Pets allowed

Facilities

Free breakfast
Meeting rooms
Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Location proximity
Standard quality facilities
Cons:
Uncleanliness
Staff service
Noisy surroundings
Room issues

Categories

Cleanliness
4.63
Multiple maintenance issues reported, affecting overall cleanliness.
Service
8.1
Reception staff described as not very friendly.
Location
6.64
Location is criticized for being noisy due to a nearby church.
Room Quality
5.59
Multiple malfunctions noted in room amenities.
Amenities
6.62
Internet and heating issues negatively affect this category.
Value for Money
9.58
Fairly priced considering location and amenities, though disappointing.
Food and Beverage
8.63
Not mentioned in reviews, assumed standard quality for this hotel tier.
Overall Experience
7.8
Overall experience reflects the combination of positive and negative elements in reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 00:09

Property Description

Luxurious Amenities
Indulge in our outdoor pool, fitness center, and complimentary wireless internet access for a relaxing stay filled with convenience and leisure.

Dining and Entertainment
Savor delectable meals at our restaurant, enjoy room service, and unwind with a refreshing drink at the bar/lounge after a day of exploration.

Convenience and Comfort
Benefit from our business center, airport shuttle service, and complimentary breakfast, while staying in well-appointed rooms with modern amenities and scenic views.

Book your unforgettable stay at Hotel Cafe Plaza in Tulua today!

Important information:

  • There is no hot water on site.
  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guest accommodation is sealed after cleaning

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

7.2
Based on 47 reviews
Cleanliness: 4.63
Service: 8.1
Location: 6.64
Room Quality: 5.59
Amenities: 6.62
Value for Money: 9.58
Food and Beverage: 8.63
Overall Experience: 7.8
J
jorge manuel
2
Hotel en mal estado
Pros:

El internet simplemente no funcionó , no había agua caliente , no enfriaba el clima y el televisor tampoco funcionaba

2025-09-22 • via Nuitee
V
Verified traveler
2
Pros:

Locación descuidada, falta de mantenimiento en todas las áreas, personal de recepción poco amable, hay en el mismo edificio una iglesia cristiana y la bulla que generan es brutal desde las primeras horas de la mañana, es lo más parecido al infierno…

2025-09-02 • via Nuitee
A
Andrea
4
Pros:

Wather heather.

2025-07-30 • via Nuitee
K
Ken
2
Pros:

Roaches. Dirty sheets. Poor security/door locks. Do not recommend this place.

2025-06-15 • via Nuitee
C
CARLOS
6
Pros:

Hotel bien ubicado, muy limpio, pero descuidado en cuanto a mantenimiento: las tomas eléctricas sueltas, por ejemplo, pueden causar accidentes.

2025-04-15 • via Nuitee
R
rommel
6
Pros:

Es muy básico para lo que cuesta

2025-02-25 • via Nuitee
E
Edgar
2
No lo recomiendo
Pros:

Ma. Atención desayuno lento, ruido de el aire acondicionado que no se ha dormir toco apagarlo y aguantar calor

2024-11-02 • via Nuitee
M
Monica • partner
2
Pros:

El hotel esta muy bien ubicado, pero los cuartos están muy viejos, el aire acondicionador botaba agua por todo lado, el agua de la dicha no era caliente, y los cuartos no son limpios.

2024-05-29 • via Nuitee
A
Abraham • partner
2
Pros:

Pésima no había atención solo hicieron aseo un día de tres había ratas y por la noche cierran y no puedes salir por poco y pierdo mi salida al aeropuerto porque no había quien me abriera la puerta
TOTAL NO ES RECOMENDABLE NO VAYAN

2024-04-24 • via Nuitee
E
Erick
6
Pros:

The staff at the hotel was great, and the overall comfort level was reasonable and expected for the accessible price. However, the Wi-Fi connection was a bit unreliable, and the hotel can be quite noisy due to the absence of windows in some rooms, which allows mosquitoes to enter. Additionally, it's important to note that the amenities, such as the pool and lounge area, are open to the public until 8 PM, which is when the center mall (where the hotel is located on the 4th and 5th floor) closes to the public. If you're looking for a stay with the basic needs, this hotel would be it.

2024-02-18 • via Nuitee
J
JORGE
2
Pros:

Mold everywhere, mousy odor, holes in the door where covered with paper and tape. Flies in the shower…. Many others things. It should not be at Expedia hotel list….. I also thing they charged me twice for the Room. I feel terrible embarrassed with my wife which was my travel mate…..

2023-07-16 • via Nuitee
L
Luis Alberto
8
Buena estadía
Pros:

Hotel sencillo pero limpio y comodo

2023-03-31 • via Nuitee
M
martin • friends
8
Pros:

La atención fue muy buena. La único malo es que en la página dice que tienen desayuno buffet, cuando no es así, sí incluye el desayuno más no es buffet.

2022-10-31 • via Nuitee
R
Roberto
10
Pros:

This is my home at Tulua, The staff is like my family. If I woke up late, either way they offer my the free beakfast.

2022-08-27 • via Nuitee
R
Roberto
10
Pros:

I’ve been there for several times.. great location, amenities, professional staff.
Incredible location.

2022-03-17 • via Nuitee
J
Jesús
10
BUEN DESCANSO Y AMENO EN TULUA
Pros:

ENTRE LO NORMAL TODO MUY BIEN

2022-01-16 • via Nuitee
V
Verified traveler
4
Mala experiencia. No recomiendo
Pros:

Habitaciones muy pequeñas con un "mini" baño totalmente incómodo y ventanas inutilizables porque estaban los compresores del aire acondicionado de otras habitaciones, la pared que divide las habitaciones parece de cartón y pasan todos los ruidos y conversaciones ajenas. Muy mala atención de las recepcionistas, tienen una actitud displiscente y descortés; es rescatable la atención del personal de la terraza/piscina, quienes fueron amables. Mucha demora al momento de servir el desayuno. Aseo regular. Como no pudieron imprimir la factura prometieron enviarla por email y no lo hicieron. En general una mala experiencia por lo cual no recomiendo.

2022-01-15 • via Nuitee
V
Verified traveler
8
Pleasantly surprised
Pros:

This was my second stay at this hotel as there are not many other options in Tulua my experience was better this time around. It is a no frills hotel. The breakfast is wonderful and the staff is friendly and helpful.

2022-01-12 • via Nuitee
C
Carlos
10
Satisfecho
Pros:

Bien 👌

2022-01-01 • via Nuitee
E
Emily
10
Pros:

Es un hotel muy lindo, limpio

2021-11-19 • via Nuitee