Roomzzz Chester City

Hotels
9.2 (1423 reviews)
Norroy House, Nuns Road , Chester , gb

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Children allowed
Pets allowed

Facilities

Air conditioning
Pets allowed
Lift / Elevator
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Central location
Friendly and helpful staff
Spotlessly clean
Value for money
Comfortable rooms
Cons:
Limited parking space
Room privacy issues
Air conditioning difficulties
Noise from a church clock
Delayed check-in

Categories

Cleanliness
9.38
Reviews frequently noted that the hotel was spotlessly clean and well maintained.
Service
9.85
Numerous mentions of friendly, helpful, and professional staff who provided excellent service.
Location
9.89
Multiple reviews praised the central location, walking distance to key attractions.
Room Quality
8.34
While generally good, some complaints were reported about room features like privacy issues.
Amenities
8.37
Mixed reviews about amenities with some issues noted regarding air conditioning and parking.
Value for Money
9.33
Positive sentiments regarding affordable pricing combined with good service.
Food and Beverage
8.88
Food options were not explicitly commented on, hence assigned standard quality for this hotel tier.
Overall Experience
9.55
Overall experiences were very positive, with many guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:08

Property Description

Luxurious Self-Catering Accommodation
Located next to Chester Racecourse, Roomzzz Chester offers modern apartments with free WiFi. Just a short walk from the city centre and a few miles from Chester Zoo, our apartments are the perfect base for your stay.

Fully Equipped Apartments
Each apartment at Roomzzz Chester is equipped with air conditioning, a kitchen with modern appliances, and a stylish bathroom with rain shower and premium toiletries from White Company.

Complimentary Breakfast
Start your day right with a complimentary coffee and croissant, available to all guests throughout their stay.

Experience convenience and comfort at Roomzzz Chester - book now for an unforgettable stay!

Important information:

Limited car-parking is available on site at GBP 15 per night, subject to availability on arrival.

The credit or debit card used to make or pay for the reservation has to be presented on arrival.

When booking 5 rooms or more, different policies and additional charges may apply.

Weekly housekeeping will replace daily housekeeping for any reservations made for 7 days or more.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1423 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.89
Room Quality: 8.34
Amenities: 8.37
Value for Money: 9.33
Food and Beverage: 8.88
Overall Experience: 9.55
H
Heidi • couple • gb
10
Great apartment
Pros:

The room was ready when we checked in a little early. All the staff we encountered were really friendly. The apartment was really spacious, modern, warm and with everything you could need in the kitchen. The shower was spacious and really hot. We had a lovely view over the racecourse. There were free hot drinks in reception 24 hours and croissants for breakfast. Great stay at a good price.

Cons:

Nothing

2026-03-07 • via Nuitee
D
Drew • couple • gb
10
2026-03-01 • via Nuitee
R
Robert • extended_group • gb
10
Pros:

Central location.
24hr reception, ccomplimentary croissants.
Room had everything we needed and more.

2026-03-01 • via Nuitee
P
Piper • solo_traveller • gb
7
Pros:

The location, staff, breakfast & coffee to go bar in reception

Cons:

The rooms weren’t overly clean, mirrors needed a good wipe down, bathroom was a bit dusty and had a smell

2026-02-28 • via Nuitee
T
Tina • couple • gb
9
Great location
Pros:

Great location. We were only there for 1 night, but there are kitchen facilities if you want. Complimentary hot drinks in reception, and croissants in the morning. Toiletries in the room, tea and coffee, and washing up liquid etc. Will stay again.

Cons:

There are road closures at the moment. We wasted about 20 minutes trying to get to the hotel. Sat nav was guiding us down the closed roads. Maybe, give guests an idea of the best roads to take, we got there by fluke in the end.

2026-02-24 • via Nuitee
R
Rich • couple • gb
10
2026-02-22 • via Nuitee
R
Rich • couple • gb
10
Pros:

Great location, great facilities, spotlessly clean, amazing staff, who go out of their way to make everything perfect

2026-02-22 • via Nuitee
M
Melissa • couple • gb
10
2026-02-22 • via Nuitee
P
Perri • couple • gb
9
I love staying here. Great location, clean & friendly staff
Pros:

I love the location and spaciousness of the rooms

Cons:

No smart tv in the penthouse which wasn't ideal and parking is expensive

2026-02-14 • via Nuitee
S
Sam • couple • gb
10
2026-02-10 • via Nuitee
A
Amy • couple • gb
6
Really liked the room, was very clean and had everything you’d need. Overall we would stay again
Pros:

The facilities were great

Cons:

We were kept awake all night by a water hammer. Every time someone turned a tap on or used the toilet it went off

2026-02-09 • via Nuitee
J
Jason • solo_traveller • gb
10
Great stay
Pros:

Great value for money, central to everything

2026-01-31 • via Nuitee
R
Reikira • extended_group • gb
10
2026-01-31 • via Nuitee
R
Rose • extended_group • gb
10
2026-01-27 • via Nuitee
B
Basnayaka • couple • gb
10
2026-01-26 • via Nuitee
J
Jesse • family_with_children • gb
9
2026-01-25 • via Nuitee
J
John • solo_traveller • gb
8
I will use RoomZZZ again
Pros:

3 staff on reception during my stay were excellent, helpful, chatty. Access to snacks and cool drinks without having to tussle with a machine was great .. the free coffee/tea machine was superb and free croissants in the morning and excellent start to the day

Cons:

all good

2026-01-23 • via Nuitee
L
Lucy • couple • gb
8
2026-01-22 • via Nuitee
D
Dawn • family_with_children • gb
8
2026-01-20 • via Nuitee
J
Jan • extended_group • gb
10
Wonderful place ideal for a visit to Chester
Pros:

Great stay , all you could need , location is spot on great view across racecourse . Fully equipped with nice little extras . Staff super friendly. Would book again next time . Few minutes walk into the high street .

Cons:

Nothing to dislike

2026-01-20 • via Nuitee