Hotel Metropolitano

Hotels
•
Independent
7.8 (53 reviews)
Calle 7 No 5-45, Neiva, Huila, 410001 , Neiva , CO
60-8-8632484

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Pets allowed

Facilities

Free breakfast
Front entrance ramp
Proposal/romance packages available
Free WiFi
24-hour front desk
Luggage storage
Elevator
ATM/banking
Television in common areas
Free breakfast
See all facilities

Review Highlights

Pros:
Courteous staff
Good breakfast
Cons:
Bugs in the room
Trash and beggars in the neighborhood

Categories

Cleanliness
5.33
The property is in an older neighborhood with a lot of trash and beggars nearby, which negatively impacts cleanliness.
Service
8.82
The staff is courteous, meeting expectations for service at this hotel tier.
Location
6.83
The neighborhood's appearance due to trash and beggars affects the location sentiment.
Room Quality
7.83
The presence of bugs negatively impacts the overall perception of room quality.
Amenities
8.82
Standard quality for this hotel tier.
Value for Money
8.32
Standard quality for this hotel tier.
Food and Beverage
8.32
Breakfast is good, reflecting positively in food and beverage quality.
Overall Experience
8.13
A mixed experience due to cleanliness issues, but positive staff interaction and good breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:25

Property Description

Experience the vibrant heart of Neiva at Hotel Metropolitano, where comfort and convenience seamlessly blend for an unforgettable stay.

Exceptional Comfort
Relax in one of our 42 well-appointed guestrooms featuring Select Comfort beds with premium bedding. Enjoy modern amenities, including plasma televisions, minibars, and complimentary high-speed internet access.

Culinary Delights
Savor delicious meals at our on-site restaurant or grab a quick snack at the cozy coffee shop/café. Start your day right with a complimentary full breakfast served from 7:00 AM to 9:30 AM. Room service is available 24/7 for your dining pleasure.

Prime Location
Nestled within walking distance to key attractions like Neiva Cathedral and Santander Park, our hotel places you at the center of cultural experiences, making it easy to explore iconic sites.

Don’t miss out on an exceptional experience – book your stay at Hotel Metropolitano today!

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • Children may not be eligible for complimentary breakfast.
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: NVA

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Parking

    Parking height restrictions apply

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

7.8
Based on 53 reviews
Cleanliness: 5.33
Service: 8.82
Location: 6.83
Room Quality: 7.83
Amenities: 8.82
Value for Money: 8.32
Food and Beverage: 8.32
Overall Experience: 8.13
K
Keith
2
Pros:

Property is in older neighborhood with lot of trash and beggars near by! The staff is courteous and the breakfast is good. Got bitten by bugs each night I was there on my arms and legs so I left

2025-09-12 • via Nuitee
C
carolina
8
Pros:

EL PERSONAL MUY AMABLE, NO TIENE AGUA CALIENTE,

2025-06-20 • via Nuitee
B
Benjamin
6
Pros:

Good location, but no water pressure, specially no hot water.

2025-06-02 • via Nuitee
T
Tomas • partner
6
Pros:

No tenían agua caliente, no tenían cobija los casino que están frente se escucha en la habitación el personal muy atento y dedicado

2025-03-30 • via Nuitee
A
Ayele
6
Pros:

Decent, friendly staff

2024-12-15 • via Nuitee
Y
Yoel
8
Pros:

Bathrooms have no hot water and showers leak water on the floors other than that its Ok for the price.

2024-11-26 • via Nuitee
A
Aurelio • friends
2
Pros:

I got a room and overnight I developed Bugbites on my body.
I informed the Hotel manager and showed them the bites all over my body as well as pictures of the bites, they moved me to another room. Unfortunately , I was already affected.

2024-08-28 • via Nuitee
S
Scott
6
Pay attention
Pros:

If you get a room facing the street - don’t expect to sleep - I thought I had the windows open - I didn’t. This is the first area of Colombia I didn’t feel safe in - day but especially night. As other reviews have said - there is little to eat close to the hotel. The water is cold in the morning and luke warm in the evening. I rarely say this but I definitely wouldn’t come back here

2024-08-11 • via Nuitee
E
Eduardo
6
Pros:

Elevator was broken so going up 7 floors to get to my room was interesting.

2024-05-19 • via Nuitee
D
Diego
10
Pros:

the people at the lobby are great and treat me like family

2024-05-01 • via Nuitee
W
Waleska • family
10
Pros:

La propiedad muy adecuada excelente servicio muy atentos .. lo unico que no me gusto es la huvicación ...mucho deambulante y se ve sucia el area...

2024-03-01 • via Nuitee
C
Carlos César
2
Pros:

A água do banheiro não esquentava tanto da ducha como da pia, o ar condicionado barulhento, o quarto não dispõe de isolamento acústico, muito barulho quarto, foi pesadelo sem fim,

2024-02-22 • via Nuitee
V
Verified traveler
8
Opción decente para pernoctar en centro de Neiva
Pros:

En general aceptable. Habitación cómoda y servicio aceptable. Desayuno completo y agradable. Lo único es que el parqueadero está a 1 cuadra del hotel y cuando llegamos no había espacio. Tocó esperar hasta que saliera un vehículo para poder estacionar.

2024-01-16 • via Nuitee
N
Nazabel
8
Bueno y amables
Pros:

No hay suficientes empleados y algunas veces no atienden a tiempo la portería, no toda la ventana tenía cortina oscura

2023-11-01 • via Nuitee
E
ELKIN YESID
8
Pros:

Bien

2023-09-23 • via Nuitee
G
Gregory
10
Pros:

Stayed here overnight on a road trip, so I unfortunately lost the time to get to know Neiva. The hotel is located right in the centro and seems to be surrounded by many points of interest and restaurants. I arrived late, around 9 PM and the entrance was secure, the desk attendant was attentive and followed great safety protocols and was helpful. Good experience even for a limited stay. The bed/room was quite comfortable, too.

2023-07-27 • via Nuitee
J
Juan • family
6
Pros:

Muy normal para el precio

2023-05-20 • via Nuitee
D
Diego • family
10
Pros:

great staff

2023-04-19 • via Nuitee
J
Jose • partner
4
Pros:

Not clean

2023-03-23 • via Nuitee
T
Timothy
6
Pros:

Staff are great & very helpful. No hot water but you really don’t need it since it’s hot outside. AC in the rooms & seems pretty sound proof. All in it’s good for the area

2022-09-16 • via Nuitee