Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great service
Beautiful views
Cons:
Room amenity issues
Disappointing restaurant experience

Categories

Cleanliness
8.68
There were mentions of issues with the room amenities like a broken coffee maker and iron, indicating a need for better cleanliness.
Service
9.65
The staff received numerous compliments for their attentiveness and helpfulness throughout the stay.
Location
9.19
Convenient location but concerns about safety in the vicinity; generally described as good.
Room Quality
9.14
Rooms were described as gorgeous with good views but noted that A/C might not meet expectations.
Amenities
9.17
Amenities received mixed feedback; some items were missing but overall satisfactory.
Value for Money
9.63
Good quality for the price given multiple positive comments on value.
Food and Beverage
8.18
While some meals were appreciated, the restaurant experience was disappointing during a special occasion.
Overall Experience
9.99
Overall, a very positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:35

Property Description

Luxurious Accommodation Steps Away from Bocagrande Beach

Exquisite Dining and Relaxation
Indulge in a culinary journey at our restaurant and unwind with a refreshing drink at the bar. Enjoy the outdoor swimming pool for a leisurely dip or soak up the sun on the poolside loungers.

Convenient Amenities and Services
Experience seamless hospitality with free WiFi, a 24-hour front desk, and room service at your disposal. Each room is equipped with modern essentials including a flat-screen TV, a desk, and a private bathroom for your comfort.

Explore Cartagena's Treasures
Discover nearby attractions such as Castillogrande Beach, Laguito Beach, and Cartagena de Indias Convention Centre, all just a stone's throw away from our hotel.

Book your stay at Hyatt Regency Cartagena for a memorable experience in this vibrant city.

Important information:

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus breakfast). Permit must be shown upon arrival.

This tax is not automatically calculated in the total cost of the reservation.

Please note that children under 11 years of age stay for free. Children of 12 years of age or older must pay as an adult.

The property reserves the right to refuse admission of additional guests or companions that have not been previously registered during check in.
In order to complete the registration of under-age, a legal document as ID, Civil registration or Passport should be presented to prove the family bond.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.2
Based on 2164 reviews
Cleanliness: 8.68
Service: 9.65
Location: 9.19
Room Quality: 9.14
Amenities: 9.17
Value for Money: 9.63
Food and Beverage: 8.18
Overall Experience: 9.99
K
Kevin • couple • us
10
2026-04-18 • via Nuitee
J
Javier • family_with_children • co
10
Pros:

Tremendously good

2026-04-18 • via Nuitee
R
Robert • family_with_children • us
8
Unhappy with checking in policy
Pros:

Location

Cons:

My friend was flying in from Mexico two days after I checked in they told me since she was not there when I was checking in. They were not able to add her to my room. I was there for a total of four nights. This is very unfair.

2026-04-17 • via Nuitee
M
marcela • couple • cl
5
Mucho por mejorar
Pros:

La ubicación, personal muy amable, habitaciones espaciosa

Cons:

La distribución del hotel es incómoda el lobby está en el piso 11, la habitación piso 38, lunch piso 30 cada vez que quería ir a alguna tenía que tomar un ascensor llegar al lobby y cambiar de ascensor. Además el lobby siempre estaba pasado con olor a comida porque tiene un café justo en frente. La habitación cuando llegué habían batas al parecer usadas, al día siguiente había caído una tarjeta de la cama, no que significa que el aseo fue malo, en el baño cuando llegué había un pelo que estuvo 3 días , no repusieron el confort y el sector para buscar hielo, estuvo todos los días con restos de comida botada al rededor.la TV a pesar de ser un país que habla español todos los canales eran en inglés. Dejaron unos macarrones como cortesía el día miércoles, y nunca retiraron el plato

2026-04-17 • via Nuitee
A
Adriana • solo_traveller • co
10
Pros:

Excelente atención!

Cons:

El.tiempo de espera.de los ascensores a veces es excesivo.

2026-04-16 • via Nuitee
O
Olivier • couple • be
10
2026-04-15 • via Nuitee
I
Ivan • couple • co
10
Pros:

es el mejor hotel en cartagena

2026-04-14 • via Nuitee
N
Nayanne • couple • br
8
2026-04-14 • via Nuitee
P
Pierre-Alexandre Jean • couple • ch
8
Nice, does the job.
Pros:

The swimming pool
Spacious rooms
Helpful staff

Cons:

No proper door separating the bathroom from the bedroom! It’s as if there was nothing. It’s really annoying because if someone wants to use the bathroom, the other guest needs to leave the room…
Sound level of the music at the swimming pool in the morning. Although I could use my noise cancelling earbuds, the sound could be quieter so that people can relax.

2026-04-14 • via Nuitee
R
richardiK7790EG • NONE
10
Wonderful final few days of our Columbian vacation.
Pros:

We stayed at the Hyatt Cartagena for the last leg of our trip to Columbia. The hotel stay was beyond our expectations as the hotel staff were all very patient and responsive even to some of our unusual requests. We will definitely be back here the next time we are in Cartagena!

2026-04-13 • via Tripadvisor
C
Carlos • couple • ch
10
Un endroit parfait pour découvrir Carthagène des Indes sans être dans le quartier historique
Pros:

Les prestations correspondaient parfaitement aux attentes

Cons:

Rien !

2026-04-13 • via Nuitee
J
Jrich562 • NONE
2
Hotel is Ok, but beware of unethical practices
Pros:

BEWARE OF UNETHICAL ACTS. We stayed at AirBnB and other hotels during our long stay in Colombia and Hyatt is the ONLY hotel that charged us VAT even though we met every single requirement. Reception showed us a single half page snap shot of Colombia law that benefits their hotels but could not show us or was willing to accept that per other articles and decree’s, foreigners are expempt. I top it off, hotel DID NOT provide a factura electronica de venta of the fraudulent charge. Beware.

2026-04-12 • via Tripadvisor
J
Jose • solo_traveller • ve
10
2026-04-12 • via Nuitee
4
469abhia • NONE
2
Stay anywhere else!!!
Pros:

We booked the Regency Caribbean Suite, the highest tier room at the property, through Hyatt Prive. The room itself was genuinely impressive, and the finishes looked beautiful in photos and delivered in person. But everything surrounding it was a disaster from arrival to checkout.

We understand that issues happen at hotels. No property is perfect, and we don’t expect perfection. But what we experienced here was something else entirely.

Every single housekeeping request during our four night stay required multiple calls. Not most requests, every one. I called three times over several hours just to get a toothbrush. We called for towels and water that never arrived at all. When I raised this with staff, I was told they were at high occupancy and there was nothing they could do, and when I pushed back, she actually argued with me about it.

The room was never properly cleaned during our entire stay. There was dust everywhere, covering surfaces throughout the suite. Crumbs sat on the living area floor from the moment we arrived and were still there when we checked out because housekeeping never addressed them. Half the towels we received had visible stains on them. One day we called at 9 AM to request cleaning before leaving, and when we returned at 5 PM, staff was actively cleaning the room.

Turndown service was a contradiction: we requested it the first night and it never happened, then were told when we followed up that the hotel doesn’t offer it, then the next day were told they do. We received it exactly two of four nights.

Room service ran 20+ minutes past the quoted delivery time on every order. One night the ice cream arrived completely melted and the food was cold, clearly having sat for a while before anyone brought it up.

We notified staff about every single issue as it happened. No one seemed to care. A manager called mid stay and personally assured me the rest of our visit would be perfect. Nothing changed. I asked for a callback on our final day and never received one.

At checkout, the front desk asked how our stay was, and when we told them directly that we were very dissatisfied and disappointed, they offered no response. No apology, no follow up question, no acknowledgment at all. They simply moved on. It was a fitting end to a stay where we felt like an afterthought the entire time.

We travel frequently to non English speaking countries and have never experienced worse treatment than we did here. We observed other guests throughout our stay receiving substantially better service than we did.

Beautiful room. Everything else failed. If you have any standards or are an English speaking American, avoid this property at all costs.​​​​​​​​​​​​​​​​

2026-04-11 • via Tripadvisor
T
Tamas • family_with_children • hu
10
Pros:

Clean perfect staff good food recomended

Cons:

Nothing

2026-04-11 • via Nuitee
A
Akihiro • family_with_children • jp
3
2026-04-10 • via Nuitee
G
glenn • extended_group • gb
8
2026-04-10 • via Nuitee
P
Paola • couple • us
10
Como en casa
Pros:

Es mi segunda casa en Caratgena me gusta todo, siempre atentos a cada detalle desde la recepción hasta los chicos de la piscina que siempre me dan la bienvenida con tanta emoción.

2026-04-10 • via Nuitee
E
edward • couple • co
10
2026-04-09 • via Nuitee
V
Veronica • family_with_children • us
9
Great stay but be AWARE of VAT charges!
Pros:

The room was great, just as shown in the pictures. We had a beautiful ocean view, and our room was freshened up daily, which we really appreciated. The restaurant and pool staff were very friendly and always willing to assist us with any request. Fernanda in the Regency Club restaurant was wonderful, she always greeted us with a smile during breakfast and was very kind to our family, thank you, Fernanda. The hotel has a great location, it is safe, and it is very well maintained.

Cons:

The only reason we are not giving the hotel a 10 rating is because when we checked in at midnight on our arrival date, the staff was not very friendly. Additionally, we were informed that VAT would not be charged if we paid with a foreign credit card and showed passport stamps, which we did. However, once we got to the front desk, the lady who assisted us mentioned that the VAT exemption would only apply if we purchased a tourist package, which must include at least two services such as room accommodations and either breakfast or another service. This was confusing, as we had paid for Regency Club Access, which includes breakfast. I believe both the hotel website and the Booking.com description are misleading and should clearly state the 19% VAT, which is not minor.

Also, as we were getting ready to leave, we noticed that snacks were served daily in the Regency Club, which we were never informed about at check-in, so this was something we unfortunately did not get to enjoy during our week-long stay.

2026-04-09 • via Nuitee