Hotel Metropolitano

Hotels
8.2 (218 reviews)
Calle 7 # 5- 45 , Neiva , co

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Central location
Friendly/helpful staff
Good breakfast
Large parking
Generally comfortable rooms (for many guests)
Cons:
Poor WiFi and TV signal
Cleanliness issues in some rooms (dirty bathrooms, hairs, stained surfaces)
Inconsistent A/C / hot water problems
Reception/service lapses (night receptionist, check-in availability)
Worn/old room furnishings and plastic-covered pillows

Categories

Cleanliness
6.5
Mixed reports: several guests praised room cleanliness, but multiple strong complaints about dirty bathrooms, hairs on bedding, stained/peeling walls, dusty panels and floors, and insects lower this score.
Service
8.9
Generally praised staff for friendliness and helpfulness at front desk and breakfast staff, though there are notable negative incidents (rude night receptionist, check-in problems, limited 24h reception) that prevent a top score.
Location
9.3
Consistently described as very central and convenient for events; location is one of the strongest positive points across reviews.
Room Quality
7.2
Rooms seen as comfortable by some, but several mentions of worn furnishings, noisy plastic-covered pillows/mattress, A/C that cycles poorly, and basic/aged room fittings reduce this rating.
Amenities
6.8
Repeated complaints about very poor WiFi and TV signal, inconsistent hot water and limited restaurant hours; positives include ample parking but overall amenities are weak.
Value for Money
8.4
Mixed but leaning positive: some guests explicitly called it good price-quality, while others reported unexpected price increases at check-in; overall perceived as fair value.
Food and Beverage
9
Breakfast is frequently praised (good service and quality), though restaurant service is limited to mornings; overall F&B is a clear strength.
Overall Experience
9.5
Despite some strong negative incidents (cleanliness and amenity failures), the majority of stays were described as comfortable, pleasant and recommendable with helpful staff and great location — raising the aggregated overall experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 12:33

Property Description

Central Location and Convenience
Hotel Metropolitano, situated in the heart of Neiva, offers a prime location just 50 meters from Santander Park and the bustling commercial area. Guests can enjoy the convenience of being centrally located for both business and leisure activities.

Comfortable Rooms with Stunning Views
Each room at Hotel Metropolitano is equipped with modern amenities such as a TV, air conditioning, and a minibar. Guests can unwind in the comfort of their rooms while enjoying scenic views of the mountains and the city. The private bathrooms are stocked with complimentary toiletries for added convenience.

Exceptional Services and Facilities
Experience top-notch hospitality with a 24-hour front desk, a shared lounge, a tour desk, and luggage storage provided by Hotel Metropolitano. Additionally, guests can stay connected with free WiFi access and start their day right with a complimentary breakfast.

Book your stay at Hotel Metropolitano now for a memorable and convenient experience in Neiva.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: NVA

Location

Guest Reviews

8.2
Based on 218 reviews
Cleanliness: 6.5
Service: 8.9
Location: 9.3
Room Quality: 7.2
Amenities: 6.8
Value for Money: 8.4
Food and Beverage: 9
Overall Experience: 9.5
S
Santiago • solo_traveller • co
9
2026-08-04 • via Nuitee
S
Sandra • solo_traveller • co
8
Pros:

La atencion del personal, la disponibilidad de parqueadero, el aire acondicionado y el aislamiento del ruido

Cons:

Las almohadas y el colchon forrados en un plastico que suena, dificil manejar los canalrs de tv

2026-07-15 • via Nuitee
J
Josue • couple • co
6
Pueden mejorar
Pros:

Central

Cons:

No abren rápido

2026-07-08 • via Nuitee
C
Connie • family_with_children • us
5
It did the job i guess
Pros:

The staff was great. From the front desk to the ladies making our breakfast. All was kind and very helpful

Cons:

Wifi didnt work half the time. It would constantly disconnect throughout the day. It only worked during the wee hours of the morning. It really sucked because i reached out about the many reviews that claimed this and i was assured the wifi was reliable as I would be working while being there. Also theres no hot water which in my opinion should be stated when booking.

2026-07-01 • via Nuitee
E
Erica María • solo_traveller • us
5
Pros:

La ubicación ion, cerca de los eventos.

Cons:

La tensión del personal al de el comedor no fue muy amable.

2026-06-30 • via Nuitee
A
Andrea • couple • co
6
Elegiria otro
Pros:

Tiene ubicación central

Cons:

Es un hotel básico, le falta mantenimiento, es viejito, las cosas en la habitación se veían bastante desgastadas

2026-06-27 • via Nuitee
C
Carolina • solo_traveller • co
8
2026-06-22 • via Nuitee
S
Santiago • solo_traveller • co
9
2026-06-16 • via Nuitee
O
Orlando • solo_traveller • co
9
Pros:

Muy amable el personal disposición en cualquier requerimiento ubicación muy buena muy recomendable, un lugar más en el cual viajaré disfrutar del entorno

2026-06-07 • via Nuitee
L
Lisset • solo_traveller • co
8
2026-06-07 • via Nuitee
J
Juan • couple • co
10
2026-06-06 • via Nuitee
F
Ferhuelgos • solo_traveller • co
9
Pros:

La ubicación y el desayuno

Cons:

Estar más atentos en la porteria

2026-05-26 • via Nuitee
C
Cerra • solo_traveller • co
6
Cosas por mejorar...
Cons:

Muy mala la señal de WiFi y peor aún la señal de televisión, muy malo en este sentido.

2026-05-25 • via Nuitee
A
Andrea • couple • co
7
Pros:

Las habitaciones son limpias, buena dotación

Cons:

La ubicación es particularmente muy céntrica. De otra parte, las instalaciones y el comedor no cuentan con aire acondicionado y son básicas.

2026-05-20 • via Nuitee
R
Reyes • solo_traveller • co
9
2026-05-18 • via Nuitee
A
ANGIE LIZETH • couple • co
8
2026-05-17 • via Nuitee
L
Leandro • couple • co
9
2026-05-15 • via Nuitee
L
Luisa Marina • couple • co
10
2026-05-14 • via Nuitee
L
Luis Fernando • solo_traveller • co
8
cumplió con las espectativas
Pros:

En general cómoda y buen desayuno

Cons:

los muebles auxiliares

2026-05-14 • via Nuitee
T
TATIANA • couple • co
10
Estadía cómoda y agradable
Pros:

La estadía fue muy agradable. Destaco la tranquilidad de la habitación, la amabilidad del personal y la limpieza de las instalaciones. La ubicación del hotel también es muy conveniente

2026-05-13 • via Nuitee