Hotel Casablanca

Hotels
•
Independent
8.2 (13 reviews)
Calle 9, No. 12-48, Altico, Neiva, Huila, 0000 , Neiva , CO
57-8-8715912

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Facilities

Free breakfast
Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Television in common areas
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Porter/bellhop
See all facilities

Review Highlights

Pros:
Good location
Friendly and helpful staff
Parking available
Clean towels and beds reported
Comfortable/spacious rooms (for some guests)
Decent breakfast
Cons:
Inconsistent cleanliness; clogged drains and flooded bathroom
Missing amenities (hairdryer, iron)
Deterioration of facilities and damaged fixtures
Noisy rooms near AC motors
Hard pillows
Some rooms lack windows
Perceived poor value / expensive for quality

Categories

Cleanliness
7.2
Mixed reports: some guests praised very clean towels and beds, while others reported poor cleaning, flooded bathroom, clogged drains and uncomfortable pillows.
Service
9.2
Consistently praised: multiple guests highlighted very friendly, attentive and flexible staff; exceptional service for events and helpful reception team.
Location
9
Repeatedly described as well located and easily accessible; several guests cited location as a key positive.
Room Quality
7.6
Mixed: some guests found rooms spacious and comfortable, but others reported issues such as no window, damaged lights, hard pillows, noise from AC motors and shower/drain problems.
Amenities
7.8
Basic amenities available (parking, breakfast), but guests noted missing items like hairdryer and iron, and some functional problems (clogged drains).
Value for Money
6.8
Several guests judged the hotel as expensive for the quality received; explicit comments about poor value for money.
Food and Beverage
8.4
Breakfast generally described as good or acceptable by multiple guests, though at least one guest found it very basic.
Overall Experience
9.6
Overall favorable for many thanks to excellent service and location; several strong endorsements (wedding, repeat stay) despite noted cleanliness and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-11 12:34

Property Description

Convenient Amenities: Enjoy complimentary wireless internet, common area television, and tour/ticket assistance. Indulge in the hotel's bar/lounge restaurant or opt for room service.

Featured Amenities: Benefit from services like complimentary newspapers, dry cleaning, and a 24-hour front desk. A roundtrip airport shuttle is also available.

Comfortable Accommodations: Relax in one of the 13 guestrooms with minibars and flat-screen TVs. Stay connected with free Wi-Fi and watch cable on the TV.

Escape to Hotel Casablanca in Neiva, located near top attractions like Santander Park and Guillermo Plazas Alcid Stadium. Book now for a memorable stay!

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: NVA

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

8.2
Based on 13 reviews
Cleanliness: 7.2
Service: 9.2
Location: 9
Room Quality: 7.6
Amenities: 7.8
Value for Money: 6.8
Food and Beverage: 8.4
Overall Experience: 9.6
J
Jose • family_with_children • co
10
2026-05-19 • via Nuitee
C
Catalina • extended_group • co
6
Sobrevalorado, no es tan bueno como aparece en booking
Pros:

Que tiene parqueadero, es fácil de llegar y está bien ubicado .

Cons:

Le falta limpieza, el baño se inunda y las almohadas son duras.

2026-05-15 • via Nuitee
C
CRISTIAN GERARDO • solo_traveller • co
8
2026-04-22 • via Nuitee
M
Medina Rojasॐ • couple • co
8
Está bien ubicado
Pros:

La ubicación

Cons:

La acomodación

2026-04-20 • via Nuitee
J
Juan • extended_group • co
7
Pros:

Bueno desayuno, buena ubicación.

Cons:

La habitación no tenía ventana.

2026-03-19 • via Nuitee
J
Janssen • couple • be
9
2026-02-24 • via Nuitee
J
Johana • solo_traveller • co
6
Decepcionada. No volvería.
Pros:

Ubicación

Cons:

Deterioro de las instalaciones, falta limpieza, ducha tapada, desayuno muy básico y no había ni secador de cabello ni plancha desayuno ropa en la habitación. Muy costoso para la calidad del lugar.

2026-02-10 • via Nuitee
D
David Wilson • extended_group • us
10
Pros:

We had a great time! We traveled with a big crew from all over the world for my wedding. Their service and flexibility was exceptional. I am very grateful to Casablanca for this amazing experience <3

2026-01-31 • via Nuitee
A
Ariza Guerra • family_with_children • co
8
Pros:

Sin comentarios

Cons:

Sin comentarios

2026-01-28 • via Nuitee
S
Sarasino • couple • ch
4
2026-01-27 • via Nuitee
A
alexandre • couple • fr
7
2026-01-24 • via Nuitee
C
Carlos David • family_with_children • co
9
Pros:

La habitación y las Toallas muy limpias, al igual que las camas, el personal amable, respetuoso, atento, el desayuno estaba bastante bien.

Cons:

El cifón o desagüe del lavamanos estaba tapado, no funcionaba y una de las luces (la principal) de la habitación estaba dañada

2026-01-13 • via Nuitee
C
Carlos Leonardo • family_with_children • co
9
Bueno, puede mejorar
Pros:

Comodidad, servicio y todo

Cons:

La habitación estaba cerca a la zona de motores de los aires acondicionados y sonaba muy duro, si se tiene sueño liviano no es la opción.

2026-01-06 • via Nuitee
C
Carlos • couple • co
10
2025-12-31 • via Nuitee
V
Vega Osorio • family_with_children • co
9
Pros:

La atencion,amabilidad y servicio del personal de recepcion.ademas las habitaciones amplias y comodas.

2025-12-30 • via Nuitee
I
Ideliz • family_with_children • pr
10
Primera vez en Colombia y le doy 5 estrellas. Nos volveriamos a quedar aquí cuando volvamos 😉
Pros:

El personal muy amable y dispuestos, localización accesible a todo . Hotel limpio y buen servicio. 😉

Cons:

Que se tapaba el desague de la ducha y no salia agua caliente.

2025-12-21 • via Nuitee
M
MEINER • couple • us
10
2025-12-08 • via Nuitee
M
Mario • solo_traveller • co
10
Pros:

Excelente servicio y atención, amabilidad

2025-11-07 • via Nuitee
G
Gilberth Cruz vasquez • extended_group • co
7
2025-11-04 • via Nuitee
E
Elisa • extended_group • co
8
2025-10-21 • via Nuitee