Roomzzz Chester City

Hotels
9.2 (1423 reviews)
Norroy House, Nuns Road , Chester , gb

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Children allowed
Pets allowed

Facilities

Air conditioning
Pets allowed
Lift / Elevator
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Central location
Friendly and helpful staff
Spotlessly clean
Value for money
Comfortable rooms
Cons:
Limited parking space
Room privacy issues
Air conditioning difficulties
Noise from a church clock
Delayed check-in

Categories

Cleanliness
9.38
Reviews frequently noted that the hotel was spotlessly clean and well maintained.
Service
9.85
Numerous mentions of friendly, helpful, and professional staff who provided excellent service.
Location
9.89
Multiple reviews praised the central location, walking distance to key attractions.
Room Quality
8.34
While generally good, some complaints were reported about room features like privacy issues.
Amenities
8.37
Mixed reviews about amenities with some issues noted regarding air conditioning and parking.
Value for Money
9.33
Positive sentiments regarding affordable pricing combined with good service.
Food and Beverage
8.88
Food options were not explicitly commented on, hence assigned standard quality for this hotel tier.
Overall Experience
9.55
Overall experiences were very positive, with many guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:08

Property Description

Luxurious Self-Catering Accommodation
Located next to Chester Racecourse, Roomzzz Chester offers modern apartments with free WiFi. Just a short walk from the city centre and a few miles from Chester Zoo, our apartments are the perfect base for your stay.

Fully Equipped Apartments
Each apartment at Roomzzz Chester is equipped with air conditioning, a kitchen with modern appliances, and a stylish bathroom with rain shower and premium toiletries from White Company.

Complimentary Breakfast
Start your day right with a complimentary coffee and croissant, available to all guests throughout their stay.

Experience convenience and comfort at Roomzzz Chester - book now for an unforgettable stay!

Important information:

Limited car-parking is available on site at GBP 15 per night, subject to availability on arrival.

The credit or debit card used to make or pay for the reservation has to be presented on arrival.

When booking 5 rooms or more, different policies and additional charges may apply.

Weekly housekeeping will replace daily housekeeping for any reservations made for 7 days or more.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1423 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.89
Room Quality: 8.34
Amenities: 8.37
Value for Money: 9.33
Food and Beverage: 8.88
Overall Experience: 9.55
P
Perri • couple • gb
9
I love staying here. Great location, clean & friendly staff
Pros:

I love the location and spaciousness of the rooms

Cons:

No smart tv in the penthouse which wasn't ideal and parking is expensive

2026-02-14 • via Nuitee
S
Sam • couple • gb
10
2026-02-10 • via Nuitee
A
Amy • couple • gb
6
Really liked the room, was very clean and had everything you’d need. Overall we would stay again
Pros:

The facilities were great

Cons:

We were kept awake all night by a water hammer. Every time someone turned a tap on or used the toilet it went off

2026-02-09 • via Nuitee
R
Reikira • extended_group • gb
10
2026-01-31 • via Nuitee
J
Jason • solo_traveller • gb
10
Great stay
Pros:

Great value for money, central to everything

2026-01-31 • via Nuitee
R
Rose • extended_group • gb
10
2026-01-27 • via Nuitee
B
Basnayaka • couple • gb
10
2026-01-26 • via Nuitee
J
Jesse • family_with_children • gb
9
2026-01-25 • via Nuitee
J
John • solo_traveller • gb
8
I will use RoomZZZ again
Pros:

3 staff on reception during my stay were excellent, helpful, chatty. Access to snacks and cool drinks without having to tussle with a machine was great .. the free coffee/tea machine was superb and free croissants in the morning and excellent start to the day

Cons:

all good

2026-01-23 • via Nuitee
L
Lucy • couple • gb
8
2026-01-22 • via Nuitee
D
Dawn • family_with_children • gb
8
2026-01-20 • via Nuitee
J
Jan • extended_group • gb
10
Wonderful place ideal for a visit to Chester
Pros:

Great stay , all you could need , location is spot on great view across racecourse . Fully equipped with nice little extras . Staff super friendly. Would book again next time . Few minutes walk into the high street .

Cons:

Nothing to dislike

2026-01-20 • via Nuitee
V
Val • family_with_children • gb
10
Lovely hotel, excellent service and staff
Pros:

Great stay at this hotel. Very chic hotel, lovely decor. Staff were excellent and a credit to the company. I will definitely stay here again and I can definitely recommend this hotel .

Cons:

Nothing really tbh

2026-01-19 • via Nuitee
R
Robert • couple • gb
9
great location
Pros:

Staff really friendly and was very accommodating to our needs. Beds comfy and the view looking over the racecourse is stunning. Would stay here again.

2026-01-19 • via Nuitee
Z
Zoe • extended_group • gb
10
2026-01-19 • via Nuitee
I
Ian • couple • im
9
Enjoyed our stay here in Chester, expected a little more from from the penthouse suite.
Pros:

location was lovely and quiet. Views and kitchen facilities were very good . Bed was very comfortable and staff on reception at all times were lovely helpful and always tried to help. Couldn't fault the staff as they were great.
complimentary coffee 24/7 and breakfast croissant very nice.

Cons:

Apartment was a little tired in paint/decor and outdoor balcony furniture was not great. Rattan Sofa and chair only and cushions on them were poor I felt penthouse suite. Balconies not very private ,open view to apartments next door each side which was a little disappointing .

2026-01-19 • via Nuitee
J
Jazim • family_with_children • us
9
2026-01-19 • via Nuitee
M
Morris • couple • gb
5
2026-01-16 • via Nuitee
C
Chris • extended_group • gb
10
2026-01-15 • via Nuitee
V
Vikki • couple • gb
9
Great location, service, facilities and location
Pros:

Lovely room. Pleasant staff. Nice and clean

Cons:

The TV in our room didn’t work. The guy on reception worked really hard to fix it to no avail. Luckily there was another room available so we just moved

2026-01-15 • via Nuitee