Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great service
Beautiful views
Cons:
Room amenity issues
Disappointing restaurant experience

Categories

Cleanliness
8.68
There were mentions of issues with the room amenities like a broken coffee maker and iron, indicating a need for better cleanliness.
Service
9.65
The staff received numerous compliments for their attentiveness and helpfulness throughout the stay.
Location
9.19
Convenient location but concerns about safety in the vicinity; generally described as good.
Room Quality
9.14
Rooms were described as gorgeous with good views but noted that A/C might not meet expectations.
Amenities
9.17
Amenities received mixed feedback; some items were missing but overall satisfactory.
Value for Money
9.63
Good quality for the price given multiple positive comments on value.
Food and Beverage
8.18
While some meals were appreciated, the restaurant experience was disappointing during a special occasion.
Overall Experience
9.99
Overall, a very positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:35

Property Description

Luxurious Accommodation Steps Away from Bocagrande Beach

Exquisite Dining and Relaxation
Indulge in a culinary journey at our restaurant and unwind with a refreshing drink at the bar. Enjoy the outdoor swimming pool for a leisurely dip or soak up the sun on the poolside loungers.

Convenient Amenities and Services
Experience seamless hospitality with free WiFi, a 24-hour front desk, and room service at your disposal. Each room is equipped with modern essentials including a flat-screen TV, a desk, and a private bathroom for your comfort.

Explore Cartagena's Treasures
Discover nearby attractions such as Castillogrande Beach, Laguito Beach, and Cartagena de Indias Convention Centre, all just a stone's throw away from our hotel.

Book your stay at Hyatt Regency Cartagena for a memorable experience in this vibrant city.

Important information:

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus breakfast). Permit must be shown upon arrival.

This tax is not automatically calculated in the total cost of the reservation.

Please note that children under 11 years of age stay for free. Children of 12 years of age or older must pay as an adult.

The property reserves the right to refuse admission of additional guests or companions that have not been previously registered during check in.
In order to complete the registration of under-age, a legal document as ID, Civil registration or Passport should be presented to prove the family bond.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.2
Based on 2164 reviews
Cleanliness: 8.68
Service: 9.65
Location: 9.19
Room Quality: 9.14
Amenities: 9.17
Value for Money: 9.63
Food and Beverage: 8.18
Overall Experience: 9.99
F
Fidelis • couple • de
9
2026-03-21 • via Nuitee
Y
Yves • family_with_children • ca
10
Pros:

La vue de la chambre sur l'océan. La propreté et la modernité

2026-03-20 • via Nuitee
D
Diana • extended_group • us
9
Was fantastic stay!
Pros:

Beautiful Hotel

Cons:

Only soso to say is the bed Mattress are not comfortable specially for long stay like we had.

2026-03-20 • via Nuitee
P
Paola • couple • us
10
Siempre es un placer volver aquí, es como mi segunda casa el servicio al cliente de dina de recepción es excelente siemp
Pros:

Todo

Cons:

Nada

2026-03-19 • via Nuitee
L
Laura • family_with_children • co
10
2026-03-19 • via Nuitee
L
LAURA • extended_group • co
9
Excelente ubicación
Pros:

Ubicación

2026-03-19 • via Nuitee
P
Paul • extended_group • gb
9
Great relaxing time at the Hyatt
Pros:

Great location on Bocogrande beach, with three pools and an amazing breakfast.

Cons:

My shower wasn't always warm

2026-03-18 • via Nuitee
W
William • couple • us
10
2026-03-17 • via Nuitee
S
shuai • couple • ve
5
Cons:

Se encuentra unas en el piso, el agua no es potable es de la llave

2026-03-17 • via Nuitee
W
William • couple • us
10
Loved the area and the staff was great
Pros:

The was very nice
I would stay here again

Cons:

N/A

2026-03-17 • via Nuitee
C
Chloe • solo_traveller • us
10
2026-03-16 • via Nuitee
C
Capotosto • extended_group • ca
10
2026-03-15 • via Nuitee
C
cédric • couple • fr
9
parfait
Pros:

le staff la vue les chambres les restos parfait

Cons:

rien

2026-03-15 • via Nuitee
F
Freddy • extended_group • co
9
2026-03-14 • via Nuitee
G
Giovanny • couple • co
1
2026-03-14 • via Nuitee
N
NICOLAS • family_with_children • ar
10
Pros:

Ok

Cons:

Pk

2026-03-14 • via Nuitee
P
Philipp • couple • de
10
Top notch experience and stay at this hotel
Pros:

The suite we had was great. More than enough space for two people. Very modern. You will get everything you need. Very very good experience.
The pool options are amazing. The staff was great too.

Cons:

It doesn’t has something to do directly with the hotel but the beach in front of it, is something I wouldn’t recommend.

2026-03-13 • via Nuitee
A
Andrea • extended_group • pe
10
2026-03-13 • via Nuitee
F
FABIO • couple • br
10
Excepcional
Pros:

Otima localização, com facil acesso a todos os pontos de interesse da cidade.
Excelente estrutura, piscinas amplas com serviço de restaurante, bebidas, academia ampla e completa, cafeteria, restaurante, tudo com muita qualidade.
Limpeza impecável.
Café da manhã sensacional.

Cons:

Sem pontos negativos

2026-03-12 • via Nuitee
E
Erika • couple • co
10
2026-03-12 • via Nuitee