Elia Palatino Hotel

Hotels
Elia Hotels
9.2 (279 reviews)
Zampeliou 34 , Chania Town , gr

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Terrace
Luggage storage
Express check-in/check-out
Airport shuttle
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Comfortable rooms
Friendly service
Great breakfast
Cons:
Cleanliness issues
No lift
Limited tea and coffee supplies
Parking difficulties

Categories

Cleanliness
8.1
The room cleaning was inadequate as noted in multiple reviews, leaving only minimal services done.
Service
9.57
Staff were friendly and accommodating, although there were concerns about management's responsiveness.
Location
10
Exceptional location with great views and central access, frequently mentioned positively across reviews.
Room Quality
9.06
Rooms were generally comfortable and spacious, but some comments indicated issues like noise and stair access.
Amenities
8.59
Amenities like the breakfast were well received, but the lack of a lift and insufficient coffee supplies were noted.
Value for Money
9.05
Good value perceived due to location and comfort, despite some cleanliness issues.
Food and Beverage
9.6
Breakfast highly praised, with many indicating a need for more variety.
Overall Experience
9.6
Overall experience was positive with guests expressing satisfaction with their stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 18:40

Property Description

Luxurious Accommodations

Experience the epitome of comfort at Elia Palatino in Chania Town. Each room is meticulously designed with air conditioning, a flat-screen TV, and a private bathroom. Enjoy breathtaking views of the sea or Chania Town while sipping on your morning coffee or tea. Indulge in the plush bathrobes and slippers provided for your ultimate relaxation.

Complimentary Amenities

Stay connected with our free WiFi access throughout the property. Start your day right with a Certified Greek Breakfast served daily, ensuring a delightful culinary experience during your stay.

Convenient Location

Located just steps away from the Municipal Art Gallery of Chania and other popular attractions, Elia Palatino offers easy access to the best of the city. Book now and immerse yourself in luxury at Elia Palatino.

Important information:

Nearest public parking area is located at Talos Square.

Check in will take place at the main Reception of Elia Zampeliou Hotel, right next door.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHQ

Location

Guest Reviews

9.2
Based on 279 reviews
Cleanliness: 8.1
Service: 9.57
Location: 10
Room Quality: 9.06
Amenities: 8.59
Value for Money: 9.05
Food and Beverage: 9.6
Overall Experience: 9.6
B
Bauer couple de
9
2026-09-07 via Nuitee
L
Lina solo_traveller kw
10
will book again with this hotel chain :)
Pros:

Everything, location, clean room, perfect size and view, staff support

Cons:

.

2026-08-30 via Nuitee
A
Austin solo_traveller gb
10
2026-08-28 via Nuitee
A
Antoinette solo_traveller ie
8
Pros:

Great location

Cons:

Stairs

2026-08-25 via Nuitee
T
Tgym solo_traveller it
9
Pros:

Stanza molto grande e con tutto il necessario, letto e cuscini perfetti

Cons:

Che ci si arriva solo a piedi

2026-08-19 via Nuitee
C
Chara solo_traveller gr
10
Pros:

Εξαιρετική τοποθεσία, φανταστική η θέα από την ταράτσα, όμορφο δωμάτιο

2026-08-19 via Nuitee
M
MARE couple gr
10
2026-08-17 via Nuitee
Ιωάννα couple gr
10
2026-08-07 via Nuitee
O
Omri couple il
10
2026-08-05 via Nuitee
R
Randi couple no
8
2026-08-03 via Nuitee
S
Suleymanova couple az
7
2026-07-24 via Nuitee
R
Rouen couple nl
9
Pros:

The location was perfect, in the center of Chania old town, near all good restaurants and shops.

The room was spacious.
Check-in and check-out was very flexible
Breakfast was freshly made every day and we even asked for a packed breakfast for we checked out at 5 am

Cons:

I would have booked a sea view room if it was available for the view was amazing which we also enjoyed from the roof area.

The stairs is hard with the luggage.

The moment we stepped into the room we saw a cockroach, I understand that it’s an old city and it be might be a window was left open. There was no other signs of insects.

2026-07-17 via Nuitee
A
Amy couple gb
8
Amazing views
Pros:

The views from the seafront room were fantastic. Looking out over the harbour was just perfect.

The breakfast was also really good, with a really large selection.

Cons:

I thought some elements of the room seemed a little aged, namely in the bathroom. It was a really lovely room, but I wouldn’t say it a standard worth the £300 per night.

2026-07-16 via Nuitee
M
Michael couple dk
10
Alle pengene værd
Pros:

Beliggenhed og størrelse på værelset - virkelig perfekt for 2 dage i den gamle bydel

Cons:

Der var desværre en dårlig lugt i opgangen på det sted vi overnattede (hotellet havde flere bygninger ved siden af hinanden)

2026-07-16 via Nuitee
S
Stephane couple fr
10
Emplacement idéal pour passer du bon temps à la Canée.
Pros:

Tout a été parfait

Cons:

Rien

2026-07-16 via Nuitee
G
Guy solo_traveller il
8
Pros:

The location is amazing, and the rooms are spacious.

Cons:

The main issue is that there's no parking nearby, so you have to carry your luggage yourself. Although this is clearly stated, it's disappointing that the closest parking areas are usually full. It's a shame there's no golf cart service, even for an additional fee, to help transport luggage to and from the property. The staff were friendly, and the location is unbeatable. Overall, it's an amazing place, but it's not suitable for everyone.

2026-06-30 via Nuitee
P
pascal solo_traveller fr
10
Pros:

Superbe expérience.
Tres belle chambre vue sur la lagune

2026-06-30 via Nuitee
M
MARIA couple gr
10
2026-06-28 via Nuitee
S
Sabrina couple us
8
2026-06-26 via Nuitee
M
myriam solo_traveller fr
9
Pros:

Accueil chaleureux avec un check-in en plus tôt que prévu, très arrangeant, sinon ils ont une conciergerie. L'Hôtel donne sur le port, avec un toit terrasse qui permet d'avoir une vue 360 sur la anse mais aussi côté ruelle, avec des petites échoppes. Chambre Queen trés spacieuse et confortable, literie confort, avec toutes les commodités. Accueil sympathique du personnel du petit déjeuner qui était varié

Cons:

La terrasse mériterait d'être agencée et investit car trés bien placée

2026-06-26 via Nuitee