Scala de Faro

Hotels
9.4 (197 reviews)
28 Zampeliou , Chania Town , GR

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Wonderful staff and service
Great location with cozy atmosphere
Cons:
Noise from external air conditioning units
Breakfast could offer more variety

Categories

Cleanliness
9.4
The rooms were beautifully decorated, clean and spacious.
Service
9.9
Staff, particularly Anita and Ada, went above and beyond and were very helpful.
Location
9.9
Located at the heart of the old harbour, central to restaurants and shops.
Room Quality
9.4
Beautifully decorated, cozy rooms; however, there was some noise from surrounding areas.
Amenities
8.9
Standard amenities that meet expectations for this hotel tier.
Value for Money
9.4
Overall value aligns well with expectations given the location and service.
Food and Beverage
8.4
Breakfast was good but lacked variety; coffee and pastries could improve.
Overall Experience
9.9
Overall, a fabulous stay with many positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 18:37

Property Description

Luxury Accommodation in Chania Old Town

Unwind in Comfort: Scala de Faro offers rooms with a TV, seating area, and private bathroom with deluxe amenities. Enjoy stunning views of the sea or mountains while sipping on your coffee.

Exceptional Service: Our 24-hour front desk is ready to assist you anytime during your stay, ensuring a seamless and enjoyable experience.

Prime Location: Situated just 100 meters from the Archaeological Museum of Chania, Scala de Faro provides easy access to explore the rich history and charm of Chania Old Town.

Experience luxury and convenience at Scala de Faro. Book now for an unforgettable stay in Chania Town.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHQ

Location

Guest Reviews

9.4
Based on 197 reviews
Cleanliness: 9.4
Service: 9.9
Location: 9.9
Room Quality: 9.4
Amenities: 8.9
Value for Money: 9.4
Food and Beverage: 8.4
Overall Experience: 9.9
R
RICARDO • couple • co
9
Pros:

Very nice room

Cons:

In apure of having Windows with isolation, loud music can be heard at night time

2026-10-21 • via Nuitee
F
Frank • couple • de
9
2026-10-16 • via Nuitee
H
Hisham • couple • us
2
In my 48 years of numerous travels and hotel stays, the worst experience by far.
Pros:

Nothing

Cons:

Inability to get my luggage to the hotel as cars are not allowed in the harbor areas where it is located
I had to carry 3 - 23 kg suitcases, each at a time, for a ten minute up and downhill walk then go back to the car and get another one, etc It took me more than an hour and half to get my luggage to the hotel and it was cold and raining all the time and I didn’t have an umbrella. What a night mare it was. Absolutely unacceptable to treat customers like this. It’s not a cheap youth hostel. Their prices don’t reflect the ABCs of basic decency and helping their clients
The hotel told me no porter was available to help and that I had to book the porter well in advance !!
To start with I didn’t know that no traffic is shared around the hotel. Neither booking. com nor the hotel told me about it when I booked and in my view, it as against all basic norms of decency and customer service to run a hotel in this area without having a porter available 24/7 !!
What if somebody has to leave for an emergency in the middle of the night. How can they transport their luggage?
Breakfast was very poor
I had to wait for twenty minutes to have anything to eat because they ran out of everything at the same time!! No eggs tomatoes cucumber coffee orange juice … and the choices were extremely limited and poor

2026-10-15 • via Nuitee
S
SonnyInMtl • solo_traveller • ca
10
Great boutique hotel.
Pros:

Beautiful, spacious room. The location was amazing and the staff was very friendly and helpful. Our room had a great view...

Cons:

I suppose the downside to being in the center of the old town is no cars can get to the location, so you do have to walk about 7 minutes with your luggage. I would say it was worth the effort though.

2026-10-07 • via Nuitee
D
Denys • solo_traveller • ua
9
2026-09-04 • via Nuitee
N
Natalia • solo_traveller • us
10
2026-08-28 • via Nuitee
A
Adi • solo_traveller • il
10
Perfect ! Can't wait to come back
Pros:

We had a perfect experience!
First of all, the location simply couldn’t be better: waking up in the morning to the beautiful blue sea, enjoying the nightlife of the gorgeous old harbor, with all the restaurants and entertainment just a few steps away.
We booked room B6, which is larger than average, and were given a beautiful, huge, stylish and comfortable room. Simply perfect!
The breakfasts were elegant and beautifully presented, and everything was clean and beautifully designed.
And the highlight of all: the amazing hotel staff.
Everyone was professional and caring. They went above and beyond to make sure we felt comfortable and had everything we needed. I would especially like to mention Anita and Angie and thank them once again.
There is no doubt that we will return to this hotel!

2026-08-25 • via Nuitee
A
Adi • solo_traveller • il
10
2026-08-25 • via Nuitee
S
Stephen • couple • gb
6
Great view but cheaply run and definitely not 5*
Pros:

Great location and view, good room size with tasteful decor

Cons:

The bathroom in our suite was awful. Poorly done, water leaked everywhere and had caused flooring to become warped and sticking up dangerously. There was nowhere to put any bathroom products, towels etc, and nowhere to get ready. Other things were cheap, like the tissues and loo roll were industrial 1* quality. The sofas were also cheap quality and uncomfortable. The space and the view were very good however, and the bed was comfortable.

The breakfast was buffet style and again, something you’d expect in a low-cost B&B. Extremely poor compared to other properties in Chania town that we’ve stayed in over the years.

2026-08-18 • via Nuitee
K
khadija • solo_traveller • az
10
Pros:

Çalışanları
Otelin yerini
Kahvaltını
Hidmet yüksek seviyyede

2026-08-17 • via Nuitee
J
John • solo_traveller • au
10
2026-08-17 • via Nuitee
I
Inger • solo_traveller • no
9
2026-08-14 • via Nuitee
O
Olivier • couple • fr
10
Pros:

Very central location, cute hotel clean and modern

2026-08-13 • via Nuitee
A
Ayden • couple • il
10
מלון בוטיק מושלם, שירות מעולה, ארוחת בוקר טובה, במיקום מרכזי קרוב להכל, אחזור בהחלט בביקור הבא בחאניה
2026-08-12 • via Nuitee
J
Julie • family_with_children • fr
10
Super séjour
Pros:

Hôtel idéalement situé, en plein cœur du centre ville, hôtel très propre, petit déjeuner parfait, personnel très agréable

2026-08-11 • via Nuitee
S
Shayma • extended_group • qa
9
Excellent staff, service, and location
Pros:

Staff & location

2026-08-10 • via Nuitee
K
khadija • solo_traveller • az
10
Pros:

Çalışanlar semimi,gülerüzlü,mehribandırlar.her şeyde yardımçı oldular.otel temiz,seliqeli.kahvaltısı mükemmel idi.razı qaldıq.bir daja gələrikse yene bu oteli seçerim

2026-08-09 • via Nuitee
Y
Yassine • family_with_children • ch
10
2026-08-02 • via Nuitee
K
Kristine • couple • us
10
2026-07-05 • via Nuitee
U
Ursula • solo_traveller • ch
10
Perfect.
Pros:

From the very many hotels I stay in every year, this is by far my preferred room. Lean yet cozy design, spacious and well equipped and the most amazing view, you can see the lighthouse from the (very comfortable) bed. The hotel is very small, so no real infrastructure, but in the perfect spot in the old town above the harbor, so all bars and restaurants just a few steps away. Lovely team, good breakfast and just an overall feeling of calm and beauty.

Cons:

It's a bit pricy, but worth every cent!

2026-06-29 • via Nuitee