Element Dallas Love Field

I got charged twice

Reliable. Good breakfast

Breakfast was fine. Coffee was really strong, maybe too strong. Lots of tv channels.

I liked the location as I flew into Love Field. Also like the location as it was close to a DART station which I used. Breakfast was good.

The people

Room was clean, cool, and comfortable. Staff was friendly and helpful. I requested to be moved to another room due to a barking dog in the room next to me and they handled that quickly and with no fuss. The only negative to the room was one of the electrical outlets on the bedside lamp did not work.

Friendly helpful staff. Comfortable rooms with delightful beds. Shower was great! Nice breakfast/area.

The room was very nice but the neighborhood had alot of homeless people and the parking is wide open. People who lived in the apartments behind were parking and getting deliveries in the hotel parking lot. There are a few food options nearby. Staff was very nice and knowledgeable.

Limpa e ampla

Location close to airport was amazing.

Facilities and Room were nice, distance from airport was perfect for early flight. Breakfast was great.

It very clean and the staff friendly.

I stayed here for a week and after four days developed bites and rashes all over my body. I informed the front desk and was moved to another room for the last two nights, with a promise of compensation. No manager was on duty at the time. Days later, I still hadn’t received a call from a manager. Each time I tried to follow up, my calls went unanswered—until I called from a different number, at which point they picked up immediately. I was then told the manager “wasn’t available until later.” The hotel itself was fine, but the staff’s lack of follow-through and assistance was unacceptable. I’m still dealing with the aftermath of this experience. I won’t be returning or recommending this property.

We chose this hotel because of a promo for Free Parking when reserving a King Suite. When we arrived the receptionist said they never give free parking. I showed her a screenshot of the reservation which showed free parking. She then gave us the stinkiest room.

Nice clean and new hotel with nice staff. Kind of strange industrial airport parking & rental car kind of neighborhood

Nobody hardly ever at front desk. Might as well be the Aloft!

Love the person that I checked in with she was super friendly and awesome

Very busy and noisy hotel. Not enough parking.

This is my second time at this property which is both an Element and an Aloft. The last time the front desk was chaotic and disorganized - staff chatting with friends, getting in each others way, slow and confused. Maybe a one-off, it happens.

But this time, while they acknowledged that we had pre-paid Expedia reservations, the desk clerk could not give us a room. Why? Don't know.

We were asked to wait for the manager. So we waited. And waited. And finally I gave up, went to the desk and paid a second time for the room. Did the management come to us offering to make things right? Nope. Apology? Nope.

Sat at the bar to order drinks. No bartender. Waited, and still no bartender and this was on a Saturday night. So I walked into the kitchen and asked if anyone could pour me a drink. A cook came out, did her best, but did not know how to collect payment. So again, it was wait for the manager, who finally showed up and seemed baffled by his own computer system. I gave up, slapped down a 20 and walked away with my drinks.

The impression I had on the first stay was confirmed: this hotel is not well managed. I don't blame the clearly under-trained desk clerk, or the willing cook, this is a management issue.