room was very dark and outlets did not work. There was not proper ventilation, so everything stayed wet. Beds were clean, but the entire hotel was dark. It was hard to see on your floor. Although it felt safe enough, it was not something I am comfortable with. Also, it is located across from a discotheque. There were plenty of nice hotels that were about the same price. This property is overpriced for the location. It is north of town, close to the springs. However, check in was smooth and they held your bags until you were ready to leave.

2024-08-11 • via Nuitee
J
Jamie
4
Awful but choices are limited in Aguas Callientes
Pros:

This may be the worst place I have stayed in thirty years. I admit I usually stay at a minimum of four star places and price is not a huge concern for me, but choices were limited. The communication was good with the hotel but they asked me to pay up front using their own payment system in a separate email even though it says. “Pay at The Hotel,” on Hotels.com. The room had absolutely no storage. There was one table, a very small coat rack and one nightstand. There wasn’t a drawer in the place. There was one outlet in the bedroom, no hooks or towel rack for wet towels, no face tissue and the safe was broken. The breakfast was also terrible except for the lady who would cook you an egg to order.

2024-04-06 • via Nuitee
E
Eduardo
8
Pros:

El personal fué amable , los cuartos limpios y l muy importante el elevador funcionaba .

2023-08-23 • via Nuitee