Gerasa Hotel

Hotels
8.5 (419 reviews)
Queen Rania Street , Amman , jo

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly service
Great location
Excellent food
Cons:
Bedding quality issues
Slightly expensive
Service interruptions during checkout

Categories

Cleanliness
8
Several mentions of cleanliness but some concerns about bedding in one review.
Service
9
Frequent compliments on staff friendliness and helpfulness.
Location
9
Repeatedly praised for its great location.
Room Quality
8
Generally good reviews but some remarks on bedding quality.
Amenities
8.5
Standard amenities mentioned, but not extensively reviewed.
Value for Money
8
Noted as slightly expensive in some reviews.
Food and Beverage
9
Highly praised for the quality and variety of food.
Overall Experience
8.5
Overall very positive with a few concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:33

Property Description

Luxurious Accommodation

Gerasa Hotel on University Street in Amman offers 100 modern rooms and suites, each equipped with flat-screen TVs, Wi-Fi, safety boxes, and more. The elegant decor and well-appointed bathrooms ensure a comfortable stay for all guests.

Dining Excellence

Indulge in a culinary experience at the Grand Family Restaurant, serving a variety of dishes in a stylish setting with live cooking stations. For a breathtaking view, head to the Star Light rooftop terrace overlooking Jordan University gardens.

Versatile Event Spaces

From the outside seasonal swimming pool with a waterfall to the poolside area for special events, Gerasa Hotel provides a picturesque backdrop. Additionally, the hotel offers a spacious meeting room with modern amenities, perfect for both corporate and social gatherings.

Book now at Gerasa Hotel for a luxurious stay in Amman with top-notch amenities and exceptional service.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for JOD 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 419 reviews
Cleanliness: 8
Service: 9
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 8
Food and Beverage: 9
Overall Experience: 8.5
O
Osamah • couple • se
10
2026-05-09 • via Nuitee
T
Turki • solo_traveller • sa
10
Pros:

من لايشكر الناس لايشكر الله والطاقم كله يستاهل الثناء الف شكر لجميع الموظفين بلااستثناء واخص بالشكر الموظفه شهد الله يعطيها الصحه والعافيه لبقه بالتعامل صبوره ومتعاونه وبشوشه الله يحفطها - ايضاً انا حضرت زواج في نفس الفندق والترتيب والتنسيق كان جداً جميل من جميع النواحي

2026-05-03 • via Nuitee
S
Sara Ammari • solo_traveller • ae
10
2026-05-02 • via Nuitee
N
Nawaf Dulaimi • solo_traveller • kw
10
Pros:

أفضل فندق 4 نجوم بعمان دائما أكرر الزيارة متألقين كالعادة

2026-04-25 • via Nuitee
W
Waleed Al-Bakard • solo_traveller • bh
10
Pros:

جميل ونظيف تحس انك ببيتك والموقع ممتاز الموظفين متعاونين

Cons:

لا شيء

2026-04-22 • via Nuitee
A
Ahmad Alotaibi • solo_traveller • sa
10
Pros:

جميل

2026-04-21 • via Nuitee
E
Emma Fischer • solo_traveller • de
10
Pros:

Great stay at Gerasa Hotel the rooms were clean and comfortable also staff were friendly and helpful and the location was convenient good value for a 4-star experience. Would definitely visit again.

2026-04-20 • via Nuitee
S
Stacey Judith • solo_traveller • gb
10
Pros:

Nice and feeling home

2026-04-20 • via Nuitee
A
Abdullah Mohammad • solo_traveller • sa
10
Pros:

إقامة لطيفة الغرف نظيفة والأكل لذيذ الموقع ممتاز وقريب على كل شيء والموظفين متعاونين رح أكرر التجربة في كل زيارة لعمان

Cons:

لا شيء 🙂

2026-04-18 • via Nuitee
B
Bade'e • solo_traveller • ca
10
Pros:

الفندق كان ممتاز موقعه قريب من كل الأماكن المهمة الغرف نظيفة ومريحة وكل شيء كان مرتب الأكل كان لذيذ وخياراته متنوعة الموظفين كانوا قمة في الاحترام والتعاون حتى صالة الجيم كانت حلوة ومتوفرة فيها كل الأجهزة اللي بحتاجها بكل بساطة كانت تجربة لطيفة ورح اعتمده

Cons:

لا شيء

2026-04-17 • via Nuitee
G
Gzlan • solo_traveller • de
10
Pros:

إقامة رائعة في فندق Gerasa 🌟

حجزت في الفندق وكانت تجربة جداً ممتازة من كل النواحي. الغرف نظيفة ومرتبة، والخدمة سريعة ومريحة، والمكان بشكل عام هادئ ومناسب للراحة.

أحب أشكر بشكل خاص موظفة الاستقبال الآنسة شهد 🙏 كانت قمة في الذوق والاحترام، وتعاملها راقي جداً وساعدتنا بكل شي بابتسامة ولطف. فعلاً هي سبب رئيسي إن تجربتنا كانت مميزة.

أكيد رح أكرر الزيارة وأنصح فيه بشدة 👍

Cons:

إقامة رائعة في فندق Gerasa 🌟

حجزت في الفندق وكانت تجربة جداً ممتازة من كل النواحي. الغرف نظيفة ومرتبة، والخدمة سريعة ومريحة، والمكان بشكل عام هادئ ومناسب للراحة.

أحب أشكر بشكل خاص موظفة الاستقبال الآنسة شهد 🙏 كانت قمة في الذوق والاحترام، وتعاملها راقي جداً وساعدتنا بكل شي بابتسامة ولطف. فعلاً هي سبب رئيسي إن تجربتنا كانت مميزة.

أكيد رح أكرر الزيارة وأنصح فيه بشدة 👍

2026-04-14 • via Nuitee
A
Adel • couple • ae
10
2026-03-31 • via Nuitee
M
Mahmoud • family_with_children • ae
10
Pros:

الاستقبال ممتاز والغرفة نظيفة ومعاملة الموظفين رائعة والموقع قريب من المكان المناسب الي وشكر خاص للست شهد على ابتسامتها الرائعة ولطفها

2026-03-29 • via Nuitee
D
Dylan • family_with_children • de
10
Pros:

everything was excellent very clean rooms, super delicious food, friendly staff, and a perfect location. Really enjoyed my stay and would definitely come back 😍

2026-03-27 • via Nuitee
M
Mohammad • solo_traveller • il
10
2026-03-27 • via Nuitee
S
Stanley • family_with_children • jo
10
Pros:

I would like to express my great appreciation for the level of service at this four-star hotel. From the moment of arrival, all staff were welcoming, professional, and attentive. The team is extremely helpful and always ready to respond to requests quickly and effectively.
The rooms are clean, well-organized, and thoughtfully maintained, providing a comfortable and relaxing atmosphere. The hotel facilities are excellent and well-kept.
The food is absolutely top-notch, with a wide variety of delicious options and high-quality presentation.
Overall, the service exceeds expectations and reflects a high standard of quality and guest care. It was a truly outstanding experience, and I highly recommend it to anyone looking for a comfortable stay with excellent service.

2026-03-25 • via Nuitee
A
alsana • solo_traveller • il
10
2026-03-09 • via Nuitee
A
alsana • solo_traveller • il
10
2026-03-07 • via Nuitee
A
Ahmad Bella • family_with_children • ae
10
Amazing stay, highly recommended
Pros:

As genious 3 level... rarely writing reviews... but for this hotel I would like to share my opinion

Well trained, very friendly & caring staff, special thanks to front desk Mr. Al Attar & to kitchen chef

Clean

Location

Value

Breakfast

Cons:

Bath tube leaking when taking shower, which is fine but need to scilicon the glass edges

More lights in room & caridors are welcomed

2026-03-02 • via Nuitee
H
Hirodu84 • family_with_children • fr
10
2026-03-02 • via Nuitee