Grand Hotel Neum Wellness & Spa

Hotels
8.1 (2418 reviews)
Zagrebačka 2 , Neum , ba

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Good Location
Spacious Rooms
Cons:
Service Issues
Value for Money Concerns
Food Quality Inconsistencies

Categories

Cleanliness
7.68
Overall cleanliness is mentioned positively, but some reviews mention issues with public areas.
Service
8.65
Service is generally described as friendly, though some negative experiences were noted.
Location
8.69
The location is praised for accessibility to amenities and places of interest.
Room Quality
8.14
Rooms are noted as clean and spacious, but some comments highlight the need for updates.
Amenities
8.17
Amenities such as pools are positive, but some complaints about overcrowding exist.
Value for Money
7.63
Mixed sentiments on value; concerns about the pricing relative to the offered services.
Food and Beverage
7.68
Breakfast options are good, but food quality inconsistencies noted.
Overall Experience
8.15
Experience overall is good, but highlighted issues impacted satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 17:57

Property Description

Luxurious Accommodation & Amenities

Grand Hotel Neum, located in the heart of Neum, offers a premium stay experience with an outdoor pool, fitness center, and a lush garden. Indulge in comfort with air-conditioned rooms, flat-screen TVs, and private balconies overlooking the sea.

Dining & Leisure Options

Savor delicious meals at the on-site restaurant, unwind in the sauna, or enjoy a game of table tennis and mini-golf. The hotel's terrace is perfect for relaxing with a view.

Convenient Location & Services

Benefit from free WiFi, 24-hour front desk assistance, and complimentary private parking during your stay. Explore nearby attractions like Neum Beach and Walls of Ston, with car hire services easily accessible.

Book now at Grand Hotel Neum for a memorable and relaxing getaway in Neum.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SJJ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 13 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children up to and including 6 years old stay for € 37 per person per night when using an available extra bed.
    Children from 7 years old to 11 years old stay for € 52 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2418 reviews
Cleanliness: 7.68
Service: 8.65
Location: 8.69
Room Quality: 8.14
Amenities: 8.17
Value for Money: 7.63
Food and Beverage: 7.68
Overall Experience: 8.15
D
Danijela • couple • ba
9
Sve u skladu sa traženim i očekivanim
2026-04-30 • via Nuitee
E
Ejub • solo_traveller • is
9
2026-04-29 • via Nuitee
A
Anna • couple • ru
2
2026-04-29 • via Nuitee
B
Brigita • extended_group • si
9
2026-04-28 • via Nuitee
T
thomas • extended_group • at
4
Pros:

Grundsätzlich ein schönes Hotel, aber doch mit einigen Schwächen:

Cons:

- Das Personal an der Rezeption ist nicht freundlich (wenn man vorbeigeht, wird man ignoriert; die Begrüßung ist ebenfalls nicht wirklich einladend). Das restliche Personal war hingegen freundlich.
- Der Infinity Pool am Dach war nicht in Betrieb. Das war eigentlich der Grund, wieso ich gebucht habe.
- Das Frühstück war okay, aber nicht besonders. Für 4 Sterne gerade noch akzeptabel.
- Die Klimaanlage im Zimmer hat nicht funktioniert, dadurch war es etwas stickig. Tür zum Balkon öffnen bringt wenig frische Luft nach innen, zumal dann die Gefahr groß ist, dass man in der Nacht von Mücken geweckt wird ;)
- Was mich noch persönlich sehr ärgert: Ich habe nach meiner Buchung per Kontaktformular nach einem kleinen Extra-Service gefragt. Meine Anfrage wurde nie beantwortet.
Ich hätte eigentlich 3-4 Sterne gegeben. Aber ich empfinde es also sowas von unprofessionell, wenn man als Unternehmen nicht einmal den Anstand bestitzt, an Anfragen eines Gastes (= Kunden) zu antworten. Demnach nur 2 Sterne und eher keine Empfehlung von mir. Leider gibt es in der Region nicht viel vergleichbare Auswahl...

2026-04-27 • via Nuitee
A
Ajas • extended_group • ch
8
2026-04-26 • via Nuitee
V
Vincenzo Baronni • solo_traveller • hr
10
2026-04-24 • via Nuitee
T
Tomaž • couple • si
9
2026-04-23 • via Nuitee
D
Dijana • family_with_children • ba
10
2026-01-19 • via Nuitee
B
Blanka • couple • si
10
2026-01-19 • via Nuitee
A
Anel • family_with_children • ba
5
Pros:

Dorucak ok, standardno za hotele.

Cons:

Na veceri nema ukljuceno nikakvo pice i izbor je svaku vecer gotovo isti.

2026-01-19 • via Nuitee
D
Doris • extended_group • at
8
2026-01-19 • via Nuitee
S
Salih • couple • ba
10
2026-01-19 • via Nuitee
J
Jasminka • couple • ba
10
Predivan,nezaboravan uvjek savršen.
Pros:

Predivan u svakom pogledu.Bas nadmoćan ,veličanstven .Isoblje ljubazno.
Usluge izvrsne.
Hrana raznovrsna i ukusna.
Sve uredno.Bas sve za pozelit.

2026-01-19 • via Nuitee
I
Irina • family_with_children • au
8
Nice stay for families
Pros:

Location is great, rooms nice and big, excellent bed! Breakfast was nice as well, beach 5 min walk which was great

Cons:

Carpet needs replacing, bit outdated and stained, we opt for half board so dinner was included but not very impressive unfortunately
Staff at the front desk not very friendly

2026-01-19 • via Nuitee
S
Sabira • couple • ba
10
2026-01-19 • via Nuitee
M
Mediha • couple • ba
10
2026-01-19 • via Nuitee
M
Miodrag • couple • fr
7
Pros:

Hotel je u suštini jako lepo opremljen sa urednim i čistim sobama. Lepi veliki bazeni,parking ispred hotela ili u garaži ako ima mesta. Osoblje je ljubazno.
Plaža nije privatna kako se navodi ponegde nego se placa zakup lezaljke bez obzira sto ste gost hotela.

Cons:

Švedski sto je prilično jednoličan u odnosu na druge hotele tog ranga.

2026-01-19 • via Nuitee
Z
Zlatan • couple • ba
10
2026-01-19 • via Nuitee
N
Nina • family_with_children • si
8
2026-01-19 • via Nuitee