Grand Hotel Neum Wellness & Spa

Hotels
8.1 (2410 reviews)
Zagrebačka 2 , Neum , ba

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Good Location
Spacious Rooms
Cons:
Service Issues
Value for Money Concerns
Food Quality Inconsistencies

Categories

Cleanliness
7.68
Overall cleanliness is mentioned positively, but some reviews mention issues with public areas.
Service
8.65
Service is generally described as friendly, though some negative experiences were noted.
Location
8.69
The location is praised for accessibility to amenities and places of interest.
Room Quality
8.14
Rooms are noted as clean and spacious, but some comments highlight the need for updates.
Amenities
8.17
Amenities such as pools are positive, but some complaints about overcrowding exist.
Value for Money
7.63
Mixed sentiments on value; concerns about the pricing relative to the offered services.
Food and Beverage
7.68
Breakfast options are good, but food quality inconsistencies noted.
Overall Experience
8.15
Experience overall is good, but highlighted issues impacted satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 17:57

Property Description

Luxurious Accommodation & Amenities

Grand Hotel Neum, located in the heart of Neum, offers a premium stay experience with an outdoor pool, fitness center, and a lush garden. Indulge in comfort with air-conditioned rooms, flat-screen TVs, and private balconies overlooking the sea.

Dining & Leisure Options

Savor delicious meals at the on-site restaurant, unwind in the sauna, or enjoy a game of table tennis and mini-golf. The hotel's terrace is perfect for relaxing with a view.

Convenient Location & Services

Benefit from free WiFi, 24-hour front desk assistance, and complimentary private parking during your stay. Explore nearby attractions like Neum Beach and Walls of Ston, with car hire services easily accessible.

Book now at Grand Hotel Neum for a memorable and relaxing getaway in Neum.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SJJ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 13 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children up to and including 6 years old stay for € 37 per person per night when using an available extra bed.
    Children from 7 years old to 11 years old stay for € 52 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2410 reviews
Cleanliness: 7.68
Service: 8.65
Location: 8.69
Room Quality: 8.14
Amenities: 8.17
Value for Money: 7.63
Food and Beverage: 7.68
Overall Experience: 8.15
M
Melida • family_with_children • ba
10
Sve je bilo vrhunski .
Pros:

Odlicno.

Cons:

Sve

2026-01-19 • via Nuitee
I
Irina • family_with_children • au
8
Nice stay for families
Pros:

Location is great, rooms nice and big, excellent bed! Breakfast was nice as well, beach 5 min walk which was great

Cons:

Carpet needs replacing, bit outdated and stained, we opt for half board so dinner was included but not very impressive unfortunately
Staff at the front desk not very friendly

2026-01-19 • via Nuitee
S
Saudin • family_with_children • ba
7
Pros:

Frühstück ok, Abendessen könnte besser sein

2026-01-19 • via Nuitee
Z
Zlatan • couple • ba
10
2026-01-19 • via Nuitee
A
Anel • family_with_children • ba
5
Pros:

Dorucak ok, standardno za hotele.

Cons:

Na veceri nema ukljuceno nikakvo pice i izbor je svaku vecer gotovo isti.

2026-01-19 • via Nuitee
D
Dijana • family_with_children • ba
10
2026-01-19 • via Nuitee
P
Pasalic • couple • ba
9
Pros:

Pool

Cons:

The beech

2026-01-19 • via Nuitee
A
Amra • family_with_children • ba
10
Odmor za dušu
Pros:

Sve mi se svidja kod vas ovo je 5 sezona i prezadovoljna sam hvala vam

Cons:

Sve je super nema negativnog komentara

2026-01-19 • via Nuitee
M
Miodrag • couple • fr
7
Pros:

Hotel je u suštini jako lepo opremljen sa urednim i čistim sobama. Lepi veliki bazeni,parking ispred hotela ili u garaži ako ima mesta. Osoblje je ljubazno.
Plaža nije privatna kako se navodi ponegde nego se placa zakup lezaljke bez obzira sto ste gost hotela.

Cons:

Švedski sto je prilično jednoličan u odnosu na druge hotele tog ranga.

2026-01-19 • via Nuitee
S
Sabira • couple • ba
10
2026-01-19 • via Nuitee
B
Blanka • couple • si
10
2026-01-19 • via Nuitee
D
Doris • extended_group • at
8
2026-01-19 • via Nuitee
S
Salih • couple • ba
10
2026-01-19 • via Nuitee
J
Jasminka • couple • ba
10
Predivan,nezaboravan uvjek savršen.
Pros:

Predivan u svakom pogledu.Bas nadmoćan ,veličanstven .Isoblje ljubazno.
Usluge izvrsne.
Hrana raznovrsna i ukusna.
Sve uredno.Bas sve za pozelit.

2026-01-19 • via Nuitee
D
Dijana • couple • ba
10
2026-01-19 • via Nuitee
T
Tamás • extended_group • hu
10
2026-01-19 • via Nuitee
E
Elvir • extended_group • ba
10
2026-01-19 • via Nuitee
N
Nina • family_with_children • si
8
2026-01-19 • via Nuitee
M
Mediha • couple • ba
10
2026-01-19 • via Nuitee
R
Ross • couple • gb
3
Disappointing, given the high score it has achieved on this site.
Pros:

The location was useful for Neum itself, and the views were fantastic, although that is not the give the hotel any merit for them simply existing.

Cons:

To save my own time, I have copied the email I wrote to the hotel following my stay:

I am writing to express my profound disappointment following a recent stay at your establishment in Neum, which had been marketed with some vigour as “the most luxurious hotel in the Riviera.” A promising description, sadly let down by reality.

To begin with, while locating the hotel and securing parking were relatively straightforward, I felt fortunate to find a space—curious, considering the hotel boasts 400 rooms and seemingly no intention of accommodating the associated vehicles.
Upon entering my room, I was greeted not by luxury, but by a decor that could best be described as drab, and a general ambience which would not have felt out of place in an estate agent's “before” photo. More troubling were the specifics: shower pipework protruding unceremoniously from the wall, shelves listing at angles reminiscent of sinking ships, and a host of scuffs and cracks that suggest repair and maintenance are more concept than practice. For a hotel professing four-star status, the room would struggle to merit two without flattery.
The bedding was uninspiring, and the complimentary toiletries—while technically present—left me yearning for the comforts of supermarket own-brand alternatives. After an unremarkable night's sleep on unremarkable sheets, I held out hope for the breakfast buffet. That hope was swiftly extinguished.
What followed could best be described as a culinary farce. I sampled various offerings for twenty minutes, each one a feeble impersonation of food, and eventually abandoned the effort entirely. Rarely have I encountered a meal so lacking in both flavour and dignity.
In summary, the experience fell dramatically short of the quality and refinement promised. The atmosphere throughout was one of quiet resignation, and I daresay guests might be forgiven for thinking they'd wandered not into a luxury hotel, but into purgatory with free Wi-Fi.

2026-01-19 • via Nuitee