Hotel El Viajero Centro

Hotels
7.9 (651 reviews)
Calle del Porvenir No 35 - 68 , Cartagena de Indias , co

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
6.9
Several mentions of issues such as stained sheets and problems with the toilet.
Service
9.4
The staff is generally described as kind and helpful.
Location
9.9
Repeated mentions of a great central location.
Room Quality
7.4
Complaints about noise and rooms without proper windows.
Amenities
6.9
Complaints about lack of hot water and no breakfast service.
Value for Money
7.9
Mixed reviews with some dissatisfaction regarding amenities provided versus price.
Food and Beverage
6.4
No breakfast included and general complaints about food options.
Overall Experience
8.4
Mixed experience with good and bad feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:13

Property Description

Central Location
Located just a 5-minute walk from the bustling restaurants area, Hotel El Viajero in central Cartagena offers convenience and easy access to local attractions.

Comfortable Rooms
The bright and spacious rooms at El Viajero are tastefully decorated, featuring tiled floors, high ceilings, air conditioning, TVs, and private bathrooms, ensuring a comfortable stay for guests.

Convenient Amenities
Guests can enjoy the convenience of a PC room, common kitchen facilities, a reading room for relaxation, and on-site excursion bookings. With the beach just a 5-minute drive away and popular attractions like the Gold Museum and the Clock Tower a short car ride from the hotel, Hotel El Viajero offers the perfect blend of comfort and accessibility.

Book your stay at Hotel El Viajero now for a memorable experience in Cartagena.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.9
Based on 651 reviews
Cleanliness: 6.9
Service: 9.4
Location: 9.9
Room Quality: 7.4
Amenities: 6.9
Value for Money: 7.9
Food and Beverage: 6.4
Overall Experience: 8.4
F
Francisco de Assis extended_group br
9
Pros:

No coração do centro histórico, dentro da cidade amuralhada, perfeito para fazer tudo a pé!

2026-02-12 via Nuitee
C
Cathal couple au
10
2026-02-10 via Nuitee
C
carvalhinha couple br
4
Boa localização mas não gostamos do barulho da cozinha nem o quarto 0 confortável
Pros:

O atendimento e a localização

Cons:

O barulho a cama o banheiro…

2026-01-31 via Nuitee
S
Sandra family_with_children ar
7
Pros:

La ubicación es genial!!! Tiene aire acondicionado y el personal muy gentil

Cons:

La habitación que nos tocó era un poco incómoda, el baño muy chico

2026-01-28 via Nuitee
C
Colburn solo_traveller us
10
Pros:

location and size of roomware excellence

Cons:

nothing

2026-01-22 via Nuitee
R
Renan extended_group br
5
Pros:

Localização

Cons:

Somente água fria, sem frigobar

2026-01-21 via Nuitee
L
Laura solo_traveller co
8
Pros:

Es un hotel con buena ubicación en pleno centro de Cartagena. La atención es buena. A las habitaciones les hace falta luz natural. Creo que para el precio debería incluir desayuno.

2026-01-20 via Nuitee
M
Mario extended_group us
8
2026-01-20 via Nuitee
R
Ruth couple pa
8
Es todo lo q yo esperaba
Pros:

El trato q ofrecen, limpieza, cercania

Cons:

Tubimia unos problemita con el aire acondicionado despues se pudo solicionar

2026-01-19 via Nuitee
D
Daniel couple us
7
2026-01-19 via Nuitee
D
Daniela solo_traveller co
3
Cons:

En mi cama encontré un bicho que me picó, falta de aseo al parecer.

2026-01-19 via Nuitee
Y
Yuliana couple ar
7
Pros:

La ubicación

Cons:

No tenia agua caliente

2026-01-18 via Nuitee
I
IOANNIS family_with_children gr
8
2026-01-14 via Nuitee
M
Miguel Uriel couple co
6
Caro, ruidoso y decepcionante
Pros:

No ofrece desayuno.

Cons:

Mi experiencia en Hotel El Viajero fue decepcionante y contradictoria con lo que el propio hotel exige. En los pasillos hay ruido constante, gritos y desorden a cualquier hora, mientras en las habitaciones colocan avisos pidiendo “regular el volumen del televisor”. Coherencia cero.
El alojamiento se usa como simple “pasa-noche”, incluso para encuentros de prostitución con clientes, lo que afecta la seguridad, el descanso y la imagen del lugar. A primera hora la mucama toca la puerta para preguntar si se desea aseo, interrumpiendo el descanso sin previo acuerdo.
La habitación carece de un clóset adecuado y de ganchos suficientes; no hay secador de cabello, algo básico en hoteles de tres estrellas. Aunque cuenta con aire acondicionado, no proporcionan sábanas adecuadas para arroparse y, para rematar, ponen un aviso indicando subir el aire a 20–24 °C: frío sin abrigo. Las almohadas son duras e incómodas, lo que empeora la calidad del descanso.
No ofrecen desayuno, algo estándar que sí he recibido en hoteles 3 estrellas como Hotel Windsor Barranquilla y otros en Medellín. La zona, además, está saturada de prostitución, lo que termina desdibujando la imagen de la ciudad amurallada.
Para completar, el precio es alto para lo que realmente ofrece: servicios básicos ausentes, descanso deficiente y mala gestión del ruido. Conclusión: mucho aviso y poca gestión. Si piden normas, empiecen por cumplir lo básico.

2026-01-14 via Nuitee
V
victor mateo extended_group co
8
Pros:

Buen lugar, lo recomiendo y con buena ubicación

2026-01-07 via Nuitee
J
JUAN LUIS couple cr
8
Pros:

Trato de las personas

Cons:

N/A

2026-01-05 via Nuitee
R
Roberto La Maravilla couple it
6
Pros:

La Posizione in pieno centro

Cons:

Un hotel che non faccia la colazione al mattino

2026-01-03 via Nuitee
M
mahnaz solo_traveller no
1
Don’t stay there! No windows, no air, no sunlight, only lots of noise.
Pros:

The receptionists were kind

Cons:

Nothing to like about the property itself. No rooms have windows. There’s no hot water. When I still could cancel my reservation free of charge (24hrs before checking) I’ve texted them and asked if the rooms have real windows to fresh air. They didnt reply until 3-4 hrs before checking in. Meaning I couldn’t cancel my booking. They sent a video saying the rooms have windows, which they don’t! There are not windows, they open to the kitchen or the hallway, no light nor air. I’ve contacted booking.com and told them the hotel is not replying me. Booking.com didn’t do anything either, until it was too late, saying that I’m on the merci of the hotel if they want to cancel and refund me. I really don’t recommend to stay there. Worse than windows and fresh air and light is the amount of noise. You litterally can’t sleep. People are using the hall until 1-2 midnight, then it’s washing machine and dryer sound, then early in the morning people are making food and … it was the most dreadful stay I’ve ever had in my life.

2026-01-03 via Nuitee
S
silvestri couple br
10
2025-12-28 via Nuitee
J
Jorge Armando couple es
7
Posición fantástica!
Pros:

La posición del hotel es óptima! El hotel es céntrico y a pocos minutos a pie de cualquier atracción para visitar.
El personal del hotel muy amable y nos solucionó algunos problemas que hemos tenido.

Cons:

Hemos tenido que cambiar la habitación por un problema al inodoro, ya que se tapó fácilmente.
Además hemos encontrado las sábanas algo manchadas en ambas habitaciones.
Hemos tenido que pedir jabón ya que solo había una barrita pequeña para dos personas, en verano, y por dos días. En ninguna de las dos habitaciones había ganchos para colgar toallas mojadas después de ducha, con lo cual no sabíamos dónde apoyarlas

2025-12-24 via Nuitee