Hayes Street Hotel Nashville Downtown

Hotels
8 (5410 reviews)
1909 Hayes Street , Nashville , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Hidden parking fees
Complaints about breakfast

Categories

Cleanliness
7.25
Cleanliness concerns were noted regarding dirty bathrooms, bugs, and maintenance issues.
Service
9.25
Most reviews mentioned friendly staff, though some complaints about rudeness were noted.
Location
9.25
Many reviews praised the great location and easy access to nearby attractions.
Room Quality
7.75
Room comfort was mentioned positively, but issues like bugs and maintenance detracted from the experience.
Amenities
7.75
Amenities were satisfactory but limited, with issues around parking fees and no microwave.
Value for Money
7.25
Hidden fees and unexpected costs were frequently mentioned, affecting perceived value.
Food and Beverage
7.25
Breakfast variety was criticized, with complaints about staff attitude and limited options.
Overall Experience
8.25
Mixed reviews overall, but many positive aspects noted alongside significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:56

Property Description

Prime Location near Vanderbilt University
Located less than a mile from Vanderbilt University in downtown Nashville, The Hayes Street Hotel offers convenience and comfort for your stay in the city.

Modern Amenities for a Comfortable Stay
Each room features a flat-screen HDTV, premium cable channels, a small refrigerator, and a coffee maker, ensuring you have everything you need for a relaxing stay.

Convenient Facilities and Services
Enjoy access to the fitness center, 24-hour business center, and valet dry cleaning services during your stay at the hotel, making your visit hassle-free.

Experience the best of Nashville with attractions like the Country Music Hall of Fame and Museum, Grand Ole Opry, and Nashville International Airport just a short drive away.

Book your stay at The Hayes Street Hotel now for a memorable Nashville experience.

Important information:

When booking 5 or more rooms, guests will need to contact the hotel for group sales department. Guests can’t book multiple reservations with the threshold of 5 rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 42 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 5410 reviews
Cleanliness: 7.25
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 7.75
Value for Money: 7.25
Food and Beverage: 7.25
Overall Experience: 8.25
J
jackie • solo_traveller • gb
10
Pros:

All the staff were so friendly and helpful. Our flight arrived very early but we went straight to the hotel in hope of leaving our bags there. When we arrived we were told there were a couple of rooms ready so we could check in straight away which was perfect. All the facilities were very clean and our room was lovely with a very comfy bed. Breakfast was basic but tasty and the waffle machine was great! The location was fine for us but is about a 30 min walk to the bars of Nashville, easy walk but depends on whether you like to be in the centre of it. Centennial Park and the Parthenon was just a 25 min walk away in the opposite direction.

Cons:

There was nothing we didn't like

2026-06-27 • via Nuitee
L
Luzenia • solo_traveller • us
10
Pros:

The staff was so kind. The room was clean and welcoming.

Cons:

The bathroom shower did not drain. The price was more for a luxury hotel, and this is not what I would consider luxury.

2026-06-26 • via Nuitee
R
Ray • couple • us
8
A fantastic, budget-friendly, weekend trip!
Pros:

The staff were fantastic!! Also loved how close the parking was.

Cons:

The beds were not the most comfortable, but overall it was a great stay!

2026-06-26 • via Nuitee
J
Joseph • couple • us
6
Friendly staff, but the property feels much older than advertised and could benefit from update
Pros:

Our stay at Hayes Street Hotel was overall just okay. The highlight of our stay was the staff. Everyone at the front desk was genuinely friendly, welcoming, and helpful, and they made us feel appreciated as guests.

Cons:

The biggest disappointment was that the hotel didn't quite match the impression created by the photos online. The pictures make it appear much newer and more modern than it actually is. Upon arrival, we found the rooms to be noticeably dated.
The bathroom, in particular, felt quite old and reminded me more of a budget motel than a boutique hotel. The wall-mounted air conditioner also struggled to cool the room effectively, leaving it feeling humid throughout our stay. Unfortunately, there was also a noticeable wet dog odor in the room that detracted from the overall experience.
Breakfast was very basic and offered little beyond the essentials. While it was appreciated, it wasn't anything memorable.
One area that could use improvement is the parking garage. The $20 overnight parking fee is reasonable for Nashville, but the garage isn't particularly accessible. Reaching the hotel requires either walking down a flight of stairs to what feels like a utility entrance or walking down the vehicle entrance ramp, which isn't an ideal experience—especially for guests with mobility challenges.
Overall, the hotel served its purpose as a place to sleep for the night, but the dated rooms, humidity, and overall condition didn't quite live up to the expectations set by the listing photos.

2026-06-26 • via Nuitee
M
Mohammed • couple • ma
1
Pros:

The bad not clean the have some dirty

2026-06-25 • via Nuitee
G
Gamiere • couple • us
10
2026-06-25 • via Nuitee
C
Chloe • couple • us
10
2026-06-25 • via Nuitee
G
Geordy Renato • extended_group • ec
10
2026-06-25 • via Nuitee
B
Brenda • couple • us
10
Excellent and definitely come back again!
Pros:

Very friendly, clean, spacious rooms, great location.

Cons:

Everything was fantastic

2026-06-24 • via Nuitee
M
Mia • couple • us
4
Pros:

Clean room in a walkable area.

Cons:

Had to pay 25$ a day to park at the hotel, toilet seat had a hair on it when we entered the bathroom. Rooms had a weird smell but i’m assuming it’s the AC unit. The staff we had an experience with were extremely unfriendly and malicious. One of them sarcastically told my partner, “That looks like apple juice to me” when he asked a simple question about a breakfast item.

2026-06-24 • via Nuitee
A
Alvaro • family_with_children • br
10
Pros:

O checkin foi perfeito! Fomos muito bem recebidos.

2026-06-24 • via Nuitee
B
Bertet-rucquoy • solo_traveller • us
10
2026-06-23 • via Nuitee
R
Rossi • solo_traveller • it
6
2026-06-22 • via Nuitee
E
Erika • solo_traveller • us
8
2026-06-22 • via Nuitee
L
Lydia • family_with_children • us
4
I was somewhat disappointed but it was fine.
Pros:

The staff at the desk were friendly and knowledgeable. There was breakfast and I liked that it was open till 10am and I liked that checkout was at 12 pm

Cons:

The parking garage was a super tight fit and felt creepy and was stinky. The curtain in our room was thin and lots of light shown through and people could probably see in. There was a big stain on the rug in our room. There was some kind of dust or paint chips in a pile on the floor of our room. The parking garage was difficult to find in the dark without clear signage.

2026-06-21 • via Nuitee
L
Laing • couple • gb
9
Stay was very comfortable.
Pros:

Very friendly staff.

Cons:

Breakfast could have been better.

2026-06-21 • via Nuitee
T
Teresa • family_with_children • us
9
2026-06-21 • via Nuitee
W
William • solo_traveller • us
7
Decent, kind of expensive for the hotel.
Pros:

Great location and clean. Staff was nice.

Cons:

The parking situation was bad. Paid $20 for a parking deck that had a handful of cars in it. Wish breakfast started at 6am like most places. Work travel did not allow me to try it.

2026-06-20 • via Nuitee
M
Machmer • family_with_children • us
7
Pros:

The location was great. The room was very clean but a little dated.

Cons:

I did not like the fact that parking was not included in the stay. The bathroom was updated but done very cheap and it showed.

2026-06-19 • via Nuitee
N
Nixon • couple • us
10
An excellent choice
Pros:

Clean facility, friendly staff

2026-06-19 • via Nuitee