Grand Hotel Neum Wellness & Spa

Hotels
8.1 (2613 reviews)
Zagrebačka 2 , Neum , ba

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Good Location
Spacious Rooms
Cons:
Service Issues
Value for Money Concerns
Food Quality Inconsistencies

Categories

Cleanliness
7.68
Overall cleanliness is mentioned positively, but some reviews mention issues with public areas.
Service
8.65
Service is generally described as friendly, though some negative experiences were noted.
Location
8.69
The location is praised for accessibility to amenities and places of interest.
Room Quality
8.14
Rooms are noted as clean and spacious, but some comments highlight the need for updates.
Amenities
8.17
Amenities such as pools are positive, but some complaints about overcrowding exist.
Value for Money
7.63
Mixed sentiments on value; concerns about the pricing relative to the offered services.
Food and Beverage
7.68
Breakfast options are good, but food quality inconsistencies noted.
Overall Experience
8.15
Experience overall is good, but highlighted issues impacted satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 17:57

Property Description

Luxurious Accommodation & Amenities

Grand Hotel Neum, located in the heart of Neum, offers a premium stay experience with an outdoor pool, fitness center, and a lush garden. Indulge in comfort with air-conditioned rooms, flat-screen TVs, and private balconies overlooking the sea.

Dining & Leisure Options

Savor delicious meals at the on-site restaurant, unwind in the sauna, or enjoy a game of table tennis and mini-golf. The hotel's terrace is perfect for relaxing with a view.

Convenient Location & Services

Benefit from free WiFi, 24-hour front desk assistance, and complimentary private parking during your stay. Explore nearby attractions like Neum Beach and Walls of Ston, with car hire services easily accessible.

Book now at Grand Hotel Neum for a memorable and relaxing getaway in Neum.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SJJ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 13 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children up to and including 6 years old stay for € 37 per person per night when using an available extra bed.
    Children from 7 years old to 11 years old stay for € 52 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2613 reviews
Cleanliness: 7.68
Service: 8.65
Location: 8.69
Room Quality: 8.14
Amenities: 8.17
Value for Money: 7.63
Food and Beverage: 7.68
Overall Experience: 8.15
A
aadisa • solo_traveller • ba
10
Pros:

Ovaj hotel je odličan. Sve što vam treba na odmoru. Ono što bih posebno pohvalila je vrhunska hrana. Čistoća je besprijekorna. Postoje tri lifta za odlazak do plaže, dugi ledeni tunel, tridesetak stepenica ili nizbrdica do plaže sa one sa kolicima. Kompletan enterijer je vrhunski projektovan i oduševit će vas. Jedan bazen je sa slanom vodom a drugi na krovu sa masažerima.Ležaljke su besplatne na oba hotele a za peškire ostavite polog od 20KM, koje vam vrate. Teretana nisam stigla obići zbog kratkoće boravka. Prtljag mozete ostaviti na čuvanje prije ulaska i nakon izlaska iz sobe i opustiti se na bazenu do čekiranja u hotel. Terasa s pogledom je prekrasna. Postoji i bazen za djecu. Soba je jako čista sa udobnim krevetima, tv, klimom, toalet ima sve neophodno za boravak i besprijekorno je čist.

Cons:

Pojedino osoblje se trudi da ostavi jako dobar dojam i tu je da vam pomogne, dok neki nakon molbe da nam provjere polazak busa, kažu da sami nazovemo autobusku stanicu i pitamo, što nas je iznenadilo. Dvije ležaljke na plaži i suncobran smo platili 36 KM.
U restoranu na krovu smo naručili kapričozu sa purećom šunkom ali smo dobili sa svinjskom, iako su nas ubjeđivali da je pureća, te smo je vratili.
Što se tiče manikure cijena od 80KM ne prati kvalitet. Sa noktiju jeste skinuta kožica ali su loše obrađeni nokti turpijama, bez definisanog oblika i neisturpijanih rubova, dok se lak počeo guliti već nakon kupanja na plaži.
Bojenje obrva je bilo odlično, ali oblikovanje loše, kasnije smo vidjeli da je jedna obrva urađena kako treba a druga polovično.
Nadamo se da ćete ove greške popraviti i unaprijediti kvalitet. Preporučujemo bez obzira na negativne stvari koje su zanemarive u odnosu na ukupan dojam

2026-07-18 • via Nuitee
V
vasilii • couple • ru
9
2026-07-18 • via Nuitee
A
Alen • family_with_children • se
5
2026-07-18 • via Nuitee
D
Daniel • solo_traveller • au
10
2026-07-18 • via Nuitee
A
Adis • solo_traveller • ba
10
2026-07-18 • via Nuitee
S
Stefan • solo_traveller • bg
9
2026-07-18 • via Nuitee
A
Admir • couple • ba
8
2026-07-17 • via Nuitee
B
Barbara • solo_traveller • si
5
Pros:

Bazen z soljeno vodo
Recepcija urejena,zaposleni na recepciji prijazni.

Cons:

Hrana, še posebaj večerja...Za hotel z 4zvezdicami smo pričakovali več... Če imas otroke,pri večerji druga niso imeli za jesti kot prilogo...Zunanji izgled je že zanemarjen, v določenem delu dneva so čudne vonjave iz WC...

2026-07-17 • via Nuitee
A
Albina • solo_traveller • de
10
674
Pros:

Sve

2026-07-17 • via Nuitee
A
Alen • family_with_children • ba
4
Previse ocekivanja
Cons:

Boravili smo u ovom hotelu s velikim očekivanjima, ali nažalost odnos cijene i kvalitete usluge nije opravdao ono što se nudi.

Objekt je lijep, uredan i osoblje je ljubazno, ali to samo po sebi nije dovoljno da se gost osjeća zadovoljno.

Najveće zamjerke odnose se na hranu. Doručak je bio jednoličan, što se donekle može razumjeti, ali večera je također bila gotovo ista iz dana u dan, što je za hotel ove kategorije veliko razočaranje. Posebno je neprihvatljivo da su se na pilećim batacima još uvijek vidjeli ostaci perja. Voće koje je bilo ponuđeno uz večeru, a koje se nije smjelo iznositi iz restorana, nije bilo oprano.

Dodatno nas je iznenadila politika pića uz večeru. Voda nije uključena u obrok nego se dodatno naplaćuje, a cijene pića su izrazito visoke. Primjerice, Coca-Cola od 250 ml košta 7 KM, što smatram potpuno neopravdanom cijenom, bez obzira na kategoriju hotela.

Sve u svemu, hotel ima potencijala zahvaljujući lijepom objektu i ljubaznom osoblju, ali uz ovakav odnos cijene, kvalitete hrane i dodatnih troškova, smatram da ne pruža vrijednost koju gosti s pravom očekuju.

2026-07-17 • via Nuitee
A
Adnan • family_with_children • dk
10
Wellness, service, professionalisme, venlighed ses ikke ret mange steder på den samme måde som her.
Pros:

Alt var simpelthen fantastisk

2026-07-17 • via Nuitee
S
Savida • family_with_children • us
1
2026-07-17 • via Nuitee
S
Sonja • solo_traveller • ba
10
Pros:

Alles war hervorragend!!! Unsere Erwartungen wurden übertroffen!

2026-07-16 • via Nuitee
U
umihanic • couple • ba
10
2026-07-16 • via Nuitee
D
Durić • solo_traveller • ba
9
2026-07-16 • via Nuitee
I
Ivana • solo_traveller • cz
8
2026-07-16 • via Nuitee
J
jože • couple • si
10
nikoli ne zgresiš postanka v neum
Pros:

klasika kot že nekaj let

Cons:

parkirisča?????

2026-07-16 • via Nuitee
V
Vrcee • solo_traveller • ba
10
2026-07-15 • via Nuitee
C
christophe • solo_traveller • fr
8
2026-07-15 • via Nuitee
H
HEITHEM • couple • no
9
God opplevelse
Pros:

Fin rooftop basseng

Cons:

Dårlig frokost😖
Ingen hjelp ved flytting av bagasje!

2026-07-15 • via Nuitee