smartments Wien Hauptbahnhof - Serviced Apartments

Hotels
•
SMARTments
8.3 (6063 reviews)
Gertrude-Frohlich-Sandner-Strasse 15 , Vienna , at

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Express check-in/check-out
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Allergy-free room
Lower bathroom sink
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cons:
Cleanliness Issues
Lack of Amenities

Categories

Cleanliness
7
Multiple reviews mentioned issues such as black mold and dirt.
Service
8.9
Consistently positive feedback about staff friendliness and assistance.
Location
9.4
Great location mentioned in several reviews, near metro and supermarkets.
Room Quality
8.2
Comfortable rooms but mentioned issues with cleanliness and amenities.
Amenities
8
Availability of kitchen and washing facilities; some amenities were lacking.
Value for Money
7.7
Mixed reviews about price being high for the quality received.
Food and Beverage
8.7
Not specifically mentioned, assumed standard for hotel tier.
Overall Experience
8.5
Positive overall stay with noted issues, average score aligns with target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 10:15

Property Description

Convenient Location
Located just 500 meters from Vienna Main Railway Station, SMARTments business Wien Hauptbahnhof - Serviced Apartments offers easy access to transportation. The proximity to Belvedere Palace and other attractions makes it an ideal choice for travelers.

Modern Amenities
The apartments are equipped with a flat-screen TV, kitchenette with essential appliances, and a private bathroom. Free WiFi, family rooms, and facilities for disabled guests ensure a comfortable stay for all guests.

Nearby Attractions
With the Museum of Military History and Vienna State Opera in close proximity, guests can explore the cultural landmarks easily. The convenience of Vienna International Airport being only 17 km away adds to the appeal of staying at SMARTments business Wien Hauptbahnhof - Serviced Apartments.

Book your stay now at SMARTments business Wien Hauptbahnhof - Serviced Apartments for a memorable experience in Vienna.

Important information:

Please note that the units are cleaned once per week. Fresh bed linen and towels are available upon request. An additional maid service is possible at a surcharge.

For groups and obviously related reservations of 5 apartments or more, we reserve the right to adjust the cancelation conditions according to the group size.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 3 years old and over stay for € 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 6063 reviews
Cleanliness: 7
Service: 8.9
Location: 9.4
Room Quality: 8.2
Amenities: 8
Value for Money: 7.7
Food and Beverage: 8.7
Overall Experience: 8.5
Y
Yehia • couple • sa
7
2026-04-04 • via Nuitee
S
Susanne • family_with_children • de
10
2026-04-03 • via Nuitee
S
Sonja • solo_traveller • at
9
2026-04-03 • via Nuitee
L
Liudmyla • couple • ua
9
2026-04-03 • via Nuitee
N
Nicoletta • couple • it
10
Pros:

Struttura moderna e pulita

Cons:

Nulla era tutto bello

2026-04-03 • via Nuitee
J
Joanna • solo_traveller • de
10
Pros:

Alles. Vielen Dank.

2026-04-03 • via Nuitee
P
Panagiotis • couple • gr
10
2026-04-02 • via Nuitee
H
Hilpold • family_with_children • it
7
Smartments in Heiligenstadt sind besser
Pros:

Die Lage ist zentral in Wien. Haltestelle der Linie D sehr nahe um in die Innenstadt zu fahren.
Das Personal war hilfsbereit, weil ein Abfluss defekt war, der am Montag sofort repariert wurde.

Cons:

Die Einteilung des Appartements war nicht so toll. Außer dem Tisch, wo man essen kann, gab es keine freie Ablagen für Einkäufe oder sonstiges.
Der Kleiderschrank ließ sich nicht leicht öffnen.
Es fehlte der Haarföhn, aber das Personal hat einen organisiert.

2026-04-02 • via Nuitee
S
Samuel • family_with_children • de
9
2026-04-01 • via Nuitee
C
Candelario • family_with_children • es
9
Alojamiento muy bueno
Pros:

Excelente apartamento. Limpieza. Sin ruidos. Ubicacion excelente.

Cons:

Las almohadas estaban para cambiarlas ya. Es el único "pero" al alojamiento

2026-04-01 • via Nuitee
S
Sofia Eirini • couple • gr
10
Πολύ λειτουργικό, άνετο κ οικονομικό δωμάτιο , θα ξαναπηγαίναμε
Pros:

Πολύ άνετο δωμάτιο
Τέλεια εξοπλισμένο
Πολύ βολική τοποθεσία
Ασυναγώνιστη τιμή

Cons:

Η καθαριότητα ήταν λιγάκι πρόχειρη ( είχαν σκόνη κάποια ράφια ντουλάπας !) αλλά όχι κάτι τρομερό .

2026-04-01 • via Nuitee
A
Adelaide • solo_traveller • gb
9
2026-04-01 • via Nuitee
A
aguilera • family_with_children • mt
7
2026-04-01 • via Nuitee
M
MONICA • couple • co
10
Excelente opción por ubicacion, comodidad y estado del lugar
Pros:

La comodidad, facilidad checkin y check out , ubicacion y estaba muy Limpio y con todos los enseres.

Cons:

Nada

2026-04-01 • via Nuitee
V
Vanesa • couple • cz
9
2026-03-31 • via Nuitee
A
Anita • solo_traveller • hu
10
2026-03-31 • via Nuitee
M
Marcella • solo_traveller • de
9
Hat mir gut gefallen und eignet sich, als Ausgangspunkt für Aktivitäten in Wien
Pros:

Super Lage direkt am Hauptbahnhof. Alles lief kontaktlos und sehr einfach. Das Apartment war schön und auch für einen etwas längeren Aufenthalt geeignet

Cons:

Spüli und ein Abwaschlappen sollten noch zur Grundausstattung gehören. Insgesamt war es sehr warm im ganzen Haus. Vielleicht liesse sich das besser regulieren.

2026-03-31 • via Nuitee
S
Silviya • extended_group • bg
9
Прекрасно местоположение, бърза комуникация , добре оборудвано
Pros:

Оборудването в кухнята, и самостоятелното чекиране
Местоположението

Cons:

Леглото е малко неудобно

2026-03-31 • via Nuitee
K
KONSTANTIA • family_with_children • gr
10
Pros:

Ήταν όλα υπέροχα!!!
Πεντακάθαρο και πολύ βολικό και εργονομικό στούντιο.Ζεστο,φιλικό,ευχάριστο περιβάλλον!!!

Cons:

Λίγο θα πρέπει να βελτιωθεί το στρώμα του κρεβατιού και επιλογή για πιο λεπτά και σκληρά μαξιλάρια ύπνου.

2026-03-31 • via Nuitee
I
IOANNA • couple • ro
10
2026-03-31 • via Nuitee