AC Hotel by Marriott Dallas Downtown

Hotels
•
AC Hotels by Marriott
8.6 (280 reviews)
1712 Commerce Street , Dallas , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good location
Cons:
Poor cleanliness
Safety issues
Unhelpful management

Categories

Cleanliness
6.31
The rooms had multiple bugs and cleanliness issues reported.
Service
9.78
The front desk staff was accommodating in room changes despite issues.
Location
9.82
Convenient downtown location with easy access.
Room Quality
7.27
Strong sewage smell and cleanliness issues in room assignments.
Amenities
9.8
Standard quality for this hotel tier, no specific mentions.
Value for Money
9.76
Standard quality for this hotel tier, no specific mentions.
Food and Beverage
9.81
Standard quality for this hotel tier, no specific mentions.
Overall Experience
6.28
A poor experience due to multiple significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:30

Property Description

Modern Comfort in the Heart of Dallas

Luxurious Amenities: AC Hotel by Marriott Dallas Downtown offers a restaurant, free WiFi, and a bar for guests to unwind after a day of exploring the vibrant city.

Convenience at Your Fingertips: With a 24-hour front desk, business centre, and private parking on site, guests can enjoy a stress-free stay and focus on what matters most.

Relaxation and Recreation: Take a dip in the indoor swimming pool or explore nearby attractions such as the Dallas World Aquarium and the JFK Memorial, all just a stone's throw away.

Book now for a memorable stay at AC Hotel by Marriott Dallas Downtown.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 45 per day.

Location

Guest Reviews

8.6
Based on 280 reviews
Cleanliness: 6.31
Service: 9.78
Location: 9.82
Room Quality: 7.27
Amenities: 9.8
Value for Money: 9.76
Food and Beverage: 9.81
Overall Experience: 6.28
A
Alison • solo_traveller • us
5
2026-02-10 • via Nuitee
T
Tim • couple • us
10
2026-01-30 • via Nuitee
A
Amy • couple • ie
9
2026-01-20 • via Nuitee
N
Nina • extended_group • at
8
Toller Aufenthalt
Cons:

Schwacher Wasserstrahl

2026-01-19 • via Nuitee
J
Jimmy • couple • us
10
2026-01-19 • via Nuitee
C
chartel • couple • us
10
Stay was amazing. Gaberilla was amazing at the front desk
Pros:

Clean

Cons:

N/a

2026-01-19 • via Nuitee
R
Robin • extended_group • us
10
2026-01-19 • via Nuitee
M
Marlene • family_with_children • us
10
Perfect
Pros:

Everything

Cons:

Nothing

2026-01-19 • via Nuitee
T
Thompson • couple • us
8
2026-01-18 • via Nuitee
W
Wilshuna • couple • us
10
2026-01-18 • via Nuitee
D
Darrin • couple • us
10
2026-01-11 • via Nuitee
M
Moises • solo_traveller • us
8
2026-01-09 • via Nuitee
M
Marika Gibertini • family_with_children • it
8
2026-01-07 • via Nuitee
C
Chris • family_with_children • gb
10
Great staff and lication
Pros:

We landed at DFW after a 13 hour flight from Brisbane. We got to the hotel at 9am hoping to leave our suitcases and come back at 3pm to check in. Amazingly, we were allowed in our rooms straight away which was much needed with the jet lag!

Cons:

Nothing

2026-01-06 • via Nuitee
E
Edgar • family_with_children • us
9
2026-01-01 • via Nuitee
I
Isabella • extended_group • it
9
2025-12-31 • via Nuitee
N
Niclecia • couple • us
10
2025-12-30 • via Nuitee
1
109shainam • Friends getaway
2
Multiple Bugs and Sewage Stench in Room
Pros:

We stayed at AC hotel in December 2025 and had an unfortunately poor experience. We booked a two queen bed room for a two night stay. The front desk worker was on the phone multiple times seemingly taking personal calls (referring to someone as “Daddy” over the phone) while we waited to be helped. When we did receive assistance, the first room that we were assigned— room 908– had a strong sewage smell throughout the room. The shower water especially smelled very strongly of sewage. It was so unbearable that I requested a room change. The front desk was accommodating and gave me a second room—room 809. Room 809 unfortunately had multiple bugs—both dead and alive—in the bed, pillows, night stand, and floor. Upon showing photos/ videos to the front desk, concerned that they may be bed bugs, an employee casually commented that, “they looked as if they could be fleas.” We do not own pets, nor have we been around any animals, really ever. We were again given a third room, which was alright, but had some questionable cleanliness upon arrival, with hair in the bathroom sink and a suspicious brown stain on the bathroom wall. We have requested a refund for our inconvenience and are awaiting a response from management. With the multiple issues that we have faced, I am disappointed that this option was not offered to us before we requested. Overall a poor experience. We would not stay here again.

2025-12-26 • via Tripadvisor
J
Jeremias • couple • us
7
2025-12-23 • via Nuitee
M
Martin • solo_traveller • ca
9
2025-12-16 • via Nuitee