Hotel Xilon Pasto

Hotels
5.2 (6 reviews)
Calle 17 #20a-33 , Pasto , co

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Room service
Family rooms
Hot tub/Jacuzzi
Sauna
Non-smoking throughout
Front desk (limited hours)
Free wired internet
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Review Highlights

Pros:
Great location
Amazing staff
Cons:
Unavailable Wi-Fi
Limited television services
Wellness center issues
Malfunctioning corridor lights

Categories

Cleanliness
7
Guests had mixed reviews on cleanliness due to malfunctioning sensors affecting corridor lighting.
Service
8
Staff's accommodating nature was appreciated, although some amenities fell short.
Location
8.5
Excellent location near key landmarks and public transport.
Room Quality
7.5
Overall positive feedback on room comfort and spaciousness.
Amenities
5
Several amenities fell short including Wi-Fi, television, and the wellness center.
Value for Money
6
Mixed reviews on pricing; perceived as reasonable given the location by some guests.
Food and Beverage
7.3
Breakfast and restaurant services generally well-received.
Overall Experience
8
Most guests had a positive overall experience and praised the staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-24 10:24

Property Description

Luxurious Accommodation
Indulge in a comfortable stay at Hotel Xilon Pasto with modern amenities and excellent room service.

Convenient Location
Situated just 34 km from the stunning La Cocha Lake, the hotel offers easy access to popular attractions.

Delicious Breakfast Options
Start your day right with a choice between a continental or American breakfast to suit your taste.

Experience luxury and convenience at Hotel Xilon Pasto. Book now for an unforgettable stay.

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:
Check-out: 02:00 PM

Location

Guest Reviews

5.2
Based on 6 reviews
Cleanliness: 7
Service: 8
Location: 8.5
Room Quality: 7.5
Amenities: 5
Value for Money: 6
Food and Beverage: 7.3
Overall Experience: 8
• solo_traveller • co
4
Funcional
Pros:

El sitio y la instalación estuvo bien

Cons:

El servicio de desayuno muy mal, servicio deficiente - la ducha no funcionó y el tendido de la cama no estaba totalmente limpio.

2025-09-10 • via Nuitee
B
Baleta • solo_traveller • co
10
Pros:

Son muy amables

Cons:

La comida muy demorada

2025-07-21 • via Nuitee
C
Christian • family_with_children • au
5
Pros:

The reception and maintenance teams were outstanding in their assistance, but several amenities fell short, including Wi-Fi, television, and corridor lighting, which suffered from malfunctioning sensors.

The advertised wellness center was also unavailable. These issues may stem from the management transition to an interim administration. Despite these shortcomings, the staff's accommodating nature was appreciated.

It is hoped that, as time progresses, these issues will become a thing of the past, given the promising nature of this new building. The location is excellent and their staff amazing.

Cons:

It was disappointing that the Wi-Fi, television, corridor lights and wellness center services were unavailable.

2025-07-19 • via Nuitee
G
González • solo_traveller • co
4
2025-07-18 • via Nuitee
J
Janos
2
Buena localizacion pero gestion pesima
Pros:

Atencion al cliente pesima, solo habia una señora que nos atendio bien. Estuvimos los 2 primeros dias sin que funcionara el agua caliente, reclamamos varias veces y no nos dieron solucion alguna. Al tercer dia, tras insistir mucho nos pasaron a otra habitacion.
No funcionaba el wifi en la habitacion, no me dieron llave de la caja fuerte, y algunos problemas mas. Las instalaciones de Spa no las tuvieron operativas y no tuvieron servicio de lavanderia, la excusa fueron los carnavales.
Para todo se inventaban excusas.

2025-01-11 • via Nuitee
W
William
6
Pros:

El hotel lo están remodelando, así que algunas cosillas no están disponibles, tiene buena atención y siempre buena disposición

2025-01-07 • via Nuitee