The Social Hub Eindhoven

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I'm disappointed to have to update my review negatively, but after extending our stay, several ongoing issues significantly affected our experience.

The biggest issue was the inconsistency of housekeeping. During our extended stay, we were informed that rooms would be cleaned once a week. We stayed for eight days, yet our room was never cleaned. Prior to extending our stay, when we were booked as regular hotel guests, housekeeping also failed to return later in the day if our "Do Not Disturb" sign was on the door, even though we were told they would. Instead, we repeatedly had to go to the front desk just to get fresh towels. More than half the time, basic amenities—including bottled water, tissues, and other essentials—were not replenished unless we specifically requested them. Having to constantly track down basic necessities made the extended stay far less convenient than expected.

It also took 2–3 days to receive meaningful assistance regarding the construction noise, despite raising the issue early in our stay. Additionally, the kitchen was unexpectedly closed with very little notice, which was frustrating for guests relying on the hotel's facilities.

One experience that stood out occurred during the fire alarm testing. I called the front desk to ask whether we needed to evacuate and was told that we did. My son and I walked down 22 flights of stairs, only to discover once we reached the lobby that evacuation wasn't actually necessary. That was exhausting, confusing, and completely avoidable with better communication.

Another frustrating issue was that our final reservation was never properly linked to the hotel's app. Because of this, we couldn't access many of the features available to guests. Every time we wanted to do laundry, we had to call the front desk to manually activate a laundry session—assuming someone answered the phone. Since our reservation wasn't connected to the app, we also couldn't RSVP for hotel activities or events, one of the reasons we chose to stay here for an extended period.

The elevators were also extremely slow, often requiring long waits throughout the day.

Finally, the cleanliness of the room itself was disappointing. The mattress and bed linens frequently had small hairs on them, there were stains on some of the furniture, and it often felt as though surfaces had not been thoroughly wiped down.

Individually, some of these issues might seem minor. However, over the course of an extended stay, they add up quickly. Guests staying for weeks shouldn't have to constantly chase down towels, basic supplies, laundry access, or answers to routine questions.

There were positives. Some staff members were genuinely friendly, courteous, and helpful, while others made us feel like we were inconveniencing them by asking for assistance. Unfortunately, the repeated housekeeping issues, communication problems, app registration errors, construction disruptions, and lack of follow-through ultimately overshadowed the positive interactions.

After several weeks here, I'm honestly looking forward to going home. I had hoped this would feel like a home away from home, but instead it became a stay filled with avoidable frustrations that could have been resolved with better communication, consistency, and attention to the guest experience.

the staff is amazing and very friendly. The food at the restaurant is delicious.

L emplacement, la propreté, la rapidité pour le check-in et out

The comfi beds and soft duvet, the young vibe and colorfulness. The clean room and bathroom. The delicious breakfast.

Personeel

Mieliśmy pokój na 24 piętrze bardzo ładny widok na miasto. Było bardzo cicho i spokojnie.

Lit confortable, petit déjeuner avec beaucoup de choix , personnel agréable