Hotel El Jardin

Hotels
8.6 (2414 reviews)
Calle 7 # 5-22 , Salento , co

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Noise issues
Room heating problems

Categories

Cleanliness
8.39
Some concerns about room cleanliness were noted; generally clean but with some service lapses.
Service
9.26
Multiple comments praised the friendliness and professionalism of the staff.
Location
9.2
Guests appreciated the convenient location and good views.
Room Quality
8.25
Mixed feedback with complaints about noise and the need for better room conditions.
Amenities
7.78
Limited amenities noted such as lack of proper heating and no water provided.
Value for Money
8.44
Some guests felt the breakfast pricing was a bit misleading.
Food and Beverage
8.59
Breakfast received mixed reviews; some enjoyed it while others found it inadequate.
Overall Experience
8.86
Many guests overall enjoyed their stay despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:41

Property Description

Welcome to Hotel El Jardin, your oasis in Salento! Nestled in the heart of the city, our hotel offers a perfect blend of comfort and convenience.

Unwind in Nature: With a lush garden and a charming terrace, Hotel El Jardin provides a serene escape from the hustle and bustle of everyday life.

Exceptional Service: Our 24-hour front desk and tour desk are always at your service to ensure a seamless and memorable stay.

Convenience at Your Fingertips: Enjoy complimentary WiFi, luggage storage, and laundry facilities during your time with us.

Experience the beauty of Salento with us at Hotel El Jardin. Book now for an unforgettable stay!

Important information:

Please keep in mind that reservation payments are made at our establishment; there are no virtual payment methods available. If you receive automated payment requests, do not respond; contact us directly.

This property is pet-friendly; bring your small or medium pet. Big pets are not allowed.

Please note that pets will incur an additional charge of COP 40,000 per night, per pet.

Please note that the Twin Room can only be accessed via a short flight of stairs.

Please note that the Twin Room may not be suitable for guests with reduced mobility.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.6
Based on 2414 reviews
Cleanliness: 8.39
Service: 9.26
Location: 9.2
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.44
Food and Beverage: 8.59
Overall Experience: 8.86
P
Pablo solo_traveller co
8
Pros:

Is beautiful and comfortable

Cons:

The shower didn't work, it was only cold water

2026-06-06 via Nuitee
G
García Hernández solo_traveller es
8
2026-06-05 via Nuitee
C
Claudio solo_traveller es
8
Pros:

Habitantes grandes y cómodas y Bastante limpias, desayuno bien no mucha variedad pero perfecto.

2026-06-04 via Nuitee
R
Riccardo solo_traveller it
10
Pros:

Struttura molto caratteristica vicina alla piazza di Salento che si affaccia in un bellissimo giardino verde. Bellissimo il terrazzo per stare sulla terrazza della camera. Si possono prenotare diverse attività con l'hotel molto interessanti e curate con massima professionalità così come i Transfer privati.

Cons:

Aggiungerei qualche piccolo mobilio in camera per poggiare le cose.
Leggermente fastisiodo il concerto animalesco notturno,vi galli iniziano a cantare prima dell'alba 😅

2026-06-04 via Nuitee
J
juan couple ch
9
2026-06-04 via Nuitee
E
Esthefanny couple gb
9
2026-06-03 via Nuitee
S
Stace solo_traveller au
10
Pros:

beautiful hotel, highly recommend

2026-06-02 via Nuitee
G
Gonzales solo_traveller pe
10
Pros:

El personal de primera!

Cons:

Los colchones

2026-05-31 via Nuitee
R
Robert couple de
8
El personal muy bien. Amable
Pros:

Muy bien la ubicación y el paisaje

Cons:

El desayuno muy básico y siempre fue lo mismo

2026-05-31 via Nuitee
P
pascal solo_traveller fr
6
Dommage !
Pros:

L'emplacement

Cons:

Accueil déplorable à la réception
Propreté à améliorer

2026-05-14 via Nuitee
I
Isabelle couple fr
10
Pros:

Emplacement au top , petit déjeuner de qualité et la gentillesse du personnel

2026-05-13 via Nuitee
V
Vasquez henao solo_traveller co
10
2026-05-13 via Nuitee
L
Lena solo_traveller de
9
2026-05-13 via Nuitee
I
Isabela couple co
7
Regular
Pros:

El personal

Cons:

Las habitaciones no son cómodas, las sábanas de mi cama se veían sucias

2026-05-12 via Nuitee
J
Jorge solo_traveller co
10
2026-05-12 via Nuitee
P
Pedro Valentin couple ar
3
2026-05-12 via Nuitee
J
Juan extended_group co
10
2026-05-11 via Nuitee
D
Dalma couple be
10
Ubicación inmejorable, típico, bonito… CAPUCCINO TOP
Pros:

Todo me gustó. Muy buena decisión escoger este hotel.
La ubicación inmejorable en Salento, super acogedor y típico el hotel. El cuarto si bien era pequeño tenía todo lo necesario, la ducha muy buena.
Tiene un restaurante en el hotel y a recalcar el capuccino que nos prepararon en el café!!! El mejor que tuvimos en Colombia!!

2026-05-11 via Nuitee
I
Iulian extended_group ro
10
We had a wonderful and relaxing stay with excellent hospitality.
Pros:

Everything was very clean and well maintained. The staff was extremely kind and helpful throughout our stay. The breakfast was good and sufficient enough to keep you full. The location was also very relaxing and beautiful.

Cons:

Nothing, everything was great.

2026-05-11 via Nuitee
A
Ana belen extended_group es
9
Bonita experiencia
Pros:

El desayuno, tanto el hall donde se ofrece como el desayuno incluido y la amabilidad de Álvaro y su compañera.

2026-05-11 via Nuitee