Sonesta Hotel Bucaramanga

Hotels
•
Sonesta Hotels
9.2 (135 reviews)
Race 27 No. 29-145. Cañaveral oriental, Bucaramanga Metro Areea, Floridablanca, Santander, 681002 , Floridablanca , CO
57-1-76186818

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Facilities

Free breakfast
Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Excellent amenities

Categories

Cleanliness
9.13
The hotel was described as very nice and clean, which indicates high cleanliness standards.
Service
9.6
Multiple reviews praised the staff for being friendly, helpful, and exceptional.
Location
9.64
Frequent mentions of great location, close to shopping and easy access to amenities.
Room Quality
9.09
The rooms were described as very clean, spacious, and comfortable.
Amenities
9.12
Guests appreciated the gym, pool, and variety of breakfast options as excellent.
Value for Money
8.58
While not explicitly mentioned, the value seems high with included amenities like breakfast.
Food and Beverage
9.13
Breakfast was highlighted positively, with variety and quality being noted.
Overall Experience
9.3
Overall sentiment is extremely positive, with many guests stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:58

Property Description

Experience the perfect blend of comfort and convenience at Sonesta Hotel Bucaramanga, where modern amenities meet exceptional service.

Recreational Delights
Dive into relaxation at our stunning outdoor pool or stay active in our fully-equipped fitness center. Enjoy a range of recreational opportunities that cater to both leisure and wellness.

Culinary Experiences
Savor delightful meals in our on-site restaurant or grab a quick snack at our cozy coffee shop. With 24-hour room service and a lively bar/lounge, satisfy your culinary cravings any time of day.

Business Ready
For business travelers, our conference spaces and business center provide everything needed to host successful meetings. With complimentary Wi-Fi and friendly concierge services, your work trip is made easy.

Don’t miss the chance to elevate your stay—book your getaway at Sonesta Hotel Bucaramanga today!

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • Pool access available from 10 AM to 6:30 PM.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BGA

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.2
Based on 135 reviews
Cleanliness: 9.13
Service: 9.6
Location: 9.64
Room Quality: 9.09
Amenities: 9.12
Value for Money: 8.58
Food and Beverage: 9.13
Overall Experience: 9.3
J
Javier Antonio • partner
10
Pros:

Amazing sheets

2025-09-24 • via Nuitee
J
Jorge Andrés
10
Pros:

Everything was perfect, from the check in to to check out. The view was amazing

2025-09-22 • via Nuitee
O
ORLANDO
10
Pros:

Excellent customer service

2025-09-15 • via Nuitee
X
Xochitl
8
Pros:

Great service, staff super friendly and helpful. Breakfast was spot on with many options to choose.

2025-08-22 • via Nuitee
M
Melisa
10
Pros:

Love the Breakfist
Love the service and the room service
My son love the pool
Love the safety very safe
My Thougther loved the Gym 🏋️‍♀️
The shopping was close to the hotel
And loved the view

2025-08-19 • via Nuitee
Y
Yenny Bibiana • family
10
Pros:

Great modern hotel! Will definitely stay there again and recommend it to friends

2025-08-07 • via Nuitee
E
Erika
10
Pros:

Nice!

2025-07-25 • via Nuitee
A
Alejandro
10
Pros:

Great location & friendly staff

2025-07-14 • via Nuitee
E
Ernesto • partner
10
Pros:

Location location location plus a very good service

2025-07-12 • via Nuitee
T
Timothy
10
Great stay
Pros:

This is a very nice and clean hotel. The staff were exceptional. The room was very clean and spacious. The bed is super comfortable and the area very quiet at night to get some good rest. The breakfast is really good. Everything you could want, they have it. Overall it was a great stay and would love to stay there again.

2025-07-10 • via Nuitee
V
Verified traveler
10
Book it! HIGHLY RECOMMENDED
Pros:

I really don’t know where to start. Everything is so perfect about this place. One thing I want to mention is that we used to stay at another hotel in the area that was really good but I am glad I gave Sonesta a try.
The second I booked it I knew that this was going to be a great choice. Breakfast was included in the price and the variety is noticeable.
Let’s fast forward to check in, we were welcomed by John, one of the sweetest people we’ve encountered in a hotel. Then, Natalia (also known as Katie Holmes) helped us check-in in the nicest way possible.
Throughout the whole stay, we were treated with so much love by every person we interacted with. Zenaida, Dayanna, Roque, John, Laura, the guy with the pandeyucas and the one that made the best macchiatos on Tuesday 7.1 and Wednesday 7.2. There are a couple more guys in the front desk that I am sorry I didn’t get your names but know that you are equally appreciated. There were 3 packages delivered to me and they made sure I received them.
Last but not least, Liliana Lizcano, so thoughtful, so fun, so sweet, very professional yet she managed to make the time to have lovely conversations with us full of laughter and love.
This hotel is perfectly run. From the meticulously cleaned rooms, to the AC, to the breakfast food choices, view & area, to the rooftop restaurant to the very mice connections to more than plenty of restaurants, transportation and shopping. We’ll be back a million times. THANK YOU!

2025-07-05 • via Nuitee
N
Nulbia • family
8
Pros:

Comfortable bed, good location attached to mall, breakfast included.

2025-07-03 • via Nuitee
D
Diana • family
10
Pros:

👍

2025-06-26 • via Nuitee
A
ALEX • family
8
Pros:

The staff was friendly. The hotel and accomodations were excellent and everything was close in proximity.

2025-06-24 • via Nuitee
I
I • partner
10
Pros:

Very friendly staff

2025-06-21 • via Nuitee
L
Lina
10
Pros:

Second time staying at this hotel. The best part is the people who work there. Friendly, helpful and always welcoming. The hotel overall is great, clean, and comfortable. Breakfast has a big selection and everything is fresh.

2025-06-18 • via Nuitee
R
Roland • family
10
Pros:

Everything was great and the service was excellent

2025-06-08 • via Nuitee
D
Diana • family
10
Pros:

Good service

2025-05-24 • via Nuitee
R
Richard
10
Pros:

Excellent place to stay at, highly recommend ir

2025-05-13 • via Nuitee
J
Jose
10
Pros:

Best location , near all

2025-05-06 • via Nuitee