Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great service
Beautiful views
Cons:
Room amenity issues
Disappointing restaurant experience

Categories

Cleanliness
8.68
There were mentions of issues with the room amenities like a broken coffee maker and iron, indicating a need for better cleanliness.
Service
9.65
The staff received numerous compliments for their attentiveness and helpfulness throughout the stay.
Location
9.19
Convenient location but concerns about safety in the vicinity; generally described as good.
Room Quality
9.14
Rooms were described as gorgeous with good views but noted that A/C might not meet expectations.
Amenities
9.17
Amenities received mixed feedback; some items were missing but overall satisfactory.
Value for Money
9.63
Good quality for the price given multiple positive comments on value.
Food and Beverage
8.18
While some meals were appreciated, the restaurant experience was disappointing during a special occasion.
Overall Experience
9.99
Overall, a very positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:35

Property Description

Luxurious Accommodation Steps Away from Bocagrande Beach

Exquisite Dining and Relaxation
Indulge in a culinary journey at our restaurant and unwind with a refreshing drink at the bar. Enjoy the outdoor swimming pool for a leisurely dip or soak up the sun on the poolside loungers.

Convenient Amenities and Services
Experience seamless hospitality with free WiFi, a 24-hour front desk, and room service at your disposal. Each room is equipped with modern essentials including a flat-screen TV, a desk, and a private bathroom for your comfort.

Explore Cartagena's Treasures
Discover nearby attractions such as Castillogrande Beach, Laguito Beach, and Cartagena de Indias Convention Centre, all just a stone's throw away from our hotel.

Book your stay at Hyatt Regency Cartagena for a memorable experience in this vibrant city.

Important information:

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus breakfast). Permit must be shown upon arrival.

This tax is not automatically calculated in the total cost of the reservation.

Please note that children under 11 years of age stay for free. Children of 12 years of age or older must pay as an adult.

The property reserves the right to refuse admission of additional guests or companions that have not been previously registered during check in.
In order to complete the registration of under-age, a legal document as ID, Civil registration or Passport should be presented to prove the family bond.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.2
Based on 2164 reviews
Cleanliness: 8.68
Service: 9.65
Location: 9.19
Room Quality: 9.14
Amenities: 9.17
Value for Money: 9.63
Food and Beverage: 8.18
Overall Experience: 9.99
C
Claudia • couple • co
4
Pros:

El tapete de la habitación muy sucio. Muy enredado el tema de los ascensores. El baño de la habitación no tiene privacidad.

2026-02-28 • via Nuitee
K
kenneth • couple • us
10
Amazing and relaxing
Pros:

Love the renovations my favorite hotel in Caratenga

Cons:

That I had to Checkout and go home

2026-02-28 • via Nuitee
R
Robert • family_with_children • pl
10
2026-02-27 • via Nuitee
L
Lorena • solo_traveller • pe
10
2026-02-27 • via Nuitee
K
Kelly • solo_traveller • us
10
Great time great location
Pros:

Secure

Cons:

Nothing open after 11 for a cocktail

2026-02-26 • via Nuitee
J
Juan • extended_group • ec
10
2026-02-26 • via Nuitee
M
MikisVilnius • family_with_children • lt
5
Interesting stay
Pros:

Marvellous views from residence balcony on 41 floor, lovely swimming pools, rich and very good breakfast.

Cons:

Air conditional didn't work properly during our stay, one morning it was a lot of water on living room floor-no excuses.
Reception woman Natallie didn't manage to postpone check out time for 3 hours, or most probably didn't want to be a little more customer oriented.All in all-expectation was to get value for money, unfortunately it didn't hapen

2026-02-26 • via Nuitee
K
Koen • couple • be
9
Ontspannen, meer dan voldoende zon, culinair zalig
Pros:

Locatie en mogelijkheden in hotel

Cons:

Vlak aan het hotel redelijk groot gevaar voor scam maar dat geldt voor heel cartagena

2026-02-24 • via Nuitee
D
Daniel • couple • pe
10
Conforme
Pros:

Regency lounge

2026-02-24 • via Nuitee
S
Sharon • couple • us
9
2026-02-23 • via Nuitee
M
mikael • family_with_children • ca
9
Pros:

Location close to old town. Very comfortable rooms and great gym.

Cons:

No balcony.

2026-02-23 • via Nuitee
S
Sharon • couple • us
10
2026-02-22 • via Nuitee
A
Alois • couple • at
8
2026-02-22 • via Nuitee
J
Jose Miguel • family_with_children • cl
8
Muy agradable.
Pros:

Las vistas. La atención. El personal muy amable. Todo ok !

Cons:

Los ascensores .

2026-02-14 • via Nuitee
E
Esteban • extended_group • ch
10
2026-02-14 • via Nuitee
C
Christoph • family_with_children • at
9
Toller Aufenthalt
Pros:

Sauberkeit, moderne Einrichtung, Pools, Frühstück, freundliche kompetente Mitarbeiter.

Cons:

extrem runtergekühlte Räume. keine Raucherbereiche

2026-02-13 • via Nuitee
P
Paolo • couple • it
9
2026-02-13 • via Nuitee
L
Lívia • family_with_children • br
8
Ótima acomodação e localização
Pros:

Qualidade da hospedagem e das instalações.

Cons:

Tivemos pontualmente atendimento fora do esperado na recepção. Rigor no uso da piscina com crianças faz ambiente ficar pouco amigável a famílias.

2026-02-12 • via Nuitee
N
NOHORA EDITH MORA ORTIZ • solo_traveller • co
10
muy agradable y confor
Pros:

el confor de la habitacion pero la intensidad de las luces muy bajitas

2026-02-11 • via Nuitee
A
Adriana • couple • co
10
MAGICA!
Pros:

EL DESAYUNO, UBICACION Y PISCINA TODO EXCELENTE, MAS DE LO QUE ESPERABA! TODO MUY BIEN!

2026-02-10 • via Nuitee