Hayes Street Hotel Nashville Downtown

Hotels
8 (5232 reviews)
1909 Hayes Street , Nashville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Hidden parking fees
Complaints about breakfast

Categories

Cleanliness
7.25
Cleanliness concerns were noted regarding dirty bathrooms, bugs, and maintenance issues.
Service
9.25
Most reviews mentioned friendly staff, though some complaints about rudeness were noted.
Location
9.25
Many reviews praised the great location and easy access to nearby attractions.
Room Quality
7.75
Room comfort was mentioned positively, but issues like bugs and maintenance detracted from the experience.
Amenities
7.75
Amenities were satisfactory but limited, with issues around parking fees and no microwave.
Value for Money
7.25
Hidden fees and unexpected costs were frequently mentioned, affecting perceived value.
Food and Beverage
7.25
Breakfast variety was criticized, with complaints about staff attitude and limited options.
Overall Experience
8.25
Mixed reviews overall, but many positive aspects noted alongside significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:56

Property Description

Prime Location near Vanderbilt University
Located less than a mile from Vanderbilt University in downtown Nashville, The Hayes Street Hotel offers convenience and comfort for your stay in the city.

Modern Amenities for a Comfortable Stay
Each room features a flat-screen HDTV, premium cable channels, a small refrigerator, and a coffee maker, ensuring you have everything you need for a relaxing stay.

Convenient Facilities and Services
Enjoy access to the fitness center, 24-hour business center, and valet dry cleaning services during your stay at the hotel, making your visit hassle-free.

Experience the best of Nashville with attractions like the Country Music Hall of Fame and Museum, Grand Ole Opry, and Nashville International Airport just a short drive away.

Book your stay at The Hayes Street Hotel now for a memorable Nashville experience.

Important information:

When booking 5 or more rooms, guests will need to contact the hotel for group sales department. Guests can’t book multiple reservations with the threshold of 5 rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 42 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 5232 reviews
Cleanliness: 7.25
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 7.75
Value for Money: 7.25
Food and Beverage: 7.25
Overall Experience: 8.25
A
Amanda • family_with_children • us
5
Would not stay again.
Pros:

The breakfast was good.

Cons:

Ran out of box of tissues, and we were unable to find room service for a new box. Room smelled like smoke. Could hear traffic and sirens at night; couldn’t sleep. No lighting from parking lot hallway to back entrance.

2026-03-13 • via Nuitee
J
Jennifer • couple • us
8
Overall good location for price
Pros:

Location was great

Cons:

Bathroom was not a clean- hair on floor

2026-03-13 • via Nuitee
N
Nina • solo_traveller • us
10
2026-03-12 • via Nuitee
T
Teri • couple • us
9
2026-03-11 • via Nuitee
A
Adam • family_with_children • gb
8
Pros:

Nice rooms, clean and sufficient

Cons:

Staff at breakfast weren't helpful, the receptionist was asked about more cups and said she'd get someone to look for some then proceeded to do nothing.

2026-03-10 • via Nuitee
D
Daniel • extended_group • us
10
It was a smooth and splendid trip and stay.
Pros:

The staff was amazing and kind

Cons:

Absolutely nothing

2026-03-10 • via Nuitee
A
Alessandro • extended_group • za
9
2026-03-10 • via Nuitee
S
Smith • extended_group • us
10
2026-03-09 • via Nuitee
J
Julia • solo_traveller • us
9
2026-03-09 • via Nuitee
H
hargis • extended_group • us
9
2026-03-09 • via Nuitee
T
tinoco • couple • us
7
Pros:

Good location

Cons:

Room had a funny smell, Appliances were outdated

2026-03-09 • via Nuitee
F
Florence • couple • us
8
Pros:

The room was spacious and the bed was comfy. Staff was overall friendly. The updated decor makes it look more like a boutique hotel. Breakfast must have been updated because it was not the limited selection I read in the reviews, rather it was a typical hotel breakfast with scrambled eggs, sausage, bagels & toast, waffle maker, yogurt and apples.
Location is near multiple bars and restaurants, but still away from the noise.

Cons:

We had immediate neighbors and we could hear them talking as if we were in the same room, the walls are very thin. Make sure to not wait until the last minute to go get your breakfast, items can run out.

2026-03-06 • via Nuitee
H
Hayleigh • couple • us
10
2026-03-06 • via Nuitee
B
Brianna • extended_group • us
3
It was OK. Parking was $40 a night definitely not worth it.
Pros:

I like the fact that this hotel was literally downtown and close to a lot of stuff. Also, the staff was pretty friendly.

Cons:

There was a huge disturbance on my hall, where a man was arguing with his girlfriend and where it was getting to the point where it could’ve been a domestic violence situation. A staff came upstairs to remove the man however, 30 minutes later he was back upstairs, kicking the doors in. I thought that them letting him back upstairs was a huge risk and also very careless. I feel bad for that poor girl the hotel staff did not do their best to protect her. Also, this happened at like one or two in the morning when I had to be up at 6 AM so I got no rest that night. He carried on from about 1:30 AM to 4 AM until the police came. Cussing, yelling, and kicking the door. We also had to pay $40 a night just to park and they’re open unsafe parking garage that anybody can get into. At that point what are we paying for then?

2026-03-05 • via Nuitee
M
Michelle • solo_traveller • us
10
This is a clean safe friendly affordable hotel to rest while exploring Nashville.
Pros:

Cute, clean, safe, friendly staff, mostly quiet. It was a quick uber/lyft ride to lower broadway. The street is not super busy.

2026-03-05 • via Nuitee
J
Jesse • couple • us
10
2026-03-04 • via Nuitee
K
Kristine • couple • us
10
2026-03-04 • via Nuitee
T
Tony • couple • gb
7
Did the job for us because of location
Pros:

Location was good - simple Uber into the main areas.

Cons:

Breakfast poor - always running out of a very simple range. No automatic room cleaning. Staff are miserable,

2026-03-04 • via Nuitee
K
Kristine • couple • us
10
2026-03-04 • via Nuitee
G
Gerry • family_with_children • us
10
Pros:

Loved it! I'll be back!!

2026-03-03 • via Nuitee