Hotel Plaza Las Américas Cali

Hotels
7.4 (630 reviews)
calle 21 norte 3n 34 , Cali , CO

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (front desk praised)
Central, convenient location for sightseeing
Spacious rooms
Good breakfast (tasty, complete)
On-site amenities: pool, gym, sauna
Cons:
Poor cleanliness in multiple areas (rooms, A/C, showers); bad odors reported
Maintenance issues: old linens, worn pillows, broken hairdryer, outdated fixtures
Air conditioning problems in some rooms
Some amenities not functioning or uncomfortable (cold pool, nonworking turkish/sauna)
Parking/back entrance and exterior areas neglected; some guests felt area was unsafe
Breakfast repetitive and understaffed at times

Categories

Cleanliness
5.5
Multiple complaints about dirty rooms, stained/old linens, dirty A/C and showers, bad odors; cleanliness is a clear negative in many reviews.
Service
9.2
Consistently praised staff: friendly, attentive front desk and good personal attention mentioned repeatedly.
Location
8.3
Often described as central and convenient for sightseeing, though a few guests mentioned a potentially unsafe or unpleasant immediate surroundings.
Room Quality
6.6
Rooms noted as spacious and sometimes comfortable, but there are frequent issues: old pillows/linens, malfunctioning A/C, broken hairdryer, and some worn fixtures.
Amenities
6.8
Has pool, sauna, gym and other facilities; however some amenities are not functioning (turkish/sauna issues), pool is unheated or cold, and equipment is sometimes old.
Value for Money
7
Mixed impressions: guests appreciate space and location, but complaints about bed quality, maintenance and some extra charges (e.g., decoration cost) reduce perceived value.
Food and Beverage
7.8
Breakfast often described as tasty and complete but repetitive; service at breakfast can be understaffed at peak times.
Overall Experience
8
Many guests recommend the hotel for location and service and report pleasant stays despite maintenance and cleanliness issues; overall sentiment leans positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 12:13

Property Description

Convenient Location in Cali
Hotel Plaza las Américas is strategically located just 1.5 km from La Ermita Church, offering easy access to popular attractions like Saint's Peter Cathedral and Jorge Isaacs Theater.

Luxurious Amenities
Guests can enjoy a range of luxurious amenities including an outdoor swimming pool, fitness centre, indoor pool, and hot tub. The hotel also features a restaurant, terrace, and a shared lounge for relaxation.

Exceptional Services
With a 24-hour front desk, airport transfers, room service, and free WiFi, Hotel Plaza las Américas ensures a comfortable and convenient stay for all guests.

Book your stay at Hotel Plaza las Américas for a memorable experience in Cali!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLO

Location

Guest Reviews

7.4
Based on 630 reviews
Cleanliness: 5.5
Service: 9.2
Location: 8.3
Room Quality: 6.6
Amenities: 6.8
Value for Money: 7
Food and Beverage: 7.8
Overall Experience: 8
P
Pabón • couple • co
8
2026-09-01 • via Nuitee
D
Dayana • couple • co
10
2026-08-26 • via Nuitee
M
Marcela • solo_traveller • cl
10
Pros:

En precio y calidad está bien ,el personal muy amable.

Cons:

El desayuno deberia mejorar .

2026-08-25 • via Nuitee
A
Arana • couple • co
10
Excelente
Pros:

Limpieza y son muy atentos

Cons:

No hay comentarios

2026-08-22 • via Nuitee
T
Tulio • solo_traveller • co
8
2026-08-21 • via Nuitee
L
Laura • solo_traveller • co
10
2026-08-19 • via Nuitee
J
JHORMAN • solo_traveller • co
8
2026-08-19 • via Nuitee
S
Sanchez • solo_traveller • co
8
execelte estadia , menos el desayuno
Pros:

La ubicacion y el servicio

Cons:

El desayuno muy podre y todos lod dias es lo mismo

2026-08-18 • via Nuitee
L
Luis Alfonso • extended_group • co
10
2026-08-15 • via Nuitee
M
Maryse • family_with_children • fr
8
Excellent emplacement, excellent rapport qualité prix, chambre optimale et petit déjeuner copieux<
Pros:

L'hôtel est très bien situé : il permet d'aller facilement dans le centre à pied. Le petit déjeuner est bon et copieux. La taille des chambre est exceptionnelle : standard US, 2 lits doubles par chambre. Excellent rapport qualité prix. Piscine très bien.

Cons:

état général des lieux communs (escalier, environnement piscine) à rafraîchir.

2026-08-14 • via Nuitee
M
Maryse • family_with_children • fr
6
Très bien situé, excellent rapport qualité prix, petit déjeuner copieux. belle taille de chambre.
Pros:

Très bien situé, proche du centre, à pied. Excellent rapport qualité prix. Bon petit déjeuner. Chambre double, standing US.

Cons:

Environnements communs ( alentours piscine, escalier) à rafraichir.

2026-08-14 • via Nuitee
C
Carreño • solo_traveller • co
8
2026-08-10 • via Nuitee
J
Juliana • solo_traveller • co
8
La estadía fue agradable. La habitación era bastante grande, la cama cómoda. Le hacían limpieza diaria. Recomendado para
Pros:

La habitación en la que me quedé era muy amplia y cómoda. La limpieza diaria estuvo bien.

2026-08-02 • via Nuitee
M
Monroy Lucia • solo_traveller • co
6
Falta mantenimiento y renovación de dotación
Pros:

Personal amable y zonas comunes en buen estado

Cons:

Ropa de cama, fundas, almohadas viejas, toallas en regular estado.
Entrada trasera y zona del parqueadero feos y descuidados. Vista interior desde las habitaciones (interior del edificio) en mal estado, había una malla colgando.
Ducha, secador y otros elementos muy viejos.

2026-07-23 • via Nuitee
J
joseph • solo_traveller • us
10
Pros:

Atención del personal, front Desck perfecto 👌

2026-07-22 • via Nuitee
P
Páez • family_with_children • co
8
2026-07-21 • via Nuitee
J
jason • solo_traveller • gb
8
Pros:

Excellent staff

Cons:

Air conditioning in room was not working. Was given a fan

2026-07-17 • via Nuitee
J
jason • solo_traveller • gb
8
Pros:

Pool

Cons:

Air conditioning not working

2026-07-17 • via Nuitee
C
Cristian • solo_traveller • co
10
2026-07-14 • via Nuitee
C
Catalina • couple • co
8
excelente.
Pros:

la ubicación. parece muy central y cercano a los sitios visitados. el desayuno muy rico.

Cons:

el secador de pelo del baño no funcionaba y
al preguntar dijeron que no prestaban.
Es un lugar muy bonito que podrían mejorar en cuanto a mantenimiento.

2026-07-14 • via Nuitee