Hotel Zaraya

Hotels
8.8 (964 reviews)
Calle 11 N2-40 Centro , Cúcuta , co

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Service
Food Quality
Cons:
Cleanliness Issues
Maintenance Needs

Categories

Cleanliness
8.01
Noted issues with room cleanliness and strong chlorine odor.
Service
9.48
Friendly and accommodating staff, great hospitality.
Location
9.52
Excellent location, convenient and quiet despite being central.
Room Quality
8.47
Comfortable rooms, though some rooms noted to have maintenance issues.
Amenities
8.5
Good variety of amenities but mentioned areas needing upgrades.
Value for Money
8.96
Good pricing for the service provided, despite some issues.
Food and Beverage
8.51
Breakfast is good and complete, but some items lack variety.
Overall Experience
8.98
Generally good experience with some noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:43

Property Description

Luxurious Accommodations

Hotel Zaraya offers modern rooms with flat-screen TVs, air conditioning, and private balconies. The en suite bathrooms are stocked with complimentary toiletries, ensuring a comfortable stay for guests.

Relaxation and Convenience

Guests can unwind in the sauna or shared lounge, and take advantage of services like room service, laundry, and a 24-hour front desk. The hotel also features an outdoor pool and a bar, providing the perfect setting for relaxation and socializing.

Prime Location

Conveniently situated just 5 km from Camilo Daza International Airport, Hotel Zaraya is the ideal choice for travelers seeking comfort and convenience during their stay in Cúcuta.

Book your stay at Hotel Zaraya today for a memorable and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CUC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 964 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 8.51
Overall Experience: 8.98
Z
Zoraira Maria • extended_group • ve
9
Pros:

Ubicación

2026-07-18 • via Nuitee
L
Leslie • solo_traveller • co
10
2026-07-16 • via Nuitee
A
Alzate • family_with_children • co
7
Pros:

todo estuvo super bien.

2026-07-07 • via Nuitee
R
RAFAEL • couple • ve
6
Buen
Pros:

Ya

Cons:

Bien

2026-07-04 • via Nuitee
G
GlenysHid • solo_traveller • ve
8
2026-07-03 • via Nuitee
H
Harold Smith • solo_traveller • co
10
2026-07-02 • via Nuitee
D
Dany Alexander • couple • co
2
Mala Experiencia.
Pros:

La Ubicacion

Cons:

Mal servicio, los colchones terribles para el valor pagado, se hablo con el personal sel tema para solo quedarnos un dia y gozar de alguna devulucion de dinero a lo cualdijeron que no, practicamente nos vimos obligados a permanecer ahi pues ya habiamos pagado u costo alto por este mal servicio.

2026-06-30 • via Nuitee
A
Angélica • family_with_children • cl
10
Excelente
Pros:

Excelente atención e instalaciones bonitas y cuidadas.

2026-06-29 • via Nuitee
R
Raquel • solo_traveller • uy
2
Pros:

La ubicación

Cons:

La atención del señor muy mala. El desayuno pésimo.
La habitación súper incómoda, ni siquiera una mesita para apoyar las maletas, ni mesa de luz

2026-06-29 • via Nuitee
M
Miguelangel • solo_traveller • ve
9
Pros:

Ubicación Y limpieza

2026-06-24 • via Nuitee
R
Rodriguez • solo_traveller • ve
10
2026-06-21 • via Nuitee
E
EDUARDO • solo_traveller • cl
9
2026-06-10 • via Nuitee
J
Juan Fernando • solo_traveller • co
9
Pros:

Excelente habitación y sobre todo la ubicación.

2026-06-04 • via Nuitee
A
Amilcar • solo_traveller • ve
8
Area estrategica, Atencion del Personal my amable y serviciales, mucho respeto del personal.
Pros:

Ubicacion Atencion, Amabilidad del personal muy buena.

Cons:

Instalaciones, estan bonitas pero el aire falta de mantenimiento.

2026-06-02 • via Nuitee
M
Miguelangel • extended_group • ve
8
2026-05-30 • via Nuitee
N
Niño • solo_traveller • ve
8
Pros:

La ubicación y el desayuno

Cons:

Nada todo estuvo bien

2026-05-30 • via Nuitee
D
Diaz garcia • solo_traveller • ve
10
Pros:

La atención y el desayuno

2026-05-29 • via Nuitee
A
Alfredo Flores • solo_traveller • ve
8
Pros:

La ubicación

Cons:

Solicitar preferiblemente habitaciones que no den hacia la calle .

2026-05-29 • via Nuitee
J
JohnCastro23 • solo_traveller • co
8
2026-05-26 • via Nuitee
M
Marilena • solo_traveller • ec
10
Grata estancia en Cúcuta
Pros:

Una acertada elección, sin duda. Hotel de ambiente familiar y muy bien ubicado. La amabilidad del personal y la limpieza de la habitación, del baño y de las áreas comunes, son sus características más destacadas. La relación precio - valor es excelente. Recomendado.

2026-05-26 • via Nuitee