Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Beautiful location
Comfortable rooms
Excellent overall experience
Cons:
Issues with room assignments
Air conditioning not as cold as desired

Categories

Cleanliness
9.21
Rooms were reported to be clean and comforting, contributing positively to the stay.
Service
9.68
Staff were described as pleasant, attentive, and providing incredible customer service.
Location
9.62
The hotel is in a perfect location with easy access to restaurants, bars, and shops.
Room Quality
9.47
Rooms were described as spacious, stylish, and comfortable with stunning views.
Amenities
9.2
Amenities include a great lounge and good service, although there was mention of average restaurant quality.
Value for Money
9.36
The hotel offers great value considering the luxury provided and location.
Food and Beverage
9.01
Food quality was generally praised with some fantastic options available.
Overall Experience
9.68
Guests expressed strong overall satisfaction, deeming it their favorite hotel in Chicago.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:56

Property Description

Luxurious Accommodations

Just steps away from the Magnificent Mile, Viceroy Chicago offers modern guest rooms with flat-screen TVs, plush seating, and complimentary WiFi. The fully-stocked minibar and coffee machine ensure a comfortable stay.

Culinary Delights

Indulge in dishes inspired by Midwest flavors at Somerset, the on-site restaurant. Enjoy crafted cocktails and small plates at the rooftop bar with stunning skyline views. In-room dining services are also available for convenience.

Top-Notch Amenities

Relax at the rooftop pool and bar with panoramic city views, or stay active at the state-of-the-art fitness center. With 14012 square feet of event space, the hotel is perfect for meetings and gatherings.

Book your stay at Viceroy Chicago for a memorable experience in the heart of the Gold Coast neighborhood.

Important information:

Please note that there is a pet fee assessed per pet. The maximum weight limit is 11.3 kg and there is a limit of 2 pets per guestrooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Oct 5, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Video

Property Accessibility

Total Disability Score: 33
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9.4
Based on 1685 reviews
Cleanliness: 9.21
Service: 9.68
Location: 9.62
Room Quality: 9.47
Amenities: 9.2
Value for Money: 9.36
Food and Beverage: 9.01
Overall Experience: 9.68
S
Sebastien • solo_traveller • us
10
2026-10-14 • via Nuitee
K
Katie • couple • gb
10
Great hotel with lovely staff.
Pros:

Lovely hotel in a nice area. Comfortable and clean. Great room. Staff were always brilliant; so friendly and helpful.

2026-10-14 • via Nuitee
A
Alex • solo_traveller • gb
9
Lovely friendly staff, brilliant location and comfortable room
Pros:

Room was lovely. Cleaning service was a bit intermittent. Rooftop amazing but shane closed on monday and tuesday

Cons:

intermittent cleaning

2026-10-14 • via Nuitee
S
Sarah • couple • us
10
Pros:

Staff was very helpful and accommodating.

Cons:

A bit of street noise.

2026-10-07 • via Nuitee
K
Kimberly • couple • us
10
2026-09-19 • via Nuitee
J
Jennifer • couple • us
8
2026-09-19 • via Nuitee
M
Michelle Bella • family_with_children • il
10
2026-09-19 • via Nuitee
N
Nasr • couple • ae
10
Pros:

The staff was professional and friendly. The room was nice and clean plus it was well appointed. The lobby etc was nice. The neighborhood with all the shops and restaurants was really the best part

Cons:

The room was a bit small.

2026-09-15 • via Nuitee
K
Kyle • couple • us
9
Fabulous hotel for our long weekend Chicago birthday getaway
Pros:

The property and room were fabulous! We had a wonderful long weekend birthday getaway and would absolutely return. The front desk and lobby staff were all phenomenal! The only person we encountered that was less than pleasant was the rooftop hostess (did not catch her name). She treated us, and another couple staying a the hotel, very poorly. It was minor in the grand scheme of things - but overall incredible stay at the Viceroy.

Cons:

The rooftop hostess was far from hospitable and very rude to guests staying on the property.

2026-09-08 • via Nuitee
R
Rachel • couple • us
9
Pros:

Room and view were really nice. Rooftop pool was also cool. Location was great

Cons:

They were a little stingy with towels. The app to request things wasnt the most user friendly.

2026-09-08 • via Nuitee
S
Steven • couple • us
10
Great hotel with luxurious rooms and helpful staff in the hotel.
Pros:

Excellent shower. Very comfortable bed with 3 pillows and a great comforter. Lots of drawers and closet that opened to both the hall and the bathroom. Nice seating and desk space.

Cons:

Service at the restaurant was slow. Orders had mistakes. Separate people bring the coffees and the meals so they can't confirm what was ordered.

2026-09-08 • via Nuitee
L
linda • couple • au
8
Really comfortable - pleasure to go back to the hotel after a long day out and about.
Pros:

Location brilliant
Bed was very comfortable
Staff were really helpful/friendly
Loved the free cocktail hour - nice touch
Gym was really well decked out

Cons:

Air conditioning vent blew directly onto my face which made sleeping difficult
Pool was too small (overcrowded) and hours quite limited

2026-09-07 • via Nuitee
M
Marquess • couple • us
1
Pros:

Cancelled my reservation

Cons:

Cancelled my reservation

2026-09-07 • via Nuitee
E
Eric • family_with_children • fr
6
2026-09-06 • via Nuitee
R
Robert • couple • us
9
2026-08-31 • via Nuitee
S
Seph • solo_traveller • us
9
Pros:

Rooms are nice. Lobby is nice. Location is great.

Cons:

You don't leave enough water in the rooms and I ended up dehydrated.

2026-08-31 • via Nuitee
M
Mina • couple • us
7
Overall great location and quick weekend hang, but there are other ‘swanky’ boutique hotels that have been client accomm
Pros:

Convenient location, boutique style felt like mini studio

Cons:

Pool closed early, not many amenities, skimped on the bedding. Literally a thin sheet and thin comforter, not even a mattress cover or mattress pad. I expected more.

2026-08-31 • via Nuitee
Y
Y5982QIjosephj • Couples
8
Great Service and Location. Good amenities.
Pros:

I really liked my stay at the Viceroy. The rooms were a classic art deco style with furnishings that were well maintained. The bed was particularly comfy. The front desk staff, housekeepers, and valets were all excellent. The restaurant had good food and aloof service. I'm not sure if the staff were new or the menu changed but they all seemed lost. I suspect this will.prove over time.

Note: this Viceroy property is 4-star plus, but not quite 5-star like the Waldorf, Ritz, Langham, etc.

2026-08-29 • via Tripadvisor
2
288claricev • Family
10
Best in the Chi
Pros:

Love the atmosphere and location

2026-08-29 • via Tripadvisor
G
Gwynne • solo_traveller • us
10
2026-08-29 • via Nuitee