Roomzzz Chester City

Hotels
9.2 (1483 reviews)
Norroy House, Nuns Road , Chester , gb

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Dry cleaning
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Central location
Friendly and helpful staff
Spotlessly clean
Value for money
Comfortable rooms
Cons:
Limited parking space
Room privacy issues
Air conditioning difficulties
Noise from a church clock
Delayed check-in

Categories

Cleanliness
9.38
Reviews frequently noted that the hotel was spotlessly clean and well maintained.
Service
9.85
Numerous mentions of friendly, helpful, and professional staff who provided excellent service.
Location
9.89
Multiple reviews praised the central location, walking distance to key attractions.
Room Quality
8.34
While generally good, some complaints were reported about room features like privacy issues.
Amenities
8.37
Mixed reviews about amenities with some issues noted regarding air conditioning and parking.
Value for Money
9.33
Positive sentiments regarding affordable pricing combined with good service.
Food and Beverage
8.88
Food options were not explicitly commented on, hence assigned standard quality for this hotel tier.
Overall Experience
9.55
Overall experiences were very positive, with many guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:08

Property Description

Luxurious Self-Catering Accommodation
Located next to Chester Racecourse, Roomzzz Chester offers modern apartments with free WiFi. Just a short walk from the city centre and a few miles from Chester Zoo, our apartments are the perfect base for your stay.

Fully Equipped Apartments
Each apartment at Roomzzz Chester is equipped with air conditioning, a kitchen with modern appliances, and a stylish bathroom with rain shower and premium toiletries from White Company.

Complimentary Breakfast
Start your day right with a complimentary coffee and croissant, available to all guests throughout their stay.

Experience convenience and comfort at Roomzzz Chester - book now for an unforgettable stay!

Important information:

Limited car-parking is available on site at GBP 15 per night, subject to availability on arrival.

The credit or debit card used to make or pay for the reservation has to be presented on arrival.

When booking 5 rooms or more, different policies and additional charges may apply.

Weekly housekeeping will replace daily housekeeping for any reservations made for 7 days or more.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1483 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.89
Room Quality: 8.34
Amenities: 8.37
Value for Money: 9.33
Food and Beverage: 8.88
Overall Experience: 9.55
T
Tracey • solo_traveller • gb
10
Pros:

They always go over and above their duties to make you feel comfortable.

2026-06-19 • via Nuitee
L
Lynsey • solo_traveller • gb
8
Pros:

Lovely welcome . Loved the idea of free coffee and tea in the foyer available all day. We stayed in the penthouse suite . Was clean some stains in decor but nothing too bad . Lovely view from balcony .

2026-06-18 • via Nuitee
M
Michael • couple • gb
8
wonderful stay
Pros:

Staff on reception were very helpful and friendly. fabulous location ,we stayed in the Aintree room, which was really lovely.

Cons:

we could not get the cooker to work and there was no instructions. Also the freezer needed defrosting.

2026-06-15 • via Nuitee
D
Darren and Deb • solo_traveller • gb
10
2026-06-11 • via Nuitee
R
Romaninfinitus • NONE
10
Amazing stay
Pros:

We would just like to thank the lady on reception for an amazing service. She was so friendly and helpful.

2026-06-08 • via Tripadvisor
L
Laura • solo_traveller • gb
8
2026-06-08 • via Nuitee
T
tonip563 • Friends getaway • Goffs Oak, Broxbourne, Hertfordshire, England
10
Fantastic visit great customer service from franseca made the visit stress free after a worrying start to the weekend ..
Pros:

Great visit great service thanks

2026-06-04 • via Tripadvisor
1
14jp • NONE
10
Amazing apart hotel in brilliant location
Pros:

Amazing location right by the racecourse. Not far to walk into the city centre either which was brilliant. Nice 24 hour coffee/tea access (self serve) and lovely fresh croissants in the mornings also.

Lovely and comfortable beds also - better sleep than at home! Bonus of air conditioning in rooms during hot weather too!

Will definitely be back

2026-06-01 • via Tripadvisor
B
Basnayaka • couple • gb
9
2026-05-30 • via Nuitee
M
Mark • solo_traveller • au
9
Pros:

Location and comfort

2026-05-27 • via Nuitee
N
Natasha • couple • gb
10
2026-05-24 • via Nuitee
A
Alecia • solo_traveller • gb
8
Pros:

The location was great and the staff were very helpful. Parking was useful as well! Useful having the fridge and cooking appliances there and a nice touch adding the croissant in the morning (unfortunately, I'm imgluten free, so I couldn't have one, but it was a nice touch anyway! )

Cons:

The room was a bit dusty but its mainly because there was a lot of material objects in the room that collect it all up!

2026-05-17 • via Nuitee
S
Sharon • couple • gb
10
Great stay in a perfect location
Pros:

Perfect location with all the facilities you need

Cons:

Nothing

2026-05-14 • via Nuitee
J
JoR416 • Couples • Wirral, Merseyside, England
8
Another great stay
Pros:

We stayed here again for the 3 day Chester race meeting , which was perfect.

Great location and service as usual from the excellent staff , especially Dan.

We stayed in 2 of the Penthouses , which is lovely , but feel this year , they are in need of a little upgrade .

Look forward to staying again.

2026-05-10 • via Tripadvisor
W
Wendy • couple • gb
8
2026-05-10 • via Nuitee
J
Jayne Moran • solo_traveller • gb
10
10/10
Pros:

Very friendly, welcoming staff...
Complimentary tea/coffee & cold filtered water available 24hrs @ reception & croissants in the morning... nice touch!
Great location with a room overlooking the race course.
All areas kept spotlessly clean.
Room great... clean, tidy, lovely comfy bed with crisp white bedding & bathroom with lovely white fluffy towels.
Would definitely recommend & would definitely stay again!!

Cons:

Nothing not to like!!!!!

2026-05-10 • via Nuitee
B
Ben • couple • gb
7
Good but not quite ‘executive’
Pros:

View from the terrace amazing over the racecourse. Clean and spacious. Comfortable bed. Good high-flow shower. Excellent location - Chester centre minutes walk away. Right on the city walls.

Cons:

Decor was a bit tired. Furniture a bit sparse, colourless and functional. Kitchenette very thinly equipped. No bread knife and none available from reception. Bathroom door doesn’t fully fully close or lock. Lots of chipped paintwork and veneers damaged.
Nothing major, but not quite ‘executive suite’ standard.

2026-05-05 • via Nuitee
R
Romial • couple • gb
10
2026-05-04 • via Nuitee
M
Marie • solo_traveller • gb
10
Pros:

Great position especially for the race course. Shops 5 mins walk .

Cons:

Nothing

2026-05-03 • via Nuitee
D
Denise • extended_group • gb
9
Great value and close to the centre
Pros:

Location and kitchen facilities

Cons:

The coffee machine wasn’t working in reception

2026-05-02 • via Nuitee