Casa Boutique Hotel

We arranged an upgrade to a balcony room months in advance but were told on arrival there were no balcony rooms available. We were checked into a grubby room with a tiny window with a tree blocking it so it was very dark. I had to use the WhatsApp number to try and sort it all out which meant our first night was wasted doing this. We eventually got a balcony room (not sure how as we were told there were none available) and although the room was lighter and brighter it was still pretty grubby. The carpet is disgusting I wouldn’t even put my feet on it. Both rooms smelled damp and musty and don’t look anything like the pictures. It’s in need of a full refurb. Balcony had no drainage so when it rains it fills up and floods the room. Balcony was very dirty with mould all over the doors. No discount or anything at all offered for the mix up at the start and the inconvenience of rearranging another room which took hours. In fact the staff member wasn’t very polite or helpful at all. Our key cards didn’t work on at least 4 different occasions during the week stay. The chairs they give you for the beach are also grubby. Nobody ever at reception and restaurant staff constantly around in the way in the reception and doorway. It is in a great location but that’s really the only positive I can take from it. Best staying somewhere else.

We were unaware that this hotel only offers digital check in, which was a complete mess. The card reader wasn’t working so had to text someone via WhatsApp for help. It took 45 minutes just to get checked in, and there was no on-site staff available to help resolve the issues. Although I booked through Tickets at Work, I was required to pay additional fees upon arrival, which were not clearly disclosed beforehand. Charging a resort fee is hard to justify when there are virtually no services provided—no baggage storage, no assistance, and no pool. To make matters worse, the room temperature was locked. It was set to 66°F and couldn't be adjusted, making the room uncomfortably cold throughout my stay. Overall, this was a frustrating experience from start to finish.

Localização principalmente, perto da praia e de vários bares e restaurantes

Please take the casa boutique off of your website to advertise to people. When we got there everything was fine up until we went to shower. THERE WAS NO HOT WATER! When we tried to get it fixed they acted as if I was asking for something unreasonable. They told me that since the water was running it was ok. When I told them that it was definitely NOT ok, they thought it was hilarious to switch us to a room with no AC, in the middle of Miami heat. The portable ac unit wasn’t cooling the room down and the room was at 89 degrees. They also told us that someone should be coming the next day to fix the water and never did. Not once did they offer a discount on the room since both rooms they offered were faulty. Nevermind the microaggressions from the staff. As a black woman do NOT stay here. They won’t take you seriously and will treat you like garbage. They only care about money. TAKE THEM OFF OF YOUR SITE! DO NOT STAY HERE.

nada

La ubicación

Localização, ar condicionado funciona super bem, cama confortável

After figuring out the check-in process at the front counter, the room was great for the price. Location was smack dab in the heart of South Beach. Looking forward to returning.

Here’s a short, professional version:

The room itself was nice; however, my overall experience was disappointing. There was no front desk or reception, and all communication was handled through WhatsApp by scanning QR codes posted throughout the property. Although I booked through Airbnb, I was required to pay additional fees upon arrival, which were not clearly disclosed beforehand. There was also no on-site parking, requiring guests to find and pay for a nearby parking garage. Unfortunately, this information was not included in the reservation details, so it came as an unexpected surprise. I booked for two nights but chose not to stay even one night due to these issues.

The hotel looked nothing like the online photos. The hallways reek of smoke and carpets are dirty and stained.
My room felt like 90 degrees when I got in. It did have an additional free standing air conditioner but is was taped to the window with duck tape and aluminum foil. Once turned on it helped cool the room.
Restaurant staff were rude and not accommodating. Would not stay here again

DO NOT STAY HERE. LIARS AND RUDE PEOPLE Stayed for 3 days, in and out hotel frequently. Only ONCE saw anyone at the front desk. They use digital keycards, and mine stopped working mid way through my stay. I was locked out of my room for HOURS with nobody to let in or give me a physical key card. The restaurant staff downstairs were horrible to me when I asked if they know of anyone who can help me solve the issue. Claim to be handicap accessible but the RUDE UNPROFESSIONAL restaurant staff downstairs were blocking the rail by the stairs at the enterance all day and night while they were open for business. Standing around chatting by the rail instead of the other side of the stairs with NO rail that handicapped people wouldn't be using. Stupid much? Thank god my senior father did not fall down their stairs. When asked to make the rail accessible they were disgustingly passive aggressive. Photos online are NOT what the rooms actually look like, as in completely different than what I was advertised. I cannot express how horrible this place is. The listing states they have beach towels and chairs for guests... except there's no one ever there to give them to you. It's giving horror movie hotel, run away !!!

The hotel was very dirty
Dirty bathroom, curtains, walls etc
Ceiling leaked

Localização