Ruby Lissi Hotel Vienna by IHG

Hotels
8.2 (5779 reviews)
Fleischmarkt 19 , Vienna , at

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Useful amenities
Cons:
Cleanliness issues
High prices
Room quality complaints

Categories

Cleanliness
6.95
Several reviews mentioned cleanliness issues, including dirty corridors and curtains.
Service
8.95
General praise for staff friendliness, though there was a complaint about lack of response to a refund request.
Location
9.45
Multiple reviews highlighted the excellent central location and proximity to public transport.
Room Quality
7.95
Mixed reviews about room quality with complaints about unexpected room arrangements.
Amenities
8.45
Facilities like a 24-hour bar and useful 'galley' amenities received positive feedback.
Value for Money
6.95
Complaints about high prices, particularly for breakfast, negatively affected this score.
Food and Beverage
7.95
While the bar and drink options were praised, the high breakfast price was a downside.
Overall Experience
8.95
Despite some negative aspects, many guests had a good overall experience with several highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:29

Property Description

Historic Charm and Modern Comfort
Experience the perfect blend of history and modernity at Ruby Lissi Hotel Vienna. Set in an 18th-century building in Vienna's first district, our air-conditioned rooms offer free WiFi and luxurious amenities.

Luxurious Room Features
Indulge in our luxuriously furnished rooms with wooden floors, cherry-wood panelling, and a carefully designed light concept. Enjoy pocket spring mattresses, open-plan bathrooms with rain showers, Marshall amp speakers, and 40-inch flat-screen TVs.

Delightful Dining and Entertainment
Savor Italian antipasti, regional breakfast buffet, and high-quality beverages. Rent electric guitars, enjoy an online playlist, and explore the city with our bike rental service.

Book now for an unforgettable stay at Ruby Lissi Hotel Vienna!

Important information:

Please note that the hotel accepts credit card payment only. Cash payments are not possible.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 25 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 5779 reviews
Cleanliness: 6.95
Service: 8.95
Location: 9.45
Room Quality: 7.95
Amenities: 8.45
Value for Money: 6.95
Food and Beverage: 7.95
Overall Experience: 8.95
P
Peter • solo_traveller • dk
7
Mega ringe indtjekning, men dejligt hotel
Pros:

Selve indretningen og betjeningen var god og værelset lige sådan. Fin morgen og rengøring.

Cons:

Indtjekningen (selv-ekspedition) var under al kritik. Aldrig har jeg prøvet noget så bøvlet og besværligt. Ved mit næste besøg i Wien, vil jeg klart undgå Ruby Lissi hotel og finde en anden løsning. Det er superærgerligt, da hotellet ellers er fint, men den indtjekning er afgørende.

2026-05-30 • via Nuitee
T
Tripodi • couple • it
8
2026-05-30 • via Nuitee
C
Christer • couple • se
8
2026-05-30 • via Nuitee
J
Josee • couple • ca
9
À recommander, et très belle décoration des pièces communes de l’hôtel
Pros:

La courtoisie du personnel et son emplacement

Cons:

Rien

2026-05-30 • via Nuitee
I
Ita • solo_traveller • il
10
Pros:

מיקום נהדר. מרכזי קרוב לכל. מלון נקי מרץאד. מיוחד בעיצוב . צוות מאד שירותי ונעים . ארוחת בוקר מצויינת . מומלץ בחום

2026-05-30 • via Nuitee
L
lait • couple • il
5
I would not recommend.
Pros:

Not for old people.. only young people.

Cons:

Only card no cash .
Rooms small .. not equipped..
high price for nothing really

2026-05-30 • via Nuitee
E
Emmanuel • solo_traveller • fr
9
2026-05-29 • via Nuitee
K
Kim • extended_group • us
5
2026-05-29 • via Nuitee
V
vesela • solo_traveller • bg
9
Pros:

Локацията е чудесна
Близо до метро и трамваи
Пешиходно разстояние до центъра
Персоналът е учтив
Интересен дизайн

Cons:

Няма кана за варене на кафе и чай в стаята

2026-05-29 • via Nuitee
S
Sylvia_1989 • extended_group • at
8
2026-05-29 • via Nuitee
D
Defim • extended_group • de
9
Businestrip nach Wien
Pros:

Schönes Hotel, zentral gelegen mit guter Anbindungand den Bus und Bahn - Freundliches Personal, saubere Zimmer und große Dusche - Stylische Bar - manchmal mit Life-Musik.

Cons:

-

2026-05-29 • via Nuitee
G
Gorgias • solo_traveller • gr
8
Pros:

The hotel is located closed enough to center...the room Is big enough..

Cons:

The on line check in in the hotel...
Also, there is not refrigerator in the room...

2026-05-29 • via Nuitee
E
Egita Gustienė • couple • lt
10
2026-05-29 • via Nuitee
A
ANAHI • couple • es
9
2026-05-29 • via Nuitee
F
François • couple • fr
10
Superbe
Pros:

Décoration, propreté, petit-déjeuner, personnel

2026-05-29 • via Nuitee
R
Rhys Jones • extended_group • gb
8
Very nice place to stay if visiting Vienna
Pros:

In quite a good location, comfortable and clean room. Very nice hotel

Cons:

No notes

2026-05-29 • via Nuitee
M
Mila • solo_traveller • fi
10
2026-05-29 • via Nuitee
R
ricardo • solo_traveller • ec
6
buena ubicacion
Pros:

he solicitado varias veces la factura y no me la hacen llegar , solo me enviaron una factura mal emitida y sigo esperando la factura

Cons:

el trato poco cordial de Greg el manager

2026-05-28 • via Nuitee
J
Jessenia • solo_traveller • cl
10
2026-05-28 • via Nuitee
M
Manfred • couple • at
10
Cons:

Der Prozess des Eincheckens ist sehr mühsam. Sehr langsame Software, und es sollte die Möglichkeit geben, schon vorher alle Daten zu übermitteln.

2026-05-28 • via Nuitee