The Hayes Street Hotel, Trademark Collection by Wyndham

Hotels
•
Trademark
8 (5520 reviews)
1909 Hayes Street , Nashville , US
+1 615-320-0110

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Hidden parking fees
Complaints about breakfast

Categories

Cleanliness
7.25
Cleanliness concerns were noted regarding dirty bathrooms, bugs, and maintenance issues.
Service
9.25
Most reviews mentioned friendly staff, though some complaints about rudeness were noted.
Location
9.25
Many reviews praised the great location and easy access to nearby attractions.
Room Quality
7.75
Room comfort was mentioned positively, but issues like bugs and maintenance detracted from the experience.
Amenities
7.75
Amenities were satisfactory but limited, with issues around parking fees and no microwave.
Value for Money
7.25
Hidden fees and unexpected costs were frequently mentioned, affecting perceived value.
Food and Beverage
7.25
Breakfast variety was criticized, with complaints about staff attitude and limited options.
Overall Experience
8.25
Mixed reviews overall, but many positive aspects noted alongside significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:56

Property Description

Prime Location near Vanderbilt University
Located less than a mile from Vanderbilt University in downtown Nashville, The Hayes Street Hotel offers convenience and comfort for your stay in the city.

Modern Amenities for a Comfortable Stay
Each room features a flat-screen HDTV, premium cable channels, a small refrigerator, and a coffee maker, ensuring you have everything you need for a relaxing stay.

Convenient Facilities and Services
Enjoy access to the fitness center, 24-hour business center, and valet dry cleaning services during your stay at the hotel, making your visit hassle-free.

Experience the best of Nashville with attractions like the Country Music Hall of Fame and Museum, Grand Ole Opry, and Nashville International Airport just a short drive away.

Book your stay at The Hayes Street Hotel now for a memorable Nashville experience.

Important information:

When booking 5 or more rooms, guests will need to contact the hotel for group sales department. Guests can’t book multiple reservations with the threshold of 5 rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 5520 reviews
Cleanliness: 7.25
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 7.75
Value for Money: 7.25
Food and Beverage: 7.25
Overall Experience: 8.25
L
Linda • solo_traveller • us
7
2026-10-17 • via Nuitee
D
Danielle • couple • us
1
Pros:

Nothing

Cons:

Everything

2026-10-16 • via Nuitee
D
Donna • extended_group • us
10
Pros:

Staff helpful location to Broadway

2026-10-15 • via Nuitee
H
Hannah • couple • au
10
Pros:

Staff were lovely, room was spacious, great location

2026-10-15 • via Nuitee
C
Carl • couple • us
5
Never again unless your corporate company can compensate us. We travel a lot to many destinations.
Pros:

Bacon was undercooked and the sausages were awful(way undercooked). Bagels need to be better and fresh. Coffee was like drinking tea(very very light.

Cons:

Toilet could have worked better (I informed the office) and refrigerator was rattling to the point you had to shake it abit to stop the rattling. The ice maker on the floor sounded like a waterfall! You need a maintenance plan and a cook.

2026-10-10 • via Nuitee
J
Jim • couple • us
10
Very Nice Clean Modern Boutique style hotel
Pros:

Very Nice Clean Modern Boutique style hotel with attentive staff

Cons:

Ok Location, a little bit far from downtown but not to bad, not a lot to walk to in the area

2026-10-10 • via Nuitee
D
Danielle • couple • gb
8
2026-10-08 • via Nuitee
J
Jacqueline • family_with_children • us
9
The stay was nice and good location.
Pros:

Breakfast bar could be a little better.
The only issue for me was the bacon was not drained of the grease. It's just piled in the pan and the grease clumps up on it.

2026-10-08 • via Nuitee
S
SANTUCCI • couple • us
7
Decent place to stay but not exceptional.
Pros:

The room set up was nice and everything was fairly clean.

Cons:

Longer walk toward the area where most action was happening than expected, parking garage could use some maintenance. The shower curtain was not sufficient and cause the whole bathroom floor to collect with water which was not enjoyable and the bottom shelf of the bathroom vanity was not attached and fell on the floor at one point.

2026-10-08 • via Nuitee
E
Emilia • couple • it
10
2026-10-07 • via Nuitee
S
Sherry • couple • us
8
2026-10-07 • via Nuitee
A
Adam • solo_traveller • gb
9
2026-10-07 • via Nuitee
D
Dan • couple • us
4
Disappointing
Pros:

The hotel is clean. The location was good. The price was ok.

Cons:

The service was not good. The front desk did not inform me that our room cleaning service must be requested 24 hours in advance and could not be scheduled for daily cleaning. When I requested service at the night desk they said service must be requested each morning. They provided me sheets to change myself- really?
The bed was worn and needed replacing. The refrigerator was broken and needed repair. They did repair it promptly. The window shade pull broke and they didn’t repair it. Ultimately, I repaired it myself.

2026-10-07 • via Nuitee
A
Alana • couple • gb
7
2026-09-19 • via Nuitee
S
Shirley • extended_group • us
8
2026-09-16 • via Nuitee
A
Amit • couple • il
9
Pros:

צוות והמקום מדהימים.

Cons:

רחוק מהמקומות בילוי, חייב רכב או לקחת אובר בשביל להתנייד.

2026-09-16 • via Nuitee
N
nick • solo_traveller • ca
10
2026-09-16 • via Nuitee
E
Eva • solo_traveller • us
5
Nice hotel. Unfortunately got a room with a horrible view = the parking garage…otherwise the room was just fine.
Pros:

That it was close enough to downtown but not actually in downtown and the free breakfast.

Cons:

That there was not free/discounted parking and that there were no visitor parking.

2026-09-14 • via Nuitee
A
Andrea • extended_group • us
8
It was a good price for a one night stay!
Pros:

Close to Broadway and downtown!

Cons:

The door knob was broken to bathroom and not enough towels and was cloths.

2026-09-12 • via Nuitee
D
Daniele • couple • it
10
Pros:

Very clean and quiet

2026-09-12 • via Nuitee