Pan Pacific Beijing

Todo

Location is perfect

Удобное месторасположение. Очень вкусные завтраки. Номера большие и чистые. Однозначно рекомендую!

Great hotel to stay in, all the staff will very helpful and efficient. There a shopping mall just beside the hotel, there is also a food store seem like open 24 hours just opp the street. Highly recommended this hotel.

The staff were lovely, and very patient with my lack of Mandarin! I recommend!

With over 8,000 hotels to choose from in Beijing, choosing a global chain like Pan Pacific comes with certain expectations. When those expectations are not met, one can’t help but question why the premium was paid. While this hotel is well located and outwardly equipped with all the trappings of luxury, it is very much a case of impressive hardware paired with largely absent software.

Service throughout our stay was inconsistent and transactional, with little effort to make guests feel genuinely cared for. Upon arrival, we were a family of nine, including both elderly parents and young children. There was not a single seat offered during an already lengthy check-in process - where is your lounge area? Do people have to stand around all the time? While I could have overlooked the lack of seating, the process dragged on unnecessarily, and staff were unable to assist us efficiently despite our GHA Discovery Platinum status—which, regrettably, seemed to carry no recognition here.

We were offered a room upgrade but declined in order to remain on the same floor as the rest of our family. In return, we requested breakfast for my immediate family of five. Only two breakfasts were provided. This is particularly disappointing given that we had booked a FAMILY ROOM designed to accommodate five guests. As a hospitality organisation, selectively feeding some occupants of the same room but not others is difficult to justify—especially when one of them is a young child, unlikely to “bankrupt” a breakfast buffet.

The situation became even more baffling upon reaching our room. A FAMILY ROOM sleeping five guests was equipped with only ONE bathroom. When we requested a room change, we were informed that no family rooms with two bathrooms existed. This is a crucial detail that should be made explicitly clear at the time of booking. Five people sharing a single bathroom is hardly a luxury experience, regardless of how plush the towels may be. For readers considering this hotel: if you are booking for four or five occupants, this room configuration simply does not work.

Matters worsened when my elderly father fell ill and required medical attention. While the front desk helpfully suggested a clinic and arranged ride-hailing, it did not occur to anyone to call ahead to confirm that a doctor was available. As visitors unfamiliar with the area, we relied on the hotel for guidance. In freezing -8°C weather, with a bronchial cough, my father arrived at the clinic only to be turned away. While I don’t place full blame on the hotel, a more proactive and empathetic approach would have made a significant difference. In similar situations at lesser-known hotels, we have received far more attentive care.

We took these missteps largely in stride, but the final disappointment came when we were informed that we could not earn loyalty points because the booking was made through Trip.com. The business ultimately still goes to Pan Pacific—these are your rooms and your loyalty programme. That said, you’re welcome to keep the points. I’ll be taking my loyalty elsewhere.

Отличный отель центре Пекина, в пешеходной доступности несколько торговый центров с давно забытыми в России брендами, метро тоже в пешей доступности. Великолепный завтрак и по желанию обеды и ужины. Персонал во всем старается помочь гостям. Рекомендую к проживанию

Very good service by aaron. He goes the extra mile to serve the people. I appreciated the thoughtfulness and his meticulous planning to ensure the guests are well

Everything was incredibly well taken care of from start to end. Views were great and the location was very central. The breakfast was generous in variety and quality. The design was classic and luxurious, and cleaning and front of house staff were very helpful.