The Highland House

Hotels
9.2 (1195 reviews)
Nieuwe Nieuwstraat 17 , Amsterdam , nl

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Noise from nearby area
Some cleanliness issues

Categories

Cleanliness
8.58
Generally clean but some concerns about specific room conditions.
Service
9.99
Staff was highlighted as friendly and helpful throughout the reviews.
Location
9.59
Multiple reviews praised the superb location close to attractions.
Room Quality
8.54
Rooms generally described positively, but some specific complaints noted.
Amenities
9.07
Complimentary offerings such as breakfast and wine received positive remarks.
Value for Money
9.53
Considered good value for the location and services provided.
Food and Beverage
8.58
Breakfast mentioned positively, though some reviewers noted repetition.
Overall Experience
9.75
General consensus indicates a very positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:16

Property Description

Luxurious Boutique Hotel in the Heart of Amsterdam

Unique Themed Rooms: Each room at The Highland House is uniquely themed and named, providing a one-of-a-kind experience for every guest. Enjoy modern amenities like a fridge, coffee/tea facilities, and a flat-screen TV.

Concierge Service and Breakfast Deal: Benefit from personalized concierge service during your stay. Start your day with a delicious breakfast at a discounted rate at the property's sister hotel, The Highlander Hotel.

Convenient Location and Transportation Options: Situated just minutes away from Amsterdam's top attractions, including the Royal Palace and Dam Square, our hotel offers easy access to public transportation and nearby parking garages. Explore the city effortlessly with our airport shuttle and taxi booking services.

Book your stay at The Highland House for a memorable and convenient Amsterdam experience.

Important information:

Please note that breakfast is served at The Highlander Hotel, located 328 feet away. The property doesn't have a parking option, but there are two nearby garages, one is Qpark Amsterdam Central (Prins Hendrikkade 20 a, 1012 TL Amsterdam) and Qpark Nieuwedijk (Nieuwezijds Kolk 18, 1012 PV Amsterdam) where you can park and pay or reserve your parking spot in advance online. Airport shuttle is available with an extra fee, if you would like to book a taxi transport we can organize it on your behalf. The cost of a regular car (up to 4 people) is aproximately €65 with an off-peak transit time of 30 minutes or mini-van taxi cost is aproximately €85. From January 2024, Amsterdam will change it's tourist tax on hotel rooms to a flat rate of 12,5%, a change from the previous tax structure of 7% of the room rate plus €3 per person. If your reservation was made prior to January 2024 you will be asked to pay the new City Tax upon arrival to the hotel. If you have any further questions please give us a call or send us an email. Please beware that the credit card owner must be present at arrival with the physical credit card provided for the payment plus identity card or passport for a security check. If the credit card provided for the payment does not belong to the original booker (guest) who will be present at arrival we may mark the credit card as invalid and request an update of a credit card. In case a third party wants to pay for the reservation, it is not a problem, in that case, we kindly ask you to contact us by email and we will send you the link to fulfill the payment via bank transfer. In the case that this payment procedure is not followed, be aware that a different payment method will be requested upon arrival. Please beware that our property is a monumental building from the 17 century and some floors have six to nine, characteristic Amsterdam, steps (no elevator).

A luggage room is available for guests who arrive early.
Guests checking in after 17:00 are required to collect their key from our big sister hotel, The Highlander located across the street, 558 feet from the property. Additional instructions will be provided after booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 1195 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 8.54
Amenities: 9.07
Value for Money: 9.53
Food and Beverage: 8.58
Overall Experience: 9.75
H
Hugh • couple • gb
9
Lovely staff. Rooms are stylish and modern with a feeling of fun!
Pros:

Great location within walking distance of the Central Station. Staff are extremely helpful and a nice touch to include ‘happy hour’ for residents.

2026-05-09 • via Nuitee
A
Anne Dugauquier • solo_traveller • be
10
Cons:

Super propre, personnel au top, emplacement au top

2026-05-07 • via Nuitee
M
Manja • extended_group • de
10
Perfekt für einen kurzen Aufenthalt in Amsterdam!
Pros:

Schöne Zimmer, klein aber fein! Superfreundliches Personal! Zum Frühstück gab es eine gute Auswahl! Getränke in der Bar waren inklusive. Die Lage mitten in der City ist unschlagbar!

Cons:

Der Preis für eine Nacht war ziemlich hoch.

2026-05-07 • via Nuitee
B
Bernard AROCK • family_with_children • fr
8
Pros:

Localisation. Salle de bain.

Cons:

Chambre petite. Pas de ménage fait pendant les 3 jours du séjour.

2026-05-05 • via Nuitee
M
Martin • couple • sk
8
Pros:

good location in city center, all necessary services, including trasportation nearby.

Cons:

in booking in system booking.com you provide information related to transport from airport without any other fees, it is not true, we discussed in with your personal. it is expected you just update information in you booking info.

2026-05-04 • via Nuitee
E
Eduarda • family_with_children • pt
6
Pros:

Localização excelente.

Cons:

Dimensão do quarto
Funcionalidades no quarto
Dispensava-se as flores de plastico....

2026-05-04 • via Nuitee
M
M. Victoria • extended_group • es
6
Pros:

Ubicación y cama cómoda

Cons:

-Falta un espacio para colocar las maletas en la habitación de tres, también faltan perchas o espacio para colgar la ropa de tres tanto en la habitación como en el baño.
-Pedimos más papel higiénico y cambio de toallas porque no se secaban al no tener espacio para poder extenderlas mínimamente (solo había tres pequeños ganchos muy juntos en un rincón del baño por lo que las toallas quedaban amontonadas); y no nos hicieron caso.
-El precio de la habitación desorbitado para la calidad y servicio que ofrece

2026-05-04 • via Nuitee
T
Theodora • extended_group • gb
5
Good location, not good enough stay for the price you pay.
Pros:

Location was the best thing of the property, and also beds and pillows very comfortable

Cons:

We were three girls. And the 3bed room is too small for three people, no space for luggages or anywhere to put clothes! Also, toilet and bathroom are separate and the toilet does not has a sink in which is very inconvenient!

As far as cleaning goes, very average, the room was “cleaned” every day but all the surfaces were dusty (extreme levels) and the toilet was not properly cleaned!!

Very small thin mirror, table also small with one chair (3bed bedroom) . For the price you pay this was below average stay.

Soundproofing is also awful! We could hear people upstairs and also from outside.

Breakfast is in a hotel opposite street which is not mentioned when you book (trap) and it’s very average. The scrambled eggs were smelly, and also mushrooms. Yogurt good, and bacon gets 5/5 ! Coffee is also awful, was going to a coffee shop nearby “fournos” to get some proper one.


Also the air-condition tray almost fell on out head for no reason.

Staff are very nice, and helpful, they obviously helped with the tray but I feel they were not considerate enough as this could be pretty serious. They just said oh this is how the aircon is we will send technician to check. Four star hotels or any hotel of this price would offer you something for the inconvenience.


Overall not satisfied, waste of money.

2026-05-04 • via Nuitee
F
Fabio • extended_group • it
8
2026-05-02 • via Nuitee
V
valentina • family_with_children • it
9
2026-05-01 • via Nuitee
R
Rico • family_with_children • nl
10
Top
Pros:

Alles

Cons:

Niks

2026-05-01 • via Nuitee
V
Vickie • couple • gb
8
Boutique hotel in a great location
Pros:

Location excellent and reception colleague was super friendly and helpful

Cons:

TV signal was intermittent and the pillows were too hard and high.

2026-04-30 • via Nuitee
S
Sandra • family_with_children • ch
6
Pros:

Lage war top. Frühstück muss im Partnerhotel eingenommen werden - war uns nicht bewusst, aber nicht schlimm. Das Frühstück war ok.

Cons:

Schimmel im Badezimmer an der Decke. Preis / Leistung nicht gerechtfertigt. Das Zimmer war ok - mehr aber auch nicht.

2026-04-28 • via Nuitee
I
Inita • family_with_children • lv
7
2026-04-28 • via Nuitee
K
Khurshid Marwat • solo_traveller • pk
8
Pros:

Location

Cons:

The early morning walk to the breakfast in a hotel across the road. Also install hooks for putting clothes in the washroom and room as there was no place to hang clothes.

2026-04-28 • via Nuitee
K
Kovarsky • family_with_children • il
9
Pros:

liked the Theme concept where each room has is designed as a theme.

Cons:

clearer directions on how to get there. the reception after a certain hour is at a different location.

2026-04-26 • via Nuitee
M
Mona • extended_group • se
4
Trångt och smutsigt men väldigt bra läge
Pros:

Läget, lugnt, trevlig kille vid mottagandet

Cons:

Det var så skitigt rum , så enkelt att åtgärda kan man tycka

2026-04-26 • via Nuitee
C
Chris • family_with_children • ca
9
2026-04-24 • via Nuitee
A
Aaron • couple • es
10
2026-04-22 • via Nuitee
G
Gavin • couple • ie
6
Good location, housekeeping needs improving
Pros:

The hotel is in a good location near Centraal Station. The rooms are all themed and we had the music room, which was nice as it had a disco ball and lights. It also had a record player and selection of records to play. The room was a good size and relatively silent which was great given the location we were not disturbed by the surrounding environment.

The staff were really friendly at check-in also and this was a nice way to arrive.

Cons:

The main issue and why we would mark it down, relates to overall cleanliness and housekeeping which could be significantly improved. The room overall was ok, but lots of surfaces are being missed for wipe down and there was lots of dust in the room and particularly in the toilet on the door and floor.

It has lots of potential but further attention to detail on housekeeping would greatly improve it and make the price seem more worth it as it definitely was overpriced based on the standards.

2026-04-21 • via Nuitee