Veneziano Boutique Hotel

We arrived after their 3:30 office hours but they had given us good direcions on how to get into the room. The first floor room faced a busy so with the blinds closed it was very dark. The bedroom was up a steep flight of stairs. The bathroom and kitchen area were on the floor level. The manager agreed to move us to a unit without stairs. It was much larger but the shower had mold all over it. Of all the breakfasts we had on our 3 week trip this one was not good. We rebooked at a different hotel. I didn't request a refund because the manager had been so nice. I booked all my hotels from recommendations in the Fodor's Essential Greece and this was the only one which didn't live up to my expectations.

Great hotel, cute maisonette, amazing location surrounded by so many fabulous restaurants, shops and even the harbour is close (10 min walk max). Many bus stops around to go to Knossos, and beaches. Breakfast was great, staff super nice. Bathroom is small but it serves its purpose :). Would come back without hesitation😍

We’ll-located, excellent value for money, friendly service.

Right in the heart of downtown Heraklion, this cosy hotel is a short walk from all the shops, restaurants and attractions. The room was modern and clean with breakfast included and was close to everything.

We absolutely loved our time at this hotel and we would stay here again for sure!!!

For the price it is amazing. Less than 10 minutes walking to the town hall and the shop and restaurants area. Also, 10 min walk to the harbour and fortress. The room was really spacious. Bathroom was great. The breakfast was simple but what is needed. You can try park in the street, otherwise there is a big 24h Parking 5 min walk. I would say the only thing it was that we arrived on Monday, as we had to call someone to get access to the room. But after getting the door code, key was there and it was all easy.

The room itself was great, only thing is could have had an extra bottle of shower gel. However the main issue was the door, the key needs to be inserted at a specific angle and turned very specifically. If not, you risk being locked out & waiting for help. Thankfully we only stayed one night. This is not a new thing, previous reviews have mentioned as well. No 24/7 reception in case u go out and get locked out. Emergency number available but we were asked "what did you do to the door". Anyway, if this is an issue for you, please find alternate hotels to stay in

We were really disappointed in most everything about this hotel - it was not at all what was advertised and we felt completely overpriced for what we got. The room was old and generally tired and grubby. The downstairs comprised of a space with two armchairs with dirty fabric, and a kitchenette and bathroom. Tea/coffee supplies were not replenished and once we’d used the cups on day 1 we had no way to clean them and those too were not replaced. The bathroom is tiny and shower had mould in it. In the room there is only one small mirror in the bathroom so it’s not easy to get dressed up nicely for an evening out. Upstairs the bedroom is too small for two bedside tables so one person has to put their belongings on the floor between the bed and the wall. Housekeeping dropped off new towels when we asked but aside from that there was no housekeeping service. After 3pm we had no access to the courtyard area because the reception closes at 3pm. All of above is ok if you’re paying 2 star prices but the hotel was expensive and very overpriced for what we got. Would not recommend at all.

We had a very pleasant stay at this hotel, we had the very spacious maisonette. Amenities were available, we had hot drinksand also complimentary water throughput our stay. The breakfast was a highlight, lovely fresh, local food, whilst sitting in the beautiful patio. The downside was the tiny bathroom where the showerscreen didnt really stop the water spilling every.

Herzliche Begrüßung mit Willkommensgetränk durch freundliches Personal. Atmosphäre eines alten Gebäudes mit Innenhof, in dem es auch das Frühstück gab. Schöne Lage nur wenige hundert Meter vom Löwenbrunnen und den Geschäften der Innenstadt.

Excellent hôtel, chambre très grande et confortable. Emplacement idéal. Bon rapport qualité prix. Gentillesse du personnel.

Very cute and comfortable place in a great location.

Hôtel très bien situé à 10 mètres des rues piétonnes du centre ville.
Le personnel est agréable et disponible.
La chambre était très propre malgré une fuite dans la douche.
Je recommande vivement cet établissement!

Very nice property! Perfect location. Super clean. The staff was very nice and helpful.
The only problem is there is not a lot of parking options around if you have a car. Would definitely go back.

It took me 15 mins to get the Masonette door open because the lock is screwed up. Very loud upstairs people, scooters zooming by all hours of the night. Loud music. No parking walked 5 blocks for parking

The location is incredible to access the centre of Heraklion and buzzing night life within a very short walk. We arrived late which and had no problem to access our room with the key in the lock box. We were exceptionally lucky with parking and found a space in front of the property - looking at the local parking I think we were one in 1000 to find this though! The hosts are incredibly helpful and hospitable, we had a lovely stay!

Excellente location dans la vielle ville. On peut garer la voiture à moins de 5 minutes de marche. Le petit déjeuner est extraordinaire.

Beautiful courtyard
Room had wonderful character
Friendly and helpful staff
Shower was missing one glass wall / door so was not enclosed so water was able to get all over floor.

The location cannot get better, literally steps away from the central square. Nice, big room, small little kitchen with water/ tea/ coffee facilities, comfy mattress, spotless clean, good healthy Cretan breakfast. Will definitely book it again in the future.

We really enjoyed the Veneziano Boutique Hotel. We stayed in the maisonette, which was a funky, two-level suite (steep stairs - not recommended for anyone with mobility issues). The air conditioning worked well and it was a comfortable space. The staff were very friendly and helpful. The breakfast was really delicious and eaten in a lovely courtyard. All the great restaurants and museums were within walking distance. We would definitely stay here again.