Orange Grove Hotel & Gardens

Hotels
8.1 (2050 reviews)
Coldeast Drive , Southampton , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent breakfast
Cons:
Cleanliness issues
Heating problems

Categories

Cleanliness
6.93
Several mentions of cleanliness issues such as soiled chairs and stains.
Service
8.9
Consistently praised friendly staff and service.
Location
8.44
Great location but a bit out of the way for certain activities.
Room Quality
7.39
Comfortable rooms noted, but some decor issues mentioned.
Amenities
7.92
Facilities noted but some finishing touches missing.
Value for Money
8.38
Considered good value based on price.
Food and Beverage
8.93
Highly praised breakfast and restaurant quality.
Overall Experience
7.9
Generally positive sentiments, with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:00

Property Description

Luxurious Accommodation

Indulge in the ultimate comfort at The Mansion in Southampton. With family rooms, fully equipped kitchens, and free toiletries, each unit offers a relaxing retreat. Enjoy the convenience of a flat-screen TV, kettle, and private bathroom in every room.

Delicious Dining Options

Savour delectable meals at our family-friendly restaurant offering a variety of British cuisine. Start your day with a hearty Full English/Irish breakfast or unwind with warm dishes and refreshing juice. Don't miss out on our à la carte menu for a delightful dining experience.

Scenic Garden Views

Relax and unwind in our garden view rooms, providing a tranquil escape from the bustling city. Take a stroll in the garden or enjoy outdoor play equipment available for guests. Experience serenity at The Mansion - book your stay now for a memorable getaway.

Important information:

Please note that the restaurant and bar is not open for dinner or lunch on Monday and Tuesday from 01/01/26 to 28/02/26.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for £15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2050 reviews
Cleanliness: 6.93
Service: 8.9
Location: 8.44
Room Quality: 7.39
Amenities: 7.92
Value for Money: 8.38
Food and Beverage: 8.93
Overall Experience: 7.9
P
Peter couple gb
1
Shocking
Pros:

Nothing

Cons:

It was dirty and alternative room was smelly

2026-07-18 via Nuitee
C
Catherine solo_traveller fr
7
Un faux standing assez décevant.
Pros:

L'extérieur est magnifique quand on arrive de nuit. On croit donc que l'on va vivre un peu la vie de château au cœur d'un beau parc. La chambre familiale est suffisamment spacieuse. Produits de toilette de qualité. Propreté correcte.

Cons:

Nous étions logés dans les anciens communs. Rien de grave pour une nuit. Cependant, pas de poubelle dans la minuscule salle de bain. Les fenêtres ne s'ouvraient pas alors que la canicule frappait. Un seul petit ventilateur pour deux pièces. Le "English breakfast " était gras, avec un seul toast et une quantité mesurée voire chiche, sans produits frais. Malgré le tarif, nous nous sommes sentis relégués comme les domestiques des Bennet dans Pride and prejudice

2026-07-17 via Nuitee
P
Paul solo_traveller gb
10
Overnight Stay
Pros:

The hotel is stylish and comfortable. The staff are friendly. Most of all the good is delicious 😋

2026-07-17 via Nuitee
S
Sarah couple gb
7
Very friendly and helpful staff. Nice hotel.
Pros:

Very nice room with lots of space and lovely views.

Cons:

The shower was no good as no pressure, so didn’t feel like you were having a nice wash. Also, the waste hole in the little basin was very worn and looked old and not in keeping with everything else. We also asked for some larger mugs as the mugs in the room were expresso size so no good for tea! Otherwise a very comfortable and lovely size room.

2026-07-16 via Nuitee
M
Matthew couple gb
8
2026-07-16 via Nuitee
D
Darren solo_traveller gb
6
Pros:

The building and grounds are beautiful. Breakfast was very good. The staff when you eventually found them were very good. The apartments are huge and well equipped.

Cons:

This is not a 5 star hotel, we were in the apartments on the 3rd floor and no lifts. The apartment was like an oven, no air con and being at the top of the building nowhere for the heat to go. They eventually cobbled together a very noisy air con unit stolen from an outside pod which was stood on a chair with a very short hose going out the window which was sealed up with towels. It just about cooled the room to just below oven temperature but dropped a puddle of water on the floor that my wife slipped on during the night. We didn't sleep well it was an expensive, hot, uncomfortable night. In the winter it will probably be fine but don't go in the summer unless you want baking at gas mark 6 during your stay.

2026-07-15 via Nuitee
T
Tricia solo_traveller gb
10
One night stay
Pros:

Great location, room and breakfast.
Staff very friendly.
Would definitely recommend and I'd stay here again.

Cons:

Nothing I didn't like.

2026-07-15 via Nuitee
C
Christian extended_group de
8
Outstanding mit aussergewöhnlichem Frühstück
Pros:

Tolles Familienzimmer mit Raindance begehbare Dusche. Klimatisierter Aufenthaltsraum „Admirals Room“. Ein aussergewöhnliches Frühstück auf hohem geschmacklichem Niveau. Jederzeit wieder buchen!

Cons:

Zimmer nicht klimatisiert. Der Kaffee war abgestandener Filterkaffee. Das muss besser gehen!

2026-07-14 via Nuitee
P
Phillipa couple us
8
Nice location. Depends what you are looking for.
Pros:

Nice presentation. Friendly professional staff. Clean room. Enjoyed our meals at the hotel. Nicely presented. Friendly service.

Cons:

Had no way to cool down The Heat in the room. Small fan provided was propped on a chair all night to try and get cool air but without benefit. Totally Understand the heat wave has been extraordinary but nothing done or offered to help us as guests get comfortable. We were aware there is no lift at the hotel so chose the ‘basement apartment’ for our stay as we have two large suitcases. We were told we had been upgraded but unfortunately our stay now involved 3 flights of stairs and three heavy fire doors to get through. No offer was made to assist with bags to go upstairs on check in. A young lady said she would help carry our bags downstairs when we checked out which did not seem right.

2026-07-13 via Nuitee
V
Vishnu solo_traveller gb
8
2026-07-13 via Nuitee
E
Emma couple gb
10
Beautiful setting rooms food and staff amazing and had a lovely stay couldn’t have asked for more. We will be back 🙂
Pros:

Amazing, the hotel itself and the grounds are stunning. Staff were incredibly helpful. Our room (apartment) was spacious and had everything we needed. We had dinner in the restaurant gave us a free drink as it was my other half’s birthday. The food was amazing. Evening drinks on the patio. They had a singer which was lovely. Couldn’t have asked for more 10/10

Cons:

Nothing couldn’t have asked for more.

2026-07-12 via Nuitee
D
Derek couple gb
7
2026-07-11 via Nuitee
R
Rosie couple gb
7
2026-07-09 via Nuitee
L
Louise couple gb
4
Basic room but there were some positives, the gardens, terrace and staff
Pros:

The staff were friendly and helpful. The terrace and garden areas were stunning. Bed was comfortable

Cons:

Our room felt like it was old staff quarters, extremely basic, bed albeit comfortable with 2 side tables, in a separate area by the bathroom there was a table to sit and have coffee. No where to put luggage except on the floor. TV didn’t work properly, couldn’t connect to the WiFi to use laptop to watch a film.

It was extremely run down, felt damp on arrival presumably due to the heat and not being aired out or air conditioned. The bathroom was in dyer need of updating the shower had black mould in and smelt, the sink was great either, the grouting was missing from the tiles on the floor. The shower and shower head had pink biofilm build up where it had not been cleaned properly.

The lack of attention to this room screamed they didn’t really care about the guests that stay in them. The they seemingly thought adding some pretty wall paper to one wall would make all the difference. Little care had gone into the finer details to upgrade the room to make it like a hotel like rather than hostel like.

We booked last minute and arrived late and was just a bed to stay in for us at that point, so didn’t feel need to raise the issues. If we were staying longer than one night though we would have definitely spoken to someone.

2026-07-08 via Nuitee
E
Elizabeth couple gb
7
Liked a lot of things especially staff but felt it was a bit overpriced when compared with other places we have stayed.
Pros:

Lovely building and grounds.
Bed and pillows were great also towels and fan.
Staff were lovely - very helpful.

Cons:

Bedroom was very basic. Tiny shower which leaked into bathroom area badly. Nowhere suitable to dry hair or apply makeup. No dressing table etc. WiFi wouldn’t work in our room. Would have liked cereal and toast at breakfast but was not an option.

2026-07-07 via Nuitee
I
Ian couple au
9
Great value and unique accommodation
Pros:

Staff were fabulous and wonderful old building that had been modernized

Cons:

I now we booked a basement apartment but the stairs were a bit of a problem.Needs a proper handrail and maybe non slip on the steps

2026-07-07 via Nuitee
D
Daniela family_with_children ch
9
2026-07-06 via Nuitee
S
Susan extended_group gb
8
2026-07-05 via Nuitee
H
Henry solo_traveller gb
8
Pros:

Well presented and easy check in

Cons:

Breakfast is quite late if needing to get away early

2026-07-05 via Nuitee
C
Catherine solo_traveller gb
8
2026-07-04 via Nuitee