Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great service
Beautiful views
Cons:
Room amenity issues
Disappointing restaurant experience

Categories

Cleanliness
8.68
There were mentions of issues with the room amenities like a broken coffee maker and iron, indicating a need for better cleanliness.
Service
9.65
The staff received numerous compliments for their attentiveness and helpfulness throughout the stay.
Location
9.19
Convenient location but concerns about safety in the vicinity; generally described as good.
Room Quality
9.14
Rooms were described as gorgeous with good views but noted that A/C might not meet expectations.
Amenities
9.17
Amenities received mixed feedback; some items were missing but overall satisfactory.
Value for Money
9.63
Good quality for the price given multiple positive comments on value.
Food and Beverage
8.18
While some meals were appreciated, the restaurant experience was disappointing during a special occasion.
Overall Experience
9.99
Overall, a very positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:35

Property Description

Luxurious Accommodation Steps Away from Bocagrande Beach

Exquisite Dining and Relaxation
Indulge in a culinary journey at our restaurant and unwind with a refreshing drink at the bar. Enjoy the outdoor swimming pool for a leisurely dip or soak up the sun on the poolside loungers.

Convenient Amenities and Services
Experience seamless hospitality with free WiFi, a 24-hour front desk, and room service at your disposal. Each room is equipped with modern essentials including a flat-screen TV, a desk, and a private bathroom for your comfort.

Explore Cartagena's Treasures
Discover nearby attractions such as Castillogrande Beach, Laguito Beach, and Cartagena de Indias Convention Centre, all just a stone's throw away from our hotel.

Book your stay at Hyatt Regency Cartagena for a memorable experience in this vibrant city.

Important information:

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus breakfast). Permit must be shown upon arrival.

This tax is not automatically calculated in the total cost of the reservation.

Please note that children under 11 years of age stay for free. Children of 12 years of age or older must pay as an adult.

The property reserves the right to refuse admission of additional guests or companions that have not been previously registered during check in.
In order to complete the registration of under-age, a legal document as ID, Civil registration or Passport should be presented to prove the family bond.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.2
Based on 2316 reviews
Cleanliness: 8.68
Service: 9.65
Location: 9.19
Room Quality: 9.14
Amenities: 9.17
Value for Money: 9.63
Food and Beverage: 8.18
Overall Experience: 9.99
M
Marina • couple • br
9
Hotel bem localizado, confortável, com excelente atendimento pelos funcionários.
Pros:

Quartos amplos, vista maravilhosa , restaurantes no hotel otimos, piscina borda infinita, academia completa

Cons:

Espaço nas piscinas pequeno para um hotel que tem eventos. Drinks caros com pouca qualidade no bar da piscina.

2026-05-02 • via Nuitee
C
Carlos • solo_traveller • co
10
2026-05-02 • via Nuitee
G
GUSTAVO • couple • co
10
Cualquier inconveniente es superada por la excelente atención del personal.
Pros:

Atención del personal,

Cons:

Los cambios de ascensor para llegar a las diferentes áreas del hotel.

2026-05-01 • via Nuitee
J
Julio C • couple • pr
10
Excelente
Pros:

Excelente atención. El desayuno y la vista desde la habitación son muy bonitos. La ubicación es ideal, ya que está cerca de los principales lugares turísticos; puedes moverte tanto en Uber como caminando. No puedo dejar de mencionar la puesta del sol desde la piscina: simplemente espectacular.

Cons:

El gimnasio, para un hotel de esta categoría, resulta muy pequeño. Cuenta con pocas máquinas para la variedad de ejercicios y el espacio es limitado, lo que hace que los equipos estén muy pegados.

2026-04-30 • via Nuitee
J
JOSELIN • couple • co
10
bien
Pros:

ok

Cons:

na

2026-04-29 • via Nuitee
S
Santiago • couple • co
6
Pros:

Location

Cons:

Staff and clean

2026-04-27 • via Nuitee
A
Ana María • couple • us
9
Pros:

Ubicación

Cons:

El cobro de impuestos que no mencionan aca

2026-04-27 • via Nuitee
M
Martin • solo_traveller • ie
10
2026-04-26 • via Nuitee
L
Laurentiu • couple • ro
8
Good overall stay
Pros:

Location is very nice next to the Bocagrande Plaza Mall, there is a supermarket right behind the hotel. The Ocean View rooms & suites are amazing. The area also seems safe during the day.

Cons:

Club can be improved, breakfast doesn’t have many things and doesn’t taste too good.
They refused to provide late checkout due to high occupancy of the hotel or access to the club floor past the checkout time, they wanted to charge us for the Club if we wanted to use it past checkout time.

Be careful when booking because there are some taxes which they charge you when you arrive ar the hotel and its a lot(around 100 USD for 2 nights for 2 people), booking doesn’t show all taxes when you book.

Long waiting time for on demand things they don’t provide by default like slippers.

High overall prices.

2026-04-26 • via Nuitee
N
Nadine • extended_group • mx
9
Great hotel, lots of pools and close to downtown.
Pros:

Pool and all the amenities and location.

Cons:

The different elevators to take to get to floor 28. It took a day to understand the system of taking the elevator. I did not like the massage at the hotel for the price paid. I had to ask for water afterwards. I did not feel like it was a spa experience and it was too expensive.

2026-04-25 • via Nuitee
H
Hugo • couple • pt
10
2026-04-24 • via Nuitee
J
Juan Gabriel • solo_traveller • pe
9
Pros:

desayuno y piscina, muy buenas

Cons:

No tienes sauna como parte de los servicios
No tiene acceso directo a la playa

2026-04-23 • via Nuitee
L
Lisa • couple • ca
10
Pros:

Gorgeous pool, great staff, club rooms were a good value!

Cons:

Fo me, location not my first choice but for one night it was perfection !

2026-04-23 • via Nuitee
E
ESTHER • family_with_children • fr
10
Pros:

TOUT

Cons:

RIEN

2026-04-22 • via Nuitee
• couple • do
8
Bien.
Pros:

La limpieza

Cons:

El servicio de los restaurantes que están por la piscina, pésimo. Por otro lado incómodo por el aire acondicionado demasiado.

2026-04-20 • via Nuitee
M
Maxine • extended_group • us
9
Fabulous accommodations. I would definitely stay there again.
Pros:

The room and views were immaculate.

Cons:

There wasn't much that I didn't like.

2026-04-20 • via Nuitee
C
CARLOS JAVIER • couple • co
8
2026-04-20 • via Nuitee
C
christiane • family_with_children • us
8
2026-04-19 • via Nuitee
J
Javier • family_with_children • co
10
Pros:

Tremendously good

2026-04-18 • via Nuitee
K
Kevin • couple • us
10
2026-04-18 • via Nuitee